Q: How does a NAS mass delete similar or duplicate photos?

2025-03-04

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#NAS #duplicate photos #FAQ

• Smart Album feature:
  1. Photo Gallery 3 has a Smart Album feature that automatically detects and organizes duplicate photos into an album called “Duplicate Items”.
  2. Users can enter the “Duplicate Items” album and select the photos to be deleted.
  3. Photo Gallery 3 allows users to select and delete all duplicates with one click, or manually select them for deletion.
• Procedure:
  1. Log in to the ADM system of the ASUSTOR NAS.
  2. Open the Photo Gallery 3 application.
  3. Go to the “Albums” page and locate the “Smart Albums” section.
  4. Click “Repeat Item” album.
  5. In this album, you can select “Select all duplicates” to delete at once, or manually select the photos to be deleted.
  6. Confirm the deletion.

Q: Can an ASUSTOR NAS be used for downloading torrent files?

2025-02-04

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#NAS #duplicate photos #FAQ

Yes, ASUSTOR NAS supports downloading torrent files. The built-in "Download Center" application allows you to easily manage your torrent downloads.

Here's how to use it:

• Installation and Setup:

• Go to App Central on your ADM system, search for and install Download Center.

• Open Download Center, click “Add Download Task” and paste the BT seed (.torrent).

• Set the download path, priority and speed limit (optional).

• Features:

• Supports BT/HTTP/FTP, Private Tracker, Express download protocols.

• Scheduled downloads (e.g. set up automatic downloads during late night hours).

• Provide remote management function.

Notes:

• Please do not download copyrighted content.

Q: Can I connect my PC or Mac to my ASUSTOR NAS using USB4?

2024-12-18

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#NAS #duplicate photos #FAQ

The Lockerstor Gen3 and Flashstor Gen2 series are based on AMD's current USB4 driver. AMD USB4 at the moment only supports external storage devices and direct connection between another Lockerstor Gen3 or Flashstor Gen2 series NAS.

Q: What happens if my NAS hard drive fails?

2024-09-10

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#NAS #duplicate photos #FAQ

Even if an ASUSTOR NAS hard drive fails, data is usually not lost immediately as long as you have properly configured the protection mechanism of RAID, a data storage technology that provides data redundancy in case of hard drive failure.

• Receive a system alarm: When a hard disk fails, an alarm is usually sent to alert you.
• Replace the hard disk: Replace the failed hard disk as soon as possible. most models of ASUSTOR NAS support hot-swapping, so you can replace the hard disk without shutting down the computer, and the system will start rebuilding the data automatically.
• Monitor rebuild progress: You can monitor the rebuild progress in ADM.

• RAID 0: Increased read and write speeds, but no data redundancy, any hard disk failure will cause all data to be lost.
• RAID 1: Data is fully copied to another hard disk. When one drive fails, the system automatically recovers data from the mirrored drive.
• RAID 5: Data and parity information is spread across multiple hard disks. It can tolerate the failure of one hard disk.
• RAID 6: Spreads data and two sets of parity information across multiple hard disks. Tolerates two hard disk failures.
• RAID 10: Combines RAID 0 and RAID 1 for performance and fault tolerance.

• Data Security: During the rebuild period, please avoid excessive operations on the NAS to avoid affecting the rebuild progress.
• Professional assistance: If you are not familiar with RAID rebuild, we recommend you to seek assistance from ASUSTOR customer service or professionals.

Q: Does NAS require hard drive hibernation?

2024-08-16

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#NAS #duplicate photos #FAQ

• Save power: The hard drive is one of the components that consumes the most power in a NAS. Enabling hard drive hibernation can effectively reduce power consumption.
• Extend the life of the hard disk: Reducing the operating time of the hard disk can reduce the wear and tear of the hard disk and extend its life.
• Reduce noise: The hard disk will produce noise when it is running, and the noise can be reduced in sleep mode.

• NAS usage is infrequent: If your NAS is mainly used for backing up data and the access frequency is infrequent, enabling hard drive hibernation can save power.
• Want to reduce noise: If you are sensitive to the operating noise of your NAS, enabling drive hibernation can reduce the noise.

Q: Does a NAS need a UPS?

2024-08-16

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#NAS #duplicate photos #FAQ

• Data protection: When there is a sudden power outage, the UPS can provide short-term power, allowing the NAS enough time to shut down safely to avoid data damage.
• Uninterrupted service: For services that need to run 24/7, UPS ensures that the NAS provides uninterrupted service.
• Avoid hard drive damage: A sudden power outage can cause hard drive damage, and a UPS can reduce this risk.

• Frequent power outages: If power outages occur frequently where you live or work, a UPS is recommended.
• Data of high importance: If your NAS stores a large amount of important data, such as company secrets, personal files, etc., it is recommended to use UPS.
• Need high availability: If your NAS provides critical services, such as file servers, monitoring systems, etc., it is recommended to use UPS.

• Safe Mode: Safely unmount all storage in the event of a power outage and automatically restart the NAS when power is restored.
• Shutdown mode: Shut down directly when power is off.

Q: Does the NAS need to be shut down to replace the hard drive?

2025-03-14

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#NAS #duplicate photos #FAQ

Q: What to do if the volume filesystem status is read-only

2024-08-07

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#NAS #duplicate photos #FAQ

If there is a warning message indicating the system is currently in read-only mode, it means that the filesystem is having errors.

In this case, the system will set the filesystem to read-only mode to prevent further modification against the data to corrupt the filesystem.

To avoid data corruption, please backup data immediately and go to ADM-Settings-Factory Default to reinitialize the system to exclude the filesystem error and the read-only mode.

Q: Why is the beeper of NAS making the beeping sound?

2024-07-19

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#NAS #duplicate photos #FAQ

By default, there are two scenarios in which the NAS’s beeper will make a beeping sound.

1. System Shutting Down/Booting Up
   The system will make one single beep sound when it is proceeding to shut down or has booted up.

2. Error or Warning Event
   The most common case is that one of the volume RAID member HDDs has failed, and the volume status becomes “degrade mode.”

You can modify the above buzzer settings in the ADM-Settings-Hardware-System-Buzzer section.

If you can’t find the issue that causing the beeping sound, please contact ASUSTOR technical support.
support.asustor.com

Q: Security Reminder

2024-03-08

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#NAS #duplicate photos #FAQ

ASUSTOR has recently noticed an increase in ransomware attacks.

ASUSTOR strongly recommends taking the following actions to ensure your data is secure again:

• Change your password.
• Use a strong password.
• Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
• Turn off Terminal/SSH and SFTP services and other services you do not use.
• Enable the AbuseIPDB risk detection greylist.
• Make regular 3-2-1 backups and ensure backups are up to date.

Keep your ASUSTOR NAS up to date as updates provide security fixes.

Click here to read more about how to protect your data from ransomware.

Q: How do I log in to the NAS on my cell phone?

2024-06-07

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#NAS #duplicate photos #FAQ

• AiMaster: NAS Installation without the hassle! AiMaster allows you to initialize and activate your NAS right from your cell phone, whether it's adding new users, downloading and installing more NAS Apps, updating ADM, adjusting NAS hardware and ADM settings, or checking the real-time status of the system, AiMaster can help you get it done with ease.

Using AiMaster - ASUSTOR NAS

• AiFoto 3: The new AiFoto 3 provides a simpler interface with many new features, offering various ways to browse and backup NAS photos on AiFoto 3: Timeline, Smart Albums, Folders, as well as faster and more convenient automatic uploading of photos from your cell phone to backup in real time, and sharing them with different users by creating links to browse and manage photos. It's so easy to browse and manage photos, letting you back up and share your favorite moments at any time. *Requires Photo Gallery 3

Photo Gallery 3 and AiFoto 3 - ASUSTOR NAS

• AiData: NAS file manager is now on mobile devices. With AiData, you can intuitively browse and manage the data on your NAS. AiData also combines the file sharing function, allowing you to share the files on your NAS to other NAS devices or cloud services through your mobile device, AiData puts your data at your fingertips.

Using AiData - ASUSTOR NAS

• AiVideos: AiVideos brings you a smooth mobile movie watching experience, playing your favorite movies on your NAS without waiting for download. You can enjoy HD video streaming in one click, and you can even choose multi-language subtitles to match your viewing, or even choose different channels to enjoy multi-national original sound reproduction, the movie theater is in your hands.

Introduction to AiVideos - ASUSTOR NAS

• AiMusic: Allow mobile devices to stream music from your NAS. Easily select the music you want to listen to from your categorized music collection and let music streaming surround your daily life!

Introduction to AiMusic - ASUSTOR NAS

• AiSecure: It's easier than ever to keep track of everything in your home, so you'll be able to see everything at a glance. In addition to real-time monitoring of what's happening in the places you care about, proactive push notifications can be sent to your mobile device at the same time as the event, so you can keep track of everything.

Using AiSecure - ASUSTOR NAS

Q: Does the NAS have to be connected to a router?

2024-02-22

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#NAS #duplicate photos #FAQ

Q: How to create a NAS folder shortcut on my desktop?

2024-02-22

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#NAS #duplicate photos #FAQ

1. Find the IP address or network path of the NAS: First, make sure you know the IP address or network path of the ASUSTOR NAS. You can find this information in the NAS's management interface or the router's management interface.
2. Create a shortcut: On your desktop, right click and select "Create New Shortcut".
3. Enter the path to the NAS: In the shortcut creation dialog box, enter the IP address or network path of the NAS. For example, if your NAS IP address is 192.168.1.100, you can enter \\192.168.1.100.
4. Name the shortcut: Give the shortcut an appropriate name, such as "ASUSTOR NAS".
5. Done: Click OK or Done and a shortcut to ASUSTOR NAS will be created on your desktop.

Q: Do I have to format my NAS hard drive?

2024-09-10

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#NAS #duplicate photos #FAQ

Q: Can I install software on my NAS?

2024-02-22

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#NAS #duplicate photos #FAQ

Yes, ASUSTOR NAS is a storage device that supports the installation of software. ASUSTOR offers an operating system called ADM (ASUSTOR Data Master), which is Linux-based and allows users to install a variety of applications and software, including but not limited to file sharing, media servers, download tools, monitoring software, and more. Users can browse, install and manage these software through ADM's App Central. This allows the ASUSTOR NAS to be used not only for file storage, but also for a variety of applications depending on the user's needs.

Q: M.2 SSD Drive Installation Guide For ASUSTOR AS67 Series NAS

2024-02-22

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#NAS #duplicate photos #FAQ

Installation Guide

1.Chassis Removal
Select Shutdown in the ADM menu to turn off the NAS.


Remove all cables and power cords from the NAS.


Use a Phillips screwdriver to remove the top cover screws and stow them for later installation.



Remove the cap by pressing the side of the cap with both hands and gently pushing it outward.

2.Installing an M.2 Solid State Drive
As shown in the figure below, install the SSD in the order of the numbers on the M.2 board.


appendix
1.Easy Troubleshooting

Q: Severe Vulnerability Detected - Update Surveillance Center Now

2024-02-07

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#NAS #duplicate photos #FAQ

An emergency update is being pushed for Surveillance Center in response to a severe vulnerability detected in the software that could potentially allow an attacker to gain control elevated privileges to execute code on ADM to install malware. This update fixes this underlying vulnerability. ASUSTOR strongly urges all users of Surveillance Center for ADM to install the latest version as soon as possible to protect themselves and to minimize the risk of malware infection. ASUSTOR also recommends taking additional security measures to guard against the potential harms of malware in accordance with previously announced protective measures.

ASUSTOR strongly recommends taking the following actions to ensure your data is secure:

• Change your password.
• Use a strong password.
• Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
• Turn off Terminal/SSH and SFTP services and other services you do not use.
• Make regular backups and ensure backups are up to date.
• Turn on and update snapshots if available.
• Enable the AbuseIPDB risk detection greylist.

Q: How does NAS compare to other storage network architectures?

2024-02-22

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#NAS #duplicate photos #FAQ

• Differences between NAS and SAN: NAS and SAN are both networked storage systems, but the main difference lies in the user's perspective. To the client, NAS is viewed as a file system, while a SAN is viewed as an operating system; NAS handles each file request, while a SAN manages requests in contiguous blocks of data. They use different underlying protocols and technologies, with SANs being more flexible but difficult to configure and manage.

• Difference between NAS and DAS: DAS is the predecessor of NAS, which is directly connected to the server and is limited by the expansion slots in the server and by connectivity; DAS capacity and connectivity are limited by the size of the server and the expansion slots. Compared to NAS, DAS is less suitable for sharing and more complicated to manage.

Q: What are the differences between the different NAS device types?

2024-01-18

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#NAS #duplicate photos #FAQ

1. Vertical Scale NAS: This device consists of a pair of controller-managed storage drives. More NAS drives can be purchased each time storage capacity needs to be increased. However, controllers have performance and capacity limits, so they can only optimally manage a fixed number of drives. When the limit is reached, new vertically scalable devices must be purchased, which can result in two separate file storage areas that need to be manually allocated and managed, increasing management costs.
2. Horizontal Scale NAS: This device contains a cluster of servers that provide logical unit numbering or file sharing over a network. It has both controllers and disk drives, but the controllers can be connected to multiple physical units to ensure that they function as one logical unit. Horizontal scaling is characterized by linear expansion, and as capacity increases, so does the performance of the system. It is therefore more flexible and scalable.

Q: How does the NAS work?

2024-01-18

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#NAS #duplicate photos #FAQ

1. Protocols: On a network, users perform data transfers over the Internet Protocol (IP), which is used to obtain the address of the file data being transferred, and the Transmission Control Protocol (TCP), which is used to package the data into packets and send the packets out.
2. File Formatting Protocols: Considering that different machines may run different operating systems, such as Windows, Linux, or Unix, NAS file systems need to support various file formats. Therefore, NAS uses specific file formatting protocols, including the following major ones:

• Network File System (NFS): Used in Linux and Unix systems, NFS can be used in any hardware, operating system, or network architecture.
• Server Message Block (SMB): Used in Microsoft Windows devices, SMB is the most common file formatting protocol in Windows systems.
• Apple Filing Protocol (AFP): Designed for Apple devices running macOS, AFP is used for file access in the Apple environment.

Q: What are the basic storage principles of a NAS device?

2024-02-22

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#NAS #duplicate photos #FAQ

1. File Storage: Data is stored in the form of files, usually organized into a hierarchical directory structure that allows users to easily organize and manage files. This is the most common and popular storage method for file sharing and general applications.
2. Block storage: Files are divided into small blocks, each of which stores a specific address that is used by the server's operating system to restore the complete file. This method provides faster access and is particularly suitable for high-performance applications.
3. Object Storage: Data is stored discretely in the form of objects, each containing data, metadata (descriptive content), and a unique identifier. This is ideal for storing unstructured files such as emails, videos, photos, web pages, and sensory data generated by the Internet of Things (IoT).

Q: What are the components of a NAS device?

2024-01-18

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#NAS #duplicate photos #FAQ

1. Physical Storage Hard Disks: NAS devices typically carry two to five hard disks, which provide a large amount of storage space. These hard drives are often organized into disk arrays (RAID), which are combined into a logical unit through virtualization technology. RAID not only helps with data backup, but also improves performance.
2. Central Processing Unit (CPU): NAS devices are equipped with a central processing unit (CPU), which provides computing power to handle tasks such as reading and writing files, managing file systems, coordinating access for multiple users, and integrating with the cloud.
3. Operating System: The operating system is the software interface between the storage device hardware and the user. Complex NAS units have their own operating system, while simple units may not have a separate operating system.
4. Network Interface: NAS units connect to the network through a network interface, which can be wired (network cable) for network connectivity. In addition, many NAS units also offer USB ports for charging or connecting other devices to the NAS unit. This allows the NAS to easily connect and interact with other devices.

