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Q: How to enable or disable TLS 1.3 in Windows 10?

2022-09-07



#TLS # HTTPS # Windows 10

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10.

TLS 1.3 is not enabled in Windows 10 by default. If you are using network apps that require or support TLS 1.3, you should enable TLS 1.3 in Windows 10.

  • In Windows 10, click [Search] on the [Taskbar].
  • Enter [regedit] and then you will find [Registry Editor] here.
  • Click on [Open].


Enable TLS 1.3:

  • Find the following path in the left panel of the Registry Editor:
  • Double-click on [Enabled].
  • In the [Value data] field, change the value to [1] and click [OK].


However, if some apps you are using in Windows 10 do not support TLS 1.3, the apps possibly do not work properly by TLS 1.3 is enabled, and you should disable TLS 1.3 in Windows 10.


Disable TLS 1.3:

  • Find the following path in the left panel of the Registry Editor:
  • Double-click on [Enabled].
  • In the [Value data] field, change the value to [0] and click [OK].

Q: Supported formats for streaming playback and transcoding on ASUSTOR NAS

2022-08-19



#TLS # HTTPS # Windows 10

Supported formats for streaming playback and transcoding on ASUSTOR NAS

You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format for playback.


NAS Model AS2TE / 3 AS1 / 2 / 40 / 6 / 65 / 71 AS31 / 32 / 61 / 62 AS63 / 64 AS11 / AS33 / AS52 / 53 / 66 / 67 AS50 / 51 / 70
LooksGood Server Transcoding Hyper-Transcode [1] 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Codec [1] (Decode) Hardware Decode Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p. - Supported codecs: H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1 up to 1080p. Supported codecs: H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1, VP9 up to 1080p. Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p.
Software Decode Supported codecs: MPEG-1, MPEG-4 up to 1080p. Supported codecs: H.264 (AVC) up to 1080p. Supported codecs: MPEG-1, MPEG-4 up to 1080p. Supported codecs: H.265 (HAVC), MPEG-1, MPEG-4 up to 1080p.
Web Browser
(LooksGood)
Stream Original File 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
iOS [2]
(AiVideos)
Android
(AiVideos)
Hyper-Transcode [1] 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Stream Original File Supported formats depend on the device. It is recommended that you install MX Player for an optimal user experience.
Chromecast
(Android AiVideos)
Hyper-Transcode [1] 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Stream Original File Supported video codecs: H.264 Supported audio codecs: AAC/MP3 for MP4

Note:
  1. For file extensions such as AVI, FLV, MOV, MP4, MKV, TS and other formats, if their codec is not in the supported list above, you will not be able to execute transcoding.
  2. Please select 720p or a lower transcoding resolution if you are using an iPhone 5 (A6 32-Bit) or older model.
  3. Models with hardware transcoding support: AS-202TE / 2TE / 3 / AS11 / 31 / 32 / 33 / 50 / 51 / 52 / 53 / 61 / 62 / 63 / 64 / 66 / 67 / 70

Q: What is the maximum number of expansion units supported on an ASUSTOR NAS?

2022-08-05



#TLS # HTTPS # Windows 10

A maximum of fifty-two drive bays combined are theoretically supported on ADM 4.1 and above. In practice, the maximum number of expansion units supported are based on the numbers of USB 3.0+ ports available on your NAS.
For example, The LOCKERSTOR 12RD supports up to four AS6004U expansion units since it has four USB 3.2 Gen 1 ports.
The LOCKERSTOR 12RDX and LOCKERSTOR 16RDX support six AS6004U expansion units since they have four Type-A USB 3.2 Gen 2x2 ports and two Type-C USB 3.2 Gen 2x2 ports with appropriate adapters.

Series

AS6004U

AS10/10 v2 2
AS11 2
AS31/32/31 v2/32 v2 3
AS33 3
AS40 2
AS50/51 3
AS52/53 3
AS61/62 3
AS63/64 4 (Type A x 3, Type C x 1)
AS65 2
AS6504RS/AS6504RD/AS6512RD 4
AS66 3
AS67 2
AS70 3
AS7110T 3
AS7112RDX/AS7116RDX 6 (Type A x 4, Type C x 2)

Q: How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

2022-08-08



#TLS # HTTPS # Windows 10

The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing.
1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports. 

ASUSTOR NAS
 
ZenWiFi Pro XT12  
 

If you are setting up a mesh router, your NAS must connect to the host instead of nodes. 
2. Entering the ASUS router settings page.
2.1 Open the browser, and type http://router.asus.com
     After using your account/password to log in setting page, please click LAN > Switch Control > Bonding/Link aggregation. Enable it and click apply. This will enable link aggregation functionality to work.

 
For more information, please visit: https://www.asus.com/support/FAQ/1016088/

3. Enabling Link Aggregation
3.1  Click Add and then click Create Link Aggregation
 

3.2 Select 802.3ad
 

3.3 Complete IP settings
 

3.4 After confirming, click Finish
 
Setup is now complete.
 

Q: Safely using M.2 SSDs as primary NAS storage

2022-05-13



#TLS # HTTPS # Windows 10

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered through use of a computer running Linux to access data. ADM volumes cannot be migrated to different installations of ADM.

Q: Using Firefox to connect LooksGood with HTTPS

2022-05-04



#TLS # HTTPS # Windows 10

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.


  1. Open the Firefox menu and click on [Settings].

  2. Select [Privacy & Security] [Certificates] [View Certificates...].

  3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

  4. In the "Location" field, enter [https://172.16.x.xx:9907] (172.16.x.xx is your NAS IP) and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

  5. Repeat previous step and then enter [https://172.16.x.xx:9908] to add another port connection.

Q: Using Firefox to connect Surveillance Center with HTTPS in Windows

2022-05-04



#TLS # HTTPS # Windows 10

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.


  1. Open the Firefox menu and click on [Settings].

  2. Select [Privacy & Security] [Certificates] [View Certificates...].

  3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

  4. In the "Location" field, enter [https://127.0.0.1:7683] and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

Q: Takeasy supported websites

2022-04-29



#TLS # HTTPS # Windows 10

Takeasy supported websites

 

Name

Website

BBC

http://www.bbc.co.uk/

CBS News

http://www.cbsnews.com/

CCTV央视网

http://www.cctv.com/

CNBC

http://www.cnbc.com/

CNN

http://www.cnn.com/

CtsNews華視新聞

http://news.cts.com.tw/

DouyuTV斗鱼

https://www.douyu.com/

ESPN

http://www.espn.com/

facebook

http://facebook.com/

FOX NEWS

http://video.foxnews.com/

HBO

http://www.hbo.com/

Huajiao: 花椒直播

http://www.huajiao.com/

Instagram

http://www.instagram.com/

iqiyi: 爱奇艺

http://www.iqiyi.com/

Le: 乐视网

http://www.le.com/

Meipai: 美拍

http://www.meipai.com/

NextTV: 壹電視

http://www.nexttv.com.tw

PandaTV: 熊猫TV

http://www.panda.tv/

Vimeo

https://vimeo.com/

xiami:song: 虾米音乐

http://www.xiami.com/

Xuite: 隨意窩Xuite影音

http://vlog.xuite.net/

Yahoo: Yahoo screen and movies

https://www.yahoo.com/movies/the-great-wall-trailer-220243432.html

YouTube

http://www.youtue.com

台灣蘋果日報

http://www.appledaily.com.tw/

优酷网

http://www.youku.com/

奇艺网

http://www.iqiyi.com/

哔哩哔哩弹幕视频网

http://www.bilibili.com/

音悦台

http://www.yinyuetai.com/

** Applied to Takeasy 1.0.2.r328  or later version **

 

Takeasy use the download tool: youtube-dl, you can see more supported websites here:https://rg3.github.io/youtube-dl/supportedsites.html

 

 

注意事項:影音檔案是否能順利下載,取決於該網站的下載規定,若下載規定變更,可能會無法下載。
Notice:Downloading online video depends on the website's policy. If the website changes the downloading policy, maybe you cannot download video from the website.

Q: How to connect an IP camera to Surveillance Center with ONVIF?

2022-05-04



#TLS # HTTPS # Windows 10

ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for network IP cameras via the ONVIF standard protocol. That means system integrators and home users can take advantage of boosted interoperability and more flexible installation with standard features like device search, live viewing and recording, PTZ functionality control, in-camera motion detection and digital input, or camera video settings.

To connect an IP camera via ONVIF, please make sure the device is compliant with ONVIF Profile S or Profile T.

A list of ONVIF compliant devices can be found via the link below:

ONVIF Conformant Products


Step 1

  • Go to Surveillance Center Settings Camera and click [Add].


Step 2

  • Select the option to search for the devices on your local network.


Step 3

  • Select a camera from the result list that you want to connect to Surveillance Center.


Step 4

  • Click [Test] and see if the configurations are working properly.
  • If you see a snapshot or green check mark, then it should be working properly.



Note:

If the device cannot be discovered, please go back to Step 2 and select the option that allows you to enter the camera information manually.


Now you can select [ONVIF] for brand and input the following information for the rest of the fields:

  • IP/Host: Camera's IP or Host
  • Port: Camera's HTTP port (normally 80)
  • Username/Password: Camera's administrator username and password.



Appendix: Difference between connecting camera via ONVIF and RTSP.

V: Support; X: Not support

Q: How to connect an IP camera to Surveillance Center with Generic RTSP?

2022-05-04



#TLS # HTTPS # Windows 10

To connect an IP camera, please first find the correct RTSP path (URL)* of the camera.

* You should be able to get this information from camera vendors. If you are unable to get this information, you may use the sites listed below for reference:

https://www.ispyconnect.com/cameras


Step 1

  • Go to Surveillance Center Settings Camera and click [Add].


