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Q: Adding or removing a Google Cloud Storage task in Cloud Backup Center

2022-10-20



#Google Cloud Storage # Cloud Backup Center

Adding a Google Cloud Storage backup task:

You need to have an account and first apply for Google Cloud Storage service. Afterwards, go to your Google Cloud Storage project page to set up IAM Permissions.


Step 1

Screeenshots are for reference only. Your mileage may vary.

  • Click IAM & Admin or IAM Permissions.



Step 2

  • Click ADD.


Step 3

  • Open Cloud Backup Center to add Google Cloud Storage.


  • After copying the Cloud Backup Center service account, go back to the Google Cloud Storage page to add the copied information to the new principals column.



Step 4

  • Select Storage Admin when adding roles.


Step 5

  • Click SAVE to complete.


  • Now you can add your project to Cloud Backup Center.


Step 6

  • Go back to your Google Cloud Storage project page and copy the Project ID.


Step 7



Removing Cloud Backup Center service account from your Google Cloud Storage backup tasks.

  • Head to IAM & Admin page from your Google Cloud Storage project and click Edit.


  • Click delete.


  • And then save your changes.

Q: How to enable or disable TLS 1.3 in Windows 10?

2022-11-15



#Google Cloud Storage # Cloud Backup Center

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10.

Windows 11 has TLS 1.3 enabled by default, the settings are not required to change in Windows 11.

TLS 1.3 is not enabled in Windows 10 by default. If you are using network apps that require or support TLS 1.3, you should enable TLS 1.3 in Windows 10.

  • In Windows 10, click [Search] on the [Taskbar].
  • Enter [regedit] and then you will find [Registry Editor] here.
  • Click on [Open].


Enable TLS 1.3:

  • Find the following path in the left panel of the Registry Editor:
  • Double-click on [Enabled].
  • In the [Value data] field, change the value to [1] and click [OK].


Note: If you cannot find the above path in Windows 10, please right-click on the right panel according to this path, create [TLS 1.3] and [Client] key path in turn, and then create 2 DWORD (32-bit) values [DisabledByDefault] and [Enabled] with default value 0.

You can click here to download the Windows registration file to create the key path and default value, and then modify it. (MD5: b003f9e7fd0b825fafd02f915d7de0ca)


However, if some apps you are using in Windows 10 do not support TLS 1.3, the apps possibly do not work properly by TLS 1.3 is enabled, and you should disable TLS 1.3 in Windows 10.


Disable TLS 1.3:

  • Find the following path in the left panel of the Registry Editor:
  • Double-click on [Enabled].
  • In the [Value data] field, change the value to [0] and click [OK].

Q: Supported formats for streaming playback and transcoding on ASUSTOR NAS

2022-08-19



#Google Cloud Storage # Cloud Backup Center

Supported formats for streaming playback and transcoding on ASUSTOR NAS

You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format for playback.


NAS Model AS2TE / 3 AS1 / 2 / 40 / 6 / 65 / 71 AS31 / 32 / 61 / 62 AS63 / 64 AS11 / AS33 / AS52 / 53 / 66 / 67 AS50 / 51 / 70
LooksGood Server Transcoding Hyper-Transcode [1] 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Codec [1] (Decode) Hardware Decode Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p. - Supported codecs: H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1 up to 1080p. Supported codecs: H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1, VP9 up to 1080p. Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p.
Software Decode Supported codecs: MPEG-1, MPEG-4 up to 1080p. Supported codecs: H.264 (AVC) up to 1080p. Supported codecs: MPEG-1, MPEG-4 up to 1080p. Supported codecs: H.265 (HAVC), MPEG-1, MPEG-4 up to 1080p.
Web Browser
(LooksGood)
Stream Original File 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
iOS [2]
(AiVideos)
Android
(AiVideos)
Hyper-Transcode [1] 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Stream Original File Supported formats depend on the device. It is recommended that you install MX Player for an optimal user experience.
Chromecast
(Android AiVideos)
Hyper-Transcode [1] 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Stream Original File Supported video codecs: H.264 Supported audio codecs: AAC/MP3 for MP4

Note:
  1. For file extensions such as AVI, FLV, MOV, MP4, MKV, TS and other formats, if their codec is not in the supported list above, you will not be able to execute transcoding.
  2. Please select 720p or a lower transcoding resolution if you are using an iPhone 5 (A6 32-Bit) or older model.
  3. Models with hardware transcoding support: AS-202TE / 2TE / 3 / AS11 / 31 / 32 / 33 / 50 / 51 / 52 / 53 / 61 / 62 / 63 / 64 / 66 / 67 / 70

Q: What is the maximum number of expansion units supported on an ASUSTOR NAS?