Q: What is the purpose of a network attached storage device?

2024-01-18

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#NAS #duplicate photos #FAQ

1. File Storage and Sharing: Facilitate collaboration and information sharing by providing members with quick and easy access to and sharing of files.
2. Data Storage and Backup: Establish a usable data storage or backup system to facilitate disaster recovery and ensure the security of critical data.
3. Virtual Desktop Infrastructure Host: Serve as the host for the virtual desktop infrastructure, providing members with remote access and management of their work environment.
4. Test and Develop Web Applications: Provides developers with a secure platform for testing and developing web or server-based applications.
5. Streaming Video and Audio Files and Torrents: Supports streaming of video and audio files and provides a convenient way to manage and share Torrent files.
6. Storage for frequently accessed images and movies: Provides a centralized storage solution for frequently accessed large files such as images and movies.
7. Internal Copy Server: As an internal copy server, members can easily access and manage files for printing.

Q: What is the importance of NAS installations?

2024-01-18

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#NAS #duplicate photos #FAQ

1. Organizational Private Cloud Deployment: NAS devices can be used to build an organization's private cloud storage service, leveraging an organization's own data center or third-party-provided infrastructure.
2. Providing Local Storage Solutions: NAS systems offer the flexibility to choose from low-cost, low-capacity devices or more expensive, high-end versions to meet different storage needs, depending on the size and needs of the organization.

Q: What is Network Attached Storage?

2024-01-18

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#NAS #duplicate photos #FAQ

A Network Attached Storage (NAS) device is a device specifically designed for file storage and sharing, with the primary function of providing employees with convenient access to files over a network, thus facilitating more efficient collaboration.A NAS device is considered a specific type of server that focuses on the tasks of data storage and file sharing. With fast, secure and reliable storage services over the network, NAS devices help simplify data management while providing convenient access to support collaboration within a team.

Q: How to install an M.2 SSD hard disk?

2024-12-17

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#NAS #duplicate photos #FAQ

Model:

• AS54 Series
• AS65 Series
• AS66 Series
• AS67 Series
• AS7110T
• AS7112RDX/AS7116RDX
• FS67 Series
• AS68 Series

Q: How to sign up an account on AbuseIPDB and obtain an API Key?

2024-07-12

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#NAS #duplicate photos #FAQ

When enabling IP risk detection, ADM will automatically block potentially harmful IP addresses found in the AbuseIPDB database and add them to the risk detection greylist. These instructions guide you to create an account on AbuseIPDB and obtain an API Key. (Introduced in ADM 4.2.6)

Registration:

• Open a web browser and go to the AbuseIPDB website.
• Click SIGN UP.

• Select a plan and click SIGN UP. This guide guides you through the free plan.

• After filling in the required information, click REGISTER.
• AbuseIPDB will send a verification letter to the registered email address. Please verify that this is a working email account.

Create API Key:

• After the account is verified, log in to AbuseIPDB.
• Click Account.

• Select API and click Create Key.

• Entering a name, click CREATE.

• After the API Key is generated, you can copy it directly and click CLOSE.

• Paste the API Key in Risk Detection Greylist page under ADM Defender and click Verify.

• You can log in to your account at any time to copy the API Key, or you can delete the Key.

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Learn More

Q: Why Does Activity Monitor show a Lower Amount of RAM than what is Installed?

2023-11-17

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#NAS #duplicate photos #FAQ

The actual capacity of your NAS’s memory is found in System Information. In ADM’s Activity Monitor, the amount of memory capacity may appear to be lower than reported capacity because ADM reserves part of the system memory to ensure smooth operation of the NAS.

Models supporting Media Mode will reserve more memory. Turning on Media Mode on some ASUSTOR NAS devices reserve a portion part of the memory for use by multimedia apps. If enabled, total available memory in Activity Monitor will be reduced.

Q: How to setup direct connection between the NAS and the PC via a LAN cable

2023-10-30

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#NAS #duplicate photos #FAQ

By connecting the NAS to the computer directly via LAN cable, the NAS shell retains its default static IP address which is 169.254.1.2(LAN1), configures the PC LAN IP address to the same segment(for example 169.254.1.10), then you can use ACC to scan and list the directly connected NAS information.

Q: How long does a SSD last on a NAS?

2023-10-11

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#NAS #duplicate photos #FAQ

The lifespan of an SSD in a NAS varies depending on factors like usage, type of SSD, and quality. Typically, modern SSDs can last several years, often 5-10 years or more with typical use. It's best to check the manufacturer's specifications for more specific information on a particular SSD.

Q: How Do I Configure Network Printers on an ASUSTOR NAS?

2023-09-22

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#NAS #duplicate photos #FAQ

When a computer, a printer and an ASUSTOR NAS are within the same network, configuring a printer connected to your ASUSTOR NAS as a network printer allows you to turn compatible USB printers into a network printer.

There are things you need to know before starting.

1. Install your printer’s driver on any computers that will be printing.
2. Use a compatible printer listed below:

   https://www.asustor.com/service/printer?id=printer

Steps for creating a print server:

• ADM External Devices Printer.
• Make sure the USB printer is detected, and click Settings.
• Select Network Printer, and then click OK.

• Go to the Windows Settings Devices Printers & scanners.
• Click on Add a printer or scanner.

• The phrase, “The printer that I want isn’t listed” will be displayed after searching for a while. Click on it when it appears.

• Press Select a shared printer by name, and input the URL with the following format, and then press Next.
  http://your_NAS_IP:631/printers/NAS_Server_Name(Printer_Model)

The printer name will be combined with the NAS Server Name and printer model.
Please replace any spaces found on the printer model with underscores ‘_’ as spaces are not valid characters.
Example: HL-1110 series HL-1110_series

• Select the correct printer driver to install the printer. Click Next.

• Select Set as the default printer if needed, and click on Finish.

• You should be able to select your printer when printing a document or file.

Q: What to do when hard drive is full?

2024-08-05

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#NAS #duplicate photos #FAQ

1. Clean out the Recycle Bin : Check to see if your NAS has a recycle bin, like the trash can on your computer. If it does, check to see if there are any files in it that you no longer need, and then delete them permanently, which will free up some space.Network Recycle Bin | Online Help | ASUSTOR NAS
2. Clear Snapshot Files : If you use the Snapshot feature to back up your files, check the Snapshot history and clear the unwanted snapshots. This will free up space, but do it carefully to avoid losing important snapshots.Snapshot Center | Online Help | ASUSTOR NAS
3. Replace your hard disk with a larger capacity hard disk and do an online capacity migration

Q: What is SSD Cache?

2023-09-01

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#NAS #duplicate photos #FAQ

SSD caching is a technology that uses solid state drives (SSDs) to increase the speed and performance of traditional hard disks (HDDs). It uses a portion of the SSD space as a cache area and stores frequently used data in this cache. When you need to access data, the system can quickly read from the SSD cache without having to wait for the slower read speed of a traditional HDD. This allows the system to launch applications, load files, and perform other operations faster, improving the overall experience.

Q: Who needs a NAS?

2023-08-31

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#NAS #duplicate photos #FAQ

• Family Users: If you have a lot of photos, videos, and documents at home that you want to share with your family, or if you need to back them up, a NAS will come in handy. It's like a shared file storage space for the family, so everyone can access their files.
• Small Business or Office: If you work for a small business and need to share files, a NAS can be helpful. You can keep your files on the NAS and everyone can find what they need quickly.
• Photographers and video creators: If you're a photographer or video shooter who needs to store a lot of large files, a NAS can give you a lot of storage space and the ability to access your files from different locations at any time.
• Backup important data: If you want to back up important data on your computer or cell phone, a NAS can help you keep a backup to prevent data loss.
• Share media across devices: If you want to watch movies and listen to music on different devices, a NAS can store the content for you to enjoy anytime.
• Remote access to files: If you want to be able to view your files while you're away from home, such as when you're traveling and need to check your work files, NAS allows you to connect to your files anytime you want through the remote access feature.
• Personal Cloud Storage: If you want your own cloud storage and don't want to be dependent on another company, a NAS is like a private cloud that can help you fulfill that need.

Q: How long does 1TB last?

2024-02-22

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#NAS #duplicate photos #FAQ

Q: How many videos can be stored in 1TB?

2024-02-22

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#NAS #duplicate photos #FAQ

Resolution	Movie Size	Number of Videos
1080p	1.5GB	About 666
High quality 1080p or shorter 4K	4GB	About 250
Longer high quality 4K	10GB	About 100

Q: How much memory does the NAS need?

2024-02-22

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#NAS #duplicate photos #FAQ

Q: How much capacity do I need for a NAS SSD cache?

2024-12-17

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#NAS #duplicate photos #FAQ

• Context: How do you normally use your NAS, with lots of small files or large files? This will affect how big of an SSD cache you need.
• Budget: High-capacity SSDs are usually more expensive, so consider your budget.
• Requirements: If you need the NAS to run a lot of programs that require high-speed operation, you may need a larger SSD cache.
• Data Type: Is your data read/write, or does it have a specific pattern? This will affect the performance of the cache.
• Other uses: Do you want to use some SSDs as primary storage in addition to the cache?

Q: Does the NAS need an update?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Security Updates: If there are any security vulnerabilities or issues that have been fixed, it is important to update. Keeping the system and applications up-to-date helps protect against hackers and malware.
2. New Features and Improvements: Software and firmware updates usually come with new features, optimizations and improvements. Consider updating if there are new features that you are looking forward to or fixes a problem you are experiencing.
3. Compatibility: Before updating, make sure your existing software, hardware, and devices are compatible with the new version. Sometimes an update may introduce changes that are not compatible with your old system.

Q: Is a fixed IP required for the NAS?

2024-08-08

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#NAS #duplicate photos #FAQ

• Easy to find: Just like your home has a fixed address, other devices can easily find the NAS without worrying about address changes.
• Convenient Remote Access: If you want to access the files on your NAS from outside, the fixed IP address ensures that you can always find it without worrying about address changes.
• Application use: Some applications may require you to manually enter the address of the NAS, such as backup software, and a fixed IP address ensures that they work correctly.
• Simplify network setup: A fixed IP address helps you setup some network functions more easily, such as accessing files externally or setting up specific network connections.

Q: How can I use the capacity on other volumes beyond default volume1

2023-06-07

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#NAS #duplicate photos #FAQ

To use the capacity on other volumes beyond default volume1, please add a new share folder or edit an existing share folder then select the desired volume as the storage path of this share folder.

Q: Do I need two drives for NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: Is the CPU important in a NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: How do I connect my TV to a NAS?

2023-10-04

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#NAS #duplicate photos #FAQ

• HDMI Connection: If your ASUSTOR NAS has an HDMI connector, you can connect the NAS directly to your TV's HDMI connector and operate the NAS through the TV remote control just like a computer. This way, you can watch movies, photos and music stored on the NAS on a big screen for a better viewing experience.

Introduction to ASUSTOR Portal - ASUSTOR NAS

• DLNA Connection: DLNA is a universal media sharing protocol that allows you to share movies, photos, and music from your ASUSTOR NAS to a DLNA compatible TV. To do this, you need to ensure that your TV supports the DLNA protocol and enable DLNA on your ASUSTOR NAS and add the folders you want to share to the DLNA service.

Your Home Media Center - ASUSTOR NAS

• Plex Connection: Plex is a media server application that converts videos, photos, and music on your ASUSTOR NAS into a format compatible with your TV and streams them to your TV over the network. To do this, you need to install the Plex server application on the ASUSTOR NAS and add the folders to be shared to Plex.

Q: Does NAS automatically back up?

2023-09-01

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#NAS #duplicate photos #FAQ

1. ASUSTOR Backup Plan: This is a backup application that is included with all ASUSTOR NAS devices. It allows you to schedule backups of your data to an external hard drive or another ASUSTOR NAS device. You can set up a backup schedule to automatically back up your data at regular intervals, such as daily, weekly, or monthly.
2. Cloud Backup: ASUSTOR NAS devices also support cloud backup to popular cloud storage services such as Dropbox, Google Drive, and Amazon S3. You can set up a backup schedule to automatically back up your data to the cloud at regular intervals.
3. Snapshot Center: ASUSTOR NAS devices also feature a Snapshot Center, which allows you to take and schedule snapshots of your data. Snapshots are point-in-time copies of your data that can be used to restore your files to a previous state if needed.

Q: Is Nas possible to use via Wifi?

2024-11-06

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#NAS #duplicate photos #FAQ

Q: What is the difference between using an IP or domain name to connect to a NAS, and which method should I use?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: What is the domain name?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: What is an IP Address?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: How to set up DDNS for ASUSTOR NAS?

2024-05-07

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#NAS #duplicate photos #FAQ

1. Verify that the NAS is connected to the network and that you are logged into the ADM.
2. Click "Settings" on the desktop.
3. Select "Manual Connect" in the left menu.
4. On the DDNS settings page, select the "Enable DDNS service" box.
5. Select the DDNS service provider you are using, e.g. "myasustor.com", "no-ip.com", etc.
6. Set your DDNS account, password and cloud ID.
7. Click the "Apply" button to complete the DDNS setup.

Q: What video formats does ASUSTOR NAS support?

2024-01-08

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#NAS #duplicate photos #FAQ

LooksGood The support format is as follows:

Support Browser	Windows Edge / Chrome / Firefox & Mac Safari
Supported Video Formats	3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Support Videos Codec	H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1
Support for external subtitle formats (UTF-8)	srt, ass, ssa, vtt, sami(smi)
Supported photo formats	jpg, jpeg, bmp, png, gif, tif
Hardware transcoding support	AS11, AS11TL, AS33, AS33 v2, AS31/32, AS50/51, AS52/53, AS54, AS61/62, AS63/64, AS66, AS67, AS70, FS67

Note:

• LooksGood Video transcripts that do not support Dolby or DTS audio formats (Audio Codec).
• After ADM 4.0, USB digital TV sticks are no longer supported.

Q: How do I manage my photos on ASUSTOR NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Using ASUSTOR Photo Gallery 3: ASUSTOR Photo Gallery 3 is a web-based application that allows you to conveniently manage and browse photos on your NAS in a web browser. You can use Photo Gallery 3 to quickly browse photos, create photo albums, edit photos, share photos, and more.
2. Use third-party photo management applications: Besides Photo Gallery 3 provided by ASUSTOR, there are many third-party photo management applications that can run on ASUSTOR NAS, such as Plex, PhotoPrism, etc. You can choose one according to your needs. You can choose a suitable application for photo management according to your needs.
3. Manual Management: If you prefer to manage your photos in the traditional way, you can create folders directly on the NAS and store your photos in these folders. You can use any device that supports SMB or NFS protocol to access the NAS to manage and browse photos.

Q: How do I Share photos on NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Using the Photo Gallery 3 app: The Photo Gallery 3 app on your ASUSTOR NAS makes it easy to manage, browse and share your photos. You can upload photos to your NAS and then use the Photo Gallery 3 app to share your photo collection with others. Others can browse and download photos via the web or mobile app.
2. Use FTP or SFTP: ASUSTOR NAS supports FTP and SFTP services, you can upload photo files to NAS and then share FTP or SFTP access to others. Others can access the photo files on the NAS via FTP or SFTP clients and download the photos they need.
3. Using Web Access: The Web Access application on the ASUSTOR NAS allows you to access the NAS through a browser, you can upload photos to the NAS and then share the photos to others through the Web Access application. Others can browse and download photos by simply accessing the IP address or domain name of the NAS through the browser.
4. Using Cloud Services: ASUSTOR NAS can be integrated with several cloud services, such as Dropbox, Google Drive, OneDrive, and so on. You can upload photos to these cloud services and then share access to them with others. Others can browse and download photos via the cloud service's webpage or mobile app.

