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Q: How can I watch Live TV and setup DVR from HDHomeRun ?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information.


Besides using HDHomeRun software in other platforms to record TV programs in ASUSTOR NAS, users can also install Plex Media Server from App Central to watch Live TV.


Plex Media Server allows Plex Pass users to watch Live TV with HDHomeRun in same LAN and setup DVR for recordings , and the recordings are directly saved in ASUSTOR NAS.

Please refer to https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/ for supporting information of Plex.


There is another 3rd party app which supports DVR function only. This App can only support DVR related function, it cannot watch Live TV from HDHomeRun. Please refer to https://forum.silicondust.com/forum/viewtopic.php?f=126&t=70948 for detail.


Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why does my hard drive report less capacity than indicated on the drive's label?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following:
https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/

Q: Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR NAS Model

AS50

AS51

AS31/32

AS61

AS62

AS70

AS52

AS53

AS63

AS64

Memory

1GB

2GB

2GB

2GB

4GB

4GB

2GB

2GB

4GB

2GB

4GB

Resolution

Codec

Color

Bitrate

1080P

H264

8 bit

10mbps and lower

V

V

V

V

V

V

V

V

V

V

V

10 bit

V

V

V

V

V

V

V

V

V

V

V

H265

8 bit

V

V

V

V

V

V

V

V

V

V

V

4K

H264

8 bit

10mbps and lower

V

V

V

V

V

V

V

V

V

60mbps

V

V

V

V

V

V

V

V

V

100mbps

V

V

V

V

V

V

V

H265

8 bit

10mbps and lower

V

V

V

V

V

V

V

V

V

20mbps

V

V

V

V

V

V

V

V

50mbps

V

V

V

V

V

V

H265

10 bit

60mbps and lower

V

V

Note: The tested result is based on open source software Kodi.
For more information about Koid and its supported formats, please refer to https://kodi.wiki/view/Features_and_supported_formats.

Q: How to configure UPS to avoid data corruption when there is an unexpected power cut?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference 

There are two different scenarios you can choose to configure the option:

1. Have the NAS umount the storage and terminate the services. Then power on after the power is restored.

In ADM-External Device-UPS-Preference-Method select Safe Mode.
In ADM-Settings-Hardware-Power, disable the EuP and enable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

2. NAS is co-working with other devices and needs specific boot sequence, power off the NAS when there is an unexpected power cut, will manually power on NAS when power restored.

In ADM-External Device-UPS-Preference-Method select Shut down.
In ADM-Settings-Hardware-Power, disable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"  


Q: How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no longer accessible, contact our Customer Care Center to have the Cloud ID released from the old NAS. Please provide the serial number of the NAS and the email address used for your ASUSTOR ID account.

Steps:

ADM > Settings > EZ-Connect > Rename












Q: Why can’t I log in to my NAS using ASUSTOR smartphone apps?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Reasons for login failure:

1. The NAS is not powered on, initialized, or awake.
If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS.
To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information.
To use AiMaster to initialize an ASUSTOR NAS, please click here to learn more.

2. The network connection is unstable or has been disconnected.
Ensure that all network equipment and cabling is connected and in working order.

3. Wrong username and/or password.

4. ADM doesn’t have the corresponding app installed.
The following smartphone apps listed below must have their corresponding app installed on ADM.
AiDownload – Download Center
AiFoto – Photo Gallery
AiMusic – SoundsGood
AiVideos – LooksGood
AiSecure – Surveillance Center

5. EZ-Connect and/or DDNS settings are not enabled.
Please verify that EZ Connect is enabled by clicking EZ-Connect in Settings.
To enable DDNS services, click Manual Connect in Settings.

6. EZ-Router is not enabled and/or the correct network ports are not open.
Click EZ-Router setup under EZ Router in Settings and enable port forwarding. Verify that the appropriate ports are accessible.

7. Attempted login with HTTPS without HTTPS being enabled.
Enable HTTPS by clicking General in Settings.

8. Using the wrong port to connect.
Please check your HTTP and HTTPS port settings. 8000 is the default HTTP port and 8001 is the default HTTPS port.

9. Your IP is blacklisted.
ASUSTOR NAS devices automatically blacklist devices if too many login attempts are made within three minutes. Remove the IP from the automatic blacklist by clicking Network Defender in ADM Defender under Settings


Q: Which system settings can be backed up on a NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Which system settings can be backed up on a NAS?

1. Lists and access rights for local users and groups.

2. Lists and access rights for shared folders.

3. Most system settings.

4. Entries in the firewall automatic blacklist.

 

Exceptions:

1. Cloud ID and ASUSTOR ID settings will not be backed up for security reasons.

2. Settings that are not applicable to different NAS models. Double check all settings when migrating.

3. Settings for non-existent shared folders on a destination NAS.


Q: What should I do if ADM initialization fails?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

  1. Issues with ADM initialization are generally caused by security or firewall programs installed on the PC, poor network connections or hard drive damage.

  2. To troubleshoot problems encountered during the installation process, please do the following:

  3. For a comprehensive scan of all hard drives on a Windows PC, use the diagnostic tools provided by the hardware manufacturer to confirm the health of your hard drive. Here are some diagnostic tools for your reference:

  4. WD Data Lifeguard Diagnostics: http://support.wdc.com/product/download.asp?level1=6

  5. Seagate Seatools: http://www.seagate.com/www/en-us/support/downloads/seatools

  6. After scanning hard drive, try formatting the hard drive on your PC before installing the hard drive on an ASUSTOR NAS.

  7. Use Ethernet route to connect the ASUSTOR NAS to the PC.

  8. Initialize ADM by using ASUSTOR Control Center.

Q: How do I update ADM? How do I know which version I have?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Finding ADM version: ADM’s version number is found in two locations;
1. By clicking System Information


Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.

Q: Where is the ADM Health Record?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.



This feature is found in System Information.



Click Export Health Record in Dr. ASUSTOR.



Privacy Statement: ASUSTOR is committed to protecting your privacy, All exported health records will be encrypted and only the following information will be downloaded.