2022-08-05



#Google Cloud Storage # Cloud Backup Center

A maximum of fifty-two drive bays combined are theoretically supported on ADM 4.1 and above. In practice, the maximum number of expansion units supported are based on the numbers of USB 3.0+ ports available on your NAS.
For example, The LOCKERSTOR 12RD supports up to four AS6004U expansion units since it has four USB 3.2 Gen 1 ports.
The LOCKERSTOR 12RDX and LOCKERSTOR 16RDX support six AS6004U expansion units since they have four Type-A USB 3.2 Gen 2x2 ports and two Type-C USB 3.2 Gen 2x2 ports with appropriate adapters.

Series

AS6004U

AS10/10 v2 2
AS11 2
AS31/32/31 v2/32 v2 3
AS33 3
AS40 2
AS50/51 3
AS52/53 3
AS61/62 3
AS63/64 4 (Type A x 3, Type C x 1)
AS65 2
AS6504RS/AS6504RD/AS6512RD 4
AS66 3
AS67 2
AS70 3
AS7110T 3
AS7112RDX/AS7116RDX 6 (Type A x 4, Type C x 2)

Q: How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

2022-08-08



#Google Cloud Storage # Cloud Backup Center

The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing.
1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports. 

ASUSTOR NAS
 
ZenWiFi Pro XT12  
 

If you are setting up a mesh router, your NAS must connect to the host instead of nodes. 
2. Entering the ASUS router settings page.
2.1 Open the browser, and type http://router.asus.com
     After using your account/password to log in setting page, please click LAN > Switch Control > Bonding/Link aggregation. Enable it and click apply. This will enable link aggregation functionality to work.

 
For more information, please visit: https://www.asus.com/support/FAQ/1016088/

3. Enabling Link Aggregation
3.1  Click Add and then click Create Link Aggregation
 

3.2 Select 802.3ad
 

3.3 Complete IP settings
 

3.4 After confirming, click Finish
 
Setup is now complete.
 

Q: Safely using M.2 SSDs as primary NAS storage

2022-05-13



#Google Cloud Storage # Cloud Backup Center

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered through use of a computer running Linux to access data. ADM volumes cannot be migrated to different installations of ADM.

Q: Using Firefox to connect LooksGood with HTTPS

2022-05-04



#Google Cloud Storage # Cloud Backup Center

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.


  1. Open the Firefox menu and click on [Settings].

  2. Select [Privacy & Security] [Certificates] [View Certificates...].

  3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

  4. In the "Location" field, enter [https://172.16.x.xx:9907] (172.16.x.xx is your NAS IP) and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

  5. Repeat previous step and then enter [https://172.16.x.xx:9908] to add another port connection.

Q: Using Firefox to connect Surveillance Center with HTTPS in Windows

2022-05-04



#Google Cloud Storage # Cloud Backup Center

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.


  1. Open the Firefox menu and click on [Settings].

  2. Select [Privacy & Security] [Certificates] [View Certificates...].

  3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

  4. In the "Location" field, enter [https://127.0.0.1:7683] and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

Q: Takeasy supported websites

2022-04-29



#Google Cloud Storage # Cloud Backup Center

Takeasy supported websites

 

Name

Website

BBC

http://www.bbc.co.uk/

CBS News

http://www.cbsnews.com/

CCTV央视网

http://www.cctv.com/

CNBC

http://www.cnbc.com/

CNN

http://www.cnn.com/

CtsNews華視新聞

http://news.cts.com.tw/

DouyuTV斗鱼

https://www.douyu.com/

ESPN

http://www.espn.com/

facebook

http://facebook.com/

FOX NEWS

http://video.foxnews.com/

HBO

http://www.hbo.com/

Huajiao: 花椒直播

http://www.huajiao.com/

Instagram

http://www.instagram.com/

iqiyi: 爱奇艺

http://www.iqiyi.com/

Le: 乐视网

http://www.le.com/

Meipai: 美拍

http://www.meipai.com/

NextTV: 壹電視

http://www.nexttv.com.tw

PandaTV: 熊猫TV

http://www.panda.tv/

Vimeo

https://vimeo.com/

xiami:song: 虾米音乐

http://www.xiami.com/

Xuite: 隨意窩Xuite影音

http://vlog.xuite.net/

Yahoo: Yahoo screen and movies

https://www.yahoo.com/movies/the-great-wall-trailer-220243432.html

YouTube

http://www.youtue.com

台灣蘋果日報

http://www.appledaily.com.tw/

优酷网

http://www.youku.com/

奇艺网

http://www.iqiyi.com/

哔哩哔哩弹幕视频网

http://www.bilibili.com/

音悦台

http://www.yinyuetai.com/

** Applied to Takeasy 1.0.2.r328  or later version **

 

Takeasy use the download tool: youtube-dl, you can see more supported websites here:https://rg3.github.io/youtube-dl/supportedsites.html

 

 

注意事項:影音檔案是否能順利下載,取決於該網站的下載規定,若下載規定變更,可能會無法下載。
Notice:Downloading online video depends on the website's policy. If the website changes the downloading policy, maybe you cannot download video from the website.