Step 2

  • Select the option that allows you to enter the camera information manually.


Step 3

  • For [Brand] select [User-Defined] and for [Model] select [RTP over RTSP (TCP)] or [RTSP and RTP over HTTP].
  • Input the following information for the rest of the fields:
    • IP/Host: Camera's IP or Host
    • Port: Camera's HTTP port (normally 80)
    • RTSP Path: If you find the RTSP path info as [rtsp://ip_adx/channel1], then you should input [channel1] for this field.
    • RTSP Port: The RTSP port (normally 554). If you have selected [RTSP and RTP over HTTP] for [Model], this field will not appear.
    • Username/Password: Camera's administrator username and password.


Step 4

  • Click [Test] and see if the configurations are working properly.
  • If you see a green check mark, then it should be working properly.

Q: Which TLS Version Should I Use?

2022-04-15



#TLS # HTTPS # Windows 10

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established.

TLS 1.0 will no longer be supported for security reasons.

ADM 4.0 and above supports TLS 1.1, 1.2 and 1.3.
ADM 3.5.9.RRS1 and above supports TLS 1.1 and 1.2.


After enabling HTTPS connection in Settings under General, select the appropriate minimum TLS protocol version for HTTPS connections according to your needs:


  1. TLS 1.1: Allow connections using TLS 1.1, 1.2 or 1.3.
    • Compatible with most browsers such as Chrome, Firefox, Edge, Safari and all ASUSTOR apps.
    • Contains minimal security.
  2. TLS 1.2: Allow connections using TLS 1.2 or 1.3, this is the system default.
    • Compatible with most browsers such as Chrome, Firefox, Edge, Safari.
    • Compatible with most ASUSTOR apps.
    • Surveillance Center not yet supported.
  3. TLS 1.3: Only allow connections using TLS 1.3.
    • Compatible with modern browsers including, but not limited to Chrome, Firefox, Edge, Opera and Safari.
    • Compatible with Android 10 and above, iOS 12.5 and above.
    • Listed below are apps that cannot connect with HTTPS at this moment in time:
      • ASUSTOR Backup Plan (ABP) Windows
      • ASUSTOR Download Assistant (ADA) Windows
      • ASUSTOR EZ Sync (AES) Windows
      • Surveillance Center
    • Known issues for iOS apps currently being worked on:
      • AiFoto3 is not able to play back video files from a NAS using an HTTPS connection.
      • AiMusic is not able to play back audio files from a NAS using an HTTPS connection.
      • AiData is not able to play back video files from a NAS using an HTTPS connection.
      • AiSecure is not able to play back surveillance recordings from a NAS using an HTTPS connection.

Q: Why doesn’t ASUSTOR offer Hybrid RAID?

2022-03-02



#TLS # HTTPS # Windows 10

ASUSTOR prides itself in delivering a quality experience, therefore, ASUSTOR has chosen not to support Hybrid RAID for a variety of reasons. 
Although old hard drives can be used, if using varying capacities, especially when the difference is large, the age of each drive may vary significantly. ASUSTOR reserves the following concerns: 
- NAS devices are not always filled up. A customer may purchase a NAS and only use some of the available hard drive bays. Since hard drives are purchased at different times, there may be gaps in speeds that could negatively affect speeds when using an ASUSTOR NAS.
- Varying capacities of hard drives mean that the total capacity needs to be divided evenly to match the uneven sized drives. This may also negatively affect speeds and experience on an ASUSTOR NAS.
- Smaller capacity drives often are older and will reach the end of their service life faster. If a hard drive is replaced, the array needs to be rebuilt and can introduce risk with varying capacities and ages.
- A limitation of hybrid RAID is that an odd number of drives cannot be used, wasting the capacity of the leftover drive. 
ASUSTOR recommends to use hard drives of the same capacity to create an array in order to achieve the most efficient utilization.
Retiring or replacing old hard drives? Use MyArchive instead to create hot-swappable archive drives to hold onto old data.


ASUSTOR College 255 - Using MyArchive



Q: I've been affected by ransomware. What should I do?

2022-07-25



#TLS # HTTPS # Windows 10

If you've been affected by Deadbolt ransomware, please follow the related instructions below.


Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server and ASUSTOR Downloads has been higher than this version, you cannot install the latest version to decrypt the data.
Please select Manual update ADM and download the ADM image file corresponding to your NAS model in Step 2 below, and then manually update this specific ADM version in Step 3.
For further assistance, please submit a support ticket in our Support Center.


Step 1

  • Please turn off your NAS, remove all hard drives and reboot.
  • When the initialization page appears, reinsert the hard drives. (No hard drive detected in slot 1.)


Step 2

  • Wait for a while for the hard drives to go online, and the following screen will appear. Reload the webpage to if the page is not changed.
  • After firmware upgrade in the following initialization, the settings will stay as they were before Deadbolt attack, BUT encrypted files still encrypted, unencrypted files still unencrypted.


  • Please click Live update and then click Next.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server has been higher than this version, you cannot install the latest version to decrypt the data.
Please download the ADM image file corresponding to your NAS model, and then manually update this specific ADM version in Step 3.



Step 3

If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version downloaded in the previous step: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3.

If you're on the initialization screen and not connected to the Internet or you don't need to enter the decryption key to retrieve lost data, please download ADM from ASUSTOR Downloads to your computer.


  • Once done, manually update ADM by uploading the ADM image file from your computer as shown below.
  • Please press Next.


Step 4

  • Update.
  • After the update has completed, you'll be able to return to ADM.



If you do not have a computer to update ADM with web browser, you can use the mobile app - AiMaster to update ADM:


  • Log in to your NAS on AiMaster.
  • Confirm the ADM version and update ADM directly if the update dialog appears automatically.


  • Or click [Settings] [ADM Update] to update ADM.


  • After updating ADM with AiMaster, you still need to use web browser for the following ways to restore the data if you want.


If you want to restore data and you have more than one volume installed on your NAS, use MyArchive drives, or have previously made Btrfs snapshots, please refer to the following instructions below.
Restore all backups that you may have. Alternatively, if you have Btrfs snapshots, use Snapshot Center to restore previous versions of files and erase changes done by ransomware.




If regular backups were not kept and you want to enter the decryption key to retrieve lost data:



  • Confirm details and press Install.


  • Wait for installation to complete.


  • Reload the webpage to enter the ransomware screen again. You'll be able to enter the decryption key.

Notice: ASUSTOR is not able to provide decryption keys and does not recommend the financing of criminal activity.


  • If you want to return to ADM, you can do this in one of three ways. You can add backup.cgi after/portal/ in the address bar of your browser, you can hold the power button for three seconds to shut your NAS down and turn it on again or you may use ASUSTOR Control Center or AiMaster to restart your NAS.




  • Afterwards, it is imperative to uninstall Ransomware Status from App Central.


It is possible app data could be encrypted by Deadbolt. After restoring your NAS and offloading recovered data, it is recommended to delete and recreate Volume 1 or re-initialize your NAS to ensure ADM and reinstalled apps work properly.

Q: Update ADM Now to Protect Against Deadbolt

2022-03-07



#TLS # HTTPS # Windows 10




An emergency update to ADM is provided in response to Deadbolt ransomware affecting ASUSTOR devices. ASUSTOR urges all users to install the latest version of ADM as soon as possible to protect themselves and minimize the risk of a Deadbolt infection. ASUSTOR also recommends taking measures to guard against the potential harms of Deadbolt in accordance with the previously announced protective measures.


Please review the measures below to help increase the security of your data on your ASUSTOR NAS.



  • Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
  • Make regular backups and ensure backups are up to date.
  • Turn off Terminal/SSH and SFTP services as well as other services you do not use.

ASUSTOR's myasustor.com DDNS service has been enabled once again. Please update ADM to the latest version, ensure backups are up to date and change all ports being used for increased protection.


In response to increasing numbers of ransomware attacks, ASUSTOR has committed to an internal review of company policies to regain customer trust. This includes, but is not limited to increased monitoring of potential security risks and strengthening software and network defenses. ASUSTOR takes security very seriously and apologizes for any inconvenience caused.

I've been affected by ransomware. What should I do?

Q: Protecting Yourself from Deadbolt

2022-02-27



#TLS # HTTPS # Windows 10

 

In response to Deadbolt ransomware attacks affecting ASUSTOR devices, myasustor.com DDNS service will be disabled as the issue is investigated.

For your protection, we recommend the following measures:

  • Change default ports, including the default NAS web access ports of 8000 and 8001 as well as remote web access ports of 80 and 443.
  • Disable EZ Connect.
  • Make an immediate backup.
  • Turn off Terminal/SSH and SFTP services.

For more detailed security measures, please refer to the following link below:

https://www.asustor.com/en-gb/online/College_topic?topic=353



If you find that your NAS has been affected by Deadbolt ransomware, please follow the steps listed below.

1. Unplug the Ethernet network cable
2. Safely shut down your NAS by pressing and holding the power button for three seconds.

3. Click on the link below for more information.
https://www.asustor.com/en/knowledge/detail/?id=6&group_id=630

Q: How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

2021-12-28



#TLS # HTTPS # Windows 10

For more information, please refer to https://www.asus.com/support/FAQ/1047127

Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network.

And also, Pi-hole® can operate in many systems, this article will show you how to easily install on NAS and configure DNS on router.

 

ASUSTOR AS66 series’ App Central supports Pi-hole®, so we take AS6602T as an example to build the system. Please refer to Pi-hole - ASUSTOR NAS to find the supported NAS.