1. System events

2. NAS kernel messages

3. Basic settings




Q: How do I register an ASUSTOR product and obtain an ASUSTOR ID?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Once the NAS has been initialized, you will be able to log in to ADM. Click Settings.

Click Create new account.

Q: How do I set up an auction or ecommerce website?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug in the shopping cart system can also be installed.




All of these apps are free. ASUSTOR provides a free DNS system to create your domain name. For example, "http://ASUSTORID.myasustor.com/Prestashop/" would be your shopping site.


The above services don’t have set fees or network space rental fees, and all information will only be stored in your NAS, maintaining a considerable degree of privacy.

Q: How can I change the amount of failed login attempts?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.


Click Settings.



Click ADM Defender, then Network Defender.



The default is three times. Pressing the reset button will unban all IP addresses currently blocked.



Q: How do I reset the password on my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password.


Results will be as below.



Data will not be affected and the NAS can continue to be used normally.

 


Q: Why some of the services still not work even EZ Router/Port forward enabled?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).
In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin) still not able to be used from outside of the network.
The issue could be solved by changing the service port in ADM-Service like WebServer from 80 to 8080 and 443 to 4430, FTP from 21 to 2100, then you should be able to access these services from out side of the network.
*Currently we find ASUS compatible router model do have this issue, please try mentioned method to change NAS's service port to clarify if its caused by router.



Q: What can I do if ADM update not work?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

If you are blocked by ADM upgrade process from ADM2.7 to newer version(as in attached screen shot).

Please check if you are using Google Chrome browser to proceed ADM upgrade.

If yes, please try to use another browser(for example Fire Fox) to see if its still having same issue.



Q: Why ezconnect.to service won't work with https encrypted connection?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name.
To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) properly then use https://cloudid.myasustor.com:8001 to connect.

Q: Why can't I connect to my NAS over the Internet via myasustor.com?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

A: If you are havingissues connecting to your NAS using your Cloud ID and myasustor.com, pleasefollow the steps outlined below to troubleshoot this issue.


1.   Log into ADM and select [Settings] > [Ease ofAccess]. Check the [Cloud Connect] and [EZ-Router] tabs to ensure that both are configured properly.



Go to http://www.myasustor.com/ and enter your Cloud ID to test if it is valid.


Q: Why can't I connect to my NAS over the Internet via DDNS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.


1. Log in to ADM and then select [Settings] > [Ease of Access] > [DDNS]. Make sure that the DDNS settings are 

configured properly.




2. Make sure that port forwarding has been configured for the corresponding service ports. Port forwarding can be 

configured by enabling EZ-Router ([Settings] > [Ease of Access] > [EZ-Router]) or by manually configuring your router.


*If you wish to use EZ-Router, please make sure that your router’s UPnP function has been enabled. If you wish to manually configure port forwarding on your router, please refer to your router’s user manual for further instructions.


Q: How do I initialize my ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: http://www.asustor.com/knowledge/detail/?group_id=803&lan=en

Initialization Using the LCD Display
This installation method is only suitable for use on models with LCD Displays (AS6, AS62, AS7, AS51 Series).
1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. The LCD display will ask you whether or not you want initialize the NAS once it has detected that the NAS has not yet started to initialize.

3. Please use the "↵” button found on the right side of the LCD display to confirm that you want to initialize the NAS. The system will now start the initialization process.



4. Initialization is complete when the NAS’s IP address is shown on the LCD display.  Note:
I. The password for the “admin” account will be set to “admin”.
II. The NAS will initialize your hard disks using the following default RAID levels:
2 hard disks = RAID 1
3 or more hard disks = RAID 5

Initialization Using your Computer

1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. Make sure your NAS and computer are both connected to your local network.
3. Install the ASUSTOR Control Center utility on your computer, either from the installation CD provided with your NAS or from the official ASUSTOR website (http://www.asustor.com/service/downloads).
4. Launch ASUSTOR Control Center. It will automatically begin to scan your network for ASUSTOR NAS devices.




5. Select your NAS from the list. Your Web browser will now open to the ASUSTOR NAS setup wizard. You will be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.



6. Enter a name for your NAS, configure a password and then select your storage requirements. Please note that all data on your hard disks will be erased and cannot be recovered. Select the [I confirm that I have read and understood the above] checkbox and then click on the arrow to the right to being initialization.



7. Your NAS will now begin to initialize.



8. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as this will give you an ASUSTOR ID. An ASUSTOR ID is required for downloading NAS Apps from App Central and you can also use it to log in to the technical support center should you encounter any problems.



9. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!

Q: How do I choose the right PC for Surveillance Center Live View?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Minimum PC Client Requirements

Q: How to update AS6302T/AS6404T BIOS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

1. Install the Apollolake BIOS update app from App Central of ADM



2. It will automatically start to update BIOS and reboot the NAS 3 times

3. When updating the BIOS has completed, please open System Information to confirm.




Notice:

1. After updating the BIOS, the BIOS Version should be 1.24

2.  When the BIOS update is in progress, please do not restart or turn off your NAS during the update process.

3.  If the BIOS version is still at 1.21, please uninstall the Apollolake BIOS update App and reinstall it.




Q: Can I move the HDD and keep the data from ASUSTOR NAS to another ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Yes。
ASUSTOR’s built-in system migration mechanism allows you to quickly upgrade from your current NAS model to a newer one by moving your original hard disks to a new NAS system. This function is also extremely useful in the unfortunate event of a system malfunction or failure. You only need to move your hard disks from one system to another without need for transferring data or re-installing the entire system.。


Steps:

Power off your NAS  -> move the HDD to a new ASUSTOR NAS  ->  Power on the new NAS.



For complete tutorial, please refer to ASUSTOR College


NAS 343: Introduction to System Migration


Q: Which type of Kensington lock can be used with an ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR NAS devices are compatible with Microsaver Kensington locks. Microsaver 2.0 is not compatible with ASUSTOR NAS devices. Please purchase the correct one.


Q: How to use Seagate IronWolf Health Management?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server


If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity of over or equal to 4TB, just navigate to [Storage Manager] [Disk] [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately carry out a scan.





