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FAQ


Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [Ease of Access] >  [DDNS] . Make sure that the DDNS settings...


Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are havingissues connecting to your NAS using your Cloud ID and myasustor.com, pleasefollow the steps outlined below to troubleshoot this issue. 1.    Log into ADM and select [Settings] >  [Ease ofAccess] . Check the [Cloud Connect] and [EZ-Router]...


Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name. To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) properly then use https://cloudid.myasustor.com:8001 to...


Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G


How do I join my NAS with a Windows Active Directory domain?

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following types of information from your AD server: · Domain Name · Domain DNS Server · AD Server Name · Domain NetBIOS Name In the following...


Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization...


How do I initialize my ASUSTOR NAS?

You can initialize your ASUSTOR NAS using a variety of methods. Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: “link” Initialization Using the LCD Display...


Can my NAS play Direct Stream Digital (DSD) files?

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio....


How do I access files on my NAS from within my local network via NFS?

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service. Enabling NFS service on Your NAS 1. Log into ADM and then select [Services] -> [NFS]...


How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox. ownCloud 1. Log in to ADM and then select [App Central] -> [All Apps] . Search for “ownCloud” and then click on...


How do I host a website on my NAS?

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and...


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password. Results will be as below....


What should I do if ADM initialization fails?

Issues with ADM initialization are generally caused by security or firewall programs installed on the PC, poor network connections or hard drive damage. To troubleshoot problems encountered during the installation process, please do the following:...


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then power...




College


Connecting Your NAS to a VPN

[Add] COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of VPN 2. Be able to connect to your ASUSTOR NAS to a VPN network PREQUISITES Course Prerequisites: None Students are expected to have a working...


Remote Access - Using EZ-Connect™

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Connect to your ASUSTOR NAS through the Internet PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE 1. Remote...


Remote Access Manual Connect

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure your network equipment to setup remote access to your NAS via the Internet. PREREQUISITES Course Prerequisites: NAS 221: Remote Access – Using EZ Connect TM Students...


Introduction to AEC (ASUSTOR EZ Connect)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AEC to remotely connect to your ASUSTOR NAS. 2. Use AEC to map shared folder from your ASUSTOR NAS to Windows as network drives. 3. Use AEC and the Wake On WAN function to wake your NAS from Sleep Mode or power...


Connect to an ASUSTOR NAS with a Dahua XVR

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create an iSCSI LUN on an ASUSTOR NAS and add it to a Dahua XVR as storage space. PREREQUISITES Course Prerequisites: NAS 308 Introduction to iSCSI Students are expected to have a working...


Introducing Portainer

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Portainer to pull images in Docker. 2. Use Portainer to deploy containers in Docker. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working...


Using NAS with Linux

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Linux to access files on your NAS via CIFS/SAMBA, FTP, NFS, WebDAV and SSH PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Linux...


Introduction to File Transfer Protocols

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of the file transfer protocols supported by your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Introduction to Sleep Mode(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of System Sleep Mode and disk hibernation 2. Place your NAS into Sleep Mode and wake it from Sleep Mode PREREQUISITES Course Prerequisites :...


Networking: A Beginner's Guide

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the TCP/IP settings on your ASUSTOR NAS 2. Test your ASUSTOR NAS for internet connectivity PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Using NAS with Microsoft Windows

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using Microsoft Windows 2. Set up a network drive PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Introduction to Control Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Control Center to perform basic management on ASUSTOR NAS devices in your local area network PREREQUISITES Course Prerequisites : None Students are expected to...


Using NAS with Apple Mac OS X

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using Mac OS X 2. Use Apple’s Time Machine to backup your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Apple...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected...


Introduction to ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Customize and use ASUSTOR Portal PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE 1. Connecting...


Controlling ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use the ASUSTOR Remote and AiRemote to control ASUSTOR Portal. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Introduction to Photo Gallery

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Photo Gallery to manage and share the photos on your ASUSTOR NAS. PREREQUISITES Course Prerequisites : None Students are expected to have a working knowledge of: N/A...


How to access exFAT storage devices?(English Only)

Course Objectives Upon completion of this course you should be able to: 1. Understand how to bind and unbind the exFAT driver to your NAS 2. How to access exFAT storage devices and how to format as exFAT PREREQUISITES Course Prerequisites:: None Students are expected to have a...


Introduction to LooksGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic functions of LooksGood 2. Use LooksGood to play and manage videos PREREQUISITES Course Prerequisites: None Students are...


LooksGood – Introduction to Media Converter

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Media Converter to convert video files. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: LooksGood OUTLINE 1. Introduction to...


Time Machine: Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up and individual Time Machine backup folder and user account on the NAS in a multi-user environment 2. Backup data from your Mac to your NAS using Time Machine...


