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Knowledge Base

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How to enable or disable TLS 1.3 in Windows 10?

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10. Windows 11 has TLS 1.3 enabled by default, the settings are not required to change in Windows 11. TLS 1.3 is not...


How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing. 1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports.  ASUSTOR NAS...


Which TLS Version Should I Use?

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established. TLS 1.0 will no longer be supported for security reasons. ADM 4.0 and above supports...


What are the limitations of Wake on WAN (WOW)?

System requirements for Wake on WAN: AS63, 64, Nimbustor, Drivestor, Drivestor Pro, Lockerstor, Lockerstor Gen2 Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions. Listed below...


Why AS4002T/AS4004T 10G Ethernet port not working when connecting to 2.5G network device directly?

It's a known Marvell firmware issue, the work around is connecting AS4002T/AS4004T 1G Ethernet port to the network device, then the 10G-2.5G connection will start to work. *We'll fix it in our future software upgrade as soon as we get the firmware update from Marvell....


How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt. Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like...


Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G


Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...


Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name. To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) in ADM-Settings-Manual Connect section properly then use...


Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are having issues connecting to your NAS using your Cloud ID and myasustor.com, please follow the steps outlined below to troubleshoot this issue. 1. Log into ADM and select  [Settings] >  [Manual Connect] . Check the  [DDNS]  and ...


Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [Ease of Access] >  [DDNS] . Make sure that the DDNS settings...