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Online Help

Disk

Here you can check on the status of all your disks. You can also inspect their S.M.A.R.T. information and conduct tests on your disks.

  • S.M.A.R.T. Info: S.M.A.R.T. is an acronym for Self-Monitoring Analysis and Report Technology. It is a type of self-monitoring mechanism for disks that detects and reports on various indicators of reliability, with the hope of anticipating failures..
  • Disk Doctor: Here you can check your disks for bad sectors or conduct S.M.A.R.T. tests.
  • Once in hibernation, the hard disk LED indicator on the front of the disk tray will flash once every 10 seconds to indicate that the disk is hibernating. If an access error is detected on a hard disk, the LED indicator on the front of the disk tray will be lit red.
  • If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity of over or equal to 4TB, you only need to navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately carry out a scan.
  • After using IronWolf Health Management to scan your hard disks, the results will either be shown as “healthy” or a numerical output code. Please see the chart below to see the suggestions represented by the codes.

Output Codes from IronWolf Health Management IronWolf Health Test Result Suggestion
100 Notification Abnormally high operating temperature has been detected. Please ensure rear ventilation ports are not blocked, and try to lower the ambient temperature. Alternatively, go to Settings > Hardware > Fan Control to increase fan speed. If issue persists, please contact the ASUSTOR Support Team.
101 Notification Connection issue on your ASUSTOR NAS and hard drive interface has been detected. Please ensure the hard drive is properly installed in the chassis or drive tray, and that the tray is properly installed in your ASUSTOR NAS. If issue persists, please contact the ASUSTOR Support Team.
102 Notification Excessive physical shock to the hard drive has been detected. Please ensure your hard drive and ASUSTOR NAS are placed on a stable surface. If issue persists, please contact the ASUSTOR Support Team.
105 Notification Excessive vibration has been detected. Please ensure your ASUSTOR NAS is placed on a stable surface. If issue persists, please contact the ASUSTOR Support Team.
106 Notification Excessive host resets have been detected. Please ensure the hard drive is properly installed in the chassis or drive tray, and perform a power cycle. If issue persists, please contact the ASUSTOR Support Team.
>=200 Warning IHM has spotted some errors and a full SMART scan has been automatically triggered for your convenience. If the scan fails, please contact Seagate Customer Care.
  • Once in hibernation, the hard disk LED indicator on the front of the disk tray will flash once every 10 seconds to indicate that the disk is hibernating. If an access error is detected on a hard disk, the LED indicator on the front of the disk tray will be lit red.