 

Step 1. Select the NAS and its application center that supports Pi-hole®

Step 2. Find the NAS'IP address

           You can use the NAS tool or router’s network map to find the IP address.

           *NAS tool (As you can see the NAS IP address in this picture is 192.168.50.146.)

            Go to NAS App: Select [Settings] -> [Network] -> [Network Interface] and then select either the [LAN 1], [LAN 2] or [LAN n] depending on your connection.

          

           *Router's network map

             Log in to ASUS Router Setting page.

          

              Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 3. Install Pi-hole in ASUSTOR App Central

3-1 Log in to ADM using an administrator account.

3-2 Click [App Central].

3-3 Search "Pi-hole".

3-4 Click [Install] button to install Pi-hole App.

             

             

 

Step 4. Check the result after installed

            Go to NAS App Central -> [Installed] and click the Pi-hole® icon. The default password is in Notes. Remember it.

             

Step 5. Assign router's DNS server IP to NAS IP address

            The NAS IP address in this example is 192.168.50.146 and put this IP address in [WAN] -> [Internet Connection] -> [DNS Server1].

            

            Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 6. Log in to Pi-hole®

            Click the Pi-hole® icon on NAS desktop interface and key in the password you got in Step 4.

            

            

 

Enjoy it.

         There are many information on the Pi-hole® interface. For more information, please refer to https://pi-hole.net/

             

Q: What is the ECCN and HS code for ASUSTOR products?

2021-10-28



#TLS # HTTPS # Windows 10

An ECCN (Export Control Classification Number) is a five alpha-numeric designation for dual-use items that are listed on the Commerce Control List (CCL) to ensure these items are not for military use.
An HS (Harmonized System) code is used for standardized international trade. Based on the category of each product, a specific six-digit code will be given to customs to better manage the imported goods and look up the corresponding tariff. Beyond the initial six-digit code, parties are permitted to add their own Legal Notes for a total of eight or ten digits (some even more).

ASUSTOR products' ECCN and HS codes are as follows:
Product ECCN HS Code
ASUSTOR NAS 5A992.C 84717090000
ASUSTOR Switch 5A991 85366910003
ASUSTOR Network Interface Card EAR99 84719090006

Another frequently asked number is CCATS (Commodity Classification Automated Tracking System). However, CCATS is for encrypted software products. ASUSTOR products do not need it.

Q: What are the limitations of Wake on WAN (WOW)?

2022-07-05



#TLS # HTTPS # Windows 10

System requirements for Wake on WAN: AS63, 64, Nimbustor, Drivestor, Drivestor Pro, Lockerstor, Lockerstor Gen2


Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions.


Listed below are apps that support the updated Wake on WAN functionality.

  • iOS Apps:
    • AiMaster: 3.0.6.300280
    • AiFoto3: 3.0.16.300160
    • AiMusic: 2.1.13.241900
    • AiData: 1.8.10.24189000
  • Android Apps:
    • AiMaster: 2.3.9.06010
    • AiFoto3: 3.0.13.06200
    • AiMusic: 2.2.2.05300
    • AiData: 2.5.11.06020
    • AiSecure: 2.0.3.06080
    • AiDownload: 2.5.3.06080
  • Windows Utilities:
    • ASUSTOR EZ Connect (AEC): 1.2.2.5232

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings.

Always ensure ADM is up to date to gather the latest fixes.

For further assistance, please submit a support ticket in our Support Center.

Q: Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

2021-09-30



#TLS # HTTPS # Windows 10

The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products.

To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin using an exFAT external drive or MyArchive drive easily.

exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft.


Note:
AS-20, AS-30 and AS-60 series do not support ADM 4.0 and thus continue to require an exFAT license.

Q: Why AS4002T/AS4004T 10G Ethernet port not working when connecting to 2.5G network device directly?

2020-10-21



#TLS # HTTPS # Windows 10

It's a known Marvell firmware issue, the work around is connecting AS4002T/AS4004T 1G Ethernet port to the network device, then the 10G-2.5G connection will start to work.


*We'll fix it in our future software upgrade as soon as we get the firmware update from Marvell.

Q: How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

2021-03-11



#TLS # HTTPS # Windows 10

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.

Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like below picture.

ASUS Router settings:

You can change the local port to any non-80 port.

Sometimes, some router doesn't support 80 port even you setting up 80 port for port forwarding in router.
Please help to check the WAN IP + 80 port is working.

1.You can go to Manual Connect to find you WAN IP

2. Type WAN IP and :80 in your browser address bar.

3. If you can see the Congratulations page, then you can proceed to set up Let's Encrypt.

*If you are not able to see the Congratulations page by accessing http://NAS WAN IP from outside of the network, it means Let's Encrypt can't connect to NAS's Web Server to issue certificate neither.

Here is the procedure to troubleshooting this issue:

1. Check if you can see the Congratulations page by accessing http://NAS local IP from the same local network as NAS unit.

 

2. Change uplink router device to EZ Router compatible model and use ADM-Settings-Manual Connect-EZ Router to configure port forward:

https://www.asustor.com/en-gb/service/router?id=router

3. Contact ISP support to check if port80 was blocked from ISP side.

If above steps not resolving the problem, please contact our support center for further help:

https://support.asustor.com/

Q: How to quick test 2.5GbE NAS performance?

2020-07-31



#TLS # HTTPS # Windows 10


If you want to test 2.5GbE NAS performance, you can just plug in our 2.5GbE dongle like AS-U2.5G2 or AS-U2.5G to your PC and connect to the NAS LAN 2 directly without configuration.


Then, for pure file SAMBA testing, you can build a network drive or just type in your NAS LAN 2 internal IP on your PC file explorer. It might asking your NAS account and password and you just type them.



You can drag and drop file to test the speed.


Q: Solution for Onlyoffice not working with Nextcloud version over 19

2020-07-09



#TLS # HTTPS # Windows 10

Please open File Explorer and go to Docker folder > Nextcloud>config to find the config.php file.

Then, download it.



Edit the config.php by using Notepad.

Add below to the file and save the file.

'allow_local_remote_servers' => true,



Upload the revised file back to the config folder and it should be working fine again.

Q: Important notes for PhotoGallery3 and AiFoto3

2020-07-01



#TLS # HTTPS # Windows 10


1. Please remove the older version Photo Gallery 3 first before you install version 3.0.0.r182 or above if you join the closed beta Photo Gallery program before.

2. Photo Gallery 3 supports all ASUSTOR NAS devices running ADM version 3.4.6 and onwards.

3. After just installed Photo Gallery 3, Photo Gallery 3 or AiFoto3 cannot display any photos or albums because of thumbnail and index making, and all thumbnails will be re-generated again. It might take one day for thumbnails making for entry-level NAS.

4. Photo Gallery 3 must be used in conjunction with AiFoto 3.

5. At present, the instant upload backup of mobile phone photos will generate SmartUpload folders on the NAS. Each folder has a maximum of 999, so if you have many photos to upload at the same time; for example, 4000 photos on the mobile phone, it will cut into five folders.

Home/MyPhoto/SmartUpload


6.Caution: The photo privilege is different from the PhotoGallery2 and the PhotoGallery2 privilege will not transfer to PhotoGallery3. If you import photos from PhotoGallery2 folder,  other people might see the photos without your privilege. The current only way to prevent other people from seeing your photos without privilege is that setting up folder privilege from file explorer.

Q: How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

2020-06-18



#TLS # HTTPS # Windows 10


Wake up your NAS from AiMaster in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS



Wake up your NAS from AiFoto3 Android in new mobile login.

1.Open the app and click the server list icon.


2.Click the wake up icon from the right.

3.Click OK to wake up your NAS



Wake up your NAS from AiFoto3 iOS in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Q: ASUSTOR Live important note and how to use

2022-03-09



#TLS # HTTPS # Windows 10

ASUSTOR Live important note

1.Only available in x86-64 platform models
2.Recommend using model level above AS5202T and with 4GB RAM.
3.Only can be used for an outside network with WAN IP (Not supported in EZ connect )
4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure your device support custom RTMP.
GoPro supported in GoPro hero 7 and above models. Drones supported in DJI mavic pro with their software DJI GO 4.

DJI Go 4

Select Custom RTMP


Imput NAS RTMP address

5. Add custom rtmp server might have problem in platform Afreeca TV and Show room

6. If you use non-default admin account, you have to go to Videos shared folder to set up access right to read and write and applied to the subfolders.

College 131 -How to use ASUSTOR Live

https://www.asustor.com/en/online/College_topic?topic=131

7. If you have any issues, you can disable and enable Docker app and ASUSTOR Live app.

Q: How can I watch Live TV and setup DVR from HDHomeRun ?

2019-10-08



#TLS # HTTPS # Windows 10

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information.


Besides using HDHomeRun software in other platforms to record TV programs in ASUSTOR NAS, users can also install Plex Media Server from App Central to watch Live TV.


Plex Media Server allows Plex Pass users to watch Live TV with HDHomeRun in same LAN and setup DVR for recordings , and the recordings are directly saved in ASUSTOR NAS.

Please refer to https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/ for supporting information of Plex.


There is another 3rd party app which supports DVR function only. This App can only support DVR related function, it cannot watch Live TV from HDHomeRun. Please refer to https://forum.silicondust.com/forum/viewtopic.php?f=126&t=70948 for detail.


Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

2021-03-11



#TLS # HTTPS # Windows 10

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why does my hard drive report less capacity than indicated on the drive's label?