Q: How to connect an IP camera to Surveillance Center with ONVIF?

2022-05-04



#Google Cloud Storage # Cloud Backup Center

ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for network IP cameras via the ONVIF standard protocol. That means system integrators and home users can take advantage of boosted interoperability and more flexible installation with standard features like device search, live viewing and recording, PTZ functionality control, in-camera motion detection and digital input, or camera video settings.

To connect an IP camera via ONVIF, please make sure the device is compliant with ONVIF Profile S or Profile T.

A list of ONVIF compliant devices can be found via the link below:

ONVIF Conformant Products


Step 1

  • Go to Surveillance Center Settings Camera and click [Add].


Step 2

  • Select the option to search for the devices on your local network.


Step 3

  • Select a camera from the result list that you want to connect to Surveillance Center.


Step 4

  • Click [Test] and see if the configurations are working properly.
  • If you see a snapshot or green check mark, then it should be working properly.



Note:

If the device cannot be discovered, please go back to Step 2 and select the option that allows you to enter the camera information manually.


Now you can select [ONVIF] for brand and input the following information for the rest of the fields:

  • IP/Host: Camera's IP or Host
  • Port: Camera's HTTP port (normally 80)
  • Username/Password: Camera's administrator username and password.



Appendix: Difference between connecting camera via ONVIF and RTSP.

V: Support; X: Not support

Q: How to connect an IP camera to Surveillance Center with Generic RTSP?

2022-05-04



#Google Cloud Storage # Cloud Backup Center

To connect an IP camera, please first find the correct RTSP path (URL)* of the camera.

* You should be able to get this information from camera vendors. If you are unable to get this information, you may use the sites listed below for reference:

https://www.ispyconnect.com/cameras


Step 1

  • Go to Surveillance Center Settings Camera and click [Add].


Step 2

  • Select the option that allows you to enter the camera information manually.


Step 3

  • For [Brand] select [User-Defined] and for [Model] select [RTP over RTSP (TCP)] or [RTSP and RTP over HTTP].
  • Input the following information for the rest of the fields:
    • IP/Host: Camera's IP or Host
    • Port: Camera's HTTP port (normally 80)
    • RTSP Path: If you find the RTSP path info as [rtsp://ip_adx/channel1], then you should input [channel1] for this field.
    • RTSP Port: The RTSP port (normally 554). If you have selected [RTSP and RTP over HTTP] for [Model], this field will not appear.
    • Username/Password: Camera's administrator username and password.


Step 4

  • Click [Test] and see if the configurations are working properly.
  • If you see a green check mark, then it should be working properly.

Q: Which TLS Version Should I Use?

2022-11-24



#Google Cloud Storage # Cloud Backup Center

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established.

TLS 1.0 will no longer be supported for security reasons.

ADM 4.0 and above supports TLS 1.1, 1.2 and 1.3.
ADM 3.5.9.RRS1 and above supports TLS 1.1 and 1.2.


After enabling HTTPS connection in Settings under General, select the appropriate minimum TLS protocol version for HTTPS connections according to your needs:


  1. TLS 1.1: Allow connections using TLS 1.1, 1.2 or 1.3.
    • Compatible with most browsers such as Chrome, Firefox, Edge, Safari and all ASUSTOR apps.
    • Contains minimal security.
  2. TLS 1.2: Allow connections using TLS 1.2 or 1.3, this is the system default.
    • Compatible with most browsers such as Chrome, Firefox, Edge, Safari.
    • Compatible with most ASUSTOR apps.
    • Surveillance Center not yet supported.
  3. TLS 1.3: Only allow connections using TLS 1.3.
    • Compatible with modern browsers including, but not limited to Chrome, Firefox, Edge, Opera and Safari.
    • Compatible with Android 10 and above, iOS 12.5 and above.
    • Listed below are apps that cannot connect with HTTPS at this moment in time:
      • ASUSTOR EZ Sync (AES) Windows
      • Surveillance Center
    • Known issues for iOS apps currently being worked on:
      • AiFoto3 is not able to play back video files from a NAS using an HTTPS connection.
      • AiMusic is not able to play back audio files from a NAS using an HTTPS connection.
      • AiData is not able to play back video files from a NAS using an HTTPS connection.
      • AiSecure is not able to play back surveillance recordings from a NAS using an HTTPS connection.

Q: Why doesn’t ASUSTOR offer Hybrid RAID?