Your Home Media Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of UPnP AV Media Server 2. Be able to use UPnP AV Media Server with UPnP/DLNA compatible device PREREQUISITES Course Prerequisites: None Students are expected...


Using NAS with Windows Active Directory

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Windows Active Directory 2. Be able to connect an ASUSTOR NAS to a Windows Active Directory domain PREREQUISITES Course Prerequisites: None Students are...


WebDAV: A Secure File Sharing Alternative to FTP

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of WebDAV 2. Connect to an ASUSTOR NAS via WebDAV PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Introduction to FTP Explorer

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use FTP Explorer to connect to FTP sites and conduct file transfers PREREQUISITES Course Prerequisites: NAS 102: Introduction to File Transfer Protocols Students are expected to have a working...


Using AiFoto on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiFoto to manage photos and albums on your NAS and mobile device. PREREQUISITES Course Prerequisites : NAS 137: Introduction to Photo Gallery Students are expected to have a working...


Using AiMaster on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiMaster to monitor your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Smartphones or tablet computers OUTLINE 1....


Using AiData on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand how to access and manage files on your NAS using an iOS and Android device. 2. Understand how to backup images and videos from an iOS or Android device to your NAS. 3. Understand how...


Using Your NAS as a VPN Server

COURSE OBJECTIVES Upon completion of this course you should be able to 1. Be able to use your ASUSTOR NAS as a VPN server and connect to it using Windows and Mac. PREQUISITES Course Prerequisites: None Students are expected...


Introduction to AiVideos

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to watch videos from an ASUSTOR NAS 2. Use AiVideos to stream and watch digital TV 3. Remotely control video conversions PREREQUISITES Course Prerequisites: NAS 138...


Configuring AiVideos and MX Player Decoder

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to play additional audio codecs. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: None OUTLINE 1....


Virtual Machine Configuration with VirtualBox

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and run virtual machines on ASUSTOR Portal using VirtualBox 2. Run virtual machines on mobile devices (notebooks, smartphones, tablets) PREREQUISITES Course...


Using HTTPS to Secure NAS Communication(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Install a certificate to your ASUSTOR NAS 2. Use HTTPS to ensure communication security between your NAS and client devices PREREQUISITES Course Prerequisites: None...


FTP Backup

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use FTP to backup files between two NAS devices PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: FTP OUTLINE 1. Configuring...


Using Remote Sync (Rsync) to Protect Your Data

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Having a basic understanding of Rsync 2. Be able to create and execute an Rsync backup job to a remote ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Managing Surveillance Center Camera Licenses

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Add and manage purchasable camera licenses in Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have...


Introduction to Mail Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Send and receive mail using Mail Server on your ASUSTOR NAS PREREQUISITES Course Prerequisites : None Students are expected to have a working knowledge of:...


ASUSTOR NAS MIB Guide

COURSE OBJECTIVE Upon completion of this course you should be able to: 1. Know the basics of ASUSTOR NAS MIB files 2. Use PRTG to monitor ASUSTOR NAS status PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: SNMP,...


Networking: Link Aggregation

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of link aggregation and its various modes 2. Set up link aggregation on your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Hosting Multiple Websites with a Virtual Host

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Host websites on the ASUSTOR NAS using the virtual host function 2. Enable DDNS service for the ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a...


Introduction to System Migration

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Migrate the data and hard disks from your NAS to a different ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


How to use AiVideos on Apple TV

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Apple TV to play videos straight from your NAS. PREREQUISITES Course Prerequisites: NAS 138 Introduction to LooksGood Students are expected to have a working knowledge of:...


Plex Easy Installation Guide

Steps: 1.Install Plex Media Server from App Central. After installation, Plex Media Server will be available on the desktop.   2. Open Plex Media Server to sign in or to create a Plex account. A Google account, Facebook account or a Plex...


DataSync for Microsoft OneDrive

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Backup data from Microsoft OneDrive to their NAS. PREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Microsoft OneDrive OUTLINE 1....


Using Tvheadend

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Install and configure Tvheadend 2. Watch digital TV programs using different devices PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: None...


Introduction to Subversion

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use ASUSTOR NAS to set up a Subversion version management system. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Introduction to ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of an ASUSTOR NAS 2. Understand some of the basic features and benefits of an ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Introduction to iSCSI

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of iSCSI 2. Be able to use the iSCSI service with your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to...


Introducing ASUSTOR EZ Sync

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understanding the features and operation of ASUSTOR EZ Sync . 2. How to synchronize data on a PC to an ASUSTOR NAS 3. How to use AiData to view synchronized folders...


Introduction to SoundsGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in SoundsGood. 2. Use SoundsGood to play, manage and share music. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Introduction to AiMusic

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in AiMusic. 2. Use AiMusic to play and share music from your NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a...


How to create CIFS folders

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Mount personal and shared CIFS folders to your NAS from another NAS or Windows and Mac computers. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...