2019-09-17



#TLS # HTTPS # Windows 10

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following:
https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/

Q: Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

2022-08-19



#TLS # HTTPS # Windows 10

ASUSTOR NAS Model AS50 AS51 AS31/32 AS61 AS62 AS70 AS52 AS53 AS63 AS64 AS66 AS67
Memory 1GB 2GB 2GB 2GB 4GB 4GB 2GB 2GB 4GB 2GB 4GB 4GB 4GB
Resolution Codec Color Bitrate
1080P H.264 8 bit 10 mbps and lower
10 bit 10 mbps and lower
H.265 8 bit 10 mbps and lower
4K H.264 8 bit 10 mbps and lower
60 mbps
100 mbps
H.265 8 bit 10 mbps and lower
20 mbps
50 mbps
H.265 10 bit 60 mbps and lower

Note: The tested result is based on open source software Kodi.

Click here to read more about Kodi and its supported formats.

Q: How to configure UPS to avoid data corruption when there is an unexpected power cut?

2019-08-15



#TLS # HTTPS # Windows 10

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference 

There are two different scenarios you can choose to configure the option:

1. Have the NAS umount the storage and terminate the services. Then power on after the power is restored.

In ADM-External Device-UPS-Preference-Method select Safe Mode.
In ADM-Settings-Hardware-Power, disable the EuP and enable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

2. NAS is co-working with other devices and needs specific boot sequence, power off the NAS when there is an unexpected power cut, will manually power on NAS when power restored.

In ADM-External Device-UPS-Preference-Method select Shut down.
In ADM-Settings-Hardware-Power, disable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"  


Q: How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

2020-06-18



#TLS # HTTPS # Windows 10

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no longer accessible, contact our Customer Care Center to have the Cloud ID released from the old NAS. Please provide the serial number of the NAS and the email address used for your ASUSTOR ID account.

Steps:

ADM > Settings > EZ-Connect > Rename












Q: Why can’t I log in to my NAS using ASUSTOR smartphone apps?

2021-03-03



#TLS # HTTPS # Windows 10

Reasons for login failure:

1. The NAS is not powered on, initialized, or awake.
If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS.
To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information.
To use AiMaster to initialize an ASUSTOR NAS, please click here to learn more.

2. The network connection is unstable or has been disconnected.
Ensure that all network equipment and cabling is connected and in working order.

3. Wrong username and/or password.

4. ADM doesn’t have the corresponding app installed.
The following smartphone apps listed below must have their corresponding app installed on ADM.
AiDownload – Download Center
AiFoto – Photo Gallery
AiMusic – SoundsGood
AiVideos – LooksGood
AiSecure – Surveillance Center

5. EZ-Connect and/or DDNS settings are not enabled.
Please verify that EZ Connect is enabled by clicking EZ-Connect in Settings.
To enable DDNS services, click Manual Connect in Settings.

6. EZ-Router is not enabled and/or the correct network ports are not open.
Click EZ-Router setup under EZ Router in Settings and enable port forwarding. Verify that the appropriate ports are accessible.

7. Attempted login with HTTPS without HTTPS being enabled.
Enable HTTPS by clicking General in Settings.

8. Using the wrong port to connect.
Please check your HTTP and HTTPS port settings. 8000 is the default HTTP port and 8001 is the default HTTPS port.

9. Your IP is blacklisted.
ASUSTOR NAS devices automatically blacklist devices if too many login attempts are made within three minutes. Remove the IP from the automatic blacklist by clicking Network Defender in ADM Defender under Settings


If you are still not able to login into NAS from mobile apps after proceed above troubleshooting, please submit a support ticket in our support center to have further help:

https://support.asustor.com/

Q: Which system settings can be backed up on a NAS?

2020-06-18



#TLS # HTTPS # Windows 10

Which system settings can be backed up on a NAS?


1. Lists and access rights for local users and groups.

2. Lists and access rights for shared folders.

3. Most system settings.

4. Entries in the firewall automatic blacklist.


Exceptions:

1. Cloud ID and ASUSTOR ID settings will not be backed up for security reasons.

2. Settings that are not applicable to different NAS models. Double check all settings when migrating.

3. Settings for non-existent shared folders on a destination NAS.



Q: How DataSync works?

2020-06-18



#TLS # HTTPS # Windows 10

How DataSync works

Note:

DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

Q: What should I do if ADM initialization fails?

2021-06-30



#TLS # HTTPS # Windows 10

If your NAS is unable to initialize properly, please follow the steps below for troubleshooting.

1. Clear your browser’s cache and try again.

2. Press and hold the power button of your NAS to force it to shut down. Turn it on again and try again.

3. If memory has been upgraded, please reinstall the default memory and try again.

4. When powered off, install a different, yet compatible hard drive and try again.

Click here to ensure your hard drive is fully compatible with your ASUSTOR NAS.

Click here to ensure your M.2 SSD is fully compatible with your ASUSTOR NAS.

 

5. If a hard drive has been previously used in another device, residual data may cause conflicts and it may be necessary to format or zero the hard drive. Alternatively these actions may also be attempted:

a. Shut down the NAS.

b. Pull out all hard drives.

c. Boot the NAS with no hard drives installed

d. When your NAS boots up, use ASUSTOR Control Center to access your NAS. Once inside, install hard drives and attempt to initialize your NAS.

 

If you remain unable to successfully initialize your NAS, please contact ASUSTOR for further technical support:

https://support.asustor.com/






Q: How do I update ADM? How do I know which version I have?

2021-06-01



#TLS # HTTPS # Windows 10

Finding ADM version: ADM’s version number is found in two locations;


1. By clicking System Information


Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.


2. [ADM] -> [Settings] -> [ADM Update]


How to update ADM to latest version: ADM has a built-in online update mechanism. Once a new version is released, a notification will show up when you open the ADM. You can update it right away, or go to [Settings] -> [ADM] Update to update it later. You can also create scheduled updates.

If you do not wish to see the notification, you can uncheck this function in [Settings] -> [ADM Update].


To help you understand the ADM update mechanism, please click the "?" icon in the upper right corner.


If you are having problem to upgrade ADM, here is the link to troubleshoot the issue:

Q: What can I do if ADM update not work?

Q: Where is the ADM Health Record?

2021-04-07



#TLS # HTTPS # Windows 10

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.



This feature is found in System Information.



Click Export Health Record in Dr. ASUSTOR.



Privacy Statement: ASUSTOR is committed to protecting your privacy, All exported health records will be encrypted and only the following information will be downloaded.

1. System events

2. NAS kernel messages

3. Basic settings


*The password to unzip the NAS Health Record file is the last 6 digits of the NAS serial number which is also the file name of the NAS Health Record file.

Q: How do I register an ASUSTOR product and obtain an ASUSTOR ID?

2021-04-27



#TLS # HTTPS # Windows 10



Once the NAS has been initialized, you will be able to log in to ADM. Click Settings.

Go Registration page and click Create new account.


If you are encountering other issue during registering, please contact with our technical support:
https://support.asustor.com/



Q: How do I set up an auction or ecommerce website?

2018-12-19



#TLS # HTTPS # Windows 10

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug in the shopping cart system can also be installed.




All of these apps are free. ASUSTOR provides a free DNS system to create your domain name. For example, "http://ASUSTORID.myasustor.com/Prestashop/" would be your shopping site.


The above services don’t have set fees or network space rental fees, and all information will only be stored in your NAS, maintaining a considerable degree of privacy.

Q: How can I change the amount of failed login attempts?

2021-04-07



#TLS # HTTPS # Windows 10

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.


Click Settings.


Click ADM Defender, then Network Defender.

The default is three times. Pressing the reset button will unban all IP addresses currently blocked.


If you are having issue or problem to configure the Network Defender, please submit a support ticket in our support center for further help:
https://support.asustor.com/


Q: How do I reset the password on my NAS?

2021-04-27



#TLS # HTTPS # Windows 10

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin), once its reset, there will be a beep sound come from the unit's beeper.


Results will be as below.



  • System admin account password will return to “admin”
  • HTTP and HTTPS ports used to connect to ADM will return to 8000 and 8001 respectively.
  • Network settings will return to default settings and ASUSTOR Control Center will be able to find your NAS one the network.
  • ADM Defender will revert to accept all connections.



Data will not be affected and the NAS can continue to be used normally.




If there is no beep sound or the password didn't reset, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: Why some of the services still not work even EZ Router/Port forward enabled?

2021-11-05



#TLS # HTTPS # Windows 10

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).
In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin) still not able to be used from outside of the network.
The issue could be solved by changing the service port in ADM-Service like WebServer from 80 to 8080 and 443 to 4430, FTP from 21 to 2100, then you should be able to access these services from out side of the network.
*Currently we find ASUS compatible router model do have this issue, please try mentioned method to change NAS's service port to clarify if its caused by router.


If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: What can I do if ADM update not work?

2022-05-05



#TLS # HTTPS # Windows 10

If you are having problem to upgrade ADM, here is the steps to troubleshooting.
1. Reboot NAS and try again.

2. use AiMaster app in mobile device to proceed ADM upgrade.
3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data and try again.
4. Download the ADM image from our website and proceed manual upgrade to upload the image.
https://www.asustor.com/en-gb/service/downloads
5. Power off the NAS, unplug all hard drives, power on the empty NAS(no hdd installed), find a spare hard drive to install and proceed ADM upgrade/system intialization to see if same problem occurred with another hard drive.

If you are blocked by ADM upgrade process from ADM2.7 to newer version(as in attached screen shot).

Please check if you are using Google Chrome browser to proceed ADM upgrade.

If yes, please try to use another browser(for example Fire Fox) to see if its still having same issue.

Also, you can use AiMaster app in mobile device to proceed ADM upgrade.

If the above steps are not working, please go to our support center to submit a support ticket.

https://support.asustor.com/

Q: Why ezconnect.to service won't work with https encrypted connection?