After using IronWolf Health Management to scan your hard disks, the results will be shown either as “healthy” or a numerical output code. Please see the chart below to see the suggestions represented by the codes.





After a scan is complete, all scan result codes will be recorded in the ADM event log. In the future, just open the event log to take a look at any previous IHM scan results.






Q: Which hard disks support Seagate IronWolf Health Management?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server


According to Seagatethe following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models.



* The hard drive models supported by different ASUSTOR NAS devices may vary. Please refer to the compatibility list on the ASUSTOR websitehttps://www.asustor.com/service/compatibility

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to make use of the Seagate IHM function.

Q: What is Seagate IronWolf Health Management?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website: http://www.seagate.com/internal-hard-drives/hdd/ironwolf/




Q: What router models are compatible with ASUSTOR EZ-Router?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

For a complete list of compatible routers, please refer to the link below:

http://www.asustor.com/service/router?id=router



Q: What network ports are used by ASUSTOR NAS services?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Please refer to the table below for a list of network ports used by ASUSTOR NAS services.



Utilities

Port

Protocol

ASUSTOR Control Center

8888, 8889

UDP

System Services

Port

Protocol

ADM Web service

8000, 8001

TCP

AFP

548

TCP

Common Unix Printing System

631

TCP

FTP service (Server)

21

TCP

FTP service (Client)

55536 ~ 56559

TCP

iSCSI service

3260

TCP

MySQL service

3306

TCP

NFS

2049

TCP/UDP

Rsync service

873

TCP

Samba

137, 138, 139, 445

TCP

SSH service

22

TCP

WebDAV

9800, 9802

TCP

Web service

80, 443

TCP

Apps

Port

Protocol

aMule

4662, 4665, 4672, 4711, 4712

TCP/UDP

ASUSTOR Portal

8807

TCP/UDP

Bicbucstriim

80

TCP/UDP

BitTorrent Sync

5555

TCP/UDP

Boxee

8805, 5000, 54321

TCP/UDP

Cloudfleet

20030, 20031, 20032

TCP/UDP

CouchPotato

5050

TCP/UDP

Deluge

8112, 58846

TCP/UDP

Download Center

9999, 55555

TCP/UDP

DVBLink TV Server

8100, 8101, 39876, 39877, 39878, 39879, 39880, 39881, 39882, 39883, 65432

TCP/UDP

Domoticz

9980

TCP/UDP

Emby

8096,8920

TCP/UDP

EtherWake

9876

TCP/UDP

GameZ

8085

TCP/UDP

Headpghone5

8181

TCP/UDP

iTunes Server

3689

TCP

KODI

88, 36667

TCP/UDP

LazyLibrarian

5299

TCP/UDP

Logitech Media Player

9000, 9090, 9099

TCP/UDP

LooksGood

80, 9900, 9901, 9902, 9903,9904

TCP/UDP

Mail Server

25, 110, 143, 465, 993, 995

TCP

Mad Sonic

4242-4343

YCP/UDP

MiniDLNA

8200

TCP/UDP

MinimServer

9790

TCP/UDP

MongoDB

27017

TCP/UDP

Mono

7788

TCP

mylar

8090

TCP/UDP

NzbDrone

8989, 9898

TCP

NZBGet

6789

TCP/UDP

OpenERP

8069

TCP/UDP

Plex Media Server

32400

TCP/UDP

PostgreSQL

5432

TCP/UDP

pyload

7227, 9050

TCP/UDP

RALUS

6101

TCP/UDP

Remote Center

8809

TCP/UDP

rompr-mpd

8765

TCP/UDP

SABnbzdplus

8088

TCP/UDP

Shell In A Box

4200

TCP

SickBeard - Anime

7072

TCP/UDP

SickBeard

7071

TCP/UDP

SickRage

7073

TCP/UDP

Squid

3128

TCP

Subsonic

4040

TCP/UDP

Surveillance Center

8000, 1900, 7712,7713,10000

TCP/UDP

Sync

5556

TCP/UDP

Syncthing

8384-22000

TCP/UDP

teamspeak

9987, 30033

TCP/UDP

Thunder

9456, 8002

TCP/UDP

Tomcat

8080, 8443

TCP/UDP

Transmission

9091

TCP/UDP

Twonky

7000

TCP/UDP

TVheadend

9981-9982

TCP/UDP

Ubooquity

2202

TCP/UDP

UPnP Media Server

49152, 1900, 2869

TCP/UDP

UPnP Media Server V2

5001

TCP/UDP

utorrent

6880, 6888

TCP/UDP

VirtualHere USB Server

7575

TCP/UDP

VirtualBox

3389

TCP/UDP

VPN Server

1194, 1195, 1723, 1812, 1813

TCP/UDP

WonderBox

8003, 20001

TCP/UDP

XBMC

88, 36667

TCP/UDP

XDM

8585, 8086

TCP/UDP

NHome Server

38736

TCP/UDP

BubbleUPnP

58050

TCP/UDP

Domoticz

9980

TCP

Mobile Apps

Port

Protocol

 AiMusic

8000, 8001

TCP

 AiData

8000, 8001

TCP

 AiFoto

80, 443

TCP

 AiSecure

8000, 8001

TCP

 AiVideos

9900

TCP

Aicast

88,

TCP/UDP

AiMaster

8000, 8001

TCP/UDP

AiDownload

8000,8001

TCP/UDP

Q: What kind of external storage devices are supported by ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

For a complete list of compatible external storage devices, please refer to the link below:

http://www.asustor.com/service/storage?id=storage&lan=en




Q: What should I do if the system LED (green light) keeps flashing and the NAS cannot boot?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

To diagnose this issue more precisely, please check the status of the LED indicators for when the NAS is powered on with hard disks inserted and for when it is powered on without any hard disks inserted.