Q: How to share the streamed video on NAS to others?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Using Media Apps: ASUSTOR NAS has built-in media apps such as LooksGood, Photo Gallery 3, etc. You can use these apps to play videos on your NAS and they also support sharing videos over the internet. You can use these applications to play videos on the NAS, and they also support sharing videos with others over the network.
2. Using FTP or SFTP: ASUSTOR NAS supports FTP and SFTP services, you can upload your movie files to NAS and then share the FTP or SFTP access to others. This allows others to access the video files on the NAS via an FTP or SFTP client and play the video on their devices via the client.
3. Using Web Access: ASUSTOR NAS has a built-in web access application that you can use to access the NAS in a browser. you can upload video files to the NAS and share them with others through the web access application. All others need to do is access the IP address or domain name of the NAS from their browser to browse and play the video.
4. Using a Plex Media Server: If you are using a Plex media server, you can use the sharing features in your Plex account to share your videos with others. You can add video files to the Plex media server and then share your library of videos with other Plex users through your Plex account.

Q: Does ASUSTOR NAS support multimedia streaming?

2023-09-01

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#NAS #duplicate photos #FAQ

Yes, ASUSTOR NAS can stream multimedia. ASUSTOR NAS provides many different ways to stream multimedia, here are some of them:

Q: Do I need a monitor to use a NAS?

2024-10-07

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#NAS #duplicate photos #FAQ

Q: How do I disconnect my network drive on Windows 10?

2024-08-05

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#NAS #duplicate photos #FAQ

1. Open File Explorer and select This Computer in the left navigation bar.
2. At the top of the This Computer window, click the Map Network Drives button.
3. Locate the NAS network drive you are logged into, right-click and select Disconnect.
4. Acknowledge the disconnect prompt and click Yes.

Q: Do I have to have a network to use NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: How to install ASUSTOR NAS offline?

2024-04-15

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#NAS #duplicate photos #FAQ

1. Download the latest version of the ADM (ASUSTOR Data Master) operating system image file (.img), download link : https://www.asustor.com/service/downloads。
2. Log in to the web interface of ASUSTOR ADM and select Settings> ADM Update> Manual Update.
3. Select the ADM image file (.img) you downloaded and upload it.
4. Wait for the ADM image file (.img) to finish uploading, select it for installation and click Update Now.
5. The system will start installing ADM, and after the installation is complete, it will automatically reboot the NAS and enter the new version of the ADM operating system.

Q: Can a NAS drive be used as a server?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: What are the types of RAID configurations?

2023-09-01

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#NAS #duplicate photos #FAQ

• RAID 0 : This configuration stripes data across multiple disks, providing improved read and write performance but no data redundancy. RAID 0 requires at least two disks but does not provide data protection.
• RAID 1 : This configuration involves two disks that contain identical data, providing redundancy in case one disk fails. RAID 1 is simple to set up and offers good read performance, but write performance may be slower.
• RAID 5 : This configuration distributes data and parity across multiple disks, providing both data protection and performance benefits. If one disk fails, the data can be rebuilt from the parity information on the remaining disks. RAID 5 requires at least three disks and offers good read and write performance.
• RAID 6 : Similar to RAID 5, this configuration distributes data and parity across multiple disks, but uses two sets of parity information, providing even greater data protection in case of multiple disk failures. RAID 6 requires at least four disks and offers good read and write performance.
• RAID 10 : This configuration combines mirroring (RAID 1) and striping (RAID 0) to provide both data protection and performance benefits. It requires at least four disks and offers excellent read and write performance.

Q: How many hard drives are needed for a NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: What is the safest RAID type to set up my NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: Do I need SSD for my NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: Using USB IP Printers on an ASUSTOR NAS

2023-03-30

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#NAS #duplicate photos #FAQ

When a computer, a printer and an ASUSTOR NAS are within the same network, a USB IP printer allows you to use a printer connected to your ASUSTOR NAS through a computer.

Steps for setting up:

1. Download ASUSTOR Control Center from the ASUSTOR website and ensure that ASUSTOR Control Center can see your NAS.
2. Please use the following compatible USB printers to connect to the NAS over the USB port:

   https://www.asustor.com/service/printer?id=printer

Steps for using a USB IP printer:

• External Devices Printer.
• Make sure the USB printer is detected, and click Settings.
• Select USB IP Printer, and then click OK.

• Go to ACC. Make sure ACC has detected the NAS, and make sure there is a printer icon in the enabled place.
• Click Action USB IP Printer.

• Click the printer device and click Connect.

• After successful connection and activation, the icon on ACC will turn red.

• Windows will find the printer device in Settings Devices Printers and scanners.

Q: What is the difference between NAS and public cloud?

2024-02-22

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#NAS #duplicate photos #FAQ

NAS (Network Attached Storage) and Public Cloud are two different storage solutions and there are some important differences between them.

• Location：NAS is a local storage solution, usually set up in a home or office, which can be accessed through the local network. A public cloud is a remote service hosted in a remote data center that can be accessed over the Internet.
• Storage: NAS provides local storage, usually with a large storage capacity, and can be expanded by adding hard drives or expansion units. The public cloud provides storage space in a virtualized manner that can be dynamically scaled up or down as needed, usually with a usage fee.
• Security: NAS can be configured with different security measures, such as password protection, data encryption, etc., and is usually managed and maintained by users themselves. Public clouds usually have higher security measures and are managed and maintained by the provider.
• Performance: Because NAS is a local storage solution, it typically has faster access and lower latency. A public cloud, on the other hand, may have higher access speeds and latency because it is accessed over the Internet.

Q: How much capacity is enough for ASUSTOR NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Here are some things to consider when choosing ASUSTOR NAS capacity:

• Storage Requirements: The first thing to consider is your storage requirements, i.e. how much data you need to store. If you only need to store small files such as documents, photos, etc., then a smaller capacity NAS may suffice, such as a 2 Bay. If you need to store a lot of HD videos, music, or large CAD files, then you'll need a NAS with a larger capacity than a 2 Bay.
• Long-term needs: The next thing to consider is your long-term storage needs, i.e. how much storage capacity you expect to need in the future. If your storage needs will continue to grow, then a larger capacity NAS may be a better choice. If your storage needs are relatively stable, a smaller capacity NAS may be more affordable.
• Budget: In addition to your storage needs, your budget is also an important factor to consider; ASUSTOR NASes vary in price depending on their capacity and features. You need to choose the right NAS according to your budget.
• Future Expansion and Security Needs: Finally, you need to consider your future expansion needs. If you anticipate that you will need to expand the capacity of your NAS in the future, then purchasing a NAS that supports RAID technology may be a better option. This will make it easier for you to expand your storage capacity in the future.

Learn more : 
choosing a capacity

Q: How do I connect to ASUSTOR NAS remotely?

2024-07-05

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#NAS #duplicate photos #FAQ

1. Make sure your NAS is connected to the network: In order to connect to the NAS remotely, you need to make sure that the NAS is connected to the network and has a publicly available IP address. You can check the network connection status in the "Network" setting of the ASUSTOR control panel.
2. Enable Remote Connection: In the "Remote Connection" setting of the ASUSTOR control panel, you can enable the remote connection function. You can choose to use EZ-Connect or manually set the remote connection rules.
3. Setup Remote Connection Rules: If you choose to setup remote connection rules manually, you need to setup port forwarding rules in the router. Forward external IP ports to the internal IP address and ports of the NAS. You can view the internal IP address and port number of the NAS in the Remote Connection setting of the ASUSTOR control panel.
4. Remote Login: After completing the above settings, you can login to the NAS from a remote device using the App or Browser provided by ASUSTOR, you need to enter the public IP address of the NAS, or use the EZ-Connect function to login.

Q: What hard drives are required to use the NAS?

2024-02-02

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#NAS #duplicate photos #FAQ

ASUSTOR NAS recommends the following hard disks:

• 3.5" SATA HDD or 2.5" SATA HDD/SSD
• For capacity requirements, please refer to the specification table on the ASUSTOR website.

Compatibility | Hard Disk - ASUSTOR NAS

• When using multiple hard disks for RAID, you need to use the same model, capacity, and speed of the hard disks.

Q: How do I connect to ASUSTOR NAS?

2024-12-03

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#NAS #duplicate photos #FAQ

1. ASUSTOR Control Center(ACC)：Install the ASUSTOR Control Center software on your computer to search for and connect to the IPs of ASUSTOR NASes on your LAN.
2. Web Login: Open a web browser to login, enter the IP address of the NAS, enter the web management interface of ASUSTOR ADM, enter the correct username and password to login.

Q: Do I need to shut down the ASUSTOR NAS?

2024-11-06

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#NAS #duplicate photos #FAQ

Q: How to protect data on NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

• Update Software: Regularly update the software of ASUSTOR NAS to ensure security and stability.
• Security Settings: Set up good passwords to prevent unauthorized access and attacks, avoid using weak passwords, and it is also recommended to enable two-step authentication.
• Backup data: Backup the data in ASUSTOR NAS regularly to prevent data loss or damage.
• Firewall: Use firewall software to prevent unwanted network traffic from entering the ASUSTOR NAS.
• Security Upgrades: Make sure all security upgrades are installed and enabled before using your ASUSTOR NAS.
• Avoid sharing passwords: Avoid using the same password to log in to different systems and avoid storing sensitive information in systems that share passwords.

Q: Is it possible to access ASUSTOR NAS remotely?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Using ASUSTOR EZ Connect: ASUSTOR EZ Connect is an easy-to-use remote access utility that allows users to simply enable EZ Connect in the NAS console and then browser-enter ezconnect.to，You can access the NAS remotely.
2. Using VPN: Users can access the ASUSTOR NAS remotely by establishing a VPN connection, users need to set up a VPN server in the NAS console, and then install the corresponding VPN client application on the remote device to access the data in the NAS through the VPN connection.
3. Using network storage protocols (e.g. SMB, AFP, FTP, etc.): ASUSTOR NAS supports various network storage protocols, users can access the data in NAS remotely through the corresponding protocols. Users need to enable the corresponding protocols in the NAS console, and then use the corresponding applications or set up a network connection on the remote device to access the data in the NAS.

Q: How do I use the Snapshot feature of ASUSTOR NAS to make backups and quick restores?

2023-09-06

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#NAS #duplicate photos #FAQ

• Enable Snapshot

From the ASUSTOR Control Panel, turn on Snapshot. Select the storage device and click the Settings button to turn on the Snapshot feature.

• Setting the Snapshot Schedule

Select a storage device and then set the snapshot schedule in Settings. You can choose to take snapshots once a day, once a week, or once a month.

• Making a Snapshot

In the ASUSTOR Control Panel, select a storage device and click the Snapshot button. You can take a snapshot manually or set up an automatic snapshot schedule to take a snapshot automatically.

• Restore Snapshot

If you need to restore a snapshot, select the storage device and click the Snapshot button. In the list of snapshots, select the snapshot you want to restore and click the Restore button. You will be prompted if you are sure you want to restore the snapshot. If you are sure, the system will start the restore operation.

Q: Does ASUSTOR NAS support offsite backups?

2023-09-01

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#NAS #duplicate photos #FAQ

• Remote Backup: You can use the Remote Backup feature available in the ASUSTOR Control Panel to backup data from your NAS to another NAS or remote server. This way, even if your local NAS fails, your data can be restored on the remote backup.
• Cloud Backup: You can choose to back up the data on your NAS to the servers of cloud storage service providers, such as Dropbox, Google Drive, OneDrive, etc.
• External Hard Drive Backup: You can back up the data on your NAS to a USB external hard drive and store the drive in another safe place, such as your home safe or a friend's home. External hard disk backup can provide a cheaper and safer solution for off-site backup, but you need to pay attention to updating the data on the hard disk regularly and paying attention to the life of the hard disk.
• EXCLUSIVE ASUSTOR MyArchive Extract Hard Drive Backup: You can back up the data on your NAS to a MyArchive hard drive and then store the hard drive in another safe place, such as your home safe or a friend's home. MyArchive hard drive backup can provide a cheaper and safer off-site backup solution, but you need to pay attention to updating the data on the hard drive regularly and paying attention to the life of the hard drive. However, you need to be careful to update the data on the hard disk regularly and pay attention to the life span of the hard disk.

Q: What are the advantages of using an ASUSTOR NAS with retro computers?

2023-03-09

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#NAS #duplicate photos #FAQ

Retro computing is a popular hobby that often manifests in three major ways. People use retro computers for collection purposes, nostalgia and gaming with titles not compatible on newer operating systems. An ASUSTOR NAS can keep files related to retro computing, including software, drivers and games stored safely in an ASUSTOR NAS as a backup to avoid leaving data on older hard drives that can be often unreliable. Data and games can be transferred to a retro computer when needed or often simply run directly off an ASUSTOR NAS through SMB or AFP. ASUSTOR NAS devices continue to maintain official support for a variety of protocols to maintain compatibility with a wide variety of devices.

Q: Can I use my ASUSTOR NAS with retro operating systems like Windows 98 and MS-DOS?

2023-03-09

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#NAS #duplicate photos #FAQ

Absolutely! As long as a computer's hardware and operating system supports networking and at least one protocol supported by ADM, your retro PC or Mac should be able to connect and access files. Many protocols are either supported natively or with the addition of apps. Windows 95, Windows 98 and Windows Me natively support WebDAV and SMB while FTP support can be added through the use of third party apps. MS DOS and Windows 3.1x also support FTP with the use of third party apps like mTCP or WS_FTP LE. Older versions of macOS continue to happily use AFP and FTP as well.

Q: How do I install a NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Make sure you have received your ASUSTOR NAS equipment, along with all the required accessories, including power cords, network cables, etc.
2. Choose a suitable location for the ASUSTOR NAS, making sure it is in a well-ventilated area, away from heat sources, direct sunlight, etc.
3. Connect the ASUSTOR NAS device to the network and power supply. First, plug the power cord of the ASUSTOR NAS into a power outlet, and then plug the network cable into the network port of the ASUSTOR NAS and an available port on your router.
4. Power on the ASUSTOR NAS device. Press the power switch and wait for a while until the ASUSTOR NAS device is fully powered on.
5. Download and install the control interface software for the ASUSTOR NAS. You can download the ASUSTOR Control Center from the ASUSTOR website, then run the software and scan your network for an ASUSTOR NAS device connected to the network. Once you have found the device, click the Connect button.
6. Follow the prompts to set up the device. You can change the ASUSTOR NAS settings such as network settings, user accounts and passwords as needed.
7. After completing the setup, you are now ready to use your ASUSTOR NAS device. You can upload files to NAS or download files from NAS. In addition, you can also connect to your ASUSTOR NAS device remotely by setting up Remote Access to use your ASUSTOR NAS device while you are away from home.

Learn more :
https://www.asustor.com/getting_start/landing

Q: How should I backup my NAS?

2023-09-06

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#NAS #duplicate photos #FAQ

1. Local backup: You can backup your ASUSTOR NAS data to an external USB hard drive or another ASUSTOR NAS using the built-in Backup & Restore app on ADM (ASUSTOR Data Master) operating system. This allows you to create a local backup of your NAS data that can be easily restored if needed.
2. Cloud backup: ASUSTOR NAS supports a variety of cloud backup services, such as Amazon S3, Dropbox, Google Drive, and more. You can configure the cloud backup service of your choice in the Backup & Restore app and create a cloud backup of your NAS data.
Cloud Backup Center - ASUSTOR NAS

3. Remote backup: ASUSTOR NAS also supports remote backup to another ASUSTOR NAS or any other remote server via FTP, Rsync, or Cloud Sync. This allows you to create a backup of your NAS data at a remote location for added protection.
Remote Sync | Online Help | ASUSTOR NAS
FTP Backup | Online Help | ASUSTOR NAS

4. Snapshot backup: ASUSTOR NAS also supports snapshot backup, which creates point-in-time copies of your data. This allows you to roll back to a previous version of your data in case of accidental deletion or corruption.