2021-09-30



#TLS # HTTPS # Windows 10

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name.
To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) in ADM-Settings-Manual Connect section properly then use https://cloudid.myasustor.com:8001 to connect.

Q: Why can't I connect to my NAS over the Internet via myasustor.com?

2021-04-07



#TLS # HTTPS # Windows 10


A: If you are having issues connecting to your NAS using your Cloud ID and myasustor.com, please follow the steps outlined below to troubleshoot this issue.

1. Log into ADM and select [Settings] > [Manual Connect]. Check the [DDNS] and [EZ-Router] tabs to ensure that both options are configured properly.

2. Go to http://www.myasustor.com/ and enter your Cloud ID to test if it is valid.


If problem persists after proceed with above procedures, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: Why can't I connect to my NAS over the Internet via DDNS?

2018-10-08



#TLS # HTTPS # Windows 10

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.


1. Log in to ADM and then select [Settings] > [Ease of Access] > [DDNS]. Make sure that the DDNS settings are 

configured properly.




2. Make sure that port forwarding has been configured for the corresponding service ports. Port forwarding can be 

configured by enabling EZ-Router ([Settings] > [Ease of Access] > [EZ-Router]) or by manually configuring your router.


*If you wish to use EZ-Router, please make sure that your router’s UPnP function has been enabled. If you wish to manually configure port forwarding on your router, please refer to your router’s user manual for further instructions.


Q: How do I initialize my ASUSTOR NAS?

2021-08-05



#TLS # HTTPS # Windows 10

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: http://www.asustor.com/knowledge/detail/?group_id=803&lan=en

Initialization Using the LCD Display
This installation method is only suitable for use on models with LCD Displays (AS6, AS62, AS7, AS51 Series).
1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. The LCD display will ask you whether or not you want initialize the NAS once it has detected that the NAS has not yet started to initialize.

3. Please use the "↵” button found on the right side of the LCD display to confirm that you want to initialize the NAS. The system will now start the initialization process.



4. Initialization is complete when the NAS’s IP address is shown on the LCD display.  Note:
I. The password for the “admin” account will be set to “admin”.
II. The NAS will initialize your hard disks using the following default RAID levels:
2 hard disks = RAID 1
3 or more hard disks = RAID 5

Initialization Using your Computer

1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. Make sure your NAS and computer are both connected to your local network.
3. Install the ASUSTOR Control Center utility on your computer, either from the installation CD provided with your NAS or from the official ASUSTOR website (http://www.asustor.com/service/downloads).
4. Launch ASUSTOR Control Center. It will automatically begin to scan your network for ASUSTOR NAS devices.




5. Select your NAS from the list. Your Web browser will now open to the ASUSTOR NAS setup wizard. You will be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.



6. Enter a name for your NAS, configure a password and then select your storage requirements. Please note that all data on your hard disks will be erased and cannot be recovered. Select the [I confirm that I have read and understood the above] checkbox and then click on the arrow to the right to being initialization.



7. Your NAS will now begin to initialize.



8. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as this will give you an ASUSTOR ID. An ASUSTOR ID is required for downloading NAS Apps from App Central and you can also use it to log in to the technical support center should you encounter any problems.



9. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!


What should I do if ADM initialization fails?
https://www.asustor.com/en-gb/knowledge/detail/?id=&group_id=724

Q: How do I choose the right PC for Surveillance Center Live View?

2018-10-08



#TLS # HTTPS # Windows 10

Minimum PC Client Requirements

  • CPU: i5/i7 or above
  • RAM: DDR3 4G or above
  • Operating system Windows 7 and onward, Mac OS X
  • Windows browsers: Firefox 32-bit, IE11 32-bit onwards (excluding Microsoft Edge)
  • Mac browsers: Safari 7.0, Firefox
  • Display resolution: 1280x800 pixels or higher for best user experience
  • Network interface: Gigabit x1
  • Independent graphics card is highly recommend

Q: How to update AS6302T/AS6404T BIOS?

2019-05-09



#TLS # HTTPS # Windows 10

1. Install the Apollolake BIOS update app from App Central of ADM



2. It will automatically start to update BIOS and reboot the NAS 3 times

3. When updating the BIOS has completed, please open System Information to confirm.




Notice:

1. After updating the BIOS, the BIOS Version should be 1.24

2.  When the BIOS update is in progress, please do not restart or turn off your NAS during the update process.

3.  If the BIOS version is still at 1.21, please uninstall the Apollolake BIOS update App and reinstall it.




Q: Can I move the HDD and keep the data from ASUSTOR NAS to another ASUSTOR NAS?

2018-12-06



#TLS # HTTPS # Windows 10

Yes。
ASUSTOR’s built-in system migration mechanism allows you to quickly upgrade from your current NAS model to a newer one by moving your original hard disks to a new NAS system. This function is also extremely useful in the unfortunate event of a system malfunction or failure. You only need to move your hard disks from one system to another without need for transferring data or re-installing the entire system.。


Steps:

Power off your NAS  -> move the HDD to a new ASUSTOR NAS  ->  Power on the new NAS.



For complete tutorial, please refer to ASUSTOR College


NAS 343: Introduction to System Migration


Q: Which type of Kensington lock can be used with an ASUSTOR NAS?

2019-05-09



#TLS # HTTPS # Windows 10

ASUSTOR NAS devices are compatible with Microsaver Kensington locks. Microsaver 2.0 is not compatible with ASUSTOR NAS devices. Please purchase the correct one.


Q: How to use Seagate IronWolf Health Management?

2021-09-30



#TLS # HTTPS # Windows 10


If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately carry out a scan.


https://www.seagate.com/internal-hard-drives/hdd/ironwolf/




After using IronWolf Health Management to scan your hard disks, the results will be shown either as “healthy” or a numerical output code. Please see the chart below to see the suggestions represented by the codes.





After a scan is complete, all scan result codes will be recorded in the ADM event log. In the future, just open the event log to take a look at any previous IHM scan results.




*You can go ADM-App Central-Installed to remove the IronWolf Health Management app if you don't want to use the feature.

*If you are getting code 81, it means the hdd is too new to have enough data point to display.

Q: Which hard disks support Seagate IronWolf Health Management?

2017-11-28



#TLS # HTTPS # Windows 10


According to Seagatethe following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models.



* The hard drive models supported by different ASUSTOR NAS devices may vary. Please refer to the compatibility list on the ASUSTOR websitehttps://www.asustor.com/service/compatibility

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?

2017-11-28



#TLS # HTTPS # Windows 10

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to make use of the Seagate IHM function.

Q: What is Seagate IronWolf Health Management?

2021-04-27



#TLS # HTTPS # Windows 10

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website: http://www.seagate.com/internal-hard-drives/hdd/ironwolf/



Other related FAQs:

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?
Q: Which hard disks support Seagate IronWolf Health Management?
Q: How to use Seagate IronWolf Health Management?

Q: What router models are compatible with ASUSTOR EZ-Router?

2016-10-28



#TLS # HTTPS # Windows 10

For a complete list of compatible routers, please refer to the link below:

http://www.asustor.com/service/router?id=router



Q: What network ports are used by ASUSTOR NAS services?

2022-08-01



#TLS # HTTPS # Windows 10

Please refer to the table below for a list of network ports used by ASUSTOR NAS services.


Utilities Port Protocol
ASUSTOR Control Center 8888, 8889 UDP

System Services Port Protocol
ADM Web service 8000, 8001 TCP
AFP 548 TCP
Common Unix Printing System 631 TCP
FTP service (Server) 21 TCP
FTP service (Client) 55536 ~ 56559 TCP
iSCSI service 3260 TCP
MariaDB 3306 TCP
NFS 2049 TCP/UDP
Rsync service 873 TCP
Samba 137, 138, 139, 445 TCP
SSH service 22 TCP
WebDAV 9800, 9802 TCP
Web Server/Web Center 80, 443 TCP

NAS Apps Port Protocol
ASUSTOR Portal 8807 TCP/UDP
Download Center 51417 TCP/UDP
Emby Server 8096, 8920 TCP/UDP
OwnTone 3689 TCP
KODI 88, 36667 TCP/UDP
LooksGood 9900 ~ 9908 TCP
Mail Server 25, 110, 143, 465, 993, 995 TCP
MiniDLNA 8200 TCP/UDP
MinimServer 9790 TCP/UDP
MongoDB 27017 TCP/UDP
Mono 7788 TCP
Plex Media Server 32400 TCP/UDP
PostgreSQL 5432 TCP/UDP
Remote Center 8809 TCP/UDP
Shell In A Box 4200 TCP
Surveillance Center 554, 1884, 8884, 12000, 14000, 60000 TCP
UPnP Media Server V2 5001 TCP/UDP
VirtualBox 3389 TCP/UDP
VPN Server 1194, 1195, 1723, 1812, 1813 TCP/UDP

Q: What kind of external storage devices are supported by ASUSTOR NAS?

2016-10-28



#TLS # HTTPS # Windows 10

For a complete list of compatible external storage devices, please refer to the link below:

http://www.asustor.com/service/storage?id=storage&lan=en




Q: What do the LEDs on my NAS mean?

2021-06-01



#TLS # HTTPS # Windows 10


This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting.

A)     AS10, AS11, AS31, AS32

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Green - Indicates that the NAS is powered on.

System LED – Green – Flashes when booting – Dim with intermittent flashing to indicate malfunction – Steady upon completion of boot process.

Network LED – Green – Indicates when a network connection has been established.



(B)AS33, AS40, AS52, AS53

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue – Indicates that the NAS is powered on.

System LED – Green or red - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process.

Network LED – Purple and blue – Indicates when a network connection has been established. Blue means Gigabit, purple means 10-Gigabit.