2022-03-02



#Google Cloud Storage # Cloud Backup Center

ASUSTOR prides itself in delivering a quality experience, therefore, ASUSTOR has chosen not to support Hybrid RAID for a variety of reasons. 
Although old hard drives can be used, if using varying capacities, especially when the difference is large, the age of each drive may vary significantly. ASUSTOR reserves the following concerns: 
- NAS devices are not always filled up. A customer may purchase a NAS and only use some of the available hard drive bays. Since hard drives are purchased at different times, there may be gaps in speeds that could negatively affect speeds when using an ASUSTOR NAS.
- Varying capacities of hard drives mean that the total capacity needs to be divided evenly to match the uneven sized drives. This may also negatively affect speeds and experience on an ASUSTOR NAS.
- Smaller capacity drives often are older and will reach the end of their service life faster. If a hard drive is replaced, the array needs to be rebuilt and can introduce risk with varying capacities and ages.
- A limitation of hybrid RAID is that an odd number of drives cannot be used, wasting the capacity of the leftover drive. 
ASUSTOR recommends to use hard drives of the same capacity to create an array in order to achieve the most efficient utilization.
Retiring or replacing old hard drives? Use MyArchive instead to create hot-swappable archive drives to hold onto old data.


ASUSTOR College 255 - Using MyArchive



Q: I've been affected by ransomware. What should I do?

2022-07-25



#Google Cloud Storage # Cloud Backup Center

If you've been affected by Deadbolt ransomware, please follow the related instructions below.


Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server and ASUSTOR Downloads has been higher than this version, you cannot install the latest version to decrypt the data.
Please select Manual update ADM and download the ADM image file corresponding to your NAS model in Step 2 below, and then manually update this specific ADM version in Step 3.
For further assistance, please submit a support ticket in our Support Center.


Step 1

  • Please turn off your NAS, remove all hard drives and reboot.
  • When the initialization page appears, reinsert the hard drives. (No hard drive detected in slot 1.)


Step 2

  • Wait for a while for the hard drives to go online, and the following screen will appear. Reload the webpage to if the page is not changed.
  • After firmware upgrade in the following initialization, the settings will stay as they were before Deadbolt attack, BUT encrypted files still encrypted, unencrypted files still unencrypted.


  • Please click Live update and then click Next.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server has been higher than this version, you cannot install the latest version to decrypt the data.
Please download the ADM image file corresponding to your NAS model, and then manually update this specific ADM version in Step 3.



Step 3

If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version downloaded in the previous step: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3.

If you're on the initialization screen and not connected to the Internet or you don't need to enter the decryption key to retrieve lost data, please download ADM from ASUSTOR Downloads to your computer.


  • Once done, manually update ADM by uploading the ADM image file from your computer as shown below.
  • Please press Next.


Step 4

  • Update.
  • After the update has completed, you'll be able to return to ADM.



If you do not have a computer to update ADM with web browser, you can use the mobile app - AiMaster to update ADM:


  • Log in to your NAS on AiMaster.
  • Confirm the ADM version and update ADM directly if the update dialog appears automatically.


  • Or click [Settings] [ADM Update] to update ADM.


  • After updating ADM with AiMaster, you still need to use web browser for the following ways to restore the data if you want.


If you want to restore data and you have more than one volume installed on your NAS, use MyArchive drives, or have previously made Btrfs snapshots, please refer to the following instructions below.
Restore all backups that you may have. Alternatively, if you have Btrfs snapshots, use Snapshot Center to restore previous versions of files and erase changes done by ransomware.




If regular backups were not kept and you want to enter the decryption key to retrieve lost data:



  • Confirm details and press Install.


  • Wait for installation to complete.


  • Reload the webpage to enter the ransomware screen again. You'll be able to enter the decryption key.

Notice: ASUSTOR is not able to provide decryption keys and does not recommend the financing of criminal activity.


  • If you want to return to ADM, you can do this in one of three ways. You can add backup.cgi after/portal/ in the address bar of your browser, you can hold the power button for three seconds to shut your NAS down and turn it on again or you may use ASUSTOR Control Center or AiMaster to restart your NAS.




  • Afterwards, it is imperative to uninstall Ransomware Status from App Central.


It is possible app data could be encrypted by Deadbolt. After restoring your NAS and offloading recovered data, it is recommended to delete and recreate Volume 1 or re-initialize your NAS to ensure ADM and reinstalled apps work properly.

Q: Update ADM Now to Protect Against Deadbolt

2022-03-07



#Google Cloud Storage # Cloud Backup Center




An emergency update to ADM is provided in response to Deadbolt ransomware affecting ASUSTOR devices. ASUSTOR urges all users to install the latest version of ADM as soon as possible to protect themselves and minimize the risk of a Deadbolt infection. ASUSTOR also recommends taking measures to guard against the potential harms of Deadbolt in accordance with the previously announced protective measures.


Please review the measures below to help increase the security of your data on your ASUSTOR NAS.



  • Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
  • Make regular backups and ensure backups are up to date.
  • Turn off Terminal/SSH and SFTP services as well as other services you do not use.

ASUSTOR's myasustor.com DDNS service has been enabled once again. Please update ADM to the latest version, ensure backups are up to date and change all ports being used for increased protection.


In response to increasing numbers of ransomware attacks, ASUSTOR has committed to an internal review of company policies to regain customer trust. This includes, but is not limited to increased monitoring of potential security risks and strengthening software and network defenses. ASUSTOR takes security very seriously and apologizes for any inconvenience caused.