Q: Can I use NAS as external hard drive?

2025-03-12

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#NAS #duplicate photos #FAQ

Q: Does a NAS consume a lot of power?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: What is ADM(ASUSTOR Data Master)?

2024-08-08

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#NAS #duplicate photos #FAQ

ASUSTOR NAS is equipped with an operating system. ASUSTOR NAS uses the optimized ADM (ASUSTOR Data Master) operating system, which is a Linux-based operating system designed specifically for NAS. ADM has a clean interface and easy-to-use setup wizard, and also supports various applications and features, such as backup, multimedia streaming, file sharing, network services, etc. ADM also provides a variety of management tools, including network settings, storage management, system settings, application management, etc. Users can also use ADM to manage their NAS. ADM also provides various management tools, including network settings, storage management, system settings, application management, etc. Users can easily manage and control their ASUSTOR NAS through ADM.
Learn more : https://www.asustor.com/admv3?type=1&subject=101&sub=101/https://www.asustor.com/knowledge/detail?id=&group_id=703

Q: Do I need a computer to use a NAS?

2023-09-01

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#NAS #duplicate photos #FAQ

Q: How long does a HDD last on a NAS?

2023-10-11

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#NAS #duplicate photos #FAQ

Q: What should I do if my NAS fails?

2024-07-05

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#NAS #duplicate photos #FAQ

• Check the power supply and wiring: First make sure that the power plug is properly inserted into the outlet and that the wiring is working properly. You can try to replace the power cord or use another outlet to see if the problem can be solved.
• Reboot NAS: Sometimes the system of NAS may fail, you can try to solve the problem by rebooting the NAS. You can find the corresponding reboot options in the NAS management interface.
• Perform a hardware check: If none of the above methods can solve the problem, the hardware of the NAS may be malfunctioning. You can contact ASUSTOR's after-sales service department for assistance.

Q: What is NAS suitable for?

2023-09-01

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#NAS #duplicate photos #FAQ

1. Home or Personal Use: A NAS can be used by a family or individual to store and share multimedia files such as photos, videos, music, etc. A NAS can also be used as a backup storage device to protect important data.
2. Small Business or Office Use: Small businesses or offices can use NAS to store and share files such as documents, reports, emails, etc. NAS can also be used as a backup storage device to ensure data security.
3. Surveillance System Use: Some surveillance systems can use NAS to store surveillance images for administrators to view at any time.
4. Video Streaming Use: NAS can be used to set up a video streaming server for users to watch videos or listen to music at any time.

Q: What do you use a NAS for?

2023-09-01

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#NAS #duplicate photos #FAQ

1. File Storage and Sharing: NAS allows you to store and share files over a network, enabling multiple users to access and share the same files for collaboration and joint work.
2. Backup and Restore: NAS can provide easy-to-use backup and restore functions, allowing users to easily backup and restore important files and data to prevent data loss.
3. Multimedia Playback: NAS can store multimedia files such as music, videos and photos and deliver them over the network to a variety of different devices and platforms, such as TVs, mobile phones and tablets, allowing you to enjoy multimedia entertainment with ease.
4. Download: NAS can install download applications such as BitTorrent or eMule, allowing you to upload and download files to and from your NAS without having to keep your computer running.
5. Remote Access: The NAS can provide remote access so you can connect to the NAS over the network and easily access and manage your files even when you're away from home or the office.

Q: Why do I not see videos immediately when attempting to run deduplication?

2023-02-15

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#NAS #duplicate photos #FAQ

Photo Gallery 3 uses various technologies to quickly identify duplicate photos. This process takes significantly more time in regards to video as average video sizes are much greater. The time it takes identify and compile file information may vary depending on a number of factors in regards to videos.

Q: How to remove credentials from Windows

2024-11-27

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#NAS #duplicate photos #FAQ

STEP 1

• In Windows 11, click [Search] on the [Taskbar].
• Enter [Control] and then you will find [Control Panel] here.
• Click on [Open].

STEP 2

• Click on [Credential Manager].

STEP 3

• Select [Windows Credentials].
• Select the Windows Credentials that you want to remove. In the example below, 172.16.11.47 is the credential for the NAS.

STEP 4

• Click [Remove].

STEP 5

• Click [Yes] in the confirmation dialog box.
• The NAS credential stored on this Windows computer will be removed.

Q: Adding or removing a Google Cloud Storage task in Cloud Backup Center

2022-10-20

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#NAS #duplicate photos #FAQ

Adding a Google Cloud Storage backup task:

You need to have an account and first apply for Google Cloud Storage service. Afterwards, go to your Google Cloud Storage project page to set up IAM Permissions.

Step 1

Screeenshots are for reference only. Your mileage may vary.

• Click IAM & Admin or IAM Permissions.

Step 2

• Click ADD.

Step 3

• Open Cloud Backup Center to add Google Cloud Storage.

• After copying the Cloud Backup Center service account, go back to the Google Cloud Storage page to add the copied information to the new principals column.

Step 4

• Select Storage Admin when adding roles.

Step 5

• Click SAVE to complete.

• Now you can add your project to Cloud Backup Center.

Step 6

• Go back to your Google Cloud Storage project page and copy the Project ID.

Step 7

• Return to Cloud Backup Center to paste it into the column to begin setting up a backup job.
• Learn more by clicking the links below.
  • Upload: https://www.asustor.com/online/College_topic?topic=254#2.1
  • Download: https://www.asustor.com/online/College_topic?topic=254#2.2

Removing Cloud Backup Center service account from your Google Cloud Storage backup tasks.

• Head to IAM & Admin page from your Google Cloud Storage project and click Edit.

• Click delete.

• And then save your changes.

Q: How to enable or disable TLS 1.3 in Windows 10?

2024-06-25

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#NAS #duplicate photos #FAQ

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10.

Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS.

Windows 11 has TLS 1.3 enabled by default, the settings are not required to change in Windows 11.

TLS 1.3 is not enabled in Windows 10 by default. If you are using network apps that require or support TLS 1.3, you should enable TLS 1.3 in Windows 10.

• In Windows 10, click [Search] on the [Taskbar].
• Enter [regedit] and then you will find [Registry Editor] here.
• Click on [Open].

Enable TLS 1.3:

• Find the following path in the left panel of the Registry Editor:
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client]
• Double-click on [Enabled].
• In the [Value data] field, change the value to [1] and click [OK].

Note: If you cannot find the above path in Windows 10, please right-click on the right panel according to this path, create [TLS 1.3] and [Client] key path in turn, and then create 2 DWORD (32-bit) values [DisabledByDefault] and [Enabled] with default value 0.

You can click here to download the Windows registration file to create the key path and default value, and then modify it. (MD5: b003f9e7fd0b825fafd02f915d7de0ca)

However, if some apps you are using in Windows 10 do not support TLS 1.3, the apps possibly do not work properly by TLS 1.3 is enabled, and you should disable TLS 1.3 in Windows 10.

Disable TLS 1.3:

• Find the following path in the left panel of the Registry Editor:
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client]
• Double-click on [Enabled].
• In the [Value data] field, change the value to [0] and click [OK].

---

Learn More

Q: Supported formats for streaming playback and transcoding on ASUSTOR NAS

2024-10-23

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#NAS #duplicate photos #FAQ

Q: What is the maximum number of expansion units supported on an ASUSTOR NAS?

2025-03-27

---

#NAS #duplicate photos #FAQ

Q: How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

2022-08-08

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#NAS #duplicate photos #FAQ

Q: Safely using M.2 SSDs as primary NAS storage

2023-03-03

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#NAS #duplicate photos #FAQ

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered through use of a computer running Linux to access data. ADM volumes cannot be migrated to different installations of ADM.

Q: Using Firefox to connect LooksGood with HTTPS

2022-05-04

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#NAS #duplicate photos #FAQ

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.

1. Open the Firefox menu and click on [Settings].

   

2. Select [Privacy & Security] [Certificates] [View Certificates...].

   

3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

   

4. In the "Location" field, enter [https://172.16.x.xx:9907] (172.16.x.xx is your NAS IP) and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

   

5. Repeat previous step and then enter [https://172.16.x.xx:9908] to add another port connection.

   

6. Please restart Firefox after applying the settings.

Q: Using Firefox to connect Surveillance Center with HTTPS in Windows

2023-02-10

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#NAS #duplicate photos #FAQ

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.

Note: The maximum security protocol supported by Surveillance Center is TLS 1.1. To use Surveillance Center, please adjust your settings to match. TLS settings are found in ADM Settings under General.

1. Open the Firefox menu and click on [Settings].

   

2. Select [Privacy & Security] [Certificates] [View Certificates...].

   

3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

   

4. In the "Location" field, enter [https://127.0.0.1:7683] and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

   

Q: Takeasy supported websites

2022-04-29

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#NAS #duplicate photos #FAQ

Takeasy supported websites

 

Name	Website
BBC	http://www.bbc.co.uk/
CBS News	http://www.cbsnews.com/
CCTV央视网	http://www.cctv.com/
CNBC	http://www.cnbc.com/
CNN	http://www.cnn.com/
CtsNews華視新聞	http://news.cts.com.tw/
DouyuTV斗鱼	https://www.douyu.com/
ESPN	http://www.espn.com/
facebook	http://facebook.com/
FOX NEWS	http://video.foxnews.com/
HBO	http://www.hbo.com/
Huajiao: 花椒直播	http://www.huajiao.com/
Instagram	http://www.instagram.com/
iqiyi: 爱奇艺	http://www.iqiyi.com/
Le: 乐视网	http://www.le.com/
Meipai: 美拍	http://www.meipai.com/
NextTV: 壹電視	http://www.nexttv.com.tw
PandaTV: 熊猫TV	http://www.panda.tv/
Vimeo	https://vimeo.com/
xiami:song: 虾米音乐	http://www.xiami.com/
Xuite: 隨意窩Xuite影音	http://vlog.xuite.net/
Yahoo: Yahoo screen and movies	https://www.yahoo.com/movies/the-great-wall-trailer-220243432.html
YouTube	http://www.youtue.com
台灣蘋果日報	http://www.appledaily.com.tw/
优酷网	http://www.youku.com/
奇艺网	http://www.iqiyi.com/
哔哩哔哩弹幕视频网	http://www.bilibili.com/
音悦台	http://www.yinyuetai.com/

** Applied to Takeasy 1.0.2.r328  or later version **

 

Takeasy use the download tool: youtube-dl, you can see more supported websites here：https://rg3.github.io/youtube-dl/supportedsites.html

 

 

Q: How Do I Connect an IP Camera to Surveillance Center with ONVIF?

2023-09-13

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#NAS #duplicate photos #FAQ

ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for IP cameras through the ONVIF protocol. That means system integrators and home users can take advantage of boosted interoperability and a more flexible installation with standard features like device search, live viewing and recording, PTZ functionality control, in-camera motion detection and digital input, or camera video settings.

To connect an IP camera through ONVIF, please make sure the device is compliant with ONVIF Profile S or Profile T.

A list of ONVIF compliant devices can be found by clicking the link below:

ONVIF-Compliant Products

• Click Add under Camera in Settings.

• Select the option to search for ONVIF compliant cameras on your local network.

• Select a camera.

• Input the camera’s administrator username and password.
• Click Test to see if the settings are working properly.
• If a snapshot or green checkmark is appears, then it should be working properly.

If the device cannot be discovered, please go back to previous step and select the option to enter the camera information manually.

Select ONVIF as the brand and Generic as the model.

Input the following information for the rest of the fields:

• IP/Host: Camera's IP or host.
• Port: Camera's HTTP port. Usually port 80.
• Username/Password: Camera's administrator username and password.
• Click Test to see if the settings are working properly.
• If a snapshot or green checkmark is appears, then it should be working properly.

Differences between ONVIF and RTSP.

• : Supported
• : Not supported

Q: How Do I Connect an IP Camera to Surveillance Center with RTSP?

2025-01-20

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#NAS #duplicate photos #FAQ

To connect an IP camera with RTSP, the correct RTSP path of a camera must be found first. This information is often found from camera vendors. If the vendor does not provide this information, information for most cameras can be found at the Camera Connection Database.

• Click Add under Camera in Settings.

• Select the option to enter the camera information manually.

For the brand, select User-Defined and for the model, select RTP over RTSP (TCP) or RTSP and RTP over HTTP.

Input the following information for the rest of the fields:

• IP/Host: Camera's IP or host.
• Port: Camera's HTTP port. Usually port 80.
• RTSP Path: The RTSP address looks like this: rtsp://ip_address/channel1. Replace the channel with the channel of the camera in use.
• RTSP Port: The RTSP port is normally port 554. If you have selected RTSP and RTP over HTTP for the model, this field will not appear.
• Username/Password: Camera's administrator username and password.
• Click Test to see if the settings are working properly.
• If a green check mark is there, then it means it’s working properly.

You can also select Multiple RTP over RTSP (TCP) if the camera support to use multiple RTSP path.

Take TP-Link Tapo C200 as an example:

• Model: Select RTP over RTSP (TCP).
• IP/Host: TP-Link Tapo C200 IP or host.
• Port: TP-Link Tapo C200 HTTP port: 554.
• RTSP Path: The RTSP address for TP-Link Tapo C200: rtsp://ip_address/stream1. Enter "/stream1" here.
• RTSP Port: The RTSP port is normally port 554.
• Username/Password: Camera's administrator username and password.
• Click Test to see if the settings are working properly.
• If a green check mark is there, then it means TP-Link Tapo C200 is working properly.

Note: Tapo Care works best with one of the NVR or microSD card recordings, not both. At this point, the NVR recording will be disabled if Tapo Care and microSD card recording both work. To restart recording on the NVR, remove the microSD card from the camera. Please refer to TP-Link FAQ for more information.

Differences between ONVIF and RTSP.

• : Supported
• : Not supported

Q: Which TLS Version Should I Use?

2023-08-14

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#NAS #duplicate photos #FAQ

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established.

TLS 1.0 will no longer be supported for security reasons.

ADM 4.0 and above supports TLS 1.1, 1.2 and 1.3.
ADM 3.5.9.RRS1 and above supports TLS 1.1 and 1.2.

After enabling HTTPS connection in Settings under General, select the appropriate minimum TLS protocol version for HTTPS connections according to your needs:

1. TLS 1.1: Allow connections using TLS 1.1, 1.2 or 1.3.
   • Compatible with most browsers such as Chrome, Firefox, Edge, Safari and all ASUSTOR apps.
   • Contains minimal security.
2. TLS 1.2: Allow connections using TLS 1.2 or 1.3, this is the system default.
   • Compatible with most browsers such as Chrome, Firefox, Edge, Safari.
   • Compatible with most ASUSTOR apps.
   • Surveillance Center not yet supported.
3. TLS 1.3: Only allow connections using TLS 1.3.
   • Compatible with modern browsers including, but not limited to Chrome, Firefox, Edge, Opera and Safari.
   • Compatible with Android 10 and above, iOS 12.5 and above.
   • Listed below are apps that cannot connect with HTTPS at this moment in time:
     • ASUSTOR EZ Sync (AES) Windows
     • Surveillance Center
   • Known issues for iOS apps currently being worked on:
     • AiFoto3 is not able to play back video files from a NAS using an HTTPS connection.
     • AiMusic is not able to play back audio files from a NAS using an HTTPS connection.
     • AiData is not able to play back video files from a NAS using an HTTPS connection.
     • AiSecure is not able to play back surveillance recordings from a NAS using an HTTPS connection.