The LED indicators found on the front left-hand panel are described as follows in order from top to bottom:

Power LED Indicator: should be lit solid blue after booting has finished

System LED Indicator: should be lit solid green after booting has finished

Network LED Indicators: should be lit solid blue after booting has finished

If the system LED (green light) continues to flash after over 10 minutes when the NAS is powered on without hard disks, please contact ASUSTOR technical support: http://support.asustor.com

Q: How do I set up 2-step verification on my ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification code when logging into ADM. Verification codes are obtained from authenticator apps installed on your mobile device. The supported authenticator apps include Google Authenticator for Android, iPhone, and BlackBerry and Authenticator on Windows Phone.

The steps outlined below will show you how to configure and use 2-step verification on your ASUSTOR NAS.

2-Step Verification Configuration

1. Log in to ADM with your own account and click on [Settings] from the drop-down menu in the upper-right corner.





2. Select the [Enable 2-step verification] checkbox to launch the 2-step verification setup wizard. Click [Next].


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3. Download and install an authenticator app to your mobile device, such as Google Authenticator (Android/iPhone/BlackBerry) or Authenticator (Windows Phone).

4. Open your authenticator app and scan the provided QR code.

Note: The mobile app and your NAS must both be synchronized with NTP.


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5. Alternatively, you can click the link to manually enter a secret key. Click [OK] to close the window.


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6. Your authenticator app should generate a 6-digit verification code now. Enter this code into the text field in the wizard in order to confirm the configurations are correct. If an error occurs, please make sure the system time of your mobile device and ADM are synchronized. Also, verification codes are updated periodically, so make sure the code you enter has not expired. Click [Next].


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7. Click [Finish] to complete the setup.


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8. Once the setup wizard is finished, click [OK] to save the settings.


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Logging in to ADM with 2-Step Verification

1. On the ADM login screen, type in your username/password and click the sign in icon.


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2. Open the authenticator app on your mobile device and then enter the valid 6-digit verification code provided. You should now be able to successfully log in to ADM.


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Disable 2-Step Verification

If your mobile device is lost, please follow the steps below to disable 2-step verification for your ADM account.

For admin accounts

Please press the [RESET] button on the back of the NAS to restore the admin password back to its default. Please note that this action also resets the network settings of the NAS.

For other ADM accounts

Please contact the system administrator of the NAS to use the steps below to disable 2-step verification for your account.

1. Open [Access Control], select the account you want to disable 2-step verification for and click [Edit].


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2. Deselect the [Enable 2-step verification] checkbox and then click [OK]. This account will now be able to log in to ADM without entering a verification code.


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Q: How do I set up user privileges in Surveillance Center?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

The steps outlined below will show you how to configure user privileges in Surveillance Center.

Configuring User Privileges

1. Log in to ADM using the “admin” account and open Surveillance Center.

2. Select [Settings] -> [Privilege] to enter the privilege settings page.




3. System administrators possess the right to log into Surveillance Center. If you wish to grant

other users the access rights to access Surveillance Center, please go to [Access Control]-

> [App Privileges] to configure this.




4. Surveillance Center access rights are categorized into the “Manager” and “Viewer” roles. Users

who possess “Manager” privileges are able to access and use all functions while “Viewers” are only

able to use the Live View and Playback functions. Additionally, you can also create customized

roles to assign to users.

5. Other than the “admin” account, all other users will be set to “Viewer” by default.



Creating New Roles

Surveillance Center provides role based access control, allowing administrators to create roles for users according to their responsibilities, administrative tasks that they are able to execute, and the camera feed playback and administrative functions available to them. These roles can then be assigned to users based on their responsibilities and administrative tasks that they are able to execute, significantly increasing management convenience and flexibility.

You can configure roles with customized privileges for the live view, camera control, audio and playback of each camera using the settings below

1. Click “Edit Role” to enter the Role List page.

2. Click “+” to add a new role to the role list.




Q: How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows:


NAS1: 172.168.12.134

ASUSTOR NAS: 172.16.12.18


The instructions below will illustrate how to map a shared folder from NAS1 to an ASUSTOR NAS via the NFS protocol.


1. NFS services should be enabled on NAS1 and on your ASUSTOR NAS.



2. Create a shared folder on your ASUSTOR NAS and give it a name. In this example we used “NAS1”.


3. You can edit the access rights of this new shared folder by right clicking on it and selecting [Access rights].



4. Check that the new shared folder “NAS1” has been properly created by opening File Explorer.


5. Note the folder on NAS1 that you want to map. In this example, we will be mapping the “Media” folder from NAS1.



6. Enable SSH on both NAS devices and install Putty. For more information please see the link below:

http://support.asustor.com/index.php?/Knowledgebase/Article/View/190/22/how-to-ssh-into-my-asustor-nas


7. Open Putty and use the command below on the ASUSTOR NAS. It will then mount the Media folder from NAS1 to the ASUSTOR NAS via the NFS protocol.

#mount –t nfs 172.16.12.134:/volume1/Media/volume1/NAS1

8. Check NAS1 folder on the ASUSTOR NAS. The Media folder from NAS1 should now be mapped to this folder.


Q: How do I install the Teamspeak server and client ?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Please follow the steps below to install the Teamspeak server and client.

1. First, please search for and install Teamspeak server from App Central on your NAS.




2. After Teamspeak server has been installed, the teamspeak directory will be installed into the Public shared folder in order to allow access to configuration and logs. Please check your Public shared folder and download the log files from the logs folder.



3. Open the log file and find your Privilege Key. Token=”xxxxxxx” will be your Privilege Key as shown in the graphic below.




4. Download and install the Teamspeak 3 client from the official website: https://www.teamspeak.com/downloads




5. Open the client and log in to your Teamspeak 3 server using your Privilege Key (from step 3).





Q: How do I host a website on my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and more, allowing you to easily set up all different types of websites in just minutes.


To host your website on your NAS, please follow the instructions below:


1. Select [Services] -> [Web Server]. Select the [Enable Web server] checkbox found under the Web Server heading and then click [Apply].