(C) AS2, AS2TE, AS3, AS50, AS51, AS6, AS61, AS62, AS63, AS64, AS65, AS66, AS70, AS71

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue - Indicates that the NAS is powered on.

System LED – Green, red or orange - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process – Orange to indicate sleep.

Network LED – Blue – Indicates when a network connection has been established.



*If the NAS's memory has been upgraded, please restore the memory to default installation to verify if it's the upgrade memory module causing the issue.

*If the system LED(green) is blinking for more then 10 minutes after power on the NAS without any hard drive installed, please contact technical support for further help:

https://support.asustor.com/



Q: How do I set up 2-step verification on my ASUSTOR NAS?

2017-11-27



#TLS # HTTPS # Windows 10

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification code when logging into ADM. Verification codes are obtained from authenticator apps installed on your mobile device. The supported authenticator apps include Google Authenticator for Android, iPhone, and BlackBerry and Authenticator on Windows Phone.

The steps outlined below will show you how to configure and use 2-step verification on your ASUSTOR NAS.

2-Step Verification Configuration

1. Log in to ADM with your own account and click on [Settings] from the drop-down menu in the upper-right corner.





2. Select the [Enable 2-step verification] checkbox to launch the 2-step verification setup wizard. Click [Next].


802


3. Download and install an authenticator app to your mobile device, such as Google Authenticator (Android/iPhone/BlackBerry) or Authenticator (Windows Phone).

4. Open your authenticator app and scan the provided QR code.

Note: The mobile app and your NAS must both be synchronized with NTP.


803



5. Alternatively, you can click the link to manually enter a secret key. Click [OK] to close the window.


804


6. Your authenticator app should generate a 6-digit verification code now. Enter this code into the text field in the wizard in order to confirm the configurations are correct. If an error occurs, please make sure the system time of your mobile device and ADM are synchronized. Also, verification codes are updated periodically, so make sure the code you enter has not expired. Click [Next].


805


7. Click [Finish] to complete the setup.


806



8. Once the setup wizard is finished, click [OK] to save the settings.


807


Logging in to ADM with 2-Step Verification

1. On the ADM login screen, type in your username/password and click the sign in icon.


808


2. Open the authenticator app on your mobile device and then enter the valid 6-digit verification code provided. You should now be able to successfully log in to ADM.


809


Disable 2-Step Verification

If your mobile device is lost, please follow the steps below to disable 2-step verification for your ADM account.

For admin accounts

Please press the [RESET] button on the back of the NAS to restore the admin password back to its default. Please note that this action also resets the network settings of the NAS.

For other ADM accounts

Please contact the system administrator of the NAS to use the steps below to disable 2-step verification for your account.

1. Open [Access Control], select the account you want to disable 2-step verification for and click [Edit].


810


2. Deselect the [Enable 2-step verification] checkbox and then click [OK]. This account will now be able to log in to ADM without entering a verification code.


811

Q: How do I set up user privileges in Surveillance Center?

2017-11-24



#TLS # HTTPS # Windows 10

The steps outlined below will show you how to configure user privileges in Surveillance Center.

Configuring User Privileges

1. Log in to ADM using the “admin” account and open Surveillance Center.

2. Select [Settings] -> [Privilege] to enter the privilege settings page.




3. System administrators possess the right to log into Surveillance Center. If you wish to grant

other users the access rights to access Surveillance Center, please go to [Access Control]-

> [App Privileges] to configure this.




4. Surveillance Center access rights are categorized into the “Manager” and “Viewer” roles. Users

who possess “Manager” privileges are able to access and use all functions while “Viewers” are only

able to use the Live View and Playback functions. Additionally, you can also create customized

roles to assign to users.

5. Other than the “admin” account, all other users will be set to “Viewer” by default.



Creating New Roles

Surveillance Center provides role based access control, allowing administrators to create roles for users according to their responsibilities, administrative tasks that they are able to execute, and the camera feed playback and administrative functions available to them. These roles can then be assigned to users based on their responsibilities and administrative tasks that they are able to execute, significantly increasing management convenience and flexibility.

You can configure roles with customized privileges for the live view, camera control, audio and playback of each camera using the settings below

1. Click “Edit Role” to enter the Role List page.

2. Click “+” to add a new role to the role list.




Q: How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

2017-11-24



#TLS # HTTPS # Windows 10

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows:


NAS1: 172.168.12.134

ASUSTOR NAS: 172.16.12.18


The instructions below will illustrate how to map a shared folder from NAS1 to an ASUSTOR NAS via the NFS protocol.


1. NFS services should be enabled on NAS1 and on your ASUSTOR NAS.



2. Create a shared folder on your ASUSTOR NAS and give it a name. In this example we used “NAS1”.


3. You can edit the access rights of this new shared folder by right clicking on it and selecting [Access rights].



4. Check that the new shared folder “NAS1” has been properly created by opening File Explorer.


5. Note the folder on NAS1 that you want to map. In this example, we will be mapping the “Media” folder from NAS1.



6. Enable SSH on both NAS devices and install Putty. For more information please see the link below:

http://support.asustor.com/index.php?/Knowledgebase/Article/View/190/22/how-to-ssh-into-my-asustor-nas


7. Open Putty and use the command below on the ASUSTOR NAS. It will then mount the Media folder from NAS1 to the ASUSTOR NAS via the NFS protocol.

#mount –t nfs 172.16.12.134:/volume1/Media/volume1/NAS1

8. Check NAS1 folder on the ASUSTOR NAS. The Media folder from NAS1 should now be mapped to this folder.


Q: How do I install the Teamspeak server and client ?

2021-04-27



#TLS # HTTPS # Windows 10

Please follow the steps below to install the Teamspeak server and client.

1. First, please search for and install Teamspeak server from App Central on your NAS.




2. After Teamspeak server has been installed, the teamspeak directory will be installed into the Public shared folder in order to allow access to configuration and logs. Please check your Public shared folder and download the log files from the logs folder.



3. Open the log file and find your Privilege Key. Token=”xxxxxxx” will be your Privilege Key as shown in the graphic below.




4. Download and install the Teamspeak 3 client from the official website: https://www.teamspeak.com/downloads




5. Open the client and log in to your Teamspeak 3 server using your Privilege Key (from step 3).




If you are encountering other issue during the installation, please contact with our technical support:

https://support.asustor.com/



Q: How do I host a website on my NAS?

2021-06-01



#TLS # HTTPS # Windows 10

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and more, allowing you to easily set up all different types of websites in just minutes.


To host your website on your NAS, please follow the instructions below:


1. Select [Services] -> [Web Server]. Select the [Enable Web server] checkbox found under the Web Server heading and then click [Apply].




2. In order to check that the setting has been successfully applied, enter the ASUSTOR NAS’s IP address into a Web browser and connect to it. You should be able to see the “Congratulations!” page as shown in the graphic below. This page is located in the ASUSTOR NAS’s “Web” shared folder. In order to host a website on the ASUSTOR NAS, you must upload it to the “Web” shared folder of the NAS.

congrats


3. Now click on the Virtual Host tab and then click on the [Add] button.


v2


4. The Virtual Host window will now appear. Fill out the required fields and then click [OK] once you are done. Your website should now be successfully hosted on the NAS.


3

*Please note that if you need to fine tune the Web server on the NAS, you can use terminal service to connect to the NAS and configure .ini for apache server or php. Please refer to following link for instructions on connecting to the NAS’s terminal service:

http://support.asustor.com/index.php?/Default/Knowledgebase/Article/View/190/22/how-to-ssh-into-my-asustor-nas


If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How do I encrypt shared folders on my NAS?

2017-11-24



#TLS # HTTPS # Windows 10

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever lose your NAS or hard disks, it is not necessary to worry about your sensitive data being accessed by unauthorized persons.

Please follow the instructions below to encrypt a shared folder:

1. Log into ADM and then select [Access Control] -> [Shared Folders]. Select the folder that you wish to encrypt and then click [Edit].



2. Select the [Encrypt this shared folder] checkbox and then click [OK].



3. Create a password for this folder and then click [OK].



4. You should now be able to see a little lock icon beside the shared folder. This means the shared folder is encrypted now.



*You can export the encryption key and save it to your computer in case you forget it.

To export the encryption key, please select [Access Control] -> [Shared Folders], select the encrypted shared folder and then click on [Edit]. Click on [Export encrypted key], input the password for the folder and then click [OK] to save the encryption key to your computer.


Q: How do I choose the right hard disks for my NAS?

2016-10-28



#TLS # HTTPS # Windows 10

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd


Q: How do I choose the right hard disks for my NAS?

2016-10-28



#TLS # HTTPS # Windows 10

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd


Q: How do I back up my Linux computer to my NAS?

2017-11-24



#TLS # HTTPS # Windows 10

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04.


1. Modify /etc/init.d/rsync as shown in the graphic below.




2. Modify /etc/default/rsync as shown in the graphic below.




3. Create a /etc/rsyncd.conf file and enter your back up information.




4. Create a /etc/rsyncd.secrets file and enter your account and password.





5. Use the command below to change permissions and restart rsync:

#chmod 600 rsyncd.secrets

#/etc/init.d/rsync restart


6. Log in to ADM and then select [Backup and Restore] -> [Remote Sync] to create a backup job.

For the server type select [Rsync-compatible server].
For the transfer mode please choose [Rsync-compatible server -> Your NAS].

Click [Next] once you are done.




7. Enter your server information and then click [Next]. (In this example, the Ubuntu 12.04 IP address is 172.16.12.235)






8. Select a source folder you want to back up and then click [Next].




9. Select the destination folder that you want to back up to and click [Next]. In this example, we have chosen the “Public” folder.