TLS 1.3 is not enabled in Windows 10 by default. Setting the minimum TLS protocol for HTTPS connections in ADM settings 1.3 means it will only accept connections using TLS 1.3. Connections using TLS 1.2 or below will be unable to connect. Please click here to learn how to enable TLS 1.3 in Windows 10 to increase security when connecting to your NAS.

Q: Why doesn’t ASUSTOR offer Hybrid RAID?

2022-03-02

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#NAS #duplicate photos #FAQ

Q: I've been affected by ransomware. What should I do?

2022-07-25

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#NAS #duplicate photos #FAQ

If you've been affected by Deadbolt ransomware, please follow the related instructions below.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server and ASUSTOR Downloads has been higher than this version, you cannot install the latest version to decrypt the data.
Please select Manual update ADM and download the ADM image file corresponding to your NAS model in Step 2 below, and then manually update this specific ADM version in Step 3.
For further assistance, please submit a support ticket in our Support Center.

Step 1

• Please turn off your NAS, remove all hard drives and reboot.
• When the initialization page appears, reinsert the hard drives. (No hard drive detected in slot 1.)

Step 2

• Wait for a while for the hard drives to go online, and the following screen will appear. Reload the webpage to if the page is not changed.
• After firmware upgrade in the following initialization, the settings will stay as they were before Deadbolt attack, BUT encrypted files still encrypted, unencrypted files still unencrypted.

• Please click Live update and then click Next.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server has been higher than this version, you cannot install the latest version to decrypt the data.
Please download the ADM image file corresponding to your NAS model, and then manually update this specific ADM version in Step 3.

• AS10: ADM 4.0.5.RUE3
• AS11, AS33: ADM 4.0.5.RUE3
• AS40: ADM 4.0.5.RUE3
• AS31, 32, 50, 51, 52, 53, 61, 62, 63, 64, 65, 66, 70, 71: ADM 4.0.5.RUE3

• AS-20, AS-30: ADM 3.5.9.RUE3
• AS-60: ADM 3.5.9.RUE3

Step 3

If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version downloaded in the previous step: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3.

If you're on the initialization screen and not connected to the Internet or you don't need to enter the decryption key to retrieve lost data, please download ADM from ASUSTOR Downloads to your computer.

• Once done, manually update ADM by uploading the ADM image file from your computer as shown below.
• Please press Next.

Step 4

• Update.
• After the update has completed, you'll be able to return to ADM.

If you do not have a computer to update ADM with web browser, you can use the mobile app - AiMaster to update ADM:

• Log in to your NAS on AiMaster.
• Confirm the ADM version and update ADM directly if the update dialog appears automatically.

• Or click [Settings] [ADM Update] to update ADM.

• After updating ADM with AiMaster, you still need to use web browser for the following ways to restore the data if you want.

If you want to restore data and you have more than one volume installed on your NAS, use MyArchive drives, or have previously made Btrfs snapshots, please refer to the following instructions below.
Restore all backups that you may have. Alternatively, if you have Btrfs snapshots, use Snapshot Center to restore previous versions of files and erase changes done by ransomware.

If regular backups were not kept and you want to enter the decryption key to retrieve lost data:

• Please download and install Ransomware Status by sideloading it into App Central.

• Confirm details and press Install.

• Wait for installation to complete.

• Reload the webpage to enter the ransomware screen again. You'll be able to enter the decryption key.

Notice: ASUSTOR is not able to provide decryption keys and does not recommend the financing of criminal activity.

• If you want to return to ADM, you can do this in one of three ways. You can add backup.cgi after/portal/ in the address bar of your browser, you can hold the power button for three seconds to shut your NAS down and turn it on again or you may use ASUSTOR Control Center or AiMaster to restart your NAS.

• Afterwards, it is imperative to uninstall Ransomware Status from App Central.

It is possible app data could be encrypted by Deadbolt. After restoring your NAS and offloading recovered data, it is recommended to delete and recreate Volume 1 or re-initialize your NAS to ensure ADM and reinstalled apps work properly.

Q: Update ADM Now to Protect Against Deadbolt

2022-03-07

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#NAS #duplicate photos #FAQ

An emergency update to ADM is provided in response to Deadbolt ransomware affecting ASUSTOR devices. ASUSTOR urges all users to install the latest version of ADM as soon as possible to protect themselves and minimize the risk of a Deadbolt infection. ASUSTOR also recommends taking measures to guard against the potential harms of Deadbolt in accordance with the previously announced protective measures.

Please review the measures below to help increase the security of your data on your ASUSTOR NAS.

• Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
• Make regular backups and ensure backups are up to date.
• Turn off Terminal/SSH and SFTP services as well as other services you do not use.

ASUSTOR's myasustor.com DDNS service has been enabled once again. Please update ADM to the latest version, ensure backups are up to date and change all ports being used for increased protection.

In response to increasing numbers of ransomware attacks, ASUSTOR has committed to an internal review of company policies to regain customer trust. This includes, but is not limited to increased monitoring of potential security risks and strengthening software and network defenses. ASUSTOR takes security very seriously and apologizes for any inconvenience caused.

I've been affected by ransomware. What should I do?

Q: Protecting Yourself from Deadbolt

2022-02-27

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#NAS #duplicate photos #FAQ

 

In response to Deadbolt ransomware attacks affecting ASUSTOR devices, myasustor.com DDNS service will be disabled as the issue is investigated.

For your protection, we recommend the following measures:

• Change default ports, including the default NAS web access ports of 8000 and 8001 as well as remote web access ports of 80 and 443.
• Disable EZ Connect.
• Make an immediate backup.
• Turn off Terminal/SSH and SFTP services.
  
  

For more detailed security measures, please refer to the following link below:

https://www.asustor.com/en-gb/online/College_topic?topic=353

If you find that your NAS has been affected by Deadbolt ransomware, please follow the steps listed below.

1. Unplug the Ethernet network cable
2. Safely shut down your NAS by pressing and holding the power button for three seconds.

Q: How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

2021-12-28

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#NAS #duplicate photos #FAQ

For more information, please refer to https://www.asus.com/support/FAQ/1047127

Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network.

And also, Pi-hole® can operate in many systems, this article will show you how to easily install on NAS and configure DNS on router.

 

ASUSTOR AS66 series’ App Central supports Pi-hole®, so we take AS6602T as an example to build the system. Please refer to Pi-hole - ASUSTOR NAS to find the supported NAS.

 

Step 1. Select the NAS and its application center that supports Pi-hole®

Step 2. Find the NAS'IP address

           You can use the NAS tool or router’s network map to find the IP address.

           *NAS tool (As you can see the NAS IP address in this picture is 192.168.50.146.)

            Go to NAS App: Select [Settings] -> [Network] -> [Network Interface] and then select either the [LAN 1], [LAN 2] or [LAN n] depending on your connection.

          

           *Router's network map

             Log in to ASUS Router Setting page.

          

              Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 3. Install Pi-hole in ASUSTOR App Central

3-1 Log in to ADM using an administrator account.

3-2 Click [App Central].

3-3 Search "Pi-hole".

3-4 Click [Install] button to install Pi-hole App.

             

             

 

Step 4. Check the result after installed

            Go to NAS App Central -> [Installed] and click the Pi-hole® icon. The default password is in Notes. Remember it.

             

Step 5. Assign router's DNS server IP to NAS IP address

            The NAS IP address in this example is 192.168.50.146 and put this IP address in [WAN] -> [Internet Connection] -> [DNS Server1].

            

            Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 6. Log in to Pi-hole®

            Click the Pi-hole® icon on NAS desktop interface and key in the password you got in Step 4.

            

            

 

Enjoy it.

         There are many information on the Pi-hole® interface. For more information, please refer to https://pi-hole.net/

             

Q: What is the ECCN and HS code for ASUSTOR products?

2021-10-28

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#NAS #duplicate photos #FAQ

Product	ECCN	HS Code
ASUSTOR NAS	5A992.C	84717090000
ASUSTOR Switch	5A991	85366910003
ASUSTOR Network Interface Card	EAR99	84719090006

Another frequently asked number is CCATS (Commodity Classification Automated Tracking System). However, CCATS is for encrypted software products. ASUSTOR products do not need it.

Q: What is the ECCN and HS code for ASUSTOR products?

2024-02-22

---

#NAS #duplicate photos #FAQ

Q: What are the limitations of Wake on WAN (WOW)?

2024-10-07

---

#NAS #duplicate photos #FAQ

Which ASUSTOR NAS models support WOL (Wake on LAN) and WOW (Wake on WAN)?

Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions.

Listed below are apps that support the updated Wake on WAN functionality.

• iOS Apps:
  • AiMaster: 3.0.6.300280
  • AiFoto3: 3.0.16.300160
  • AiMusic: 2.1.13.241900
  • AiData: 1.8.10.24189000
• Android Apps:
  • AiMaster: 2.3.9.06010
  • AiFoto3: 3.0.13.06200
  • AiMusic: 2.2.2.05300
  • AiData: 2.5.11.06020
  • AiSecure: 2.0.3.06080
  • AiDownload: 2.5.3.06080
• Windows Utilities:
  • ASUSTOR EZ Connect (AEC): 1.2.2.5232

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings.

Always ensure ADM is up to date to gather the latest fixes.

For further assistance, please submit a support ticket in our Support Center.

Q: Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

2024-01-04

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#NAS #duplicate photos #FAQ

The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products.

To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin using an exFAT external drive or MyArchive drive easily.

Q: How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

2023-11-07

---

#NAS #duplicate photos #FAQ

*The following information pertains to older NAS models, such as the AS20/AS30/AS60 series models running ADM 3.5.9 version. For newer NAS models equipped with ADM 4.0 or a later version, there is no requirement to forward port 80 in order to generate a Let's Encrypt certificate.

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.

Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like below picture.

ASUS Router settings:

You can change the local port to any non-80 port.

Sometimes, some router doesn't support 80 port even you setting up 80 port for port forwarding in router.
Please help to check the WAN IP + 80 port is working.

*If you are not able to see the Congratulations page by accessing http://NAS WAN IP from outside of the network, it means Let's Encrypt can't connect to NAS's Web Server to issue certificate neither.

Here is the procedure to troubleshooting this issue:

1. Check if you can see the Congratulations page by accessing http://NAS local IP from the same local network as NAS unit.

 

2. Change uplink router device to EZ Router compatible model and use ADM-Settings-Manual Connect-EZ Router to configure port forward:

https://www.asustor.com/en-gb/service/router?id=router

3. Contact ISP support to check if port80 was blocked from ISP side.

If above steps not resolving the problem, please contact our support center for further help:

https://support.asustor.com/

Q: How to quick test 2.5GbE NAS performance?

2020-07-31

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#NAS #duplicate photos #FAQ

If you want to test 2.5GbE NAS performance, you can just plug in our 2.5GbE dongle like AS-U2.5G2 or AS-U2.5G to your PC and connect to the NAS LAN 2 directly without configuration.

Then, for pure file SAMBA testing, you can build a network drive or just type in your NAS LAN 2 internal IP on your PC file explorer. It might asking your NAS account and password and you just type them.

You can drag and drop file to test the speed.

Q: Solution for Onlyoffice not working with Nextcloud version over 19

2020-07-09

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#NAS #duplicate photos #FAQ

Please open File Explorer and go to Docker folder > Nextcloud>config to find the config.php file.

Then, download it.

Edit the config.php by using Notepad.

Add below to the file and save the file.

'allow_local_remote_servers' => true,

Upload the revised file back to the config folder and it should be working fine again.

Q: Important notes for PhotoGallery3 and AiFoto3

2020-07-01

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#NAS #duplicate photos #FAQ

1. Please remove the older version Photo Gallery 3 first before you install version 3.0.0.r182 or above if you join the closed beta Photo Gallery program before.

2. Photo Gallery 3 supports all ASUSTOR NAS devices running ADM version 3.4.6 and onwards.

3. After just installed Photo Gallery 3, Photo Gallery 3 or AiFoto3 cannot display any photos or albums because of thumbnail and index making, and all thumbnails will be re-generated again. It might take one day for thumbnails making for entry-level NAS.

4. Photo Gallery 3 must be used in conjunction with AiFoto 3.

5. At present, the instant upload backup of mobile phone photos will generate SmartUpload folders on the NAS. Each folder has a maximum of 999, so if you have many photos to upload at the same time; for example, 4000 photos on the mobile phone, it will cut into five folders.

Home/MyPhoto/SmartUpload

6.Caution: The photo privilege is different from the PhotoGallery2 and the PhotoGallery2 privilege will not transfer to PhotoGallery3. If you import photos from PhotoGallery2 folder,  other people might see the photos without your privilege. The current only way to prevent other people from seeing your photos without privilege is that setting up folder privilege from file explorer.

Q: How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

2020-06-18

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#NAS #duplicate photos #FAQ

Wake up your NAS from AiMaster in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Wake up your NAS from AiFoto3 Android in new mobile login.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Wake up your NAS from AiFoto3 iOS in new mobile login.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Q: ASUSTOR Live important note and how to use

2022-03-09

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#NAS #duplicate photos #FAQ

ASUSTOR Live important note

1.Only available in x86-64 platform models
2.Recommend using model level above AS5202T and with 4GB RAM.
3.Only can be used for an outside network with WAN IP (Not supported in EZ connect )
4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure your device support custom RTMP.
GoPro supported in GoPro hero 7 and above models. Drones supported in DJI mavic pro with their software DJI GO 4.

DJI Go 4

Select Custom RTMP

Imput NAS RTMP address

5. Add custom rtmp server might have problem in platform Afreeca TV and Show room

6. If you use non-default admin account, you have to go to Videos shared folder to set up access right to read and write and applied to the subfolders.

College 131 -How to use ASUSTOR Live

https://www.asustor.com/en/online/College_topic?topic=131

7. If you have any issues, you can disable and enable Docker app and ASUSTOR Live app.

Q: How can I watch Live TV and setup DVR from HDHomeRun ?

2019-10-08

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#NAS #duplicate photos #FAQ

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information.

Besides using HDHomeRun software in other platforms to record TV programs in ASUSTOR NAS, users can also install Plex Media Server from App Central to watch Live TV.

Plex Media Server allows Plex Pass users to watch Live TV with HDHomeRun in same LAN and setup DVR for recordings , and the recordings are directly saved in ASUSTOR NAS.

Please refer to https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/ for supporting information of Plex.

There is another 3rd party app which supports DVR function only. This App can only support DVR related function, it cannot watch Live TV from HDHomeRun. Please refer to https://forum.silicondust.com/forum/viewtopic.php?f=126&t=70948 for detail.

Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

2021-03-11

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#NAS #duplicate photos #FAQ

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why does my hard drive report less capacity than indicated on the drive's label?

2023-12-07

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#NAS #duplicate photos #FAQ

There is detail instructions from hard drive manufacturers such as Seagate, please refer to the following:

• Seagate KB Articles

Q: Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

2023-07-12

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#NAS #duplicate photos #FAQ

ASUSTOR NAS Model				AS50	AS51	AS31/32	AS61		AS62	AS70	AS52	AS53/AS54	AS63	AS64	AS66	AS67/FS67
Memory				1GB	2GB	2GB	2GB	4GB	4GB	2GB	2GB	4GB	2GB	4GB	4GB	4GB
Resolution	Codec	Color	Bitrate
1080P	H.264	8 bit	10 mbps and lower
		10 bit	10 mbps and lower
	H.265	8 bit	10 mbps and lower
4K	H.264	8 bit	10 mbps and lower
			60 mbps
			100 mbps
	H.265	8 bit	10 mbps and lower
			20 mbps
			50 mbps
	H.265	10 bit	60 mbps and lower

Note: The tested result is based on open source software Kodi.