2. In order to check that the setting has been successfully applied, enter the ASUSTOR NAS’s IP address into a Web browser and connect to it. You should be able to see the “Congratulations!” page as shown in the graphic below. This page is located in the ASUSTOR NAS’s “Web” shared folder. In order to host a website on the ASUSTOR NAS, you must upload it to the “Web” shared folder of the NAS.

congrats


3. Now click on the Virtual Host tab and then click on the [Add] button.


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4. The Virtual Host window will now appear. Fill out the required fields and then click [OK] once you are done. Your website should now be successfully hosted on the NAS.


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*Please note that if you need to fine tune the Web server on the NAS, you can use terminal service to connect to the NAS and configure .ini for apache server or php. Please refer to following link for instructions on connecting to the NAS’s terminal service:

http://support.asustor.com/index.php?/Default/Knowledgebase/Article/View/190/22/how-to-ssh-into-my-asustor-nas

Q: How do I encrypt shared folders on my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever lose your NAS or hard disks, it is not necessary to worry about your sensitive data being accessed by unauthorized persons.

Please follow the instructions below to encrypt a shared folder:

1. Log into ADM and then select [Access Control] -> [Shared Folders]. Select the folder that you wish to encrypt and then click [Edit].



2. Select the [Encrypt this shared folder] checkbox and then click [OK].



3. Create a password for this folder and then click [OK].



4. You should now be able to see a little lock icon beside the shared folder. This means the shared folder is encrypted now.



*You can export the encryption key and save it to your computer in case you forget it.

To export the encryption key, please select [Access Control] -> [Shared Folders], select the encrypted shared folder and then click on [Edit]. Click on [Export encrypted key], input the password for the folder and then click [OK] to save the encryption key to your computer.


Q: How do I choose the right hard disks for my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd


Q: How do I choose the right hard disks for my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd


Q: How do I back up my Linux computer to my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04.


1. Modify /etc/init.d/rsync as shown in the graphic below.




2. Modify /etc/default/rsync as shown in the graphic below.




3. Create a /etc/rsyncd.conf file and enter your back up information.




4. Create a /etc/rsyncd.secrets file and enter your account and password.





5. Use the command below to change permissions and restart rsync:

#chmod 600 rsyncd.secrets

#/etc/init.d/rsync restart


6. Log in to ADM and then select [Backup and Restore] -> [Remote Sync] to create a backup job.

For the server type select [Rsync-compatible server].
For the transfer mode please choose [Rsync-compatible server -> Your NAS].

Click [Next] once you are done.




7. Enter your server information and then click [Next]. (In this example, the Ubuntu 12.04 IP address is 172.16.12.235)






8. Select a source folder you want to back up and then click [Next].




9. Select the destination folder that you want to back up to and click [Next]. In this example, we have chosen the “Public” folder.




10. Specify a backup schedule and click [Next]. In this example, we selected [Scheduled backup].




11. Enter a name for the backup job into the [Save job as:] field and click [Next].

Note: Here you will also see additional checkboxes for a variety of backup options.

Archive mode (incremental backup): After enabling this feature, subsequent backup jobs will only copy the data that has changed since your last backup job at the block level. For example, if you have made some small changes to a 10 MB file, incremental backup will only copy the portions that you have made changes to. This can significantly reduce bandwidth usage and increase speed.
Compress data during the transfer: During backup you can compress the data that is being transferred thereby lowering bandwidth usage.
Keep file metadata: When you enable this option, certain file properties (permissions, extensions, attributes, owner, groups, etc.) will be sent along with the file to the destination.

Support sparse files replication: You will only need to enable this option when the data that you wish to back up contains sparse files. Normally, you will not have to enable this option.




12.  Look over a final summary of your settings. Once you’re done, confirm these settings by clicking [Finish].



13. You should now be able to see the job that you just created.




If you want to install a script file on your Linux computer, please follow the steps below to create backup job.

1. Select [Service] -> [Rsync Server] to add a backup module.




2. Use the command "rsync -av /home/amanda/Desktop/test/ rsync://amanda@172.16.13.2:873/test/Amanda" to back up your files to your NAS.

Q: How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox.



ownCloud

1. Log in to ADM and then select [App Central] -> [All Apps]. Search for “ownCloud” and then click on the [Install] button to install it.




2. After installation has completed, you will be able to see the ownCloud icon on the ADM desktop. Click the icon to start ownCloud and then create an admin account.




3. Next, go to https://owncloud.org/install/#install-clients to download and install the ownCloud desktop client on your computer.



4. After installation has completed, launch the ownCloud desktop client. Enter the server address for your NAS as shown in the graphic below and then click [Next].




5. Enter the username and password that you created for your admin account and then click [Next].




6. Select or setup a local folder that you want synced with ownCloud on your NAS and then click [Connect…].



7. The folder that you have selected on your computer will now be synced with ownCloud on your NAS.





Dropbox

1. Log in to ADM and then select [App Central] -> [All Apps]. Search for “DataSync for Dropbox” and then click on the [Install] button to install it.




2. After installation has completed, you will be able to see the DataSync for Dropbox icon on the ADM desktop. Click the icon to start DataSync for Dropbox and then click [Sign in].




3. Sign in with your Dropbox account. After successfully signing in to Dropbox, the data stored in your Dropbox will automatically be synchronized to the NAS.




4. Select a local folder that you want synced with Dropbox and click [Next].




5. Here you will be able to setup filtering rules. After you are done, click [Next].




6. Here you will be able to configure bandwidth and synchronization settings. After you are done, click [Finish].




7. DataSync for Dropbox will now sync with Dropbox.




8. Now go to https://www.dropbox.com/downloading?src=index to download and install Dropbox on your computer. Launch Dropbox and sign in.




9. Click [Open my Dropbox] to start to syncing your files. The Dropbox files on your computer and NAS should now be synced.





Q: How do I add the music stored on my NAS to the iTunes Server App?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

The iTunes Server App can turn your NAS into your home’s audio and video streaming center. It allows you to share music and movies from your NAS with computers in the same network environment.


