Q: How Do I Configure Network Printers on an ASUSTOR NAS?

2023-09-22

#Printer # USB Printer # Network Printer

When a computer, a printer and an ASUSTOR NAS are within the same network, configuring a printer connected to your ASUSTOR NAS as a network printer allows you to turn compatible USB printers into a network printer.

There are things you need to know before starting.

Install your printer’s driver on any computers that will be printing.
Use a compatible printer listed below:
https://www.asustor.com/service/printer?id=printer

Steps for creating a print server:

ADM External Devices Printer.
Make sure the USB printer is detected, and click Settings.
Select Network Printer, and then click OK.

Go to the Windows Settings Devices Printers & scanners.
Click on Add a printer or scanner.

The phrase, “The printer that I want isn’t listed” will be displayed after searching for a while. Click on it when it appears.

Press Select a shared printer by name, and input the URL with the following format, and then press Next.
http://your_NAS_IP:631/printers/NAS_Server_Name(Printer_Model)

The printer name will be combined with the NAS Server Name and printer model.
Please replace any spaces found on the printer model with underscores ‘_’ as spaces are not valid characters.
Example: HL-1110 series HL-1110_series

Select the correct printer driver to install the printer. Click Next.

Select Set as the default printer if needed, and click on Finish.

You should be able to select your printer when printing a document or file.

Q: What to do when hard drive is full?

2023-09-07

#Printer # USB Printer # Network Printer

When the ASUSTOR NAS hard disk is full, you can take the following simple steps to deal with the problem:

Clean out the Recycle Bin : Check to see if your NAS has a recycle bin, like the trash can on your computer. If it does, check to see if there are any files in it that you no longer need, and then delete them permanently, which will free up some space.
Clear Snapshot Files : If you use the Snapshot feature to back up your files, check the Snapshot history and clear the unwanted snapshots. This will free up space, but do it carefully to avoid losing important snapshots.
Replace your hard disk with a larger capacity hard disk and do an online capacity migration

Q: What is SSD Cache?

2023-09-01

#Printer # USB Printer # Network Printer

SSD caching is a technology that uses solid state drives (SSDs) to increase the speed and performance of traditional hard disks (HDDs). It uses a portion of the SSD space as a cache area and stores frequently used data in this cache. When you need to access data, the system can quickly read from the SSD cache without having to wait for the slower read speed of a traditional HDD. This allows the system to launch applications, load files, and perform other operations faster, improving the overall experience.

Q: Who needs a NAS?

2023-08-31

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Family Users: If you have a lot of photos, videos, and documents at home that you want to share with your family, or if you need to back them up, a NAS will come in handy. It's like a shared file storage space for the family, so everyone can access their files.
Small Business or Office: If you work for a small business and need to share files, a NAS can be helpful. You can keep your files on the NAS and everyone can find what they need quickly.
Photographers and video creators: If you're a photographer or video shooter who needs to store a lot of large files, a NAS can give you a lot of storage space and the ability to access your files from different locations at any time.
Backup important data: If you want to back up important data on your computer or cell phone, a NAS can help you keep a backup to prevent data loss.
Share media across devices: If you want to watch movies and listen to music on different devices, a NAS can store the content for you to enjoy anytime.
Remote access to files: If you want to be able to view your files while you're away from home, such as when you're traveling and need to check your work files, NAS allows you to connect to your files anytime you want through the remote access feature.
Personal Cloud Storage: If you want your own cloud storage and don't want to be dependent on another company, a NAS is like a private cloud that can help you fulfill that need.

In short, if you need to share files, back up data, and access it on the go, NAS can be a useful option!

Q: How long does 1TB last?

2023-08-31

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Take 1TB of storage space as an example, how long it can be used depends on the type of data you store and process. Let's take a few examples:

Documents and photos: If you mainly store small files such as documents, emails and photos, then 1TB of storage space may last for several years, or even longer, depending on how you use it.
Music: If you store music files, 1TB can hold thousands of songs, depending on the sound quality and file format.
Video: The size of a video depends on the picture quality, length and compression. If you're storing a standard HD movie (1080p), 1TB can hold dozens of hours of video. However, if you're storing a higher quality video (such as 4K), the storage time will be relatively short.
Games: Modern games are usually tens of gigabytes to over 100GB in size. If you're a gamer, you can probably fit dozens of games in 1TB of storage space, depending on the size of the game.

Note that as time passes, files and data get larger, and software updates and additions may take up more storage space. Additionally, if you're using the storage space for backing up data, storing large movies, or working on other large data tasks, 1TB of space can be used up relatively quickly.

In conclusion, how long you can use 1TB of storage space will vary depending on your usage habits and the type of data you have. If you want a more accurate idea of how long it will last in your case, you can estimate your current data usage and future growth trends.

Q: How many videos can be stored in 1TB?

2023-08-31

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The actual number of videos that can fit in 1TB of storage space depends on various factors, including the resolution, length, quality, and compression used. The following estimates are based on different scenarios and are for reference only:

Based on a standard 1080p resolution, if the average size of a movie is 1.5GB, then 1TB can hold approximately 666 movies.
Based on high quality 1080p resolution or shorter 4K clips, if the average size of each movie is 4GB, then 1TB can hold approximately 250 movies.
For longer, high-quality 4K clips, if the average size of each clip is 10GB, then 1TB can hold approximately 100 videos.

Resolution	Movie Size	Number of Videos
1080p	1.5GB	About 666
High quality 1080p or shorter 4K	4GB	About 250
Longer high quality 4K	10GB	About 100

Q: How much memory does the NAS need?

2023-08-31

#Printer # USB Printer # Network Printer

How much memory you need for an ASUSTOR NAS depends on what you want to use it for. If you're just doing basic file storage and sharing, 2GB to 4GB of memory is plenty. But if you're doing more, like virtualization, video streaming, or multiple applications, 8GB or more may be better. It's best to check the recommended specifications of your specific ASUSTOR NAS model to choose a memory configuration that fits your needs. You can also upgrade your memory later, depending on the situation.

Q: How much capacity do I need for a NAS SSD cache?

2023-09-01

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ASUSTOR's NAS devices can use SSD caching to speed up data access, like reading and writing data files. The size of the SSD cache you choose depends on what you're doing, whether you're accessing large or small files, or whether you read and write data frequently.

If you work a lot with small files, a smaller SSD cache might be enough. But if you work with large files or need to read and write data constantly, you may need a larger cache.

To choose the right size SSD cache for you, you can consider the following:

Context: How do you normally use your NAS, with lots of small files or large files? This will affect how big of an SSD cache you need.
Budget: High-capacity SSDs are usually more expensive, so consider your budget.
Requirements: If you need the NAS to run a lot of programs that require high-speed operation, you may need a larger SSD cache.
Data Type: Is your data read/write, or does it have a specific pattern? This will affect the performance of the cache.
Other uses: Do you want to use some SSDs as primary storage in addition to the cache?

Before making a decision, it is recommended that you think about your situation, check the official ASUSTOR documentation or ask their support team to help you choose the most appropriate SSD cache size.

Q: Does the NAS need an update?

2023-09-01

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Whether or not to update your ASUSTOR NAS depends on your current system status, needs, and personal preferences. Updating your NAS system can have some of the following benefits:

Security Updates: If there are any security vulnerabilities or issues that have been fixed, it is important to update. Keeping the system and applications up-to-date helps protect against hackers and malware.
New Features and Improvements: Software and firmware updates usually come with new features, optimizations and improvements. Consider updating if there are new features that you are looking forward to or fixes a problem you are experiencing.
Compatibility: Before updating, make sure your existing software, hardware, and devices are compatible with the new version. Sometimes an update may introduce changes that are not compatible with your old system.

Finally, please be prepared and read the information before updating to ensure that the update goes smoothly and meets your needs.

Q: Is a fixed IP required for the NAS?

2023-09-01

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When you use an ASUSTOR NAS, it is often recommended to give it a fixed IP address. This is like giving your NAS a fixed home address so that other devices know where to find it. This has several advantages:

Easy to find: Just like your home has a fixed address, other devices can easily find the NAS without worrying about address changes.
Convenient Remote Access: If you want to access the files on your NAS from outside, the fixed IP address ensures that you can always find it without worrying about address changes.
Application use: Some applications may require you to manually enter the address of the NAS, such as backup software, and a fixed IP address ensures that they work correctly.
Simplify network setup: A fixed IP address helps you setup some network functions more easily, such as accessing files externally or setting up specific network connections.

However, there are times when a dynamic IP address can be used, especially if the setup is more complex. In most cases, it is better to give the ASUSTOR NAS a fixed IP address to ensure a more stable and convenient network connection. If you're not sure how to configure your NAS, ask a network expert for advice.

Q: How can I use the capacity on other volumes beyond default volume1

2023-06-07

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To use the capacity on other volumes beyond default volume1, please add a new share folder or edit an existing share folder then select the desired volume as the storage path of this share folder.

Q: Do I need two drives for NAS?

2023-09-01

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ASUSTOR NAS does not necessarily require two hard disks, the exact number of hard disks required depends on your needs and NAS model. If you only need to use the NAS as a single storage device, then you only need to install one hard disk.

However, if you need to use RAID technology to increase data security and redundancy, or if you need to run applications such as virtual machines or containers on the NAS, then you need to install at least two hard drives.

When using RAID technology, at least two hard drives are required to implement RAID 1 or RAID 5, and if you need to run applications such as virtual machines or containers on the NAS, one hard drive is required to install the NAS's operating system and applications, and the other hard drive is used to store the virtual machine's image files, data, and logs.

In short, the number of hard disks you need to install in an ASUSTOR NAS depends on your needs. If you don't need to use RAID or run applications such as VMs, you can get by with just one hard disk.

Q: Is the CPU important in a NAS?

2023-09-01

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The NAS CPU is one of the most important factors affecting the performance and experience of a NAS, and the processing speed of the NAS CPU determines the ability of the NAS to process and store data quickly, especially when multiple users are accessing and using it at the same time.

If you're just using your NAS for storage, such as storing videos, music, photos, etc., and only use it sparingly, the CPU impact may not be too noticeable. However, if you need to use your NAS to run multiple applications, perform multiple tasks at the same time, perform multiple complex operations, handle large amounts of multimedia data, or need to transfer files quickly between multiple devices, then CPU performance is very important.

Generally speaking, the higher the CPU performance, the more work the NAS can do, the faster it is, and the more simultaneous connections it can handle. However, a high performance CPU usually comes with a higher price tag. Therefore, when choosing a NAS, you should select a NAS CPU that suits your needs and budget.

Q: How do I connect my TV to a NAS?

2023-09-01

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The ASUSTOR NAS can be connected to your TV in several ways:

HDMI Connection: If your ASUSTOR NAS has an HDMI connector, you can connect the NAS directly to your TV's HDMI connector and operate the NAS through the TV remote control just like a computer. This way, you can watch movies, photos and music stored on the NAS on a big screen for a better viewing experience.
DLNA Connection: DLNA is a universal media sharing protocol that allows you to share movies, photos, and music from your ASUSTOR NAS to a DLNA compatible TV. To do this, you need to ensure that your TV supports the DLNA protocol and enable DLNA on your ASUSTOR NAS and add the folders you want to share to the DLNA service.
Plex Connection: Plex is a media server application that converts videos, photos, and music on your ASUSTOR NAS into a format compatible with your TV and streams them to your TV over the network. To do this, you need to install the Plex server application on the ASUSTOR NAS and add the folders to be shared to Plex.

All in all, ASUSTOR NAS can be connected to your TV via HDMI, DLNA, and Plex, making it easier for you to enjoy the movies, photos, and music stored on your NAS. You can choose the appropriate connection method according to your needs and the features supported by your TV.

Q: Does NAS automatically back up?