Click here to read more about Kodi and its supported formats.

Q: How to configure UPS to avoid data corruption when there is an unexpected power cut?

2019-08-15

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#NAS #duplicate photos #FAQ

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference 

There are two different scenarios you can choose to configure the option:

1. Have the NAS umount the storage and terminate the services. Then power on after the power is restored.

In ADM-External Device-UPS-Preference-Method select Safe Mode.
In ADM-Settings-Hardware-Power, disable the EuP and enable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

2. NAS is co-working with other devices and needs specific boot sequence, power off the NAS when there is an unexpected power cut, will manually power on NAS when power restored.

In ADM-External Device-UPS-Preference-Method select Shut down.
In ADM-Settings-Hardware-Power, disable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"  

Q: How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

2020-06-18

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#NAS #duplicate photos #FAQ

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no longer accessible, contact our Customer Care Center to have the Cloud ID released from the old NAS. Please provide the serial number of the NAS and the email address used for your ASUSTOR ID account.

Steps:

ADM > Settings > EZ-Connect > Rename

Q: Why can’t I log in to my NAS using ASUSTOR smartphone apps?

2021-03-03

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#NAS #duplicate photos #FAQ

Reasons for login failure:

1. The NAS is not powered on, initialized, or awake.
If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS.
To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information.
To use AiMaster to initialize an ASUSTOR NAS, please click here to learn more.

2. The network connection is unstable or has been disconnected.
Ensure that all network equipment and cabling is connected and in working order.

3. Wrong username and/or password.

4. ADM doesn’t have the corresponding app installed.
The following smartphone apps listed below must have their corresponding app installed on ADM.
AiDownload – Download Center
AiFoto – Photo Gallery
AiMusic – SoundsGood
AiVideos – LooksGood
AiSecure – Surveillance Center

5. EZ-Connect and/or DDNS settings are not enabled.
Please verify that EZ Connect is enabled by clicking EZ-Connect in Settings.
To enable DDNS services, click Manual Connect in Settings.

6. EZ-Router is not enabled and/or the correct network ports are not open.
Click EZ-Router setup under EZ Router in Settings and enable port forwarding. Verify that the appropriate ports are accessible.

7. Attempted login with HTTPS without HTTPS being enabled.
Enable HTTPS by clicking General in Settings.

8. Using the wrong port to connect.
Please check your HTTP and HTTPS port settings. 8000 is the default HTTP port and 8001 is the default HTTPS port.

9. Your IP is blacklisted.
ASUSTOR NAS devices automatically blacklist devices if too many login attempts are made within three minutes. Remove the IP from the automatic blacklist by clicking Network Defender in ADM Defender under Settings

If you are still not able to login into NAS from mobile apps after proceed above troubleshooting, please submit a support ticket in our support center to have further help:

https://support.asustor.com/

Q: Which system settings can be backed up on a NAS?

2023-07-27

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#NAS #duplicate photos #FAQ

Which system settings can be backed up on a NAS?

1. Lists and access rights for local users and groups.

2. Lists and access rights for shared folders.

3. Most system settings.

4. Entries in the firewall automatic blacklist.

Exceptions:

1. Cloud ID and ASUSTOR ID settings will not be backed up for security reasons.

2. Settings that are not applicable to different NAS models. Double check all settings when migrating.

3. Settings for non-existent shared folders on a destination NAS.

Q: How DataSync works?

2024-02-22

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#NAS #duplicate photos #FAQ

How DataSync works

Note:

DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

Q: What should I do if ADM initialization fails?

2023-09-01

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#NAS #duplicate photos #FAQ

If the NAS initialization process fails, please follow the steps below to troubleshoot the error.

 

• Clear the browser cache on your computer and initialize again.
• Press and hold the NAS power button to force shutdown, boot up and initialize again.

*If you have upgraded memory, please remove the upgraded memory and install the default memory before booting.

• Press and hold the NAS power button to force shutdown, replace the hard drive with a different one and initialize it again.To avoid compatibility problems, please use a compatible hard disk model for initialization.

• If the hard disk you are using has been previously used in other devices, there may be remnants of the file system used in the previous device, resulting in an initialization failure, which can be eliminated in the following ways.

 

If you still can't initialize successfully after the above steps, please contact us for further technical support.

https://support.asustor.com/

Q: How do I update ADM? How do I know which version I have?

2021-06-01

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#NAS #duplicate photos #FAQ

Finding ADM version: ADM’s version number is found in two locations;

1. By clicking System Information

Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.

2. [ADM] -> [Settings] -> [ADM Update]

How to update ADM to latest version: ADM has a built-in online update mechanism. Once a new version is released, a notification will show up when you open the ADM. You can update it right away, or go to [Settings] -> [ADM] Update to update it later. You can also create scheduled updates.

If you do not wish to see the notification, you can uncheck this function in [Settings] -> [ADM Update].

To help you understand the ADM update mechanism, please click the "?" icon in the upper right corner.

If you are having problem to upgrade ADM, here is the link to troubleshoot the issue:

Q: What can I do if ADM update not work?

Q: Where is the ADM Health Record?

2023-11-01

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#NAS #duplicate photos #FAQ

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.

You can find the item in ADM-Dr.ASUSTOR-Support Tools

If you are using ADM version older than ADM4.1, this option could be found in ADM-System Information-Dr.ASUSTOR.

Click Export Health Record in Dr. ASUSTOR, it will generate the NAS Health Recrod and pop up the download windows to select the download path to computer.

*The password to unzip the NAS Health Record file is the last 6 digits of the NAS serial number which is also the file name of the NAS Health Record file.

Q: How do I register an ASUSTOR product and obtain an ASUSTOR ID?

2024-02-22

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#NAS #duplicate photos #FAQ

Once you follow the the Getting Started guide to finish the initialization process, you will be able to log in to ADM. Click Settings.

Go Registration page and click Create new account.

If you are encountering other issue during registering, please contact with our technical support:
https://support.asustor.com/

Q: How do I set up an auction or ecommerce website?

2018-12-19

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#NAS #duplicate photos #FAQ

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug in the shopping cart system can also be installed.

All of these apps are free. ASUSTOR provides a free DNS system to create your domain name. For example, "http://ASUSTORID.myasustor.com/Prestashop/" would be your shopping site.

The above services don’t have set fees or network space rental fees, and all information will only be stored in your NAS, maintaining a considerable degree of privacy.

Q: How can I change the amount of failed login attempts?

2024-01-02

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#NAS #duplicate photos #FAQ

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.

Click Settings.

Click ADM Defender, then Network Defender.

The default is three times. Pressing the reset button will unban all IP addresses currently blocked.

If you are having issue or problem to configure the Network Defender, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: How do I reset the password on my NAS?

2024-06-25

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#NAS #duplicate photos #FAQ

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin), once its reset, there will be a beep sound come from the unit's beeper.

Results will be as below.

• System admin account password will return to “admin”, the account name and its password are both admin
• HTTP and HTTPS ports used to connect to ADM will return to 8000 and 8001 respectively.
• Network settings will return to default settings and ASUSTOR Control Center will be able to find your NAS one the network.
• ADM Defender will revert to accept all connections.

Data will not be affected and the NAS can continue to be used normally.

ASUSTOR College FAQs - Resetting Settings on your ASUSTOR NAS with the Reset Button - YouTube

If there is no beep sound or the password didn't reset, please submit a support ticket in our support center for further help:
https://support.asustor.com/

---

Learn More

Q: Why some of the services still not work even EZ Router/Port forward enabled?

2021-11-05

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#NAS #duplicate photos #FAQ

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).
In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin) still not able to be used from outside of the network.
The issue could be solved by changing the service port in ADM-Service like WebServer from 80 to 8080 and 443 to 4430, FTP from 21 to 2100, then you should be able to access these services from out side of the network.
*Currently we find ASUS compatible router model do have this issue, please try mentioned method to change NAS's service port to clarify if its caused by router.

If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: What can I do if ADM update not work?

2022-05-05

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#NAS #duplicate photos #FAQ

If you are having problem to upgrade ADM, here is the steps to troubleshooting.
1. Reboot NAS and try again.

2. use AiMaster app in mobile device to proceed ADM upgrade.
3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data and try again.
4. Download the ADM image from our website and proceed manual upgrade to upload the image.
https://www.asustor.com/en-gb/service/downloads
5. Power off the NAS, unplug all hard drives, power on the empty NAS(no hdd installed), find a spare hard drive to install and proceed ADM upgrade/system intialization to see if same problem occurred with another hard drive.

If you are blocked by ADM upgrade process from ADM2.7 to newer version(as in attached screen shot).

Please check if you are using Google Chrome browser to proceed ADM upgrade.

If yes, please try to use another browser(for example Fire Fox) to see if its still having same issue.

Also, you can use AiMaster app in mobile device to proceed ADM upgrade.

If the above steps are not working, please go to our support center to submit a support ticket.

https://support.asustor.com/

Q: How to access NAS's WebDAV service via the Internet?

2023-03-10

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#NAS #duplicate photos #FAQ

Remote HTTPS connecting via WebDAV

To enable WebDAV remote HTTPS connection, please make sure the following settings are completed.

• Enable HTTPS connections on ADM.
• Please refer to NAS 324: Using HTTPS to Secure NAS Communication to set a valid SSL certificate.
• Select [Services]  [WebDAV], and then select [Enable secured WebDAV service (SSL)] and [Also enable EZ-Connect port forwarding].

• When connecting to NAS WebDAV, please change the connection URL to [https://ddns_of_NAS:WebDAV_https_port]. (Default WebDAV HTTPS Port is 9802)

Q: Why can't I connect to my NAS over the Internet via DDNS?

2023-02-08

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#NAS #duplicate photos #FAQ

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.

1. Log in to ADM and then select [Settings] > [Manual Connect] > [DDNS]. Make sure that the DDNS settings are 

configured properly.

2. Make sure that port forwarding has been configured for the corresponding service ports. Port forwarding can be 

configured by enabling EZ-Router ([Settings] > [Manual Connect] > [EZ-Router]) or by manually configuring your router.

*If you wish to use EZ-Router, please make sure that your router’s UPnP function has been enabled. If you wish to manually configure port forwarding on your router, please refer to your router’s user manual for further instructions.

Q: How do I initialize my ASUSTOR NAS?

2023-09-06

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#NAS #duplicate photos #FAQ

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: http://www.asustor.com/knowledge/detail/?group_id=803&lan=en

Initialization Using the LCD Display
This installation method is only suitable for use on models with LCD Displays (AS6, AS62, AS7, AS51 Series).
1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. The LCD display will ask you whether or not you want initialize the NAS once it has detected that the NAS has not yet started to initialize.

3. Please use the "↵” button found on the right side of the LCD display to confirm that you want to initialize the NAS. The system will now start the initialization process.

4. Initialization is complete when the NAS’s IP address is shown on the LCD display.  Note:
I. The password for the “admin” account will be set to “admin”.
II. The NAS will initialize your hard disks using the following default RAID levels:
2 hard disks = RAID 1
3 or more hard disks = RAID 5

Initialization Using your Computer

1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. Make sure your NAS and computer are both connected to your local network.
3. Install the ASUSTOR Control Center utility on your computer, either from the installation CD provided with your NAS or from the official ASUSTOR website (http://www.asustor.com/service/downloads).
4. Launch ASUSTOR Control Center. It will automatically begin to scan your network for ASUSTOR NAS devices.




5. Select your NAS from the list. Your Web browser will now open to the ASUSTOR NAS setup wizard. You will be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.

6. Enter a name for your NAS, configure a password and then select your storage requirements. Please note that all data on your hard disks will be erased and cannot be recovered. Select the [I confirm that I have read and understood the above] checkbox and then click on the arrow to the right to being initialization.

7. Your NAS will now begin to initialize.

8. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as this will give you an ASUSTOR ID. An ASUSTOR ID is required for downloading NAS Apps from App Central and you can also use it to log in to the technical support center should you encounter any problems.

9. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!

What should I do if ADM initialization fails? - ASUSTOR Inc.

Q: Which type of Kensington lock can be used with an ASUSTOR NAS?

2019-05-09

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#NAS #duplicate photos #FAQ

ASUSTOR NAS devices are compatible with Microsaver Kensington locks. Microsaver 2.0 is not compatible with ASUSTOR NAS devices. Please purchase the correct one.

Q: How to use Seagate IronWolf Health Management？

2021-09-30

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#NAS #duplicate photos #FAQ

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately carry out a scan.

https://www.seagate.com/internal-hard-drives/hdd/ironwolf/

After using IronWolf Health Management to scan your hard disks, the results will be shown either as “healthy” or a numerical output code. Please see the chart below to see the suggestions represented by the codes.

After a scan is complete, all scan result codes will be recorded in the ADM event log. In the future, just open the event log to take a look at any previous IHM scan results.

*You can go ADM-App Central-Installed to remove the IronWolf Health Management app if you don't want to use the feature.

*If you are getting code 81, it means the hdd is too new to have enough data point to display.

Q: Which hard drives support Seagate IronWolf Health Management?

2025-01-20

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#NAS #duplicate photos #FAQ

According to information provided by Seagate, Seagate IronWolf and IronWolf Pro drives of all capacities are IHM-enabled. Please refer to the IronWolf Health to know more about IHM features.

Note: The hard drive models supported by different ASUSTOR NAS devices may vary. Please refer to the compatibility list on the ASUSTOR website.

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?

2017-11-28

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#NAS #duplicate photos #FAQ

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to make use of the Seagate IHM function.

Q: What is Seagate IronWolf Health Management？

2023-02-08

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#NAS #duplicate photos #FAQ

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website：
https://www.seagate.com/products/nas-drives/ironwolf-hard-drive/

 

Other related FAQs:

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?
Q: Which hard disks support Seagate IronWolf Health Management？
Q: How to use Seagate IronWolf Health Management？

Q: What router models are compatible with ASUSTOR EZ-Router?

2016-10-28

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#NAS #duplicate photos #FAQ

For a complete list of compatible routers, please refer to the link below:

http://www.asustor.com/service/router?id=router

Q: What network ports are used by ASUSTOR NAS services?

2022-08-01

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#NAS #duplicate photos #FAQ

Please refer to the table below for a list of network ports used by ASUSTOR NAS services.

Utilities	Port	Protocol
ASUSTOR Control Center	8888, 8889	UDP

System Services	Port	Protocol
ADM Web service	8000, 8001	TCP
AFP	548	TCP
Common Unix Printing System	631	TCP
FTP service (Server)	21	TCP
FTP service (Client)	55536 ~ 56559	TCP
iSCSI service	3260	TCP
MariaDB	3306	TCP
NFS	2049	TCP/UDP
Rsync service	873	TCP
Samba	137, 138, 139, 445	TCP
SSH service	22	TCP
WebDAV	9800, 9802	TCP
Web Server/Web Center	80, 443	TCP

NAS Apps	Port	Protocol
ASUSTOR Portal	8807	TCP/UDP
Download Center	51417	TCP/UDP
Emby Server	8096, 8920	TCP/UDP
OwnTone	3689	TCP
KODI	88, 36667	TCP/UDP
LooksGood	9900 ~ 9908	TCP
Mail Server	25, 110, 143, 465, 993, 995	TCP
MiniDLNA	8200	TCP/UDP
MinimServer	9790	TCP/UDP
MongoDB	27017	TCP/UDP
Mono	7788	TCP
Plex Media Server	32400	TCP/UDP
PostgreSQL	5432	TCP/UDP
Remote Center	8809	TCP/UDP
Shell In A Box	4200	TCP
Surveillance Center	554, 1884, 8884, 12000, 14000, 60000	TCP
UPnP Media Server V2	5001	TCP/UDP
VirtualBox	3389	TCP/UDP
VPN Server	1194, 1195, 1723, 1812, 1813	TCP/UDP

Q: What kind of external storage devices are supported by ASUSTOR NAS?