The file formats supported by iTunes Server are as follows:

Audio: AIF, M4A (AAC & Apple Lossless), M4P, M4R, MP3, WAV

Playlist: M3U, WPL

Video: M4V, MOV, MP4

Please follow the steps below to add the music stored on your NAS to iTunes Server:

1. Log into ADM and then select [App Central] à [ASUSTOR Apps]. Search for “iTunes Server” and then click on the [Install] button to install it.




2. After installation has completed, you will be able to see the iTunes Server icon on the ADM desktop. Click on the icon to start iTunes Server. Enter a display name for your NAS under the [General] tab.




3. Under the [Advanced] tab, you will be able to add folders containing music files from your NAS to

iTunes Server. Click on the [Add] button, and then select the folders of your choice.




4. Now, open iTunes on your PC or Mac. Choose your ASUSTOR NAS under the “Music” heading in the top left hand panel of the iTunes window. Click on it to begin browsing through and streaming your music.

Q: How do I access files on my NAS from within my local network via NFS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service.


Enabling NFS service on Your NAS


1. Log into ADM and then select [Services] -> [NFS]. Select the [Enable NFS service] checkbox and click [Apply]. Click on the provided link to configure NFS privileges.



2. The Shared Folders section should now be visible. Select a folder (in our example, “Public”) and then click on the [Access Rights] button. Then click on the [NFS Privileges] tab.


http://www.asustor.com/images/kindeditor/image/20160711/20160711141841_63534.jpg

3. Click the [Add] button in order to add IP addresses that you wish to allow access via NFS. Once you are finished, click [OK].


You are now ready to connect to your NAS using via NFS. Please follow the steps outlined below to connect to your NAS.

Connecting via NFS

1.   In the Linux command prompt, enter the following command:

mount -t nfs:/

For example, if the IP address of your NAS is 192.168.1.104, you must mount the “Public” network drive to Linux’s /mnt/pub directory, then enter the following command:

mount -t nfs 192.168.1.104:/volume1/Public  /mnt/pub


http://www.asustor.com/images/kindeditor/image/20160325/20160325102303_53735.png


Note: You must be logged in using the root account in order to mount a network drive.

Q: How many simultaneous backup jobs do ASUSTOR NAS devices support?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below:

Max. Number of Jobs

Models

60

AS1002T, AS1004T, AS-202T, AS-202TE, AS-204T, AS-204TE, AS-302T, AS-304T, AS-204RS

80

AS3102T, AS3104T, AS5002T, AS5004T, AS5008T, AS5010T, AS5102T, AS5104T, AS5108T, AS5110, AS-602T, AS-604T, AS-606T, AS-608T, AS6102T, AS6104T, AS6202T, AS6204T, AS-604RS, AS-604RD, AS-609RS, AS-609RD

100

AS7004T, AS7008T, AS7010T, AS7009RD, AS7009RDX, AS7012RD, AS7012RDX


Q: How do I stream videos smoothly with LooksGood/AiVideos?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers.


More information about LooksGood, AiVideos, please kindly refer to the links below:

Introduction to LooksGood:
http://download.asustor.com/college/en/NAS_138_Introduction_to_LooksGood.pdf

Configuring AiVideos and MX Player Decoder:
http://download.asustor.com/college/en/NAS_247_Configuring_AiVideos_and_MX_Player_Decoder.pdf

Video Transcoding for a Smoother Playback Experience


Real-time hardware transcoding using Intel processors on ASUSTOR NAS devices allow video files that are not supported by the playback device to be first converted into a playable format before being sent to the playback device. With such powerful hardware, even real-time transcoding of 1080p high resolution video files is a piece of cake. If bandwidth issues cause playback to become choppy, you can always adjust the resolution of the video stream to create a smoother playback experience.

Supported formats for streaming playback and transcoding on ASUSTOR NAS are as follows:




Note:

1. For file extensions such as AVI, FLV, MOV, MP4, MKV, TS and other formats, if their codec is not in the supported list above, you will not be able to execute transcoding.
2. Please select 720p or a lower transcoding resolution if you are using an iPhone 5 (A6 32-Bit) or older.
3. Models with hardware transcoding support: AS-202TE/AS2TE / 3 / 31 / 32 / 50 / 51 / 61 / 62 / 63 / 64 / 70


Q: How can I backup files from Windows to my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR provides Windows users with the free Backup Plan utility that makes backing up files from Windows PCs to ASUSTOR NAS devices easy. Backup Plan can be used to backup data from a Windows PC or Server to specified destination devices including, but not limited to another NAS, FTP servers, or a local computer. Backup Plan supports one-time backups, scheduled backups and synchronization. If your original data should become damaged, destroyed or lost, Backup Plan also provides convenient data restoration.


Supported operating systems: Windows XP, Vista, 7, 8, Server 2003/ 2008/ 2012


You can download the latest version of Backup Plan from: http://www.asustor.com/service/downloads


The Backup Plan Interface

The Backup Plan interface includes a series of buttons which are described below:

Backup: Clicking this button will execute the backup job.

Remove: Clicking on this button will remove the specific backup plan.

Edit: This button allows you to edit the configurations for the specific backup plan.




Information: Clicking this button will give you detailed information about a specific backup plan.




Log: Clicking on this button will show you logs of Backup Plan’s statuses and activities




Settings: Clicking on this button provides 2 advanced settings

l Language selection

l Start ASUSTOR Backup Plan on system startup.




Creating a Backup Plan

In the example below, we will teach you how to create a scheduled weekly backup plan that backs up data from your Windows computer to your ASUSTOR NAS.

1. Click on the [Create] icon to create a Backup Plan.




2. Select [ASUSTOR NAS] for your backup destination and type in a name for your new plan.




3. Backup Plan will then scan your local area network for ASUSTOR NAS devices. Select a NAS of your choice from the list and then click [Next].




4. Enter the username and password for your NAS and then click [Next].




5. Backup plan provides 3 different backup methods:

Backup once: After configurations have completed, Backup Plan will execute a one-time backup.

l Synchronization: After configurations have completed, Backup Plan will execute the backup job

once. Afterwards, Backup Plan will continue to monitor the local computer source folder that

you have selected.  When new files are added to this folder, they will be automatically synchronized

to the destination NAS.

l Schedule Backup: This method allows you to schedule a recurring backup job.