10. Specify a backup schedule and click [Next]. In this example, we selected [Scheduled backup].




11. Enter a name for the backup job into the [Save job as:] field and click [Next].

Note: Here you will also see additional checkboxes for a variety of backup options.

Archive mode (incremental backup): After enabling this feature, subsequent backup jobs will only copy the data that has changed since your last backup job at the block level. For example, if you have made some small changes to a 10 MB file, incremental backup will only copy the portions that you have made changes to. This can significantly reduce bandwidth usage and increase speed.
Compress data during the transfer: During backup you can compress the data that is being transferred thereby lowering bandwidth usage.
Keep file metadata: When you enable this option, certain file properties (permissions, extensions, attributes, owner, groups, etc.) will be sent along with the file to the destination.

Support sparse files replication: You will only need to enable this option when the data that you wish to back up contains sparse files. Normally, you will not have to enable this option.




12.  Look over a final summary of your settings. Once you’re done, confirm these settings by clicking [Finish].



13. You should now be able to see the job that you just created.




If you want to install a script file on your Linux computer, please follow the steps below to create backup job.

1. Select [Service] -> [Rsync Server] to add a backup module.




2. Use the command "rsync -av /home/amanda/Desktop/test/ rsync://amanda@172.16.13.2:873/test/Amanda" to back up your files to your NAS.

Q: How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?

2016-10-28



#TLS # HTTPS # Windows 10

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox.



ownCloud

1. Log in to ADM and then select [App Central] -> [All Apps]. Search for “ownCloud” and then click on the [Install] button to install it.




2. After installation has completed, you will be able to see the ownCloud icon on the ADM desktop. Click the icon to start ownCloud and then create an admin account.




3. Next, go to https://owncloud.org/install/#install-clients to download and install the ownCloud desktop client on your computer.



4. After installation has completed, launch the ownCloud desktop client. Enter the server address for your NAS as shown in the graphic below and then click [Next].




5. Enter the username and password that you created for your admin account and then click [Next].




6. Select or setup a local folder that you want synced with ownCloud on your NAS and then click [Connect…].



7. The folder that you have selected on your computer will now be synced with ownCloud on your NAS.





Dropbox

1. Log in to ADM and then select [App Central] -> [All Apps]. Search for “DataSync for Dropbox” and then click on the [Install] button to install it.




2. After installation has completed, you will be able to see the DataSync for Dropbox icon on the ADM desktop. Click the icon to start DataSync for Dropbox and then click [Sign in].




3. Sign in with your Dropbox account. After successfully signing in to Dropbox, the data stored in your Dropbox will automatically be synchronized to the NAS.




4. Select a local folder that you want synced with Dropbox and click [Next].




5. Here you will be able to setup filtering rules. After you are done, click [Next].




6. Here you will be able to configure bandwidth and synchronization settings. After you are done, click [Finish].




7. DataSync for Dropbox will now sync with Dropbox.




8. Now go to https://www.dropbox.com/downloading?src=index to download and install Dropbox on your computer. Launch Dropbox and sign in.




9. Click [Open my Dropbox] to start to syncing your files. The Dropbox files on your computer and NAS should now be synced.





Q: How do I access files on my NAS from within my local network via NFS?

2021-04-27



#TLS # HTTPS # Windows 10

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service.


Enabling NFS service on Your NAS


1. Log into ADM and then select [Services] -> [NFS]. Select the [Enable NFS service] checkbox and click [Apply]. Click on the provided link to configure NFS privileges.



2. The Shared Folders section should now be visible. Select a folder (in our example, “Public”) and then click on the [Access Rights] button. Then click on the [NFS Privileges] tab.


http://www.asustor.com/images/kindeditor/image/20160711/20160711141841_63534.jpg

3. Click the [Add] button in order to add IP addresses that you wish to allow access via NFS. Once you are finished, click [OK].


You are now ready to connect to your NAS using via NFS. Please follow the steps outlined below to connect to your NAS.

Connecting via NFS

1.   In the Linux command prompt, enter the following command:

mount -t nfs:/

For example, if the IP address of your NAS is 192.168.1.104, you must mount the “Public” network drive to Linux’s /mnt/pub directory, then enter the following command:

mount -t nfs 192.168.1.104:/volume1/Public  /mnt/pub


http://www.asustor.com/images/kindeditor/image/20160325/20160325102303_53735.png


Note: You must be logged in using the root account in order to mount a network drive.


You can also refer to our college course about NFS mount:

https://www.asustor.com/en-gb/online/College_topic?topic=109#23

Q: How many simultaneous backup jobs do ASUSTOR NAS devices support?

2017-11-24



#TLS # HTTPS # Windows 10

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below:

Max. Number of Jobs

Models

60

AS1002T, AS1004T, AS-202T, AS-202TE, AS-204T, AS-204TE, AS-302T, AS-304T, AS-204RS

80

AS3102T, AS3104T, AS5002T, AS5004T, AS5008T, AS5010T, AS5102T, AS5104T, AS5108T, AS5110, AS-602T, AS-604T, AS-606T, AS-608T, AS6102T, AS6104T, AS6202T, AS6204T, AS-604RS, AS-604RD, AS-609RS, AS-609RD

100

AS7004T, AS7008T, AS7010T, AS7009RD, AS7009RDX, AS7012RD, AS7012RDX


Q: How do I stream videos smoothly with LooksGood/AiVideos?

2022-08-19



#TLS # HTTPS # Windows 10

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers.

More information about LooksGood, AiVideos, please kindly refer to the links below:


Video Transcoding for a Smoother Playback Experience

Real-time hardware transcoding using Intel processors on ASUSTOR NAS devices allow video files that are not supported by the playback device to be first converted into a playable format before being sent to the playback device. With such powerful hardware, even real-time transcoding of 1080p high resolution video files is a piece of cake. If bandwidth issues cause playback to become choppy, you can always adjust the resolution of the video stream to create a smoother playback experience.


Supported formats for streaming playback and transcoding on ASUSTOR NAS are as follows:

https://www.asustor.com/knowledge/detail/?group_id=913

Q: How can I backup files from Windows to my NAS?

2021-04-07



#TLS # HTTPS # Windows 10

ASUSTOR provides Windows users with the free Backup Plan utility that makes backing up files from Windows PCs to ASUSTOR NAS devices easy. Backup Plan can be used to backup data from a Windows PC or Server to specified destination devices including, but not limited to another NAS, FTP servers, or a local computer. Backup Plan supports one-time backups, scheduled backups and synchronization. If your original data should become damaged, destroyed or lost, Backup Plan also provides convenient data restoration.


Supported operating systems: Windows XP, Vista, 7, 8, Server 2003/ 2008/ 2012


You can download the latest version of Backup Plan from: http://www.asustor.com/service/downloads


The Backup Plan Interface

The Backup Plan interface includes a series of buttons which are described below:

Backup: Clicking this button will execute the backup job.

Remove: Clicking on this button will remove the specific backup plan.

Edit: This button allows you to edit the configurations for the specific backup plan.




Information: Clicking this button will give you detailed information about a specific backup plan.




Log: Clicking on this button will show you logs of Backup Plan’s statuses and activities




Settings: Clicking on this button provides 2 advanced settings

l Language selection

l Start ASUSTOR Backup Plan on system startup.




Creating a Backup Plan

In the example below, we will teach you how to create a scheduled weekly backup plan that backs up data from your Windows computer to your ASUSTOR NAS.

1. Click on the [Create] icon to create a Backup Plan.




2. Select [ASUSTOR NAS] for your backup destination and type in a name for your new plan.




3. Backup Plan will then scan your local area network for ASUSTOR NAS devices. Select a NAS of your choice from the list and then click [Next].




4. Enter the username and password for your NAS and then click [Next].




5. Backup plan provides 3 different backup methods:

Backup once: After configurations have completed, Backup Plan will execute a one-time backup.

l Synchronization: After configurations have completed, Backup Plan will execute the backup job

once. Afterwards, Backup Plan will continue to monitor the local computer source folder that

you have selected.  When new files are added to this folder, they will be automatically synchronized

to the destination NAS.

l Schedule Backup: This method allows you to schedule a recurring backup job.

In the example below, we select [Schedule Backup] and proceed to configure [Backup

frequency] and [Day].

There will also be additional configurations presented to you:

l If file already exists: You can choose to [Skip if not modified] or [Overwrite] any already exiting

files.

l Mission mode: Enabling Mission mode allows you to configure the period of time under which                 your backup job will be active, after which it will be aborted if not started.

Once you are done with the configurations for this step, click [Next].




6. Backup Plan will now scan your local computer for folders that can be backed up. Select the folder(s) that you wish to back up from the list and then click [Next].




Note: The [Filters] button allows you to select file types that you wish to include or exclude in your backup job. Backup Plan provides you with a list of several different file types that you can filter with common ones selected by default. You will also be able to configure the file extensions that can be filtered with the file type. (In the graphic below, we have selected “Temporary files” as an example.)

You can also click the [Add] button to create a customized filter.



7. Select the destination folder that you want to keep the backup job in from the list provided and then click [Finish].

Note: The user account that you used in step 4 must have “read & write” privileges for a folder in order for the folder to show up in this list.



8. You should now be able to see the plan you have just created in the Backup Plan interface.

Note: Backup Plan supports a maximum of 6 different backup plans.




Restoring a Backup

1. In order to restore a backup, first select a plan that was successfully backed up and then click on the [Restore] icon.



2. Now you will able to select [Directly restore the backup] or [Restore parts of the backup]. Select the radio button of your choice and then click on [Next].



3. You can directly restore the backup to its original directory path or restore it to another path on your local computer. Select the radio button of your choice and then select whether you want to overwrite or skip existing files.