2016-10-28

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#NAS #duplicate photos #FAQ

For a complete list of compatible external storage devices, please refer to the link below:

http://www.asustor.com/service/storage?id=storage&lan=en

Q: What do the LEDs on my NAS mean?

2024-11-07

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#NAS #duplicate photos #FAQ

This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting.

A)     AS10, AS11, AS31, AS32

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Green - Indicates that the NAS is powered on.

System LED – Green – Flashes when booting – Dim with intermittent flashing to indicate malfunction – Steady upon completion of boot process.

Network LED – Green – Indicates when a network connection has been established.

(B)AS33, AS40, AS52, AS53

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue – Indicates that the NAS is powered on.

System LED – Green or red - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process.

Network LED – Purple and blue – Indicates when a network connection has been established. Blue means Gigabit, purple means 10-Gigabit.

(C) AS2, AS2TE, AS3, AS50, AS51, AS6, AS61, AS62, AS63, AS64, AS65, AS66, AS67, AS70, AS71, FS67

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue - Indicates that the NAS is powered on.

System LED – Green, red or orange - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process – Orange to indicate sleep.

Network LED – Blue – Indicates when a network connection has been established.

(D) FS67

The LED indicators can be found on the left panel above the machine. The statuses indicated from left to right are:

Power LED: It should be a solid blue light after powering on.

System LED indicator: It should be a steady green light after booting is complete.

Network connection LED indicator: It should be a solid blue or purple light after the boot is complete.

As shown below

*If the NAS's memory has been upgraded, please restore the memory to default installation to verify if it's the upgrade memory module causing the issue.

*If the system LED(green) is blinking for more then 10 minutes after power on the NAS without any hard drive installed, please contact technical support for further help:

https://support.asustor.com/

Why is there a red light on my NAS unit? - ASUSTOR Inc.

Q: How do I set up 2-step verification on my ASUSTOR NAS?

2023-11-07

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#NAS #duplicate photos #FAQ

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification code when logging into ADM. Verification codes are obtained from authenticator apps installed on your mobile device. The supported authenticator apps include Google Authenticator for Android, iPhone, and BlackBerry and Authenticator on Windows Phone.

The steps outlined below will show you how to configure and use 2-step verification on your ASUSTOR NAS.

Enabling 2-step verification

STEP 1

• Log into ADM with your own account.
• Click on the account icon on the top taskbar of ADM desktop.
• Click on [Personal].

STEP 2

• Select the [Enable 2-step verification] to launch the 2-step verification setup wizard.

• Click [Next].

STEP 3

• Download and install an authenticator app on your mobile device, such as Google Authenticator (for Android/iPhone/BlackBerry) or Authenticator (for Windows Phone).

STEP 4

• Open the authenticator app and scan the provided QR code.
• Once the key is generated in the authenticator app, click [Next].

 Note: The mobile app and NAS must both be synchronized with NTP.

• Alternatively, you can click the link to manually enter a secret key. Click [OK] to close the window.
• Once the key is generated in the authenticator app, click [Next].

STEP 5

• The authenticator app should be generating a 6-digit verification code now.
• Enter this code into the text field in the wizard in order to confirm that the configurations are correct.
• Click [Next].

 Note: If an error occurs, please make sure that the system time on your mobile device and ADM are synchronized. Also, verification codes are updated periodically, so make sure that the code you entered has not expired.

STEP 6

• Click [Finish] to complete the setup.

STEP 7

• Once the setup wizard is finished, click [OK] to save the settings.

Sign in to your ADM with 2-step verification

STEP 1

• On the ADM Sign in screen, type in your username/password and click [Sign in].

STEP 2

• Open the authenticator app on your mobile device and then enter the 6-digit verification code provided. You should be able to successfully sign into your ADM.

• Enter the 6-digit verification code provided by the authenticator app to sign in from mobile apps.

Disabling 2-step verification

STEP 1

• Log into ADM with your own account.
• Click on account icon on the taskbar in the top of ADM desktop.
• Click on [Personal].

STEP 2

• Deselect the [Enable 2-step verification] to disable 2-step verification.
• Click [OK].

Q: How do I set up user privileges in Surveillance Center?

2017-11-24

---

#NAS #duplicate photos #FAQ

The steps outlined below will show you how to configure user privileges in Surveillance Center.

Configuring User Privileges

1. Log in to ADM using the “admin” account and open Surveillance Center.

2. Select [Settings] -> [Privilege] to enter the privilege settings page.

3. System administrators possess the right to log into Surveillance Center. If you wish to grant

other users the access rights to access Surveillance Center, please go to [Access Control]-

> [App Privileges] to configure this.

4. Surveillance Center access rights are categorized into the “Manager” and “Viewer” roles. Users

who possess “Manager” privileges are able to access and use all functions while “Viewers” are only

able to use the Live View and Playback functions. Additionally, you can also create customized

roles to assign to users.

5. Other than the “admin” account, all other users will be set to “Viewer” by default.

Creating New Roles

Surveillance Center provides role based access control, allowing administrators to create roles for users according to their responsibilities, administrative tasks that they are able to execute, and the camera feed playback and administrative functions available to them. These roles can then be assigned to users based on their responsibilities and administrative tasks that they are able to execute, significantly increasing management convenience and flexibility.

You can configure roles with customized privileges for the live view, camera control, audio and playback of each camera using the settings below

1. Click “Edit Role” to enter the Role List page.

2. Click “+” to add a new role to the role list.

Q: How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

2024-02-22

---

#NAS #duplicate photos #FAQ

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows:

NAS1: 172.168.12.134

ASUSTOR NAS: 172.16.12.18

The instructions below will illustrate how to map a shared folder from NAS1 to an ASUSTOR NAS via the NFS protocol.

1. NFS services should be enabled on NAS1 and on your ASUSTOR NAS.

 

2. Create a shared folder on your ASUSTOR NAS and give it a name. In this example we used “NAS1”.

 

3. You can edit the access rights of this new shared folder by right clicking on it and selecting [Access rights].

 

 

4. Check that the new shared folder “NAS1” has been properly created by opening File Explorer.

 

5. Note the folder on NAS1 that you want to map. In this example, we will be mapping the “Media” folder from NAS1.

 

6. Enable SSH on both NAS devices and install Putty. For more information please see the link below:

http://support.asustor.com/index.php?/Knowledgebase/Article/View/190/22/how-to-ssh-into-my-asustor-nas

7. Open Putty and use the command below on the ASUSTOR NAS. It will then mount the Media folder from NAS1 to the ASUSTOR NAS via the NFS protocol.

#mount –t nfs 172.16.12.134:/volume1/Media/volume1/NAS1

8. Check NAS1 folder on the ASUSTOR NAS. The Media folder from NAS1 should now be mapped to this folder.

 

Q: How do I install the Teamspeak server and client ?

2021-04-27

---

#NAS #duplicate photos #FAQ

Please follow the steps below to install the Teamspeak server and client.

1. First, please search for and install Teamspeak server from App Central on your NAS.

2. After Teamspeak server has been installed, the teamspeak directory will be installed into the Public shared folder in order to allow access to configuration and logs. Please check your Public shared folder and download the log files from the logs folder.

3. Open the log file and find your Privilege Key. Token=”xxxxxxx” will be your Privilege Key as shown in the graphic below.

4. Download and install the Teamspeak 3 client from the official website: https://www.teamspeak.com/downloads

5. Open the client and log in to your Teamspeak 3 server using your Privilege Key (from step 3).

If you are encountering other issue during the installation, please contact with our technical support:

https://support.asustor.com/

Q: How do I host a website on my NAS?

2023-03-02

---

#NAS #duplicate photos #FAQ

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and more, allowing you to easily set up all different types of websites in just minutes.

 

To host your website on your NAS, please follow the instructions below:

1 Enabling the Web server

STEP 1

• In ADM click on [Web Center]  [Web Server].
• Select a web server package and PHP package.
• Select [Enable Web server port] and [Enable secured Web server port].
• Select [Also enable EZ-Connect port forwarding] and click on [Apply].

• In order to check that the setting has been successfully applied, enter the ASUSTOR NAS's IP address into a Web browser and connect to it. You should be able to see the "Congratulations!" page as shown in the graphic below.

• This page is located in the ASUSTOR NAS's [Web] shared folder. In order to host a website on the ASUSTOR NAS, you must upload it to the "Web" shared folder of the NAS.

2 Enabling DDNS service

If you have subscribed for DDNS service, you can also create a unique hostname to use with your NAS. In the following example we will walk you through the process of enabling DDNS service on the NAS.

STEP 1

• In ADM click on [Settings]  [Manual Connect]  [DDNS].
• Select [Enable DDNS service].
• Select your DDNS provider from the drop-down list. You can choose to use the myasustor.com DDNS service if EZ-Connect service is enabled.
• If you haven't signed up for DDNS service you can select a provider and then click on the [Sign up now] to register.
• Fill out the rest of the required fields and then click on [Apply] once you are done. DDNS service should now be successfully enabled on the NAS.

After enabling the DDNS service, you are now ready to connect to your NAS using the internet.

• Enter https://YOUR_DDNS:ADM HTTPS port/ into your Web browser to connect to your NAS.

• Install ASUSTOR AiMaster or other Apps on Android or iOS devices to log in.

3 Adding a new virtual host (website)

You can use this feature to simultaneously host several websites on your NAS.

STEP 1

• In ADM click on [Web Center].
• Click on the Virtual Host and then click on the [Add].

STEP 2

• The Virtual Host window will now appear. Fill out the required fields and then click [OK] once you are done. Your website should now be successfully hosted on the NAS.
  • Host name: Setting the DDNS name of the ADM here. (For example: CloudID.myasustor.com)
  • Protocol: Selecting HTTPS or HTTP here. Please select HTTPS if using DDNS host with valid certificates.
  • Certificate: Select the valid certificate for the host name when using the HTTPS protocol. (Introduced in ADM 4.2)
  • Port number: Default is 80 or 443, you can set another port that is not already in use.
  • Folder name: Please select the folder which include your own web content or other shared folders on ADM.
    Note: Users don't need to setup virtual host for the web server apps installed on ADM, and can simultaneously open different web apps through ADM Web Center. (For example: WordPress, PhpMyadmin, and etc.)
  • Status: Enabled by default, can be modified to disable it.

• If there are other IPs on ADM that can set another DDNS name, then you can set different host name for virtual host.
• Different ports are needed for different virtual hosts with same host name.

• After enabling the virtual host, enter https://[YOUR_DDNS]:[Port]/ into your Web browser to visit the website of the virtual host.

If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How do I encrypt shared folders on my NAS?

2024-12-03

---

#NAS #duplicate photos #FAQ

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever lose your NAS or hard disks, it is not necessary to worry about your sensitive data being accessed by unauthorized persons.

Please follow the instructions below to encrypt a shared folder:

1. Log into ADM and then select [Access Control] -> [Shared Folders]. Select the folder that you wish to encrypt and then click [Edit].

 

2. Select the [Encrypt this shared folder] checkbox and then click [OK].

 

3. Create a password for this folder and then click [OK].

 

4. You should now be able to see a little lock icon beside the shared folder. This means the shared folder is encrypted now.

 

*You can export the encryption key and save it to your computer in case you forget it.

To export the encryption key, please select [Access Control] -> [Shared Folders], select the encrypted shared folder and then click on [Edit]. Click on [Export encrypted key], input the password for the folder and then click [OK] to save the encryption key to your computer.

Q: How do I choose the right hard disks for my NAS?

2016-10-28

---

#NAS #duplicate photos #FAQ

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd

Q: How do I choose the right hard disks for my NAS?

2016-10-28

---

#NAS #duplicate photos #FAQ

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd

Q: How do I back up my Linux computer to my NAS?

2017-11-24

---

#NAS #duplicate photos #FAQ

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04.

1. Modify /etc/init.d/rsync as shown in the graphic below.

2. Modify /etc/default/rsync as shown in the graphic below.

3. Create a /etc/rsyncd.conf file and enter your back up information.

4. Create a /etc/rsyncd.secrets file and enter your account and password.

5. Use the command below to change permissions and restart rsync:

#chmod 600 rsyncd.secrets

#/etc/init.d/rsync restart

6. Log in to ADM and then select [Backup and Restore] -> [Remote Sync] to create a backup job.

For the server type select [Rsync-compatible server].

For the transfer mode please choose [Rsync-compatible server -> Your NAS].

Click [Next] once you are done.

7. Enter your server information and then click [Next]. (In this example, the Ubuntu 12.04 IP address is 172.16.12.235)

8. Select a source folder you want to back up and then click [Next].

9. Select the destination folder that you want to back up to and click [Next]. In this example, we have chosen the “Public” folder.

10. Specify a backup schedule and click [Next]. In this example, we selected [Scheduled backup].

11. Enter a name for the backup job into the [Save job as:] field and click [Next].

Note: Here you will also see additional checkboxes for a variety of backup options.

Archive mode (incremental backup): After enabling this feature, subsequent backup jobs will only copy the data that has changed since your last backup job at the block level. For example, if you have made some small changes to a 10 MB file, incremental backup will only copy the portions that you have made changes to. This can significantly reduce bandwidth usage and increase speed.
Compress data during the transfer: During backup you can compress the data that is being transferred thereby lowering bandwidth usage.
Keep file metadata: When you enable this option, certain file properties (permissions, extensions, attributes, owner, groups, etc.) will be sent along with the file to the destination.

Support sparse files replication: You will only need to enable this option when the data that you wish to back up contains sparse files. Normally, you will not have to enable this option.

12.  Look over a final summary of your settings. Once you’re done, confirm these settings by clicking [Finish].

13. You should now be able to see the job that you just created.

If you want to install a script file on your Linux computer, please follow the steps below to create backup job.

1. Select [Service] -> [Rsync Server] to add a backup module.

2. Use the command "rsync -av /home/amanda/Desktop/test/ rsync://amanda@172.16.13.2:873/test/Amanda" to back up your files to your NAS.

Q: How do I access files on my NAS from within my local network via NFS?

2021-04-27

---

#NAS #duplicate photos #FAQ

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service.

Enabling NFS service on Your NAS

1. Log into ADM and then select [Services] -> [NFS]. Select the [Enable NFS service] checkbox and click [Apply]. Click on the provided link to configure NFS privileges.

2. The Shared Folders section should now be visible. Select a folder (in our example, “Public”) and then click on the [Access Rights] button. Then click on the [NFS Privileges] tab.

3. Click the [Add] button in order to add IP addresses that you wish to allow access via NFS. Once you are finished, click [OK].

You are now ready to connect to your NAS using via NFS. Please follow the steps outlined below to connect to your NAS.

Connecting via NFS

1.   In the Linux command prompt, enter the following command:

mount -t nfs:/

For example, if the IP address of your NAS is 192.168.1.104, you must mount the “Public” network drive to Linux’s /mnt/pub directory, then enter the following command:

mount -t nfs 192.168.1.104:/volume1/Public  /mnt/pub

Note: You must be logged in using the root account in order to mount a network drive.

You can also refer to our college course about NFS mount:

https://www.asustor.com/en-gb/online/College_topic?topic=109#23

Q: How many simultaneous backup jobs do ASUSTOR NAS devices support?