I've been affected by ransomware. What should I do?

Q: Protecting Yourself from Deadbolt

2022-02-27



#Google Cloud Storage # Cloud Backup Center

 

In response to Deadbolt ransomware attacks affecting ASUSTOR devices, myasustor.com DDNS service will be disabled as the issue is investigated.

For your protection, we recommend the following measures:

  • Change default ports, including the default NAS web access ports of 8000 and 8001 as well as remote web access ports of 80 and 443.
  • Disable EZ Connect.
  • Make an immediate backup.
  • Turn off Terminal/SSH and SFTP services.

For more detailed security measures, please refer to the following link below:

https://www.asustor.com/en-gb/online/College_topic?topic=353



If you find that your NAS has been affected by Deadbolt ransomware, please follow the steps listed below.

1. Unplug the Ethernet network cable
2. Safely shut down your NAS by pressing and holding the power button for three seconds.

3. Click on the link below for more information.
https://www.asustor.com/en/knowledge/detail/?id=6&group_id=630

Q: How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

2021-12-28



#Google Cloud Storage # Cloud Backup Center

For more information, please refer to https://www.asus.com/support/FAQ/1047127

Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network.

And also, Pi-hole® can operate in many systems, this article will show you how to easily install on NAS and configure DNS on router.

 

ASUSTOR AS66 series’ App Central supports Pi-hole®, so we take AS6602T as an example to build the system. Please refer to Pi-hole - ASUSTOR NAS to find the supported NAS.

 

Step 1. Select the NAS and its application center that supports Pi-hole®

Step 2. Find the NAS'IP address

           You can use the NAS tool or router’s network map to find the IP address.

           *NAS tool (As you can see the NAS IP address in this picture is 192.168.50.146.)

            Go to NAS App: Select [Settings] -> [Network] -> [Network Interface] and then select either the [LAN 1], [LAN 2] or [LAN n] depending on your connection.

          

           *Router's network map

             Log in to ASUS Router Setting page.

          

              Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 3. Install Pi-hole in ASUSTOR App Central

3-1 Log in to ADM using an administrator account.

3-2 Click [App Central].

3-3 Search "Pi-hole".

3-4 Click [Install] button to install Pi-hole App.

             

             

 

Step 4. Check the result after installed

            Go to NAS App Central -> [Installed] and click the Pi-hole® icon. The default password is in Notes. Remember it.

             

Step 5. Assign router's DNS server IP to NAS IP address

            The NAS IP address in this example is 192.168.50.146 and put this IP address in [WAN] -> [Internet Connection] -> [DNS Server1].

            

            Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 6. Log in to Pi-hole®

            Click the Pi-hole® icon on NAS desktop interface and key in the password you got in Step 4.

            

            

 

Enjoy it.

         There are many information on the Pi-hole® interface. For more information, please refer to https://pi-hole.net/

             

Q: What is the ECCN and HS code for ASUSTOR products?

2021-10-28



#Google Cloud Storage # Cloud Backup Center

An ECCN (Export Control Classification Number) is a five alpha-numeric designation for dual-use items that are listed on the Commerce Control List (CCL) to ensure these items are not for military use.
An HS (Harmonized System) code is used for standardized international trade. Based on the category of each product, a specific six-digit code will be given to customs to better manage the imported goods and look up the corresponding tariff. Beyond the initial six-digit code, parties are permitted to add their own Legal Notes for a total of eight or ten digits (some even more).

ASUSTOR products' ECCN and HS codes are as follows:
Product ECCN HS Code
ASUSTOR NAS 5A992.C 84717090000
ASUSTOR Switch 5A991 85366910003
ASUSTOR Network Interface Card EAR99 84719090006

Another frequently asked number is CCATS (Commodity Classification Automated Tracking System). However, CCATS is for encrypted software products. ASUSTOR products do not need it.

Q: What are the limitations of Wake on WAN (WOW)?

2022-07-05



#Google Cloud Storage # Cloud Backup Center

System requirements for Wake on WAN: AS63, 64, Nimbustor, Drivestor, Drivestor Pro, Lockerstor, Lockerstor Gen2


Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions.


Listed below are apps that support the updated Wake on WAN functionality.

  • iOS Apps:
    • AiMaster: 3.0.6.300280
    • AiFoto3: 3.0.16.300160
    • AiMusic: 2.1.13.241900
    • AiData: 1.8.10.24189000
  • Android Apps:
    • AiMaster: 2.3.9.06010
    • AiFoto3: 3.0.13.06200
    • AiMusic: 2.2.2.05300
    • AiData: 2.5.11.06020
    • AiSecure: 2.0.3.06080
    • AiDownload: 2.5.3.06080
  • Windows Utilities:
    • ASUSTOR EZ Connect (AEC): 1.2.2.5232

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings.

Always ensure ADM is up to date to gather the latest fixes.