2023-09-01

#Printer # USB Printer # Network Printer

ASUSTOR NAS devices come with built-in backup features that allow you to schedule backups of your data automatically. These backup features include:

ASUSTOR Backup Plan: This is a backup application that is included with all ASUSTOR NAS devices. It allows you to schedule backups of your data to an external hard drive or another ASUSTOR NAS device. You can set up a backup schedule to automatically back up your data at regular intervals, such as daily, weekly, or monthly.
Cloud Backup: ASUSTOR NAS devices also support cloud backup to popular cloud storage services such as Dropbox, Google Drive, and Amazon S3. You can set up a backup schedule to automatically back up your data to the cloud at regular intervals.
Snapshot Center: ASUSTOR NAS devices also feature a Snapshot Center, which allows you to take and schedule snapshots of your data. Snapshots are point-in-time copies of your data that can be used to restore your files to a previous state if needed.

In summary, ASUSTOR NAS devices come with several built-in backup features that allow you to schedule backups of your data automatically. These features include ASUSTOR Backup Plan, cloud backup, and Snapshot Center. By setting up automatic backups, you can ensure that your data is always protected and recoverable in case of a data loss event.

Q: Is Nas possible to use via Wifi?

2023-09-01

#Printer # USB Printer # Network Printer

An ASUSTOR NAS usually needs to be connected to a router or switch via a wired network in order to make a network connection with other devices. However, some ASUSTOR NAS also support Wi-Fi connection if plugged into a USB Wi-Fi dongle.

Using a Wi-Fi connection may affect the performance of the NAS. Compared to wired networks, Wi-Fi signals are affected by obstacles and distance, which may result in a slower or unstable connection. In addition, if you need to do a large amount of data transfer on the NAS or need to connect a large number of devices, it is recommended to use a wired network connection.

Q: What is the difference between using an IP or domain name to connect to a NAS, and which method should I use?

2023-09-01

#Printer # USB Printer # Network Printer

There is no inherent difference between using an IP address or a domain name to connect to an ASUSTOR NAS, it depends on your personal preference and needs.

If you use IP to connect to ASUSTOR NAS, you can directly use its IP address to connect, for example, 192.168.1.100, which can directly enter the control interface of the NAS, which is relatively simple and fast, especially in the local LAN. However, if you need to connect to an external network, you need to know the public IP address of the NAS, and the public IP address may change due to network changes, so you need to update the IP address constantly, which is not convenient enough.

In contrast, using a domain name to connect to the ASUSTOR NAS, you can use a URL or domain name to connect, such as: nas.myasustor.com, so that it can be used in both the Internet and local networks, and is not subject to IP changes, which makes it relatively more convenient to use. In addition, domain name can be translated by DNS, which can better protect the privacy and security of users.

In short, using IP or domain name to connect to ASUSTOR NAS can realize the function of connection, depending on personal preference and usage requirements. If you need to connect to an external network or have security requirements, it is recommended that you use a domain name to connect.

Q: What is the domain name?

2023-09-01

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A Domain Name is an Internet identifier, which is a name consisting of a string of characters that identifies one or more IP addresses on the Internet. Similar to an IP address, a domain name is an identifier used to locate devices and websites on the Internet.

A domain name usually consists of two or more parts separated by dots (.), such as "exe", "exe", "exe", "exe", "exe", and "exe". (.) between each part, such as "example.com". The last part is usually called the Top-Level Domain (TLD), e.g. ".com", ".org", ".net", etc. The other parts are usually called subdomains. Other parts of the domain are often referred to as Sub-Domains, such as "www", "mail", "blog", and so on.

The advantage of using a domain name is that it makes it easier for people to remember the name of a website without having to remember a complicated IP address. When you enter a domain name on the Internet, the Internet's DNS (Domain Name System) servers resolve the name to the corresponding IP address so that your computer can find the correct web server.

In short, a domain name is a name used to identify devices and websites on the Internet. It makes it easy for people to remember the name of a website and to find the corresponding IP address through DNS resolution, thus enabling Internet communication.

Q: What is an IP Address?

2023-09-01

#Printer # USB Printer # Network Printer

IP (Internet Protocol) is a network protocol that defines a standardized method of transmitting data over a network. On the Internet, each device connected to the network is assigned a unique IP address, like a postal address, so that the device can be found and data can be sent over the network.

An IP address consists of a string of numbers, usually four digits, each ranging from 0 to 255 in dotted decimal notation, such as 192.168.0.1. IP addresses can be categorized into two types: IPv4 and IPv6. IPv4 is the more common IP address format, while IPv6 is the newer format used to solve the problem of insufficient IPv4 addresses. IPv4 is the more common IP address format, while IPv6 is a newer format used to solve the IPv4 address shortage problem.

Simply put, an IP address is like the address of each device on a network, allowing data to be sent to the correct device. If you need to connect to a device on the network, you need to know its IP address in order to communicate and transfer data.

Q: How to set up DDNS for ASUSTOR NAS?

2023-09-01

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If you want to set up DDNS on your ASUSTOR NAS, here are the steps:

Verify that the NAS is connected to the network and that you are logged into the NAS management interface.
Click "Network" on the left menu.
Select "DDNS" in the upper menu.
On the DDNS settings page, click the Add button.
Select the DDNS service provider you are using, e.g. "ASUSTOR EZ-Router", "DynDNS", etc.
Set your DDNS account and password, and fill in the hostname or domain name you want to use.
Click the "Test Connection" button to confirm whether it can connect to your NAS correctly.
Click the "OK" button to complete the DDNS setup.

After the configuration is complete, you can use the DDNS host name or domain name to access your NAS over the network without memorizing the IP address of the NAS. If you need to change or delete the DDNS settings, you can do so in the DDNS Settings page.

Q: What video formats does ASUSTOR NAS support?

2023-07-12

#Printer # USB Printer # Network Printer

LooksGood The support format is as follows：

Support Browser	Windows Edge / Chrome / Firefox & Mac Safari
Supported Video Formats	3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Support Videos Codec	H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1
Support for external subtitle formats (UTF-8)	srt, ass, ssa, vtt, sami(smi)
Supported photo formats	jpg, jpeg, bmp, png, gif, tif
Hardware transcoding support	AS11, AS33, AS31/32, AS50/51, AS52/53, AS54, AS61/62, AS63/64, AS66, AS67, AS70, FS67

Note：

LooksGood Video transcripts that do not support Dolby or DTS audio formats (Audio Codec).
After ADM 4.0, USB digital TV sticks are no longer supported.

Q: How do I manage my photos on ASUSTOR NAS?

2023-09-01

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The ASUSTOR NAS offers several ways to manage photos stored on the NAS. The following are some of the common ways:

Using ASUSTOR Photo Gallery 3: ASUSTOR Photo Gallery 3 is a web-based application that allows you to conveniently manage and browse photos on your NAS in a web browser. You can use Photo Gallery 3 to quickly browse photos, create photo albums, edit photos, share photos, and more.
Use third-party photo management applications: Besides Photo Gallery 3 provided by ASUSTOR, there are many third-party photo management applications that can run on ASUSTOR NAS, such as Plex, PhotoPrism, etc. You can choose one according to your needs. You can choose a suitable application for photo management according to your needs.
Manual Management: If you prefer to manage your photos in the traditional way, you can create folders directly on the NAS and store your photos in these folders. You can use any device that supports SMB or NFS protocol to access the NAS to manage and browse photos.

Q: How do I Share photos on NAS?

2023-09-01

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Yes, it's easy to share photos on your ASUSTOR NAS, and here are a few of the ways to do it:

Using the Photo Gallery 3 app: The Photo Gallery 3 app on your ASUSTOR NAS makes it easy to manage, browse and share your photos. You can upload photos to your NAS and then use the Photo Gallery 3 app to share your photo collection with others. Others can browse and download photos via the web or mobile app.
Use FTP or SFTP: ASUSTOR NAS supports FTP and SFTP services, you can upload photo files to NAS and then share FTP or SFTP access to others. Others can access the photo files on the NAS via FTP or SFTP clients and download the photos they need.
Using Web Access: The Web Access application on the ASUSTOR NAS allows you to access the NAS through a browser, you can upload photos to the NAS and then share the photos to others through the Web Access application. Others can browse and download photos by simply accessing the IP address or domain name of the NAS through the browser.
Using Cloud Services: ASUSTOR NAS can be integrated with several cloud services, such as Dropbox, Google Drive, OneDrive, and so on. You can upload photos to these cloud services and then share access to them with others. Others can browse and download photos via the cloud service's webpage or mobile app.

Q: How to share the streamed video on NAS to others?

2023-09-01

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To share a streamed video on your ASUSTOR NAS with others, you can use the built-in media server Sharing streaming video to others on ASUSTOR NAS is also very easy, here are a few ways to do it:

Using Media Apps: ASUSTOR NAS has built-in media apps such as LooksGood, Photo Gallery 3, etc. You can use these apps to play videos on your NAS and they also support sharing videos over the internet. You can use these applications to play videos on the NAS, and they also support sharing videos with others over the network.
Using FTP or SFTP: ASUSTOR NAS supports FTP and SFTP services, you can upload your movie files to NAS and then share the FTP or SFTP access to others. This allows others to access the video files on the NAS via an FTP or SFTP client and play the video on their devices via the client.
Using Web Access: ASUSTOR NAS has a built-in web access application that you can use to access the NAS in a browser. you can upload video files to the NAS and share them with others through the web access application. All others need to do is access the IP address or domain name of the NAS from their browser to browse and play the video.
Using a Plex Media Server: If you are using a Plex media server, you can use the sharing features in your Plex account to share your videos with others. You can add video files to the Plex media server and then share your library of videos with other Plex users through your Plex account.

Q: Does ASUSTOR NAS support multimedia streaming?

2023-09-01

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Yes, ASUSTOR NAS can stream multimedia. ASUSTOR NAS provides many different ways to stream multimedia, here are some of them:

Using multimedia applications: ASUSTOR NAS comes with some built-in multimedia applications such as "LooksGood" and "Photo Gallery 3". You can use these applications to play and stream multimedia files and share multimedia content with other devices over the network.
Using Plex: The ASUSTOR NAS also supports the Plex media server, a well-known multimedia streaming platform that streams multimedia content from the NAS server over the Internet. With Plex installed on your ASUSTOR NAS, you can stream multimedia on any device via the Plex client application.
Using DLNA: The ASUSTOR NAS supports DLNA, which allows you to set up your NAS as a DLNA server to stream multimedia on other devices through the DLNA client application, a universal multimedia streaming protocol that supports most smart TVs, smartphones, tablets, and other devices.

Q: What can I do if I can't play multimedia files on my NAS?

2023-09-01

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If you are unable to play multimedia files on your NAS (Network Attached Storage), here are some troubleshooting steps you can try:

Check if the multimedia file is supported by your NAS: Different NAS models support different file formats. Check the user manual or the manufacturer's website to see if your NAS supports the multimedia file format you're trying to play.
Check if the multimedia player on your device is up to date: Make sure that the multimedia player you're using to play the files is up to date. Outdated or incompatible software can cause playback issues.
Check your network connection: Slow or unstable network connections can cause issues with streaming media. Check your network settings, and if possible, try connecting your device directly to the router via Ethernet cable.
Check the file permissions: Ensure that the multimedia files have the correct permissions for playback. Make sure that the files are not set to "read-only" or restricted from access.
Restart the NAS: Try restarting the NAS to see if it resolves the issue.
Reinstall the multimedia player: If the multimedia player is causing the issue, try uninstalling and reinstalling it.

If none of these steps work, contact the manufacturer's support team for further assistance.

Q: Do I need a monitor to use a NAS?

2023-09-01

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NAS is a device used to store and share data, usually without the need to connect to a monitor or display.NAS is primarily used to access and manage stored data over a network connection, and therefore does not require a monitor or display.

Q: How do I disconnect my network drive on Windows 10?