2017-11-24

---

#NAS #duplicate photos #FAQ

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below:

Max. Number of Jobs	Models
60	AS1002T, AS1004T, AS-202T, AS-202TE, AS-204T, AS-204TE, AS-302T, AS-304T, AS-204RS
80	AS3102T, AS3104T, AS5002T, AS5004T, AS5008T, AS5010T, AS5102T, AS5104T, AS5108T, AS5110, AS-602T, AS-604T, AS-606T, AS-608T, AS6102T, AS6104T, AS6202T, AS6204T, AS-604RS, AS-604RD, AS-609RS, AS-609RD
100	AS7004T, AS7008T, AS7010T, AS7009RD, AS7009RDX, AS7012RD, AS7012RDX

Q: How do I stream videos smoothly with LooksGood/AiVideos?

2022-08-19

---

#NAS #duplicate photos #FAQ

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers.

More information about LooksGood, AiVideos, please kindly refer to the links below:

• Introduction to LooksGood:
  https://www.asustor.com/online/College_topic?topic=138
• Introduction to AiVideos:
  https://www.asustor.com/online/College_topic?topic=246

Video Transcoding for a Smoother Playback Experience

Real-time hardware transcoding using Intel processors on ASUSTOR NAS devices allow video files that are not supported by the playback device to be first converted into a playable format before being sent to the playback device. With such powerful hardware, even real-time transcoding of 1080p high resolution video files is a piece of cake. If bandwidth issues cause playback to become choppy, you can always adjust the resolution of the video stream to create a smoother playback experience.

Supported formats for streaming playback and transcoding on ASUSTOR NAS are as follows:

https://www.asustor.com/knowledge/detail/?group_id=913

Q: How can I backup files from Windows to my NAS?

2021-04-07

---

#NAS #duplicate photos #FAQ

ASUSTOR provides Windows users with the free Backup Plan utility that makes backing up files from Windows PCs to ASUSTOR NAS devices easy. Backup Plan can be used to backup data from a Windows PC or Server to specified destination devices including, but not limited to another NAS, FTP servers, or a local computer. Backup Plan supports one-time backups, scheduled backups and synchronization. If your original data should become damaged, destroyed or lost, Backup Plan also provides convenient data restoration.

Supported operating systems: Windows XP, Vista, 7, 8, Server 2003/ 2008/ 2012

You can download the latest version of Backup Plan from: http://www.asustor.com/service/downloads

The Backup Plan Interface

The Backup Plan interface includes a series of buttons which are described below:

Backup: Clicking this button will execute the backup job.

Remove: Clicking on this button will remove the specific backup plan.

Edit: This button allows you to edit the configurations for the specific backup plan.

Information: Clicking this button will give you detailed information about a specific backup plan.

Log: Clicking on this button will show you logs of Backup Plan’s statuses and activities

Settings: Clicking on this button provides 2 advanced settings

l Language selection

l Start ASUSTOR Backup Plan on system startup.

Creating a Backup Plan

In the example below, we will teach you how to create a scheduled weekly backup plan that backs up data from your Windows computer to your ASUSTOR NAS.

1. Click on the [Create] icon to create a Backup Plan.

2. Select [ASUSTOR NAS] for your backup destination and type in a name for your new plan.

3. Backup Plan will then scan your local area network for ASUSTOR NAS devices. Select a NAS of your choice from the list and then click [Next].

4. Enter the username and password for your NAS and then click [Next].

5. Backup plan provides 3 different backup methods:

Backup once: After configurations have completed, Backup Plan will execute a one-time backup.

l Synchronization: After configurations have completed, Backup Plan will execute the backup job

once. Afterwards, Backup Plan will continue to monitor the local computer source folder that

you have selected.  When new files are added to this folder, they will be automatically synchronized

to the destination NAS.

l Schedule Backup: This method allows you to schedule a recurring backup job.

In the example below, we select [Schedule Backup] and proceed to configure [Backup

frequency] and [Day].

There will also be additional configurations presented to you:

l If file already exists: You can choose to [Skip if not modified] or [Overwrite] any already exiting

files.

l Mission mode: Enabling Mission mode allows you to configure the period of time under which                 your backup job will be active, after which it will be aborted if not started.

Once you are done with the configurations for this step, click [Next].

6. Backup Plan will now scan your local computer for folders that can be backed up. Select the folder(s) that you wish to back up from the list and then click [Next].

Note: The [Filters] button allows you to select file types that you wish to include or exclude in your backup job. Backup Plan provides you with a list of several different file types that you can filter with common ones selected by default. You will also be able to configure the file extensions that can be filtered with the file type. (In the graphic below, we have selected “Temporary files” as an example.)

You can also click the [Add] button to create a customized filter.

7. Select the destination folder that you want to keep the backup job in from the list provided and then click [Finish].

Note: The user account that you used in step 4 must have “read & write” privileges for a folder in order for the folder to show up in this list.

8. You should now be able to see the plan you have just created in the Backup Plan interface.

Note: Backup Plan supports a maximum of 6 different backup plans.

Restoring a Backup

1. In order to restore a backup, first select a plan that was successfully backed up and then click on the [Restore] icon.

2. Now you will able to select [Directly restore the backup] or [Restore parts of the backup]. Select the radio button of your choice and then click on [Next].

3. You can directly restore the backup to its original directory path or restore it to another path on your local computer. Select the radio button of your choice and then select whether you want to overwrite or skip existing files.

Once you are done, click on [Finish] and Backup Plan will immediately begin restoring your backup.

If you are having other issue or problem when using Backup Plan, please contact ASUSTOR technical support for further help:

https://support.asustor.com

Q: How can I transcode 4K videos on my NAS?

2017-11-23

---

#NAS #duplicate photos #FAQ

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App.

The supported codecs Source are as follows:

Models	AS31/32/61/62/63/64	AS50/51/7
Supported Codecs	H265(HEVC), H.264 (AVC), MPEG-2, VC-1	H.264 (AVC)

Please follow the steps below to transcode 4K videos using LooksGood:

1. From the ADM desktop select [App Central] -> [ASUSTOR Apps] and search for “LooksGood”. Once you have found LooksGood click on the [Install] button to install it.

2. After installation has completed, the LooksGood icon will appear on the ADM desktop. Click on the icon to start LooksGood and then select [Media Converter].

3. Click on [Add] and then choose a file or directory that you want to convert.

4. Select the file or directory that you want to convert and then click [Next].

5. Select the resolutions that you want to convert to and then click on [OK].

6. The time required for the conversion will depend on the NAS CPU and the length of the video file. A message will appear showing you this information. You can select the [Do not show this again] checkbox and then click on [OK]. Your file should now begin to convert.

Q: How can I adjust the fan speed on my NAS?

2025-02-04

---

#NAS #duplicate photos #FAQ

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice.

ASUSTOR NAS provides four different fan speed modes:

Auto: The rotation speed of the fan will be adjusted automatically according to the NAS’s CPU and hard disk temperatures.

Low speed: The rotation speed of the fan will be lowered, producing less noise. However, the temperature of the NAS may increase.

Medium speed: The fan will rotate at medium speed.

High speed: The fan will rotate at a high speed, producing more noise. The temperature of your NAS may decrease.

 

 

If you are encountering the FAN speed or abnormal noise issue, please contact with our technical support:
https://support.asustor.com/

Q: Does my NAS support external optical drives such as DVD-RW, DVD-ROM, CD-ROM, or CD-RW drives?

2017-11-23

---

#NAS #duplicate photos #FAQ

Yes, ASUSTOR NAS supports the reading of content from external optical drives. For a list of compatible external optical drives, please click on the link below:

http://www.asustor.com/service/opticalDrive?id=opticaldrive&lan=en

Q: Can my NAS play Direct Stream Digital (DSD) files?

2017-11-23

---

#NAS #duplicate photos #FAQ

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio.

Please follow the steps below to setup the Hi-Res Player App on your NAS.

1. Log into ADM and select [App Central]-> [All Apps]. Search for Hi-Res Player and then click on [Install].

2. After installation has completed, you will be able to see the Hi-Res Player icon on the ADM desktop. Click on the icon to start Hi-Res Player. Next, click on the settings icon to change audio outputs. Please select your USB DAC. (Make sure your USB DAC is connected to your NAS. In this example, we have selected “iFi nano iDSD”)

Note:

1. DSD supports DSD64, DSD128, and DSD256. However, support for these DSD file formats will depend on the USB DAC in use and its support of DoP (DSD over PCM).

2. When playing DSD files, please only enable audio output for the DAC (disable ALSA and HTTP streaming).

For the USB DAC compatibility list, please click on the link below:

http://www.asustor.com/service/dac?id=dac&lan=en

Q: Where can I find the identity information (serial number) for my ASUSTOR NAS?

2018-10-03

---

#NAS #duplicate photos #FAQ

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM.

Exterior of the original packaging

Underneath the device

From within ADM: After logging into ADM, select [System Information] -> [About This NAS].

Q: What do the different parts of the ASUSTOR NAS model numbers mean?

2016-10-28

---

#NAS #duplicate photos #FAQ

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand!

ASUSTOR NAS Model Naming Conventions

1.   ASUSTOR

2.   Represents the series of the model: For example, 10, 31, 32, 50, 51, 61, 62, 70 series.

3.   Represents the number of drive bays on the model: For example, 02 will mean 2 drive bays while 04 means 4.

4.   Represents the model type:

T = Tower

RS = Rackmount Single Power Supply

RD = Rackmount Dual Power Supply

Q: Can I initialize my NAS with just my mobile phone?

2024-02-02

---

#NAS #duplicate photos #FAQ

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization is easy, convenient and at your fingertips! The procedure is as follows:

 

Please follow the steps below to initialize your ASUSTOR NAS with your Android/iOS device. A video detailing this process is also available at: https://youtu.be/5ZATeOwnalA

 

1. Search for “AiMaster” in Google Play or the Apple App Store. You can also use the

links or QR codes provided below. Download and install the AiMaster mobile app to

your mobile device.

AiMaster for Android: https://play.google.com/store/apps/details?id=as.arc.aicontrol

AiMaster for iOS https://itunes.apple.com/tw/app/aimaster/id668985791?mt=8

2. Insert a hard disk into slot 1 of your NAS and then power on the NAS.

 

3. Connect your NAS to your local network and then make sure that your

mobile device is connected to the same network as well.

 

4. If an uninitialized ASUSTOR NAS is listed in the server list, AiMaster can be used to initialize and set up your NAS.

• Click  to the right of Host/IP or Cloud ID to open the server list.
• Select an uninitialized NAS.
• Confirm the NAS name and IP and click Initialize.
• Click Start Initialization, and AiMaster will start initializing your NAS after confirmation.

 

 

 

15. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!

* If there is a problem to proceed the above steps, please submit a support ticket in our support

center for further help:

https://support.asustor.com/

Q: Why can't my NAS enter disk hibernation after installing Surveillance Center?

2017-07-19

---

#NAS #duplicate photos #FAQ

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings>Hardware>Energy Control>Disk Hibernation. Disk hibernation for internal and external disks can be configured to occur after a specific idle time period or can be disabled.

Furthermore, if the following services are running, they may prevent your hard disks from going into hibernation.

1. Apps: If you have installed Apps from App Central such as XBMC, Plex, UPnP Server, iTunes Server,

Dropbox, Owncloud, or Surveillance Center. These Apps might scan or sync files/content in the

background all the time or regularly, preventing disk hibernation.

2. Download Center: If Download Center is continually downloading files from internet, it will continue to

access hard disks.

3. Windows Services: If your NAS has been joined to Active Directory (AD) or the  Local Master browser

has been enabled.

4. Client PCs/Macs with mapped share folders from the NAS.

5. Utilities: ASUSTOR Control Center, Backup Plan, Download Assistant. These PC utilities may keep

checking for the existence of your NAS preventing it from entering into hibernation.

If you wish to know which process keep accessing your disks, please kindly refer the graphic below and use the diagnostic tool to check.

Q: How do I install ASUSTOR mobile apps for my Android/iOS device?

2017-07-19

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#NAS #duplicate photos #FAQ

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are available for download from either Google Play for Android devices or the App Store for iOS devices.

You can go to the mobile app section of the official ASUSTOR website for more information about the ASUSTOR mobile apps and for corresponding QR codes that can be used to quickly access the download page for the apps in either Google Play or the App Store.

Q: How do I join my NAS with a Windows Active Directory domain?

2021-08-05

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#NAS #duplicate photos #FAQ

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following pieces of information from your AD server:

• Domain Name
• Domain DNS Server
• AD Server Name
• Domain NetBIOS Name

In the following example we will show you how to obtain these pieces of information from a Windows AD server and then use them to connect a NAS to a Windows AD domain.

Note: Your Domain DNS Server is the DNS sever that is used for your Active Directory. If you are unsure about what the IP address for your Domain DNS Server is, please contact your system administrator.

STEP 1

• In your Windows AD server double-click on [Computer].

STEP 2

• Then click on [System properties].

STEP 3

The system screen should now appear. You should be able to find your AD Server Name and Domain Name on this screen. Please see the graphic below:

• A. = AD Server Name
• B. = Domain Name

STEP 4

• Now select [Start]  [Programs]  [Administrative Tools]  [Server Manager].

STEP 5

• In the left hand panel navigate to [Roles]  [Active Directory Domain Services]  [Active Directory Users and Computers]. Right click on your domain and then select [Properties].

STEP 6

In the Properties dialog box you should be able to find your Domain NetBIOS Name. Please see the graphic below:

• C. = Domain NetBIOS Name

2.2 Connecting the NAS to the AD domain

STEP 1

• In ADM select [Access Control]  [AD/LDAP]. And then under the Active Directory tab click on [Join Domain].

STEP 2

• The Join Active Directory window will now appear. Select the [Advanced setup] radio button and then click [Next].
• You can also choose the [Quick setup] option if you wish.

STEP 3

• Use the information "B" that you obtained in the previous section to fill out the required fields.

STEP 4

• Enter the administrator username and password for your AD server and then click [Finish].

STEP 5

• You should now be successfully connected to your AD domain.

2.3 Managing AD domain users and groups

Once you have successfully added your NAS to the AD domain you will be able to manage the access rights for AD domain users and groups. You can do this by selecting [Access Control]  [Domain Users] or [Domain Groups].

If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How to find my NAS IP?

2024-08-08

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#NAS #duplicate photos #FAQ

1.Please install ASUSTOR Control Center first.

Please follow the steps below:

Install ASUSTOR's utility program

． ASUSTOR official website>Service Support>Download Center>Select the model you have.

http://www.asustor.com/service/downloads．Just select the program you need and download and install it on your PC.

*Please add ASUSTOR Control Center to the operating system firewall and anti-virus exception list to avoid scanning operations being blocked and unable to search the NAS.

If you do not use a computer, you can also use the AiMaster app on your mobile device to search for NAS on the same network.

2. AiMaster installation and connection
2.1 Install AiMaster

• Open the App Store or Google Play and search for AiMaster.
• Or scan the QR Code below.
• Download and install AiMaster.

Android	iOS

2.2 Connect to NAS through AiMaster

After installing AiMaster, open AiMaster. There are several ways to connect to the NAS as follows.

Note: AiMaster only supports system administrator account login.

First time using ASUSTOR’s mobile apps:

Note: Automatic scanning can only scan NAS in the same domain as the mobile phone's current network. Please make sure that the Wi-Fi of the mobile phone you are using is turned on. The mobile phone network must be in the same domain (LAN) as the NAS.

• Click to the right of [Host/IP or Cloud ID] to open the server list.
• Select the ASUSTOR NAS listed in the list.
• Enter the system administrator account and password set by ADM, and click [Login].
• If the required NAS cannot be found in the list, click in the upper right corner to rescan ASUSTOR NAS in the local network.