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Knowledge Base

General »

How do I update ADM? How do I know which version I have?

Finding ADM version: ADM’s version number is found in two locations; 1. By clicking System Information Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.


Where is the ADM Health Record?

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to...


How do I register an ASUSTOR product and obtain an ASUSTOR ID?

Once the NAS has been initialized, you will be able to log in to ADM. Click Settings. Click Create new account.


How can I change the amount of failed login attempts?

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings. Click...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password. Results will be as below....


What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control...


What should I do if the system LED (green light) keeps flashing and the NAS cannot boot?

To diagnose this issue more precisely, please check the status of the LED indicators for when the NAS is powered on with hard disks inserted and for when it is powered on without any hard disks inserted. The LED indicators found on the front left-hand panel are described as...


How do I set up 2-step verification on my ASUSTOR NAS?

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification...


How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows: NAS1: 172.168.12.134 ASUSTOR NAS: 172.16.12.18...


How do I install the Teamspeak server and client ?

Please follow the steps below to install the Teamspeak server and client. 1. First, please search for and install Teamspeak server from App Central on your NAS. 2. After Teamspeak server has been installed, the teamspeak directory will be...


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...


How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...


Where can I find the identity information (serial number) for my ASUSTOR NAS?

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM. Exterior of the original packaging Underneath...


What do the different parts of the ASUSTOR NAS model numbers mean?

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand! ASUSTOR NAS Model Naming Conventions...