In the example below, we select [Schedule Backup] and proceed to configure [Backup

frequency] and [Day].

There will also be additional configurations presented to you:

l If file already exists: You can choose to [Skip if not modified] or [Overwrite] any already exiting

files.

l Mission mode: Enabling Mission mode allows you to configure the period of time under which                 your backup job will be active, after which it will be aborted if not started.

Once you are done with the configurations for this step, click [Next].




6. Backup Plan will now scan your local computer for folders that can be backed up. Select the folder(s) that you wish to back up from the list and then click [Next].




Note: The [Filters] button allows you to select file types that you wish to include or exclude in your backup job. Backup Plan provides you with a list of several different file types that you can filter with common ones selected by default. You will also be able to configure the file extensions that can be filtered with the file type. (In the graphic below, we have selected “Temporary files” as an example.)

You can also click the [Add] button to create a customized filter.



7. Select the destination folder that you want to keep the backup job in from the list provided and then click [Finish].

Note: The user account that you used in step 4 must have “read & write” privileges for a folder in order for the folder to show up in this list.



8. You should now be able to see the plan you have just created in the Backup Plan interface.

Note: Backup Plan supports a maximum of 6 different backup plans.




Restoring a Backup

1. In order to restore a backup, first select a plan that was successfully backed up and then click on the [Restore] icon.



2. Now you will able to select [Directly restore the backup] or [Restore parts of the backup]. Select the radio button of your choice and then click on [Next].



3. You can directly restore the backup to its original directory path or restore it to another path on your local computer. Select the radio button of your choice and then select whether you want to overwrite or skip existing files.

Once you are done, click on [Finish] and Backup Plan will immediately begin restoring your backup.



Q: How can I transcode 4K videos on my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App.


The supported codecs Source are as follows:

Models

AS31/32/61/62/63/64

AS50/51/7

Supported Codecs

H265(HEVC), H.264 (AVC), MPEG-2, VC-1

H.264 (AVC)


Please follow the steps below to transcode 4K videos using LooksGood:

1. From the ADM desktop select [App Central] -> [ASUSTOR Apps] and search for “LooksGood”. Once you have found LooksGood click on the [Install] button to install it.




2. After installation has completed, the LooksGood icon will appear on the ADM desktop. Click on the icon to start LooksGood and then select [Media Converter].




3. Click on [Add] and then choose a file or directory that you want to convert.




4. Select the file or directory that you want to convert and then click [Next].




5. Select the resolutions that you want to convert to and then click on [OK].




6. The time required for the conversion will depend on the NAS CPU and the length of the video file. A message will appear showing you this information. You can select the [Do not show this again] checkbox and then click on [OK]. Your file should now begin to convert.












Q: How can I adjust the fan speed on my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice.

ASUSTOR NAS provides four different fan speed modes:

Auto: The rotation speed of the fan will be adjusted automatically according to the NAS’s CPU and hard disk temperatures.

Low speed: The rotation speed of the fan will be lowered, producing less noise. However, the temperature of the NAS may increase.

Medium speed: The fan will rotate at medium speed.

High speed: The fan will rotate at a high speed, producing more noise. The temperature of your NAS may decrease.



Q: Does my NAS support external optical drives such as DVD-RW, DVD-ROM, CD-ROM, or CD-RW drives?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Yes, ASUSTOR NAS supports the reading of content from external optical drives. For a list of compatible external optical drives, please click on the link below:

http://www.asustor.com/service/opticalDrive?id=opticaldrive&lan=en



Q: Can my NAS play Direct Stream Digital (DSD) files?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio.


Please follow the steps below to setup the Hi-Res Player App on your NAS.

1. Log into ADM and select [App Central]-> [All Apps]. Search for Hi-Res Player and then click on [Install].




2. After installation has completed, you will be able to see the Hi-Res Player icon on the ADM desktop. Click on the icon to start Hi-Res Player. Next, click on the settings icon to change audio outputs. Please select your USB DAC. (Make sure your USB DAC is connected to your NAS. In this example, we have selected “iFi nano iDSD”)



Note:

1. DSD supports DSD64, DSD128, and DSD256. However, support for these DSD file formats will depend on the USB DAC in use and its support of DoP (DSD over PCM).

2. When playing DSD files, please only enable audio output for the DAC (disable ALSA and HTTP streaming).


For the USB DAC compatibility list, please click on the link below:

http://www.asustor.com/service/dac?id=dac&lan=en




Q: Where can I find the identity information (serial number) for my ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM.

Exterior of the original packaging



Underneath the device


包裝2


From within ADM: After logging into ADM, select [System Information] -> [About This NAS].


Q: What do the different parts of the ASUSTOR NAS model numbers mean?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand!

ASUSTOR NAS Model Naming Conventions




1.   ASUSTOR

2.   Represents the series of the model: For example, 10, 31, 32, 50, 51, 61, 62, 70 series.

3.   Represents the number of drive bays on the model: For example, 02 will mean 2 drive bays while 04 means 4.

4.   Represents the model type:

T = Tower

RS = Rackmount Single Power Supply

RD = Rackmount Dual Power Supply

Q: How do I initialize my ASUSTOR NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

You can initialize your ASUSTOR NAS using a variety of methods. Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: “link”

Initialization Using the LCD Display

This installation method is only suitable for use on models with LCD Displays (AS6, AS62, AS7, AS51 Series).

1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.

2. The LCD display will ask you whether or not you want initialize the NAS once it has detected

that the NAS has not yet been initialized.

3. Please use the "” button found on the right side of the LCD display to confirm that you want

to initialize the NAS. The system will now start the initialization process.


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4. Initialization is complete when the NAS’s IP address is shown on the LCD display.  Note:

I. The password for the “admin” account will be set to “admin”.

II. The NAS will initialize your hard disks using the following default RAID levels:


2 hard disks = RAID 1

3 or more hard disks = RAID 5

Initialization Using your Computer


1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.