2023-09-01

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To log out of the NAS in Windows 10, you can follow the steps below:

Open File Explorer and select This Computer in the left navigation bar.
At the top of the This Computer window, click the Map Network Drives button.
Locate the NAS network drive you are logged into, right-click and select Disconnect.
Acknowledge the disconnect prompt and click Yes.

This will log you out of the NAS from Windows 10. Note that after disconnecting in this way, you will need to re-enter your NAS login information to access it again.

Q: Do I have to have a network to use NAS?

2023-09-01

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ASUSTOR NAS devices usually need to be connected to a network in order to fulfill their functions. It can be connected to other devices such as PCs, laptops, smartphones or tablets over a network for file storage, sharing, backups, remote access, etc. If you don't need to use the network, it can still be used on your local network.

If you don't need to use the network function, it can still be used on your local network. In this case, you can use it to store and share files on your LAN and access other local network devices.

In short, the ASUSTOR NAS is a network storage device that requires a network connection to fulfill its functions, but it can still be used on your local network even if you are not connected to a network.

Q: How to install ASUSTOR NAS offline?

2023-09-01

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Here are the steps involved:

Download the latest version of the ADM (ASUSTOR Data Master) operating system image file (.img), download link : https://www.asustor.com/service/downloads。
Log in to the web interface of ASUSTOR ADM and select System Management > System Settings > Restart & Update.
In the Install New Version area, select the Import button.
Select the ADM image file (.img) you downloaded and upload it.
Wait for the ADM image file (.img) to finish uploading, select it for installation and click Update Now.
The system will start installing ADM, and after the installation is complete, it will automatically reboot the NAS and enter the new version of the ADM operating system.

Q: Can a NAS drive be used as a server?

2023-09-01

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ASUSTOR NAS can be used as a server, supporting a variety of server applications such as file server, FTP server, web server, MySQL database server, mail server, etc. ASUSTOR NAS also supports virtualization technology, which allows you to run a virtual machine on the NAS, turning the NAS into a powerful server platform.

Using an ASUSTOR NAS as a server increases efficiency and convenience, and saves costs because the NAS provides storage, security, remote access, and more. Moreover, the ASUSTOR NAS interface is simple to use and easy to manage.

Q: What are the types of RAID configurations?

2023-09-01

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There are several types of RAID (redundant array of independent disks) configurations available, each with its own advantages and disadvantages. Here is a brief overview of some of the most common RAID configurations:

RAID 0 : This configuration stripes data across multiple disks, providing improved read and write performance but no data redundancy. RAID 0 requires at least two disks but does not provide data protection.
RAID 1 : This configuration involves two disks that contain identical data, providing redundancy in case one disk fails. RAID 1 is simple to set up and offers good read performance, but write performance may be slower.
RAID 5 : This configuration distributes data and parity across multiple disks, providing both data protection and performance benefits. If one disk fails, the data can be rebuilt from the parity information on the remaining disks. RAID 5 requires at least three disks and offers good read and write performance.
RAID 6 : Similar to RAID 5, this configuration distributes data and parity across multiple disks, but uses two sets of parity information, providing even greater data protection in case of multiple disk failures. RAID 6 requires at least four disks and offers good read and write performance.
RAID 10 : This configuration combines mirroring (RAID 1) and striping (RAID 0) to provide both data protection and performance benefits. It requires at least four disks and offers excellent read and write performance.

Q: How many hard drives are needed for a NAS?

2023-09-01

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ASUSTOR NAS supports different number of hard disks, depending on the model. Typically, ASUSTOR NAS supports a minimum of 2 hard disks and a maximum of 16 hard disks.

Choosing the right number of hard disks depends on your usage needs. If you need to store a large number of files, such as video files or photos, then multiple hard disks may be more suitable for you to provide more storage space and higher fault tolerance. In addition, if you need higher read/write speeds, you can create RAID 0 with multiple hard disks to improve performance.

On the other hand, if your usage needs are relatively small, you can use fewer hard disks to meet most of your needs. When choosing the number of hard disks, consider your budget, usage requirements, and expected data growth. Also, consider your NAS model and hardware specifications to determine the number of hard drives it supports and the hard drive capacity.

Q: What is the safest RAID type to set up my NAS?

2023-09-01

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RAID technology can improve the availability and reliability of data, but the security of RAID does not depend entirely on the RAID system itself, but also on many other factors.

RAID is usually used on multiple hard disks to improve data availability and fault tolerance by spreading data storage across multiple hard disks.RAID systems can use different RAID levels, such as RAID 0, RAID 1, RAID 5, RAID 6, etc., and each RAID level has different fault tolerance and performance.

However, even with RAID, data may still be lost or corrupted. For example, if multiple hard disks in a RAID system fail at the same time, or if a hardware failure occurs, the RAID system may not work properly, resulting in data loss or corruption.

Therefore, in order to protect the security of your data, it is necessary to take measures in addition to using RAID, such as backing up your data on a regular basis, installing firewalls and security devices, and complying with ASUSTOR's security recommendations. RAID can only maximize security and availability when multiple security measures are taken and properly configured and managed.

Q: Do I need SSD for my NAS?

2023-09-01

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A NAS does not necessarily need to use an SSD, but using an SSD can increase the read and write speeds of a NAS.

SSDs offer faster read and write speeds and higher endurance than traditional hard disk drives (HDDs). If you need to use your NAS for high-speed data transfer or to work with large files, such as video and audio files or virtual machines, then using an SSD can greatly increase efficiency and speed. In addition, if your NAS supports SSD caching, you can use a portion of the SSD space as a caching area after installing the SSD to improve the performance of your NAS.

Whether you need to use SSD depends on your needs. If your NAS is primarily used for file storage and sharing, then a traditional hard disk will suffice for most needs. But if you need more speed and performance, then an SSD can be a good choice.

Q: Using USB IP Printers on an ASUSTOR NAS

2023-03-30

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When a computer, a printer and an ASUSTOR NAS are within the same network, a USB IP printer allows you to use a printer connected to your ASUSTOR NAS through a computer.

Steps for setting up:

Download ASUSTOR Control Center from the ASUSTOR website and ensure that ASUSTOR Control Center can see your NAS.
Please use the following compatible USB printers to connect to the NAS over the USB port:
https://www.asustor.com/service/printer?id=printer

Steps for using a USB IP printer:

External Devices Printer.
Make sure the USB printer is detected, and click Settings.
Select USB IP Printer, and then click OK.

Go to ACC. Make sure ACC has detected the NAS, and make sure there is a printer icon in the enabled place.
Click Action USB IP Printer.

Click the printer device and click Connect.

After successful connection and activation, the icon on ACC will turn red.

Windows will find the printer device in Settings Devices Printers and scanners.

Q: What is the difference between NAS and public cloud?

2023-09-01

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NAS (Network Attached Storage) and Public Cloud are two different storage solutions and there are some important differences between them.

Location：NAS is a local storage solution, usually set up in a home or office, which can be accessed through the local network. A public cloud is a remote service hosted in a remote data center that can be accessed over the Internet.
Storage: NAS provides local storage, usually with a large storage capacity, and can be expanded by adding hard drives or expansion units. The public cloud provides storage space in a virtualized manner that can be dynamically scaled up or down as needed, usually with a usage fee.
Security: NAS can be configured with different security measures, such as password protection, data encryption, etc., and is usually managed and maintained by users themselves. Public clouds usually have higher security measures and are managed and maintained by the provider.
Performance: Because NAS is a local storage solution, it typically has faster access and lower latency. A public cloud, on the other hand, may have higher access speeds and latency because it is accessed over the Internet.

Q: How much capacity is enough for ASUSTOR NAS?

2023-09-01

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Here are some things to consider when choosing ASUSTOR NAS capacity:

Storage Requirements: The first thing to consider is your storage requirements, i.e. how much data you need to store. If you only need to store small files such as documents, photos, etc., then a smaller capacity NAS may suffice, such as a 2 Bay. If you need to store a lot of HD videos, music, or large CAD files, then you'll need a NAS with a larger capacity than a 2 Bay.
Long-term needs: The next thing to consider is your long-term storage needs, i.e. how much storage capacity you expect to need in the future. If your storage needs will continue to grow, then a larger capacity NAS may be a better choice. If your storage needs are relatively stable, a smaller capacity NAS may be more affordable.
Budget: In addition to your storage needs, your budget is also an important factor to consider; ASUSTOR NASes vary in price depending on their capacity and features. You need to choose the right NAS according to your budget.
Future Expansion and Security Needs: Finally, you need to consider your future expansion needs. If you anticipate that you will need to expand the capacity of your NAS in the future, then purchasing a NAS that supports RAID technology may be a better option. This will make it easier for you to expand your storage capacity in the future.

Learn more :
choosing a capacity

Q: How do I connect to ASUSTOR NAS remotely?

2023-09-01

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To remotely connect to the ASUSTOR NAS, you can follow the steps below:

Make sure your NAS is connected to the network: In order to connect to the NAS remotely, you need to make sure that the NAS is connected to the network and has a publicly available IP address. You can check the network connection status in the "Network" setting of the ASUSTOR control panel.
Enable Remote Connection: In the "Remote Connection" setting of the ASUSTOR control panel, you can enable the remote connection function. You can choose to use EZ-Connect or manually set the remote connection rules.
Setup Remote Connection Rules: If you choose to setup remote connection rules manually, you need to setup port forwarding rules in the router. Forward external IP ports to the internal IP address and ports of the NAS. You can view the internal IP address and port number of the NAS in the Remote Connection setting of the ASUSTOR control panel.
Remote Login: After completing the above settings, you can login to the NAS from a remote device using the App or Browser provided by ASUSTOR, you need to enter the public IP address of the NAS, or use the EZ-Connect function to login.

It is important to note that remote connection involves information security risks and it is recommended that you use an encrypted channel, such as a VPN or SSL, when connecting, and it is also recommended that you use complex passwords and change your passwords regularly in order to protect the security of your NAS.

Q: What hard drives are required to use the NAS?

2023-09-01

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ASUSTOR NAS recommends the following hard disks:

3.5" SATA HDD or 2.5" SATA HDD/SSD
For capacity requirements, please refer to the specification table on the ASUSTOR website.
When using multiple hard disks for RAID, you need to use the same model, capacity, and speed of the hard disks.

Q: How do I connect or log in to ASUSTOR NAS?

2023-09-01

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ASUSTOR NAS has a number of different connection or login options, here are a few of them:

General Purpose.

Web Login: Open a web browser, enter the IP address of the NAS, enter the web management interface of ASUSTOR ADM, enter the correct username and password to login.
ASUSTOR Control Center (ACC): Install the ASUSTOR Control Center software on your computer, you can search and connect to ASUSTOR NAS in the LAN, and perform network settings, web login and other operations.
Mobile App: ASUSTOR NAS provides iOS and Android apps, which can be downloaded and installed from the App Store or Google Play, and you can conveniently control the NAS by using the App registration.

Development or IT Staff Uses.

FTP Connection: Use the FTP client software, input the IP address, user name and password of the NAS to connect to the ASUSTOR NAS for file transfer.
SSH Connection: Use SSH client software, enter the IP address, user name and password of the NAS, and then you can use the command line interface to operate remotely.

Q: Do I need to shut down the ASUSTOR NAS?

2023-09-01

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ASUSTOR NAS can run continuously for a long time and has good durability and stability. However, in order to protect the NAS hardware and data, it is recommended to perform shutdown and reboot operations periodically.

Shutdown operation can help clear the cache, memory and other resources of the NAS system and applications to avoid unstable or malfunctioning applications. At the same time, shutting down the system also ensures that the NAS hardware is rested and reduces the chance of hardware failure.