Once you are done, click on [Finish] and Backup Plan will immediately begin restoring your backup.



If you are having other issue or problem when using Backup Plan, please contact ASUSTOR technical support for further help:

https://support.asustor.com

Q: How can I transcode 4K videos on my NAS?

2017-11-23



#TLS # HTTPS # Windows 10

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App.


The supported codecs Source are as follows:

Models

AS31/32/61/62/63/64

AS50/51/7

Supported Codecs

H265(HEVC), H.264 (AVC), MPEG-2, VC-1

H.264 (AVC)


Please follow the steps below to transcode 4K videos using LooksGood:

1. From the ADM desktop select [App Central] -> [ASUSTOR Apps] and search for “LooksGood”. Once you have found LooksGood click on the [Install] button to install it.




2. After installation has completed, the LooksGood icon will appear on the ADM desktop. Click on the icon to start LooksGood and then select [Media Converter].




3. Click on [Add] and then choose a file or directory that you want to convert.




4. Select the file or directory that you want to convert and then click [Next].




5. Select the resolutions that you want to convert to and then click on [OK].




6. The time required for the conversion will depend on the NAS CPU and the length of the video file. A message will appear showing you this information. You can select the [Do not show this again] checkbox and then click on [OK]. Your file should now begin to convert.












Q: How can I adjust the fan speed on my NAS?

2021-04-27



#TLS # HTTPS # Windows 10

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice.

ASUSTOR NAS provides four different fan speed modes:

Auto: The rotation speed of the fan will be adjusted automatically according to the NAS’s CPU and hard disk temperatures.

Low speed: The rotation speed of the fan will be lowered, producing less noise. However, the temperature of the NAS may increase.

Medium speed: The fan will rotate at medium speed.

High speed: The fan will rotate at a high speed, producing more noise. The temperature of your NAS may decrease.




If you are encountering the FAN speed or abnormal noise issue, please contact with our technical support:
https://support.asustor.com/

Q: Does my NAS support external optical drives such as DVD-RW, DVD-ROM, CD-ROM, or CD-RW drives?

2017-11-23



#TLS # HTTPS # Windows 10

Yes, ASUSTOR NAS supports the reading of content from external optical drives. For a list of compatible external optical drives, please click on the link below:

http://www.asustor.com/service/opticalDrive?id=opticaldrive&lan=en



Q: Can my NAS play Direct Stream Digital (DSD) files?

2017-11-23



#TLS # HTTPS # Windows 10

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio.


Please follow the steps below to setup the Hi-Res Player App on your NAS.

1. Log into ADM and select [App Central]-> [All Apps]. Search for Hi-Res Player and then click on [Install].




2. After installation has completed, you will be able to see the Hi-Res Player icon on the ADM desktop. Click on the icon to start Hi-Res Player. Next, click on the settings icon to change audio outputs. Please select your USB DAC. (Make sure your USB DAC is connected to your NAS. In this example, we have selected “iFi nano iDSD”)



Note:

1. DSD supports DSD64, DSD128, and DSD256. However, support for these DSD file formats will depend on the USB DAC in use and its support of DoP (DSD over PCM).

2. When playing DSD files, please only enable audio output for the DAC (disable ALSA and HTTP streaming).


For the USB DAC compatibility list, please click on the link below:

http://www.asustor.com/service/dac?id=dac&lan=en




Q: Where can I find the identity information (serial number) for my ASUSTOR NAS?

2018-10-03



#TLS # HTTPS # Windows 10

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM.

Exterior of the original packaging



Underneath the device


包裝2


From within ADM: After logging into ADM, select [System Information] -> [About This NAS].


Q: What do the different parts of the ASUSTOR NAS model numbers mean?

2016-10-28



#TLS # HTTPS # Windows 10

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand!

ASUSTOR NAS Model Naming Conventions




1.   ASUSTOR

2.   Represents the series of the model: For example, 10, 31, 32, 50, 51, 61, 62, 70 series.

3.   Represents the number of drive bays on the model: For example, 02 will mean 2 drive bays while 04 means 4.

4.   Represents the model type:

T = Tower

RS = Rackmount Single Power Supply

RD = Rackmount Dual Power Supply

Q: Can I initialize my NAS with just my mobile phone?

2017-11-23



#TLS # HTTPS # Windows 10

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization is easy, convenient and at your fingertips! The procedure is as follows:


Please follow the steps below to initialize your ASUSTOR NAS with your Android/iOS device. A video detailing this process is also available at: https://youtu.be/5ZATeOwnalA


1. Search for “AiMaster” in Google Play or the Apple App Store. You can also use the

links or QR codes provided below. Download and install the AiMaster mobile app to

your mobile device.

AiMaster Google Play

AiMaster for Android: https://play.google.com/store/apps/details?id=as.arc.aicontrol

AiMaster iTunes

AiMaster for iOS https://itunes.apple.com/tw/app/aimaster/id668985791?mt=8


2. Insert a hard disk into slot 1 of your NAS and then power on the NAS.


3. Connect your NAS to your local network and then make sure that your

mobile device is connected to the same network as well.


4. Next, open AiMaster on your mobile device and then select the [ + ] icon from the toolbar at the top of the screen.



5. Select [Auto Discovery]. AiMaster will now scan the local network for your NAS.


6. Select your NAS from the list that appears.




7. Select [Start Initialization] to begin installation. Follow the prompts and instructions to complete the configuration process.



8. You will now be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.



9. Enter a name for your NAS, configure a password and then select your storage requirements. After you are done, select [Start Initialization].


10. Your NAS will now begin to initialize.


11. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as  this will give you an ASUSTOR ID. An ASUSTOR ID is required for  downloading NAS Apps from App Central and you can also use it to log in  to the technical support center should you encounter any problems.



12. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!



Q: Why can't my NAS enter disk hibernation after installing Surveillance Center?

2017-07-19



#TLS # HTTPS # Windows 10

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings>Hardware>Energy Control>Disk Hibernation. Disk hibernation for internal and external disks can be configured to occur after a specific idle time period or can be disabled.


Furthermore, if the following services are running, they may prevent your hard disks from going into hibernation.


1. Apps: If you have installed Apps from App Central such as XBMC, Plex, UPnP Server, iTunes Server,

Dropbox, Owncloud, or Surveillance Center. These Apps might scan or sync files/content in the

background all the time or regularly, preventing disk hibernation.

2. Download Center: If Download Center is continually downloading files from internet, it will continue to

access hard disks.

3. Windows Services: If your NAS has been joined to Active Directory (AD) or the  Local Master browser

has been enabled.

4. Client PCs/Macs with mapped share folders from the NAS.

5. Utilities: ASUSTOR Control Center, Backup Plan, Download Assistant. These PC utilities may keep

checking for the existence of your NAS preventing it from entering into hibernation.



If you wish to know which process keep accessing your disks, please kindly refer the graphic below and use the diagnostic tool to check.






Q: How do I install ASUSTOR mobile apps for my Android/iOS device?

2017-07-19



#TLS # HTTPS # Windows 10

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are available for download from either Google Play for Android devices or the App Store for iOS devices.


You can go to the mobile app section of the official ASUSTOR website for more information about the ASUSTOR mobile apps and for corresponding QR codes that can be used to quickly access the download page for the apps in either Google Play or the App Store.


Q: How do I join my NAS with a Windows Active Directory domain?

2021-08-05



#TLS # HTTPS # Windows 10

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following pieces of information from your AD server:

  • Domain Name
  • Domain DNS Server
  • AD Server Name
  • Domain NetBIOS Name


In the following example we will show you how to obtain these pieces of information from a Windows AD server and then use them to connect a NAS to a Windows AD domain.

Note: Your Domain DNS Server is the DNS sever that is used for your Active Directory. If you are unsure about what the IP address for your Domain DNS Server is, please contact your system administrator.


STEP 1

  • In your Windows AD server double-click on [Computer].


STEP 2

  • Then click on [System properties].


STEP 3

The system screen should now appear. You should be able to find your AD Server Name and Domain Name on this screen. Please see the graphic below:

  • A. = AD Server Name
  • B. = Domain Name


STEP 4

  • Now select [Start]  [Programs]  [Administrative Tools]  [Server Manager].


STEP 5

  • In the left hand panel navigate to [Roles]  [Active Directory Domain Services]  [Active Directory Users and Computers]. Right click on your domain and then select [Properties].


STEP 6

In the Properties dialog box you should be able to find your Domain NetBIOS Name. Please see the graphic below:

  • C. = Domain NetBIOS Name



2.2 Connecting the NAS to the AD domain

STEP 1

  • In ADM select [Access Control]  [AD/LDAP]. And then under the Active Directory tab click on [Join Domain].


STEP 2

  • The Join Active Directory window will now appear. Select the [Advanced setup] radio button and then click [Next].
  • You can also choose the [Quick setup] option if you wish.


STEP 3

  • Use the information "B" that you obtained in the previous section to fill out the required fields.


STEP 4

  • Enter the administrator username and password for your AD server and then click [Finish].


STEP 5

  • You should now be successfully connected to your AD domain.



2.3 Managing AD domain users and groups

Once you have successfully added your NAS to the AD domain you will be able to manage the access rights for AD domain users and groups. You can do this by selecting [Access Control]  [Domain Users] or [Domain Groups].



If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How do I identify the drives on my NAS?

2021-03-03



#TLS # HTTPS # Windows 10

You can identify the different hard drives on your NAS using Storage Manager. To do this, open Storage Manager from the ADM desktop and click on the [Volume] section. Here you will be able to see all of the hard drives that make up your storage volumes as well as their location in the NAS.



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