For further assistance, please submit a support ticket in our Support Center.

Q: Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

2021-09-30



#Google Cloud Storage # Cloud Backup Center

The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products.

To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin using an exFAT external drive or MyArchive drive easily.

exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft.


Note:
AS-20, AS-30 and AS-60 series do not support ADM 4.0 and thus continue to require an exFAT license.

Q: Why AS4002T/AS4004T 10G Ethernet port not working when connecting to 2.5G network device directly?

2020-10-21



#Google Cloud Storage # Cloud Backup Center

It's a known Marvell firmware issue, the work around is connecting AS4002T/AS4004T 1G Ethernet port to the network device, then the 10G-2.5G connection will start to work.


*We'll fix it in our future software upgrade as soon as we get the firmware update from Marvell.

Q: How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

2021-03-11



#Google Cloud Storage # Cloud Backup Center

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.

Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like below picture.

ASUS Router settings:

You can change the local port to any non-80 port.

Sometimes, some router doesn't support 80 port even you setting up 80 port for port forwarding in router.
Please help to check the WAN IP + 80 port is working.

1.You can go to Manual Connect to find you WAN IP

2. Type WAN IP and :80 in your browser address bar.

3. If you can see the Congratulations page, then you can proceed to set up Let's Encrypt.

*If you are not able to see the Congratulations page by accessing http://NAS WAN IP from outside of the network, it means Let's Encrypt can't connect to NAS's Web Server to issue certificate neither.

Here is the procedure to troubleshooting this issue:

1. Check if you can see the Congratulations page by accessing http://NAS local IP from the same local network as NAS unit.

 

2. Change uplink router device to EZ Router compatible model and use ADM-Settings-Manual Connect-EZ Router to configure port forward:

https://www.asustor.com/en-gb/service/router?id=router

3. Contact ISP support to check if port80 was blocked from ISP side.

If above steps not resolving the problem, please contact our support center for further help:

https://support.asustor.com/

Q: How to quick test 2.5GbE NAS performance?

2020-07-31



#Google Cloud Storage # Cloud Backup Center


If you want to test 2.5GbE NAS performance, you can just plug in our 2.5GbE dongle like AS-U2.5G2 or AS-U2.5G to your PC and connect to the NAS LAN 2 directly without configuration.


Then, for pure file SAMBA testing, you can build a network drive or just type in your NAS LAN 2 internal IP on your PC file explorer. It might asking your NAS account and password and you just type them.



You can drag and drop file to test the speed.


Q: Solution for Onlyoffice not working with Nextcloud version over 19

2020-07-09



#Google Cloud Storage # Cloud Backup Center

Please open File Explorer and go to Docker folder > Nextcloud>config to find the config.php file.

Then, download it.



Edit the config.php by using Notepad.

Add below to the file and save the file.

'allow_local_remote_servers' => true,



Upload the revised file back to the config folder and it should be working fine again.

Q: Important notes for PhotoGallery3 and AiFoto3

2020-07-01



#Google Cloud Storage # Cloud Backup Center


1. Please remove the older version Photo Gallery 3 first before you install version 3.0.0.r182 or above if you join the closed beta Photo Gallery program before.

2. Photo Gallery 3 supports all ASUSTOR NAS devices running ADM version 3.4.6 and onwards.

3. After just installed Photo Gallery 3, Photo Gallery 3 or AiFoto3 cannot display any photos or albums because of thumbnail and index making, and all thumbnails will be re-generated again. It might take one day for thumbnails making for entry-level NAS.

4. Photo Gallery 3 must be used in conjunction with AiFoto 3.

5. At present, the instant upload backup of mobile phone photos will generate SmartUpload folders on the NAS. Each folder has a maximum of 999, so if you have many photos to upload at the same time; for example, 4000 photos on the mobile phone, it will cut into five folders.

Home/MyPhoto/SmartUpload


6.Caution: The photo privilege is different from the PhotoGallery2 and the PhotoGallery2 privilege will not transfer to PhotoGallery3. If you import photos from PhotoGallery2 folder,  other people might see the photos without your privilege. The current only way to prevent other people from seeing your photos without privilege is that setting up folder privilege from file explorer.

Q: How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

2020-06-18



#Google Cloud Storage # Cloud Backup Center


Wake up your NAS from AiMaster in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS



Wake up your NAS from AiFoto3 Android in new mobile login.

1.Open the app and click the server list icon.


2.Click the wake up icon from the right.

3.Click OK to wake up your NAS



Wake up your NAS from AiFoto3 iOS in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Q: ASUSTOR Live important note and how to use

2022-03-09



#Google Cloud Storage # Cloud Backup Center

ASUSTOR Live important note

1.Only available in x86-64 platform models
2.Recommend using model level above AS5202T and with 4GB RAM.
3.Only can be used for an outside network with WAN IP (Not supported in EZ connect )
4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure your device support custom RTMP.
GoPro supported in GoPro hero 7 and above models. Drones supported in DJI mavic pro with their software DJI GO 4.