It is recommended to perform a shutdown at least once a month, especially when upgrading software, replacing hardware, or performing regular maintenance. Before shutting down, you should make sure that the data stored on the NAS has been backed up to avoid data loss during the shutdown. Before shutdown, you can use the backup tool provided in the ASUSTOR control panel to perform the backup operation to ensure data security.

After shutdown, it is recommended to wait for some time before rebooting the NAS to allow the hardware to rest and cool down. It is also recommended to ensure that the NAS hardware is in a dry, ventilated and secure environment to protect the security and durability of the hardware.

Q: How to protect data on NAS?

2023-09-01

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Here are some ways to protect data on your ASUSTOR NAS:

Update Software: Regularly update the software of ASUSTOR NAS to ensure security and stability.
Security Settings: Set up good passwords to prevent unauthorized access and attacks, avoid using weak passwords, and it is also recommended to enable two-step authentication.
Backup data: Backup the data in ASUSTOR NAS regularly to prevent data loss or damage.
Firewall: Use firewall software to prevent unwanted network traffic from entering the ASUSTOR NAS.
Security Upgrades: Make sure all security upgrades are installed and enabled before using your ASUSTOR NAS.
Avoid sharing passwords: Avoid using the same password to log in to different systems and avoid storing sensitive information in systems that share passwords.

Q: Is it possible to access ASUSTOR NAS remotely?

2023-09-01

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Yes, users can connect to the ASUSTOR NAS via remote access to access files and data on the NAS. Below are some of the ways to access the ASUSTOR NAS remotely:

Using ASUSTOR EZ Connect: ASUSTOR EZ Connect is an easy-to-use remote access utility that allows users to simply enable EZ Connect in the NAS console and then browser-enter ezconnect.to，You can access the NAS remotely.
Using VPN: Users can access the ASUSTOR NAS remotely by establishing a VPN connection, users need to set up a VPN server in the NAS console, and then install the corresponding VPN client application on the remote device to access the data in the NAS through the VPN connection.
Using network storage protocols (e.g. SMB, AFP, FTP, etc.): ASUSTOR NAS supports various network storage protocols, users can access the data in NAS remotely through the corresponding protocols. Users need to enable the corresponding protocols in the NAS console, and then use the corresponding applications or set up a network connection on the remote device to access the data in the NAS.

Users should be aware that during remote access to the ASUSTOR NAS, it is important to ensure that the connection is secure to prevent sensitive data from being stolen or confidential information from being leaked. Users are recommended to read the relevant security settings and recommendations before accessing the ASUSTOR NAS remotely to ensure data security and privacy protection.

Q: How do I use the Snapshot feature of ASUSTOR NAS to make backups and quick restores?

2023-09-06

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The snapshot feature of ASUSTOR NAS can help you to make backup and fast restore quickly. Below are the steps to make a backup and fast restore using the snapshot feature of ASUSTOR NAS:

Enable Snapshot

From the ASUSTOR Control Panel, turn on Snapshot. Select the storage device and click the Settings button to turn on the Snapshot feature.

Setting the Snapshot Schedule

Select a storage device and then set the snapshot schedule in Settings. You can choose to take snapshots once a day, once a week, or once a month.

Making a Snapshot

In the ASUSTOR Control Panel, select a storage device and click the Snapshot button. You can take a snapshot manually or set up an automatic snapshot schedule to take a snapshot automatically.

Restore Snapshot

If you need to restore a snapshot, select the storage device and click the Snapshot button. In the list of snapshots, select the snapshot you want to restore and click the Restore button. You will be prompted if you are sure you want to restore the snapshot. If you are sure, the system will start the restore operation.

Using the snapshot function of ASUSTOR NAS can help you make backups and restore quickly to protect your data. Please note that the restore snapshot operation will overwrite the current data, so please back up your important data before the operation.

Q: Does ASUSTOR NAS support offsite backups?

2023-09-01

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Off-site backup is one of the most important means to protect the security of your data. If you want to backup the data on ASUSTOR NAS off-site, you can consider the following methods:

Remote Backup: You can use the Remote Backup feature available in the ASUSTOR Control Panel to backup data from your NAS to another NAS or remote server. This way, even if your local NAS fails, your data can be restored on the remote backup.
Cloud Backup: You can choose to back up the data on your NAS to the servers of cloud storage service providers, such as Dropbox, Google Drive, OneDrive, etc.
External Hard Drive Backup: You can back up the data on your NAS to a USB external hard drive and store the drive in another safe place, such as your home safe or a friend's home. External hard disk backup can provide a cheaper and safer solution for off-site backup, but you need to pay attention to updating the data on the hard disk regularly and paying attention to the life of the hard disk.
EXCLUSIVE ASUSTOR MyArchive Extract Hard Drive Backup: You can back up the data on your NAS to a MyArchive hard drive and then store the hard drive in another safe place, such as your home safe or a friend's home. MyArchive hard drive backup can provide a cheaper and safer off-site backup solution, but you need to pay attention to updating the data on the hard drive regularly and paying attention to the life of the hard drive. However, you need to be careful to update the data on the hard disk regularly and pay attention to the life span of the hard disk.

Q: What are the advantages of using an ASUSTOR NAS with retro computers?

2023-03-09

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Retro computing is a popular hobby that often manifests in three major ways. People use retro computers for collection purposes, nostalgia and gaming with titles not compatible on newer operating systems. An ASUSTOR NAS can keep files related to retro computing, including software, drivers and games stored safely in an ASUSTOR NAS as a backup to avoid leaving data on older hard drives that can be often unreliable. Data and games can be transferred to a retro computer when needed or often simply run directly off an ASUSTOR NAS through SMB or AFP. ASUSTOR NAS devices continue to maintain official support for a variety of protocols to maintain compatibility with a wide variety of devices.

Q: Can I use my ASUSTOR NAS with retro operating systems like Windows 98 and MS-DOS?

2023-03-09

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Absolutely! As long as a computer's hardware and operating system supports networking and at least one protocol supported by ADM, your retro PC or Mac should be able to connect and access files. Many protocols are either supported natively or with the addition of apps. Windows 95, Windows 98 and Windows Me natively support WebDAV and SMB while FTP support can be added through the use of third party apps. MS DOS and Windows 3.1x also support FTP with the use of third party apps like mTCP or WS_FTP LE. Older versions of macOS continue to happily use AFP and FTP as well.

Q: How do I install a NAS?

2023-09-01

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To install ASUSTOR NAS, follow these steps:

Make sure you have received your ASUSTOR NAS equipment, along with all the required accessories, including power cords, network cables, etc.
Choose a suitable location for the ASUSTOR NAS, making sure it is in a well-ventilated area, away from heat sources, direct sunlight, etc.
Connect the ASUSTOR NAS device to the network and power supply. First, plug the power cord of the ASUSTOR NAS into a power outlet, and then plug the network cable into the network port of the ASUSTOR NAS and an available port on your router.
Power on the ASUSTOR NAS device. Press the power switch and wait for a while until the ASUSTOR NAS device is fully powered on.
Download and install the control interface software for the ASUSTOR NAS. You can download the ASUSTOR Control Center from the ASUSTOR website, then run the software and scan your network for an ASUSTOR NAS device connected to the network. Once you have found the device, click the Connect button.
Follow the prompts to set up the device. You can change the ASUSTOR NAS settings such as network settings, user accounts and passwords as needed.
After completing the setup, you are now ready to use your ASUSTOR NAS device. You can upload files to NAS or download files from NAS. In addition, you can also connect to your ASUSTOR NAS device remotely by setting up Remote Access to use your ASUSTOR NAS device while you are away from home.

Learn more :
https://www.asustor.com/getting_start/landing

Q: How should I backup my NAS?

2023-09-06

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There are several ways to backup ASUSTOR NAS:

1. Local backup: You can backup your ASUSTOR NAS data to an external USB hard drive or another ASUSTOR NAS using the built-in Backup & Restore app on ADM (ASUSTOR Data Master) operating system. This allows you to create a local backup of your NAS data that can be easily restored if needed.

Internal Backup | Online Help | ASUSTOR NAS

2. Cloud backup: ASUSTOR NAS supports a variety of cloud backup services, such as Amazon S3, Dropbox, Google Drive, and more. You can configure the cloud backup service of your choice in the Backup & Restore app and create a cloud backup of your NAS data.
Cloud Backup Center - ASUSTOR NAS

3. Remote backup: ASUSTOR NAS also supports remote backup to another ASUSTOR NAS or any other remote server via FTP, Rsync, or Cloud Sync. This allows you to create a backup of your NAS data at a remote location for added protection.
Remote Sync | Online Help | ASUSTOR NAS
FTP Backup | Online Help | ASUSTOR NAS

4. Snapshot backup: ASUSTOR NAS also supports snapshot backup, which creates point-in-time copies of your data. This allows you to roll back to a previous version of your data in case of accidental deletion or corruption.

No matter which backup method you choose, be sure to perform regular backups to protect the safety of important data.
Introducing ASUSTOR Snapshot Center - ASUSTOR NAS

Q: Can I use NAS as external hard drive?

2023-09-01

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A NAS can be used as an external hard drive, which means that you can access the data on the NAS's hard drive over a network. When you connect a NAS to your computer, it will be recognized as a network drive, as if you had inserted an external hard drive into your computer. When the NAS is used as an external hard disk, you can read and write data to and from your computer over the network. The benefits of using a NAS as an external hard drive are that it provides more storage space and allows you to share data across multiple computers for multiple users.

If you are going to use a NAS as an external hard drive, you need to make sure that the connection between the NAS and your computer is stable and secure to avoid data loss and other security issues.

Q: Does a NAS consume a lot of power?

2023-09-01

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The power consumption of a NAS varies by model and usage. However, generally speaking, the power consumption of a NAS is not too high and is much lower than that of a traditional desktop computer or server. When a NAS is in operation, the main power consuming parts are the hard disks and the CPU, most NAS CPUs are low-power, while the power consumption of the hard disks depends on the specifications and number of the disks themselves.

To minimize the power consumption of a NAS, you can set the sleep mode to allow the NAS to go to sleep after a certain period of inactivity, thus saving energy. Some NASes also offer power management features that can automatically turn them on and off at specific times to further reduce power consumption.

Q: What is ASUSTOR ADM?

2023-09-01

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ASUSTOR NAS is equipped with an operating system. ASUSTOR NAS uses the optimized ADM (ASUSTOR Data Master) operating system, which is a Linux-based operating system designed specifically for NAS. ADM has a clean interface and easy-to-use setup wizard, and also supports various applications and features, such as backup, multimedia streaming, file sharing, network services, etc. ADM also provides a variety of management tools, including network settings, storage management, system settings, application management, etc. Users can also use ADM to manage their NAS. ADM also provides various management tools, including network settings, storage management, system settings, application management, etc. Users can easily manage and control their ASUSTOR NAS through ADM.

Q: Do I need a computer to use a NAS?

2023-09-01

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You don't need a computer to use a NAS, it is a standalone device that can be directly connected to your network. NAS can be used as a standalone file server to store and share data such as documents, music, videos, etc., as well as run other applications such as downloads, multimedia streaming, remote access, etc. Users can access the NAS through the network, as well as manage and configure files through the NAS management interface without relying on a computer. Users can access the NAS through the Internet and manage and configure files through the NAS management interface without relying on a computer.

Of course, if you want to do further configuration and management, such as setting user privileges, installing applications, etc., you may need to set up the NAS via a computer. Once setup is complete, you can use any network-connected device, such as a cell phone, tablet, TV, etc., to access and use the data and applications on the NAS without relying on a computer.

Q: How long does a SSD last on a NAS?