2. Make sure your NAS and computer are both connected to your local network.

3. Install the ASUSTOR Control Center utility on your computer, either from the installation CD provided with your NAS or from the official ASUSTOR website (http://www.asustor.com/service/downloads).

4. Launch ASUSTOR Control Center. It will automatically begin to scan your network for ASUSTOR NAS devices.


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5. Select your NAS from the list. Your Web browser will now open to the ASUSTOR NAS setup wizard. You will be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.


ADM Initial


6. Enter a name for your NAS, configure a password and then select your storage requirements. Please note that all data on your hard disks will be erased and cannot be recovered. Select the [I confirm that I have read and understood the above] checkbox and then click on the arrow to the right to being initialization.


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7. Your NAS will now begin to initialize.


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8. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as this will give you an ASUSTOR ID. An ASUSTOR ID is required for downloading NAS Apps from App Central and you can also use it to log in to the technical support center should you encounter any problems.


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9.NAS initialization should now be complete. Enjoy your ASUSTOR NAS!



Q: Can I initialize my NAS with just my mobile phone?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization is easy, convenient and at your fingertips! The procedure is as follows:


Please follow the steps below to initialize your ASUSTOR NAS with your Android/iOS device. A video detailing this process is also available at: https://youtu.be/5ZATeOwnalA


1. Search for “AiMaster” in Google Play or the Apple App Store. You can also use the

links or QR codes provided below. Download and install the AiMaster mobile app to

your mobile device.

AiMaster Google Play

AiMaster for Android: https://play.google.com/store/apps/details?id=as.arc.aicontrol

AiMaster iTunes

AiMaster for iOS https://itunes.apple.com/tw/app/aimaster/id668985791?mt=8


2. Insert a hard disk into slot 1 of your NAS and then power on the NAS.


3. Connect your NAS to your local network and then make sure that your

mobile device is connected to the same network as well.


4. Next, open AiMaster on your mobile device and then select the [ + ] icon from the toolbar at the top of the screen.



5. Select [Auto Discovery]. AiMaster will now scan the local network for your NAS.


6. Select your NAS from the list that appears.




7. Select [Start Initialization] to begin installation. Follow the prompts and instructions to complete the configuration process.



8. You will now be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.



9. Enter a name for your NAS, configure a password and then select your storage requirements. After you are done, select [Start Initialization].


10. Your NAS will now begin to initialize.


11. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as  this will give you an ASUSTOR ID. An ASUSTOR ID is required for  downloading NAS Apps from App Central and you can also use it to log in  to the technical support center should you encounter any problems.



12. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!



Q: Why can't my NAS enter disk hibernation after installing Surveillance Center?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings>Hardware>Energy Control>Disk Hibernation. Disk hibernation for internal and external disks can be configured to occur after a specific idle time period or can be disabled.


Furthermore, if the following services are running, they may prevent your hard disks from going into hibernation.


1. Apps: If you have installed Apps from App Central such as XBMC, Plex, UPnP Server, iTunes Server,

Dropbox, Owncloud, or Surveillance Center. These Apps might scan or sync files/content in the

background all the time or regularly, preventing disk hibernation.

2. Download Center: If Download Center is continually downloading files from internet, it will continue to

access hard disks.

3. Windows Services: If your NAS has been joined to Active Directory (AD) or the  Local Master browser

has been enabled.

4. Client PCs/Macs with mapped share folders from the NAS.

5. Utilities: ASUSTOR Control Center, Backup Plan, Download Assistant. These PC utilities may keep

checking for the existence of your NAS preventing it from entering into hibernation.



If you wish to know which process keep accessing your disks, please kindly refer the graphic below and use the diagnostic tool to check.






Q: How do I install ASUSTOR mobile apps for my Android/iOS device?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are available for download from either Google Play for Android devices or the App Store for iOS devices.


You can go to the mobile app section of the official ASUSTOR website for more information about the ASUSTOR mobile apps and for corresponding QR codes that can be used to quickly access the download page for the apps in either Google Play or the App Store.


Q: How do I join my NAS with a Windows Active Directory domain?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following types of information from your AD server:


· Domain Name

· Domain DNS Server

· AD Server Name

· Domain NetBIOS Name


In the following example we will show you how to obtain these pieces of information from a Windows AD server and then use them to connect a NAS to a Windows AD domain.


Note: Your Domain DNS Server is the DNS sever that is used for your Active Directory. If you are unsure about what the IP address for your Domain DNS Server is, please contact your system administrator.


Getting Information for the AD server

STEP 1

In your Windows AD server double-click on [Computer].



STEP 2

Then click on [System properties].


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STEP 3

The system screen should now appear. You should be able to find your AD Server Name and Domain Name on this screen.

Please see the graphic below:

A. = AD Server Name

B. = Domain Name


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STEP 4

Now select [Start] -> [Programs] -> [Administrative Tools] -> [Server Manager].


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STEP 5

In the left hand panel navigate to [Roles] -> [Active Directory Domain Services] -> [Active Directory Users and Computers]. Right click on your domain and then select [Properties].


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STEP 6

In the Properties dialog box you should be able to find your Domain NetBIOS Name.

Please see the graphic below:

C. = Domain NetBIOS Name


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Connecting the NAS to the AD domain

STEP 1

In ADM select [Services] -> [Windows]. And then under the Active Directory tab click on [Join Domain].


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STEP 2

The Join Active Directory window will now appear. Select the [Advanced setup] radio button and then click [Next].

Note: You can also choose the [Quick setup] option if you wish.


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STEP 3

Use the information that you obtained in the previous section to fill out the required fields.


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STEP 4

Enter the administrator username and password for your AD server and then click [Finish].


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STEP 5

You should now have successfully connected to your AD domain.


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Q: How do I identify the drives on my NAS?



#NAS # ASUSTOR # HDHomeRun # DVR # Live TV # Plex # Plex Media Server

You can identify the different hard drives on your NAS using Storage Manager. To do this, open Storage Manager from the ADM desktop and click on the [Volume] section. Here you will be able to see all of the hard drives that make up your storage volumes as well as their location in the NAS.



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