DJI Go 4

Select Custom RTMP


Imput NAS RTMP address

5. Add custom rtmp server might have problem in platform Afreeca TV and Show room

6. If you use non-default admin account, you have to go to Videos shared folder to set up access right to read and write and applied to the subfolders.

College 131 -How to use ASUSTOR Live

https://www.asustor.com/en/online/College_topic?topic=131

7. If you have any issues, you can disable and enable Docker app and ASUSTOR Live app.

Q: How can I watch Live TV and setup DVR from HDHomeRun ?

2019-10-08



#Google Cloud Storage # Cloud Backup Center

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information.


Besides using HDHomeRun software in other platforms to record TV programs in ASUSTOR NAS, users can also install Plex Media Server from App Central to watch Live TV.


Plex Media Server allows Plex Pass users to watch Live TV with HDHomeRun in same LAN and setup DVR for recordings , and the recordings are directly saved in ASUSTOR NAS.

Please refer to https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/ for supporting information of Plex.


There is another 3rd party app which supports DVR function only. This App can only support DVR related function, it cannot watch Live TV from HDHomeRun. Please refer to https://forum.silicondust.com/forum/viewtopic.php?f=126&t=70948 for detail.


Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

2021-03-11



#Google Cloud Storage # Cloud Backup Center

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why does my hard drive report less capacity than indicated on the drive's label?

2019-09-17



#Google Cloud Storage # Cloud Backup Center

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following:
https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/

Q: Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

2022-08-19



#Google Cloud Storage # Cloud Backup Center

ASUSTOR NAS Model AS50 AS51 AS31/32 AS61 AS62 AS70 AS52 AS53 AS63 AS64 AS66 AS67
Memory 1GB 2GB 2GB 2GB 4GB 4GB 2GB 2GB 4GB 2GB 4GB 4GB 4GB
Resolution Codec Color Bitrate
1080P H.264 8 bit 10 mbps and lower
10 bit 10 mbps and lower
H.265 8 bit 10 mbps and lower
4K H.264 8 bit 10 mbps and lower
60 mbps
100 mbps
H.265 8 bit 10 mbps and lower
20 mbps
50 mbps
H.265 10 bit 60 mbps and lower

Note: The tested result is based on open source software Kodi.

Click here to read more about Kodi and its supported formats.

Q: How to configure UPS to avoid data corruption when there is an unexpected power cut?

2019-08-15



#Google Cloud Storage # Cloud Backup Center

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference 

There are two different scenarios you can choose to configure the option:

1. Have the NAS umount the storage and terminate the services. Then power on after the power is restored.

In ADM-External Device-UPS-Preference-Method select Safe Mode.
In ADM-Settings-Hardware-Power, disable the EuP and enable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

2. NAS is co-working with other devices and needs specific boot sequence, power off the NAS when there is an unexpected power cut, will manually power on NAS when power restored.

In ADM-External Device-UPS-Preference-Method select Shut down.
In ADM-Settings-Hardware-Power, disable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"  


Q: How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

2020-06-18



#Google Cloud Storage # Cloud Backup Center

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no longer accessible, contact our Customer Care Center to have the Cloud ID released from the old NAS. Please provide the serial number of the NAS and the email address used for your ASUSTOR ID account.

Steps:

ADM > Settings > EZ-Connect > Rename












Q: Why can’t I log in to my NAS using ASUSTOR smartphone apps?

2021-03-03



#Google Cloud Storage # Cloud Backup Center

Reasons for login failure:

1. The NAS is not powered on, initialized, or awake.
If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS.
To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information.
To use AiMaster to initialize an ASUSTOR NAS, please click here to learn more.

2. The network connection is unstable or has been disconnected.
Ensure that all network equipment and cabling is connected and in working order.

3. Wrong username and/or password.

4. ADM doesn’t have the corresponding app installed.
The following smartphone apps listed below must have their corresponding app installed on ADM.
AiDownload – Download Center
AiFoto – Photo Gallery
AiMusic – SoundsGood
AiVideos – LooksGood
AiSecure – Surveillance Center

5. EZ-Connect and/or DDNS settings are not enabled.
Please verify that EZ Connect is enabled by clicking EZ-Connect in Settings.
To enable DDNS services, click Manual Connect in Settings.

6. EZ-Router is not enabled and/or the correct network ports are not open.
Click EZ-Router setup under EZ Router in Settings and enable port forwarding. Verify that the appropriate ports are accessible.

7. Attempted login with HTTPS without HTTPS being enabled.
Enable HTTPS by clicking General in Settings.

8. Using the wrong port to connect.
Please check your HTTP and HTTPS port settings. 8000 is the default HTTP port and 8001 is the default HTTPS port.