2023-09-01

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The lifespan of a NAS hard disk is affected by a variety of factors, such as frequency of use, amount of data written, and the environment in which it is used. Generally speaking, the warranty period of a hard disk ranges from 2 to 5 years, but it does not necessarily mean that the hard disk will last that long. It is recommended that you use the following indicators to determine when it is time to replace your hard disk:

Health Check Report: Today's NAS's often have a hard disk health checker that you can run periodically to see a report on the health status of the drive. If the test report shows that the hard disk is faulty, then it is recommended to replace the hard disk.
Sporadic Read Error Rate: You can check the read error rate of your hard disk on the NAS management interface. If the read error rate is high, it may be a sign of hard disk problem.
Noise and Vibration: When the hard disk starts making unusual noise and vibration, this is also a sign to watch out for. If you hear harsh noises or feel unusual vibrations, it is advisable to replace the drive.
Data read speed: If you notice that your data read speed has slowed down, it could be a sign that the hard disk is having problems.

Q: What should I do if my NAS fails?

2023-09-01

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If your ASUSTOR NAS is broken, here are some possible solutions:

Check the power supply and wiring: First make sure that the power plug is properly inserted into the outlet and that the wiring is working properly. You can try to replace the power cord or use another outlet to see if the problem can be solved.
Reboot NAS: Sometimes the system of NAS may fail, you can try to solve the problem by rebooting the NAS. You can find the corresponding reboot options in the NAS management interface.
Perform a hardware check: If none of the above methods can solve the problem, the hardware of the NAS may be malfunctioning. You can use the hardware testing tool provided by ASUSTOR or contact ASUSTOR's after-sales service department for assistance.

If your NAS is out of warranty, or if you need to replace it with a new one, then you may want to consider purchasing a new ASUSTOR NAS.

Q: What is NAS suitable for?

2023-09-01

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NAS can be used for a variety of purposes, here are some scenarios where NAS is used:

Home or Personal Use: A NAS can be used by a family or individual to store and share multimedia files such as photos, videos, music, etc. A NAS can also be used as a backup storage device to protect important data.
Small Business or Office Use: Small businesses or offices can use NAS to store and share files such as documents, reports, emails, etc. NAS can also be used as a backup storage device to ensure data security.
Surveillance System Use: Some surveillance systems can use NAS to store surveillance images for administrators to view at any time.
Video Streaming Use: NAS can be used to set up a video streaming server for users to watch videos or listen to music at any time.

Q: What do you use a NAS for?

2023-09-01

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A NAS is a network storage device that allows users to access, share, and manage files over a network and can provide a variety of applications and features. Here are some of the uses that NAS can provide:

File Storage and Sharing: NAS allows you to store and share files over a network, enabling multiple users to access and share the same files for collaboration and joint work.
Backup and Restore: NAS can provide easy-to-use backup and restore functions, allowing users to easily backup and restore important files and data to prevent data loss.
Multimedia Playback: NAS can store multimedia files such as music, videos and photos and deliver them over the network to a variety of different devices and platforms, such as TVs, mobile phones and tablets, allowing you to enjoy multimedia entertainment with ease.
Download: NAS can install download applications such as BitTorrent or eMule, allowing you to upload and download files to and from your NAS without having to keep your computer running.
Remote Access: The NAS can provide remote access so you can connect to the NAS over the network and easily access and manage your files even when you're away from home or the office.

All in all, NAS is a convenient and versatile storage device that allows users to manage and store data more efficiently and offers a wide range of applications and features that make it widely used in the home, small office or business environment.

Q: Why do I not see videos immediately when attempting to run deduplication?

2023-02-15

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Photo Gallery 3 uses various technologies to quickly identify duplicate photos. This process takes significantly more time in regards to video as average video sizes are much greater. The time it takes identify and compile file information may vary depending on a number of factors in regards to videos.

Q: How to remove credentials from Windows

2022-12-15

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STEP 1

Click [Start] → [Control Panel].

STEP 2

Select [User Accounts and Family Safety].

STEP 3

Select [User Accounts].

STEP 4
Select [Manage your credentials].

STEP 5

Select the Windows Credentials that you want to remove. (In the example below, 172.16.4.101 is the credential for our NAS).

STEP 6

Click [Remove from vault] to delete the credential.

Q: Adding or removing a Google Cloud Storage task in Cloud Backup Center

2022-10-20

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Adding a Google Cloud Storage backup task:

You need to have an account and first apply for Google Cloud Storage service. Afterwards, go to your Google Cloud Storage project page to set up IAM Permissions.

Step 1

Screeenshots are for reference only. Your mileage may vary.

Click IAM & Admin or IAM Permissions.

Step 2

Click ADD.

Step 3

Open Cloud Backup Center to add Google Cloud Storage.

After copying the Cloud Backup Center service account, go back to the Google Cloud Storage page to add the copied information to the new principals column.

Step 4

Select Storage Admin when adding roles.

Step 5

Click SAVE to complete.

Now you can add your project to Cloud Backup Center.

Step 6

Go back to your Google Cloud Storage project page and copy the Project ID.

Step 7

Return to Cloud Backup Center to paste it into the column to begin setting up a backup job.
Learn more by clicking the links below.
- Upload: https://www.asustor.com/online/College_topic?topic=254#2.1
- Download: https://www.asustor.com/online/College_topic?topic=254#2.2

Removing Cloud Backup Center service account from your Google Cloud Storage backup tasks.

Head to IAM & Admin page from your Google Cloud Storage project and click Edit.

Click delete.

And then save your changes.

Q: How to enable or disable TLS 1.3 in Windows 10?

2023-08-14

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TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10.

Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS.

Windows 11 has TLS 1.3 enabled by default, the settings are not required to change in Windows 11.

TLS 1.3 is not enabled in Windows 10 by default. If you are using network apps that require or support TLS 1.3, you should enable TLS 1.3 in Windows 10.

In Windows 10, click [Search] on the [Taskbar].
Enter [regedit] and then you will find [Registry Editor] here.
Click on [Open].

Enable TLS 1.3:

Find the following path in the left panel of the Registry Editor:
Double-click on [Enabled].
In the [Value data] field, change the value to [1] and click [OK].

Note: If you cannot find the above path in Windows 10, please right-click on the right panel according to this path, create [TLS 1.3] and [Client] key path in turn, and then create 2 DWORD (32-bit) values [DisabledByDefault] and [Enabled] with default value 0.

You can click here to download the Windows registration file to create the key path and default value, and then modify it. (MD5: b003f9e7fd0b825fafd02f915d7de0ca)

However, if some apps you are using in Windows 10 do not support TLS 1.3, the apps possibly do not work properly by TLS 1.3 is enabled, and you should disable TLS 1.3 in Windows 10.

Disable TLS 1.3:

Find the following path in the left panel of the Registry Editor:
Double-click on [Enabled].
In the [Value data] field, change the value to [0] and click [OK].

Q: Supported formats for streaming playback and transcoding on ASUSTOR NAS

2022-08-19

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Supported formats for streaming playback and transcoding on ASUSTOR NAS

You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format for playback.

NAS Model			AS2TE / 3	AS1 / 2 / 40 / 6 / 65 / 71	AS31 / 32 / 61 / 62	AS63 / 64	AS11 / AS33 / AS52 / 53 / 66 / 67	AS50 / 51 / 70
LooksGood Server Transcoding	Hyper-Transcode [1]		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
	Codec [1] (Decode)	Hardware Decode	Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p.	-	Supported codecs: H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1 up to 1080p.	Supported codecs: H.264 (AVC), H.265 (HEVC), MPEG-2, VC-1, VP9 up to 1080p.		Supported codecs: H.264 (AVC), MPEG-2, VC-1 up to 1080p.
	Codec [1] (Decode)	Software Decode	Supported codecs: MPEG-1, MPEG-4 up to 1080p.	Supported codecs: H.264 (AVC) up to 1080p.	Supported codecs: MPEG-1, MPEG-4 up to 1080p.		Supported codecs: H.265 (HAVC), MPEG-1, MPEG-4 up to 1080p.
Web Browser (LooksGood)	Stream Original File		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
iOS [2] (AiVideos)	Stream Original File
Android (AiVideos)	Hyper-Transcode [1]		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Android (AiVideos)	Stream Original File		Supported formats depend on the device. It is recommended that you install MX Player for an optimal user experience.
Chromecast (Android AiVideos)	Hyper-Transcode [1]		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM		3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA, M4A, RA, RAM, RMVB
Chromecast (Android AiVideos)	Stream Original File		Supported video codecs: H.264 Supported audio codecs: AAC/MP3 for MP4

Note:

For file extensions such as AVI, FLV, MOV, MP4, MKV, TS and other formats, if their codec is not in the supported list above, you will not be able to execute transcoding.
Please select 720p or a lower transcoding resolution if you are using an iPhone 5 (A6 32-Bit) or older model.
Models with hardware transcoding support: AS-202TE / 2TE / 3 / AS11 / 31 / 32 / 33 / 50 / 51 / 52 / 53 / 61 / 62 / 63 / 64 / 66 / 67 / 70

Q: What is the maximum number of expansion units supported on an ASUSTOR NAS?

2022-08-05

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A maximum of fifty-two drive bays combined are theoretically supported on ADM 4.1 and above. In practice, the maximum number of expansion units supported are based on the numbers of USB 3.0+ ports available on your NAS.

For example, The LOCKERSTOR 12RD supports up to four AS6004U expansion units since it has four USB 3.2 Gen 1 ports.

The LOCKERSTOR 12RDX and LOCKERSTOR 16RDX support six AS6004U expansion units since they have four Type-A USB 3.2 Gen 2x2 ports and two Type-C USB 3.2 Gen 2x2 ports with appropriate adapters.

Series	AS6004U
AS10/10 v2	2
AS11	2
AS31/32/31 v2/32 v2	3
AS33	3
AS40	2
AS50/51	3
AS52/53	3
AS61/62	3
AS63/64	4 (Type A x 3, Type C x 1)
AS65	2
AS6504RS/AS6504RD/AS6512RD	4
AS66	3
AS67	2
AS70	3
AS7110T	3
AS7112RDX/AS7116RDX	6 (Type A x 4, Type C x 2)

Q: How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

2022-08-08

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The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing.

1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports.

ASUSTOR NAS

ZenWiFi Pro XT12

If you are setting up a mesh router, your NAS must connect to the host instead of nodes.

2. Entering the ASUS router settings page.

2.1 Open the browser, and type http://router.asus.com

After using your account/password to log in setting page, please click LAN > Switch Control > Bonding/Link aggregation. Enable it and click apply. This will enable link aggregation functionality to work.

For more information, please visit: https://www.asus.com/support/FAQ/1016088/

3. Enabling Link Aggregation

3.1 Click Add and then click Create Link Aggregation

3.2 Select 802.3ad

3.3 Complete IP settings

3.4 After confirming, click Finish

Setup is now complete.

Q: Safely using M.2 SSDs as primary NAS storage

2023-03-03

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If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered through use of a computer running Linux to access data. ADM volumes cannot be migrated to different installations of ADM.

*To use M.2 SSD to create Volume 1, please select M.2 SSD or PCIe SSD on AS-T10G3 network card to create volume in the initialization process:

Q: Using Firefox to connect LooksGood with HTTPS

2022-05-04

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If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.

Open the Firefox menu and click on [Settings].
Select [Privacy & Security] [Certificates] [View Certificates...].
The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].
In the "Location" field, enter [https://172.16.x.xx:9907] (172.16.x.xx is your NAS IP) and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].
Repeat previous step and then enter [https://172.16.x.xx:9908] to add another port connection.

Q: Using Firefox to connect Surveillance Center with HTTPS in Windows

2023-02-10

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If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.

Note: The maximum security protocol supported by Surveillance Center is TLS 1.1. To use Surveillance Center, please adjust your settings to match. TLS settings are found in ADM Settings under General.

Open the Firefox menu and click on [Settings].
Select [Privacy & Security] [Certificates] [View Certificates...].
The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].
In the "Location" field, enter [https://127.0.0.1:7683] and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

Q: Takeasy supported websites

2022-04-29

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Takeasy supported websites

Name	Website
BBC	http://www.bbc.co.uk/
CBS News	http://www.cbsnews.com/
CCTV央视网	http://www.cctv.com/
CNBC	http://www.cnbc.com/
CNN	http://www.cnn.com/
CtsNews華視新聞	http://news.cts.com.tw/
DouyuTV斗鱼	https://www.douyu.com/
ESPN	http://www.espn.com/
facebook	http://facebook.com/
FOX NEWS	http://video.foxnews.com/
HBO	http://www.hbo.com/
Huajiao: 花椒直播	http://www.huajiao.com/
Instagram	http://www.instagram.com/
iqiyi: 爱奇艺	http://www.iqiyi.com/
Le: 乐视网	http://www.le.com/
Meipai: 美拍	http://www.meipai.com/
NextTV: 壹電視	http://www.nexttv.com.tw
PandaTV: 熊猫TV	http://www.panda.tv/
Vimeo	https://vimeo.com/
xiami:song: 虾米音乐	http://www.xiami.com/
Xuite: 隨意窩Xuite影音	http://vlog.xuite.net/
Yahoo: Yahoo screen and movies	https://www.yahoo.com/movies/the-great-wall-trailer-220243432.html
YouTube	http://www.youtue.com
台灣蘋果日報	http://www.appledaily.com.tw/
优酷网	http://www.youku.com/
奇艺网	http://www.iqiyi.com/
哔哩哔哩弹幕视频网	http://www.bilibili.com/
音悦台	http://www.yinyuetai.com/

** Applied to Takeasy 1.0.2.r328 or later version **

Takeasy use the download tool: youtube-dl, you can see more supported websites here：https://rg3.github.io/youtube-dl/supportedsites.html

注意事項：影音檔案是否能順利下載，取決於該網站的下載規定，若下載規定變更，可能會無法下載。

Notice：Downloading online video depends on the website's policy. If the website changes the downloading policy, maybe you cannot download video from the website.

Q: How Do I Connect an IP Camera to Surveillance Center with ONVIF?

2023-09-13

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ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for IP cameras through the ONVIF protocol. That means system integrators and home users can take advantage of boosted interoperability and a more flexible installation with standard features like device search, live viewing and recording, PTZ functionality control, in-camera motion detection and digital input, or camera video settings.

To connect an IP camera through ONVIF, please make sure the device is compliant with ONVIF Profile S or Profile T.

A list of ONVIF compliant devices can be found by clicking the link below:

ONVIF-Compliant Products

Click Add under Camera in Settings.

Select the option to search for ONVIF compliant cameras on your local network.

Select a camera.

Input the camera’s administrator username and password.
Click Test to see if the settings are working properly.
If a snapshot or green checkmark is appears, then it should be working properly.

If the device cannot be discovered, please go back to previous step and select the option to enter the camera information manually.

Select ONVIF as the brand and Generic as the model.

Input the following information for the rest of the fields:

IP/Host: Camera's IP or host.
Port: Camera's HTTP port. Usually port 80.
Username/Password: Camera's administrator username and password.
Click Test to see if the settings are working properly.
If a snapshot or green checkmark is appears, then it should be working properly.

Differences between ONVIF and RTSP.

: Supported
: Not supported

Q: How Do I Connect an IP Camera to Surveillance Center with RTSP?

2023-09-13

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To connect an IP camera with RTSP, the correct RTSP path of a camera must be found first. This information is often found from camera vendors. If the vendor does not provide this information, information for most cameras can be found at the Camera Connection Database.

Click Add under Camera in Settings.

Select the option to enter the camera information manually.

For the brand, select User-Defined and for the model, select RTP over RTSP (TCP) or RTSP and RTP over HTTP.

Input the following information for the rest of the fields:

IP/Host: Camera's IP or host.
Port: Camera's HTTP port. Usually port 80.
RTSP Path: The RTSP address looks like this: rtsp://ip_address/channel1. Replace the channel with the channel of the camera in use.
RTSP Port: The RTSP port is normally port 554. If you have selected RTSP and RTP over HTTP for the model, this field will not appear.
Username/Password: Camera's administrator username and password.
Click Test to see if the settings are working properly.
If a green check mark is there, then it means it’s working properly.

You can also select Multiple RTP over RTSP (TCP) if the camera support to use multiple RTSP path.

Differences between ONVIF and RTSP.

: Supported
: Not supported

Q: Which TLS Version Should I Use?

2023-08-14

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The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established.

TLS 1.0 will no longer be supported for security reasons.

ADM 4.0 and above supports TLS 1.1, 1.2 and 1.3.
ADM 3.5.9.RRS1 and above supports TLS 1.1 and 1.2.

After enabling HTTPS connection in Settings under General, select the appropriate minimum TLS protocol version for HTTPS connections according to your needs:

TLS 1.1: Allow connections using TLS 1.1, 1.2 or 1.3.
- Compatible with most browsers such as Chrome, Firefox, Edge, Safari and all ASUSTOR apps.
- Contains minimal security.
TLS 1.2: Allow connections using TLS 1.2 or 1.3, this is the system default.
- Compatible with most browsers such as Chrome, Firefox, Edge, Safari.
- Compatible with most ASUSTOR apps.
- Surveillance Center not yet supported.
TLS 1.3: Only allow connections using TLS 1.3.
- Compatible with modern browsers including, but not limited to Chrome, Firefox, Edge, Opera and Safari.
- Compatible with Android 10 and above, iOS 12.5 and above.
- Listed below are apps that cannot connect with HTTPS at this moment in time:
  - ASUSTOR EZ Sync (AES) Windows
  - Surveillance Center
- Known issues for iOS apps currently being worked on:
  - AiFoto3 is not able to play back video files from a NAS using an HTTPS connection.
  - AiMusic is not able to play back audio files from a NAS using an HTTPS connection.
  - AiData is not able to play back video files from a NAS using an HTTPS connection.
  - AiSecure is not able to play back surveillance recordings from a NAS using an HTTPS connection.

TLS 1.3 is not enabled in Windows 10 by default. Setting the minimum TLS protocol for HTTPS connections in ADM settings 1.3 means it will only accept connections using TLS 1.3. Connections using TLS 1.2 or below will be unable to connect. Please click here to learn how to enable TLS 1.3 in Windows 10 to increase security when connecting to your NAS.

Q: Why doesn’t ASUSTOR offer Hybrid RAID?

2022-03-02

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ASUSTOR prides itself in delivering a quality experience, therefore, ASUSTOR has chosen not to support Hybrid RAID for a variety of reasons.

Although old hard drives can be used, if using varying capacities, especially when the difference is large, the age of each drive may vary significantly. ASUSTOR reserves the following concerns:

- NAS devices are not always filled up. A customer may purchase a NAS and only use some of the available hard drive bays. Since hard drives are purchased at different times, there may be gaps in speeds that could negatively affect speeds when using an ASUSTOR NAS.

- Varying capacities of hard drives mean that the total capacity needs to be divided evenly to match the uneven sized drives. This may also negatively affect speeds and experience on an ASUSTOR NAS.

- Smaller capacity drives often are older and will reach the end of their service life faster. If a hard drive is replaced, the array needs to be rebuilt and can introduce risk with varying capacities and ages.

- A limitation of hybrid RAID is that an odd number of drives cannot be used, wasting the capacity of the leftover drive.

ASUSTOR recommends to use hard drives of the same capacity to create an array in order to achieve the most efficient utilization.

Retiring or replacing old hard drives? Use MyArchive instead to create hot-swappable archive drives to hold onto old data.

ASUSTOR College 255 - Using MyArchive

Q: I've been affected by ransomware. What should I do?

2022-07-25

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If you've been affected by Deadbolt ransomware, please follow the related instructions below.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server and ASUSTOR Downloads has been higher than this version, you cannot install the latest version to decrypt the data.
Please select Manual update ADM and download the ADM image file corresponding to your NAS model in Step 2 below, and then manually update this specific ADM version in Step 3.
For further assistance, please submit a support ticket in our Support Center.

Step 1

Please turn off your NAS, remove all hard drives and reboot.
When the initialization page appears, reinsert the hard drives. (No hard drive detected in slot 1.)

Step 2

Wait for a while for the hard drives to go online, and the following screen will appear. Reload the webpage to if the page is not changed.
After firmware upgrade in the following initialization, the settings will stay as they were before Deadbolt attack, BUT encrypted files still encrypted, unencrypted files still unencrypted.

Please click Live update and then click Next.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server has been higher than this version, you cannot install the latest version to decrypt the data.
Please download the ADM image file corresponding to your NAS model, and then manually update this specific ADM version in Step 3.

AS10: ADM 4.0.5.RUE3
AS11, AS33: ADM 4.0.5.RUE3
AS40: ADM 4.0.5.RUE3
AS31, 32, 50, 51, 52, 53, 61, 62, 63, 64, 65, 66, 70, 71: ADM 4.0.5.RUE3

AS-20, AS-30: ADM 3.5.9.RUE3
AS-60: ADM 3.5.9.RUE3

Step 3

If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version downloaded in the previous step: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3.

If you're on the initialization screen and not connected to the Internet or you don't need to enter the decryption key to retrieve lost data, please download ADM from ASUSTOR Downloads to your computer.

Once done, manually update ADM by uploading the ADM image file from your computer as shown below.
Please press Next.

Step 4

Update.
After the update has completed, you'll be able to return to ADM.

If you do not have a computer to update ADM with web browser, you can use the mobile app - AiMaster to update ADM:

Log in to your NAS on AiMaster.
Confirm the ADM version and update ADM directly if the update dialog appears automatically.

Or click [Settings] [ADM Update] to update ADM.

After updating ADM with AiMaster, you still need to use web browser for the following ways to restore the data if you want.

If you want to restore data and you have more than one volume installed on your NAS, use MyArchive drives, or have previously made Btrfs snapshots, please refer to the following instructions below.
Restore all backups that you may have. Alternatively, if you have Btrfs snapshots, use Snapshot Center to restore previous versions of files and erase changes done by ransomware.

If regular backups were not kept and you want to enter the decryption key to retrieve lost data:

Please download and install Ransomware Status by sideloading it into App Central.

Confirm details and press Install.

Wait for installation to complete.

Reload the webpage to enter the ransomware screen again. You'll be able to enter the decryption key.

Notice: ASUSTOR is not able to provide decryption keys and does not recommend the financing of criminal activity.

If you want to return to ADM, you can do this in one of three ways. You can add backup.cgi after/portal/ in the address bar of your browser, you can hold the power button for three seconds to shut your NAS down and turn it on again or you may use ASUSTOR Control Center or AiMaster to restart your NAS.

Afterwards, it is imperative to uninstall Ransomware Status from App Central.

It is possible app data could be encrypted by Deadbolt. After restoring your NAS and offloading recovered data, it is recommended to delete and recreate Volume 1 or re-initialize your NAS to ensure ADM and reinstalled apps work properly.

Q: Update ADM Now to Protect Against Deadbolt

2022-03-07

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An emergency update to ADM is provided in response to Deadbolt ransomware affecting ASUSTOR devices. ASUSTOR urges all users to install the latest version of ADM as soon as possible to protect themselves and minimize the risk of a Deadbolt infection. ASUSTOR also recommends taking measures to guard against the potential harms of Deadbolt in accordance with the previously announced protective measures.

Please review the measures below to help increase the security of your data on your ASUSTOR NAS.

Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
Make regular backups and ensure backups are up to date.
Turn off Terminal/SSH and SFTP services as well as other services you do not use.

ASUSTOR's myasustor.com DDNS service has been enabled once again. Please update ADM to the latest version, ensure backups are up to date and change all ports being used for increased protection.

In response to increasing numbers of ransomware attacks, ASUSTOR has committed to an internal review of company policies to regain customer trust. This includes, but is not limited to increased monitoring of potential security risks and strengthening software and network defenses. ASUSTOR takes security very seriously and apologizes for any inconvenience caused.