9. Your IP is blacklisted.
ASUSTOR NAS devices automatically blacklist devices if too many login attempts are made within three minutes. Remove the IP from the automatic blacklist by clicking Network Defender in ADM Defender under Settings


If you are still not able to login into NAS from mobile apps after proceed above troubleshooting, please submit a support ticket in our support center to have further help:

https://support.asustor.com/

Q: Which system settings can be backed up on a NAS?

2022-11-09



#Google Cloud Storage # Cloud Backup Center

Which system settings can be backed up on a NAS?

1. Lists and access rights for local users and groups.

2. Lists and access rights for shared folders.

3. Most system settings.

4. Entries in the firewall automatic blacklist.

Exceptions:

1. Cloud ID and ASUSTOR ID settings will not be backed up for security reasons.

2. Settings that are not applicable to different NAS models. Double check all settings when migrating.

3. Settings for non-existent shared folders on a destination NAS.

Q: How DataSync works?

2020-06-18



#Google Cloud Storage # Cloud Backup Center

How DataSync works

Note:

DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

Q: What should I do if ADM initialization fails?

2021-06-30



#Google Cloud Storage # Cloud Backup Center

If your NAS is unable to initialize properly, please follow the steps below for troubleshooting.

1. Clear your browser’s cache and try again.

2. Press and hold the power button of your NAS to force it to shut down. Turn it on again and try again.

3. If memory has been upgraded, please reinstall the default memory and try again.

4. When powered off, install a different, yet compatible hard drive and try again.

Click here to ensure your hard drive is fully compatible with your ASUSTOR NAS.

Click here to ensure your M.2 SSD is fully compatible with your ASUSTOR NAS.

 

5. If a hard drive has been previously used in another device, residual data may cause conflicts and it may be necessary to format or zero the hard drive. Alternatively these actions may also be attempted:

a. Shut down the NAS.

b. Pull out all hard drives.

c. Boot the NAS with no hard drives installed

d. When your NAS boots up, use ASUSTOR Control Center to access your NAS. Once inside, install hard drives and attempt to initialize your NAS.

 

If you remain unable to successfully initialize your NAS, please contact ASUSTOR for further technical support:

https://support.asustor.com/






Q: How do I update ADM? How do I know which version I have?

2021-06-01



#Google Cloud Storage # Cloud Backup Center

Finding ADM version: ADM’s version number is found in two locations;


1. By clicking System Information


Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.


2. [ADM] -> [Settings] -> [ADM Update]


How to update ADM to latest version: ADM has a built-in online update mechanism. Once a new version is released, a notification will show up when you open the ADM. You can update it right away, or go to [Settings] -> [ADM] Update to update it later. You can also create scheduled updates.

If you do not wish to see the notification, you can uncheck this function in [Settings] -> [ADM Update].


To help you understand the ADM update mechanism, please click the "?" icon in the upper right corner.


If you are having problem to upgrade ADM, here is the link to troubleshoot the issue:

Q: What can I do if ADM update not work?

Q: Where is the ADM Health Record?

2021-04-07



#Google Cloud Storage # Cloud Backup Center

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.



This feature is found in System Information.



Click Export Health Record in Dr. ASUSTOR.



Privacy Statement: ASUSTOR is committed to protecting your privacy, All exported health records will be encrypted and only the following information will be downloaded.

1. System events

2. NAS kernel messages

3. Basic settings


*The password to unzip the NAS Health Record file is the last 6 digits of the NAS serial number which is also the file name of the NAS Health Record file.

Q: How do I register an ASUSTOR product and obtain an ASUSTOR ID?

2021-04-27



#Google Cloud Storage # Cloud Backup Center



Once the NAS has been initialized, you will be able to log in to ADM. Click Settings.

Go Registration page and click Create new account.


If you are encountering other issue during registering, please contact with our technical support:
https://support.asustor.com/



Q: How do I set up an auction or ecommerce website?

2018-12-19



#Google Cloud Storage # Cloud Backup Center

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug in the shopping cart system can also be installed.




All of these apps are free. ASUSTOR provides a free DNS system to create your domain name. For example, "http://ASUSTORID.myasustor.com/Prestashop/" would be your shopping site.


The above services don’t have set fees or network space rental fees, and all information will only be stored in your NAS, maintaining a considerable degree of privacy.

Q: How can I change the amount of failed login attempts?

2021-04-07



#Google Cloud Storage # Cloud Backup Center

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.


Click Settings.


Click ADM Defender, then Network Defender.

The default is three times. Pressing the reset button will unban all IP addresses currently blocked.


If you are having issue or problem to configure the Network Defender, please submit a support ticket in our support center for further help:
https://support.asustor.com/


Q: How do I reset the password on my NAS?

2021-04-27



#Google Cloud Storage # Cloud Backup Center

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin), once its reset, there will be a beep sound come from the unit's beeper.


Results will be as below.



  • System admin account password will return to “admin”
  • HTTP and HTTPS ports used to connect to ADM will return to 8000 and 8001 respectively.
  • Network settings will return to default settings and ASUST