I've been affected by ransomware. What should I do?

Q: Protecting Yourself from Deadbolt

2022-02-27

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In response to Deadbolt ransomware attacks affecting ASUSTOR devices, myasustor.com DDNS service will be disabled as the issue is investigated.

For your protection, we recommend the following measures:

Change default ports, including the default NAS web access ports of 8000 and 8001 as well as remote web access ports of 80 and 443.
Disable EZ Connect.
Make an immediate backup.
Turn off Terminal/SSH and SFTP services.

For more detailed security measures, please refer to the following link below:

https://www.asustor.com/en-gb/online/College_topic?topic=353

If you find that your NAS has been affected by Deadbolt ransomware, please follow the steps listed below.

1. Unplug the Ethernet network cable
2. Safely shut down your NAS by pressing and holding the power button for three seconds.

3. Click on the link below for more information.

https://www.asustor.com/en/knowledge/detail/?id=6&group_id=630

Q: How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

2021-12-28

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For more information, please refer to https://www.asus.com/support/FAQ/1047127

Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network.

And also, Pi-hole® can operate in many systems, this article will show you how to easily install on NAS and configure DNS on router.

ASUSTOR AS66 series’ App Central supports Pi-hole®, so we take AS6602T as an example to build the system. Please refer to Pi-hole - ASUSTOR NAS to find the supported NAS.

Step 1. Select the NAS and its application center that supports Pi-hole®

Step 2. Find the NAS'IP address

You can use the NAS tool or router’s network map to find the IP address.

*NAS tool (As you can see the NAS IP address in this picture is 192.168.50.146.)

Go to NAS App: Select [Settings] -> [Network] -> [Network Interface] and then select either the [LAN 1], [LAN 2] or [LAN n] depending on your connection.

*Router's network map

Note: Please refer to [Wireless Router] How to enter the router's GUI to learn more.

Step 3. Install Pi-hole in ASUSTOR App Central

3-1 Log in to ADM using an administrator account.

3-2 Click [App Central].

3-3 Search "Pi-hole".

3-4 Click [Install] button to install Pi-hole App.

Step 4. Check the result after installed

Go to NAS App Central -> [Installed] and click the Pi-hole® icon. The default password is in Notes. Remember it.

Step 5. Assign router's DNS server IP to NAS IP address

The NAS IP address in this example is 192.168.50.146 and put this IP address in [WAN] -> [Internet Connection] -> [DNS Server1].

Note: Please refer to [Wireless Router] How to enter the router's GUI to learn more.

Step 6. Log in to Pi-hole®

Click the Pi-hole® icon on NAS desktop interface and key in the password you got in Step 4.

Enjoy it.

There are many information on the Pi-hole® interface. For more information, please refer to https://pi-hole.net/

Q: What is the ECCN and HS code for ASUSTOR products?

2021-10-28

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An ECCN (Export Control Classification Number) is a five alpha-numeric designation for dual-use items that are listed on the Commerce Control List (CCL) to ensure these items are not for military use.

An HS (Harmonized System) code is used for standardized international trade. Based on the category of each product, a specific six-digit code will be given to customs to better manage the imported goods and look up the corresponding tariff. Beyond the initial six-digit code, parties are permitted to add their own Legal Notes for a total of eight or ten digits (some even more).

ASUSTOR products' ECCN and HS codes are as follows:

Product	ECCN	HS Code
ASUSTOR NAS	5A992.C	84717090000
ASUSTOR Switch	5A991	85366910003
ASUSTOR Network Interface Card	EAR99	84719090006

Another frequently asked number is CCATS (Commodity Classification Automated Tracking System). However, CCATS is for encrypted software products. ASUSTOR products do not need it.

Q: What are the limitations of Wake on WAN (WOW)?

2023-07-12

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System requirements for Wake on WAN: AS63, AS64, AS52, AS53, AS54, Drivestor, Drivestor Pro, Lockerstor, Lockerstor Gen2, Flashstor 6

Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions.

Listed below are apps that support the updated Wake on WAN functionality.

iOS Apps:
- AiMaster: 3.0.6.300280
- AiFoto3: 3.0.16.300160
- AiMusic: 2.1.13.241900
- AiData: 1.8.10.24189000
Android Apps:
- AiMaster: 2.3.9.06010
- AiFoto3: 3.0.13.06200
- AiMusic: 2.2.2.05300
- AiData: 2.5.11.06020
- AiSecure: 2.0.3.06080
- AiDownload: 2.5.3.06080
Windows Utilities:
- ASUSTOR EZ Connect (AEC): 1.2.2.5232

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings.

Always ensure ADM is up to date to gather the latest fixes.

For further assistance, please submit a support ticket in our Support Center.

Q: Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

2021-09-30

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The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products.

To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin using an exFAT external drive or MyArchive drive easily.

exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft.

Note:
AS-20, AS-30 and AS-60 series do not support ADM 4.0 and thus continue to require an exFAT license.

Q: Why AS4002T/AS4004T 10G Ethernet port not working when connecting to 2.5G network device directly?

2020-10-21

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It's a known Marvell firmware issue, the work around is connecting AS4002T/AS4004T 1G Ethernet port to the network device, then the 10G-2.5G connection will start to work.

*We'll fix it in our future software upgrade as soon as we get the firmware update from Marvell.

Q: How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

2021-03-11

#Printer # USB Printer # Network Printer

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.

Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like below picture.

ASUS Router settings:

You can change the local port to any non-80 port.

Sometimes, some router doesn't support 80 port even you setting up 80 port for port forwarding in router.
Please help to check the WAN IP + 80 port is working.

1.You can go to Manual Connect to find you WAN IP

2. Type WAN IP and :80 in your browser address bar.

3. If you can see the Congratulations page, then you can proceed to set up Let's Encrypt.

*If you are not able to see the Congratulations page by accessing http://NAS WAN IP from outside of the network, it means Let's Encrypt can't connect to NAS's Web Server to issue certificate neither.

Here is the procedure to troubleshooting this issue:

1. Check if you can see the Congratulations page by accessing http://NAS local IP from the same local network as NAS unit.

2. Change uplink router device to EZ Router compatible model and use ADM-Settings-Manual Connect-EZ Router to configure port forward:

https://www.asustor.com/en-gb/service/router?id=router

3. Contact ISP support to check if port80 was blocked from ISP side.

If above steps not resolving the problem, please contact our support center for further help:

https://support.asustor.com/

Q: How to quick test 2.5GbE NAS performance?

2020-07-31

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If you want to test 2.5GbE NAS performance, you can just plug in our 2.5GbE dongle like AS-U2.5G2 or AS-U2.5G to your PC and connect to the NAS LAN 2 directly without configuration.

Then, for pure file SAMBA testing, you can build a network drive or just type in your NAS LAN 2 internal IP on your PC file explorer. It might asking your NAS account and password and you just type them.

You can drag and drop file to test the speed.

Q: Solution for Onlyoffice not working with Nextcloud version over 19

2020-07-09

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Please open File Explorer and go to Docker folder > Nextcloud>config to find the config.php file.

Then, download it.

Edit the config.php by using Notepad.

Add below to the file and save the file.

'allow_local_remote_servers' => true,

Upload the revised file back to the config folder and it should be working fine again.

Q: Important notes for PhotoGallery3 and AiFoto3

2020-07-01

#Printer # USB Printer # Network Printer

1. Please remove the older version Photo Gallery 3 first before you install version 3.0.0.r182 or above if you join the closed beta Photo Gallery program before.

2. Photo Gallery 3 supports all ASUSTOR NAS devices running ADM version 3.4.6 and onwards.

3. After just installed Photo Gallery 3, Photo Gallery 3 or AiFoto3 cannot display any photos or albums because of thumbnail and index making, and all thumbnails will be re-generated again. It might take one day for thumbnails making for entry-level NAS.

4. Photo Gallery 3 must be used in conjunction with AiFoto 3.

5. At present, the instant upload backup of mobile phone photos will generate SmartUpload folders on the NAS. Each folder has a maximum of 999, so if you have many photos to upload at the same time; for example, 4000 photos on the mobile phone, it will cut into five folders.

Home/MyPhoto/SmartUpload

6.Caution: The photo privilege is different from the PhotoGallery2 and the PhotoGallery2 privilege will not transfer to PhotoGallery3. If you import photos from PhotoGallery2 folder, other people might see the photos without your privilege. The current only way to prevent other people from seeing your photos without privilege is that setting up folder privilege from file explorer.

Q: How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

2020-06-18

#Printer # USB Printer # Network Printer

Wake up your NAS from AiMaster in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Wake up your NAS from AiFoto3 Android in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Wake up your NAS from AiFoto3 iOS in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Q: ASUSTOR Live important note and how to use

2022-03-09

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ASUSTOR Live important note

1.Only available in x86-64 platform models
2.Recommend using model level above AS5202T and with 4GB RAM.
3.Only can be used for an outside network with WAN IP (Not supported in EZ connect )
4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure your device support custom RTMP.
GoPro supported in GoPro hero 7 and above models. Drones supported in DJI mavic pro with their software DJI GO 4.

DJI Go 4

Select Custom RTMP

Imput NAS RTMP address

5. Add custom rtmp server might have problem in platform Afreeca TV and Show room

6. If you use non-default admin account, you have to go to Videos shared folder to set up access right to read and write and applied to the subfolders.

College 131 -How to use ASUSTOR Live

https://www.asustor.com/en/online/College_topic?topic=131

7. If you have any issues, you can disable and enable Docker app and ASUSTOR Live app.

Q: How can I watch Live TV and setup DVR from HDHomeRun ?

2019-10-08

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HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information.

Besides using HDHomeRun software in other platforms to record TV programs in ASUSTOR NAS, users can also install Plex Media Server from App Central to watch Live TV.

Plex Media Server allows Plex Pass users to watch Live TV with HDHomeRun in same LAN and setup DVR for recordings , and the recordings are directly saved in ASUSTOR NAS.

Please refer to https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/ for supporting information of Plex.

There is another 3rd party app which supports DVR function only. This App can only support DVR related function, it cannot watch Live TV from HDHomeRun. Please refer to https://forum.silicondust.com/forum/viewtopic.php?f=126&t=70948 for detail.

Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

2021-03-11

#Printer # USB Printer # Network Printer

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why does my hard drive report less capacity than indicated on the drive's label?

2019-09-17

#Printer # USB Printer # Network Printer

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following:
https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/

Q: Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

2023-07-12

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ASUSTOR NAS Model				AS50	AS51	AS31/32	AS61		AS62	AS70	AS52	AS53/AS54	AS63	AS64	AS66	AS67/FS67
Memory				1GB	2GB	2GB	2GB	4GB	4GB	2GB	2GB	4GB	2GB	4GB	4GB	4GB
Resolution	Codec	Color	Bitrate
1080P	H.264	8 bit	10 mbps and lower
	H.264	10 bit	10 mbps and lower
	H.265	8 bit	10 mbps and lower
4K	H.264	8 bit	10 mbps and lower
			60 mbps
			100 mbps
	H.265	8 bit	10 mbps and lower
			20 mbps
			50 mbps
	H.265	10 bit	60 mbps and lower

Note: The tested result is based on open source software Kodi.

Click here to read more about Kodi and its supported formats.

Q: How to configure UPS to avoid data corruption when there is an unexpected power cut?

2019-08-15

#Printer # USB Printer # Network Printer

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference

There are two different scenarios you can choose to configure the option:

1. Have the NAS umount the storage and terminate the services. Then power on after the power is restored.

In ADM-External Device-UPS-Preference-Method select Safe Mode.
In ADM-Settings-Hardware-Power, disable the EuP and enable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

2. NAS is co-working with other devices and needs specific boot sequence, power off the NAS when there is an unexpected power cut, will manually power on NAS when power restored.

In ADM-External Device-UPS-Preference-Method select Shut down.
In ADM-Settings-Hardware-Power, disable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

Q: How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

2020-06-18

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If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no longer accessible, contact our Customer Care Center to have the Cloud ID released from the old NAS. Please provide the serial number of the NAS and the email address used for your ASUSTOR ID account.

Steps:

ADM > Settings > EZ-Connect > Rename

Q: Why can’t I log in to my NAS using ASUSTOR smartphone apps?

2021-03-03

#Printer # USB Printer # Network Printer

Reasons for login failure:

1. The NAS is not powered on, initialized, or awake.
If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS.
To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information.
To use AiMaster to initialize an ASUSTOR NAS, please click here to learn more.

2. The network connection is unstable or has been disconnected.
Ensure that all network equipment and cabling is connected and in working order.

3. Wrong username and/or password.

4. ADM doesn’t have the corresponding app installed.
The following smartphone apps listed below must have their corresponding app installed on ADM.
AiDownload – Download Center
AiFoto – Photo Gallery
AiMusic – SoundsGood
AiVideos – LooksGood
AiSecure – Surveillance Center

5. EZ-Connect and/or DDNS settings are not enabled.
Please verify that EZ Connect is enabled by clicking EZ-Connect in Settings.
To enable DDNS services, click Manual Connect in Settings.

6. EZ-Router is not enabled and/or the correct network ports are not open.
Click EZ-Router setup under EZ Router in Settings and enable port forwarding. Verify that the appropriate ports are accessible.

7. Attempted login with HTTPS without HTTPS being enabled.
Enable HTTPS by clicking General in Settings.

8. Using the wrong port to connect.
Please check your HTTP and HTTPS port settings. 8000 is the default HTTP port and 8001 is the default HTTPS port.

9. Your IP is blacklisted.
ASUSTOR NAS devices automatically blacklist devices if too many login attempts are made within three minutes. Remove the IP from the automatic blacklist by clicking Network Defender in ADM Defender under Settings

If you are still not able to login into NAS from mobile apps after proceed above troubleshooting, please submit a support ticket in our support center to have further help:

https://support.asustor.com/

Q: Which system settings can be backed up on a NAS?

2023-07-27

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Which system settings can be backed up on a NAS?

1. Lists and access rights for local users and groups.

2. Lists and access rights for shared folders.

3. Most system settings.

4. Entries in the firewall automatic blacklist.

Exceptions:

1. Cloud ID and ASUSTOR ID settings will not be backed up for security reasons.

2. Settings that are not applicable to different NAS models. Double check all settings when migrating.

3. Settings for non-existent shared folders on a destination NAS.

Q: How DataSync works?

2020-06-18

#Printer # USB Printer # Network Printer

How DataSync works

Note:

DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

Q: What should I do if ADM initialization fails?

2023-09-01

#Printer # USB Printer # Network Printer

If the NAS initialization process fails, please follow the steps below to troubleshoot the error.

Clear the browser cache on your computer and initialize again.
Press and hold the NAS power button to force shutdown, boot up and initialize again.

*If you have upgraded memory, please remove the upgraded memory and install the default memory before booting.

Press and hold the NAS power button to force shutdown, replace the hard drive with a different one and initialize it again.To avoid compatibility problems, please use a compatible hard disk model for initialization.

https://www.asustor.com/en-gb/service/hd?id=hd
*Use M.2 SSD for initialization, please use compatible SSD for initialization.
https://www.asustor.com/en-gb/service/m2ssd?id=m2ssd

If the hard disk you are using has been previously used in other devices, there may be remnants of the file system used in the previous device, resulting in an initialization failure, which can be eliminated in the following ways.

a. Shut down the NAS.

b. Remove all hard disks.

c. Power on the NAS (Empty).

d. After booting, scan the NAS with ACC and you will see the status of the machine is not yet initialized, click on the word not yet initialized and use your browser to enter the NAS page, follow the instructions to directly insert the hard disk (hot plug, no need to shut down or reboot) for initialization.

If you still can't initialize successfully after the above steps, please contact us for further technical support.

https://support.asustor.com/

Q: How do I update ADM? How do I know which version I have?

2021-06-01

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Finding ADM version: ADM’s version number is found in two locations;

1. By clicking System Information

Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.

2. [ADM] -> [Settings] -> [ADM Update]

How to update ADM to latest version: ADM has a built-in online update mechanism. Once a new version is released, a notification will show up when you open the ADM. You can update it right away, or go to [Settings] -> [ADM] Update to update it later. You can also create scheduled updates.

If you do not wish to see the notification, you can uncheck this function in [Settings] -> [ADM Update].

To help you understand the ADM update mechanism, please click the "?" icon in the upper right corner.

If you are having problem to upgrade ADM, here is the link to troubleshoot the issue:

Q: What can I do if ADM update not work?

Q: Where is the ADM Health Record?

2021-04-07

#Printer # USB Printer # Network Printer

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.

This feature is found in System Information.

Click Export Health Record in Dr. ASUSTOR.

Privacy Statement: ASUSTOR is committed to protecting your privacy, All exported health records will be encrypted and only the following information will be downloaded.

1. System events

2. NAS kernel messages

3. Basic settings

*The password to unzip the NAS Health Record file is the last 6 digits of the NAS serial number which is also the file name of the NAS Health Record file.

Q: How do I register an ASUSTOR product and obtain an ASUSTOR ID?

2023-09-06

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Once you follow the the Getting Started guide to finish the initialization process, you will be able to log in to ADM. Click Settings.

Go Registration page and click Create new account.

If you are encountering other issue during registering, please contact with our technical support:
https://support.asustor.com/

Q: How do I set up an auction or ecommerce website?

2018-12-19

#Printer # USB Printer # Network Printer

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug in the shopping cart system can also be installed.

All of these apps are free. ASUSTOR provides a free DNS system to create your domain name. For example, "http://ASUSTORID.myasustor.com/Prestashop/" would be your shopping site.

The above services don’t have set fees or network space rental fees, and all information will only be stored in your NAS, maintaining a considerable degree of privacy.

Q: How can I change the amount of failed login attempts?

2021-04-07

#Printer # USB Printer # Network Printer

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.

Click Settings.

Click ADM Defender, then Network Defender.

The default is three times. Pressing the reset button will unban all IP addresses currently blocked.

If you are having issue or problem to configure the Network Defender, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: How do I reset the password on my NAS?

2023-09-01

#Printer # USB Printer # Network Printer

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin), once its reset, there will be a beep sound come from the unit's beeper.

Results will be as below.

System admin account password will return to “admin”, the account name and its password are both admin
HTTP and HTTPS ports used to connect to ADM will return to 8000 and 8001 respectively.
Network settings will return to default settings and ASUSTOR Control Center will be able to find your NAS one the network.
ADM Defender will revert to accept all connections.

Data will not be affected and the NAS can continue to be used normally.

ASUSTOR College FAQs - Resetting Settings on your ASUSTOR NAS with the Reset Button - YouTube

If there is no beep sound or the password didn't reset, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: Why some of the services still not work even EZ Router/Port forward enabled?

2021-11-05

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Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).
In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin) still not able to be used from outside of the network.
The issue could be solved by changing the service port in ADM-Service like WebServer from 80 to 8080 and 443 to 4430, FTP from 21 to 2100, then you should be able to access these services from out side of the network.
*Currently we find ASUS compatible router model do have this issue, please try mentioned method to change NAS's service port to clarify if its caused by router.

If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: What can I do if ADM update not work?

2022-05-05

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If you are having problem to upgrade ADM, here is the steps to troubleshooting.
1. Reboot NAS and try again.

2. use AiMaster app in mobile device to proceed ADM upgrade.
3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data and try again.
4. Download the ADM image from our website and proceed manual upgrade to upload the image.
https://www.asustor.com/en-gb/service/downloads
5. Power off the NAS, unplug all hard drives, power on the empty NAS(no hdd installed), find a spare hard drive to install and proceed ADM upgrade/system intialization to see if same problem occurred with another hard drive.

If you are blocked by ADM upgrade process from ADM2.7 to newer version(as in attached screen shot).

Please check if you are using Google Chrome browser to proceed ADM upgrade.

If yes, please try to use another browser(for example Fire Fox) to see if its still having same issue.

Also, you can use AiMaster app in mobile device to proceed ADM upgrade.

If the above steps are not working, please go to our support center to submit a support ticket.

https://support.asustor.com/

Q: How to access NAS's WebDAV service via the Internet?

2023-03-10

#Printer # USB Printer # Network Printer

Remote HTTPS connecting via WebDAV

To enable WebDAV remote HTTPS connection, please make sure the following settings are completed.

Enable HTTPS connections on ADM.
Please refer to NAS 324: Using HTTPS to Secure NAS Communication to set a valid SSL certificate.
Select [Services] [WebDAV], and then select [Enable secured WebDAV service (SSL)] and [Also enable EZ-Connect port forwarding].

When connecting to NAS WebDAV, please change the connection URL to [https://ddns_of_NAS:WebDAV_https_port]. (Default WebDAV HTTPS Port is 9802)

Q: Why can't I connect to my NAS over the Internet via DDNS?

2023-02-08

#Printer # USB Printer # Network Printer

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.

1. Log in to ADM and then select [Settings] > [Manual Connect] > [DDNS]. Make sure that the DDNS settings are

configured properly.

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Q: How Do I Configure Network Printers on an ASUSTOR NAS?

Q: What to do when hard drive is full?

Q: What is SSD Cache?

Q: Who needs a NAS?

Q: How long does 1TB last?

Q: How many videos can be stored in 1TB?

Q: How much memory does the NAS need?

Q: How much capacity do I need for a NAS SSD cache?

Q: Does the NAS need an update?

Q: Is a fixed IP required for the NAS?

Q: How can I use the capacity on other volumes beyond default volume1

Q: Do I need two drives for NAS?

Q: Is the CPU important in a NAS?

Q: How do I connect my TV to a NAS?

Q: Does NAS automatically back up?

Q: Is Nas possible to use via Wifi?

Q: What is the difference between using an IP or domain name to connect to a NAS, and which method should I use?

Q: What is the domain name?

Q: What is an IP Address?

Q: How to set up DDNS for ASUSTOR NAS?

Q: What video formats does ASUSTOR NAS support?

Q: How do I manage my photos on ASUSTOR NAS?

Q: How do I Share photos on NAS?

Q: How to share the streamed video on NAS to others?

Q: Does ASUSTOR NAS support multimedia streaming?

Q: What can I do if I can't play multimedia files on my NAS?

Q: Do I need a monitor to use a NAS?

Q: How do I disconnect my network drive on Windows 10?

Q: Do I have to have a network to use NAS?

Q: How to install ASUSTOR NAS offline?

Q: Can a NAS drive be used as a server?

Q: What are the types of RAID configurations?

Q: How many hard drives are needed for a NAS?

Q: What is the safest RAID type to set up my NAS?

Q: Do I need SSD for my NAS?

Q: Using USB IP Printers on an ASUSTOR NAS

Q: What is the difference between NAS and public cloud?

Q: How much capacity is enough for ASUSTOR NAS?

Q: How do I connect to ASUSTOR NAS remotely?

Q: What hard drives are required to use the NAS?

Q: How do I connect or log in to ASUSTOR NAS?

Q: Do I need to shut down the ASUSTOR NAS?

Q: How to protect data on NAS?

Q: Is it possible to access ASUSTOR NAS remotely?

Q: How do I use the Snapshot feature of ASUSTOR NAS to make backups and quick restores?

Q: Does ASUSTOR NAS support offsite backups?

Q: What are the advantages of using an ASUSTOR NAS with retro computers?

Q: Can I use my ASUSTOR NAS with retro operating systems like Windows 98 and MS-DOS?