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FAQ


Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [Ease of Access] >  [DDNS] . Make sure that the DDNS settings...


Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are having issues connecting to your NAS using your Cloud ID and myasustor.com, please follow the steps outlined below to troubleshoot this issue. 1. Log into ADM and select  [Settings] >  [Manual Connect] . Check the  [DDNS]  and ...


Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name. To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) in ADM-Settings-Manual Connect section properly then use...


Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G


Why AS4002T/AS4004T 10G Ethernet port not working when connecting to 2.5G network device directly?

It's a known Marvell firmware issue, the work around is connecting AS4002T/AS4004T 1G Ethernet port to the network device, then the 10G-2.5G connection will start to work. *We'll fix it in our future software upgrade as soon as we get the firmware update from Marvell....


How do I join my NAS with a Windows Active Directory domain?

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following pieces of information from your AD server: Domain Name Domain DNS Server AD Server Name Domain NetBIOS Name In the...


Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization...


Can my NAS play Direct Stream Digital (DSD) files?

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio....


How do I access files on my NAS from within my local network via NFS?

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service. Enabling NFS service on Your NAS 1. Log into ADM and then select [Services] -> [NFS]...


How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox. ownCloud 1. Log in to ADM and then select [App Central] -> [All Apps] . Search for “ownCloud” and then click on...


How do I host a website on my NAS?

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and...


What do the LEDs on my NAS mean?

This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting. A)     AS10, AS11, AS31, AS32 The LEDs on an ASUSTOR NAS are on the front on the left. Power LED – Green - Indicates that the NAS is powered on....


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin),  once its...


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then power...


ASUSTOR Live important note and how to use

ASUSTOR Live important note 1.Only available in x86-64 platform models 2.Recommend using model level above AS5202T and with 4GB RAM. 3.Only can be used for an outside network with WAN IP (Not supported in EZ connect ) 4.If you want to use ASUSTOR Live with your GoPro or Drones, please...


How to quick test 2.5GbE NAS performance?

If you want to test 2.5GbE NAS performance, you can just plug in our 2.5GbE dongle like AS-U2.5G2 or AS-U2.5G to your PC and connect to the NAS LAN 2 directly without configuration. Then, for pure file SAMBA testing, you can build a network drive or...


How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt. Your NAS internal network IP is 192.XX.XXX which can be found in Network...




College


Connecting Your NAS to a VPN

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of VPN 2. Be able to connect to your ASUSTOR NAS to a VPN network PREQUISITES Course Prerequisites: None Students are expected to have a working knowledge...


Remote Access - Using EZ-Connect

COURSE OBJECTIVES After completing this course you will be able to: Connect to your ASUSTOR NAS through the Internet PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE 1. Remote Access 1.1...


Remote Access - Manual Connect

Course Objectives: After completing this course you will be able to: Configure your network equipment to setup remote access to your NAS via the Internet. PREREQUISITES Course Prerequisites: NAS 221: Remote Access - Using EZ-Connect Students are expected to have a...


Introduction to AEC (ASUSTOR EZ Connect)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AEC to remotely connect to your ASUSTOR NAS. 2. Use AEC to map shared folder from your ASUSTOR NAS to Windows as network drives. 3. Use AEC and the Wake On WAN function to wake your NAS from Sleep Mode or power...


Connect to an ASUSTOR NAS with a Dahua XVR

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create an iSCSI LUN on an ASUSTOR NAS and add it to a Dahua XVR as storage space. PREREQUISITES Course Prerequisites: NAS 308 Introduction to iSCSI Students are expected to have a working...


Introducing Portainer

COURSE OBJECTIVES Upon completion of this course you should be able to: Use Portainer to pull images in Docker. Use Portainer to deploy containers in Docker. PREREQUISITES Course Prerequisites: N/A Students are expected to have a...


Using NAS with Linux

COURSE OBJECTIVES After completing this course you will be able to: Use Linux to access files on your NAS via Samba, FTP, NFS, WebDAV and SSH. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Linux/uBuntu OUTLINE...


Introduction to File Transfer Protocols

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of the file transfer protocols supported by your ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Networking: A Beginner's Guide

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the TCP/IP settings on your ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: None OUTLINE...


Virtual Machine Configuration with VirtualBox

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and run virtual machines on ASUSTOR Portal using VirtualBox. 2. Run virtual machines on mobile devices (notebooks, smartphones, tablets). PREREQUISITES Course Prerequisites:...


Using NAS with Microsoft Windows

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using Microsoft Windows 2. Set up a network drive PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Introduction to Control Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Control Center to perform basic management on ASUSTOR NAS devices in your local area network PREREQUISITES Course Prerequisites : None Students are expected to...


Using NAS with Apple macOS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using macOS 2. Use Apple’s Time Machine to backup your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Apple macOS...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected...


Introduction to ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Customize and use ASUSTOR Portal PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: None OUTLINE 1....


Controlling ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use the ASUSTOR Remote and AiRemote to control ASUSTOR Portal. PREREQUISITES Course Prerequisites: NAS 135: Introduction to ASUSTOR Portal Students are expected to have a...


How to access exFAT storage devices?(English Only)

Course Objectives Upon completion of this course you should be able to: 1. Understand how to bind and unbind the exFAT driver to your NAS 2. How to access exFAT storage devices and how to format as exFAT PREREQUISITES Course Prerequisites:: None Students are expected to have a...


Introducing Reverse Proxies

Course Objectives: After completing this course you will be able to: Use a reverse proxy domain to protect the secure connection of multiple NAS. Use a reverse proxy domain to improve the security of Apps' HTTPS connection. PREREQUISITES Course Prerequisites: NAS 324:...


Introduction to LooksGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic functions of LooksGood. 2. Use LooksGood to play and manage videos PREREQUISITES Course Prerequisites: None Students are expected to have a working...


LooksGood – Introduction to Media Converter

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Media Converter to convert video files. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: LooksGood OUTLINE 1. Introduction to...


Time Machine: Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up and individual Time Machine backup folder and user account on the NAS in a multi-user environment 2. Backup data from your Mac to your NAS using Time Machine   PREREQUISITES...


Introduction to iTunes Server and OwnTone

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of iTunes Server and OwnTone 2. Be able to stream music from your ASUSTOR NAS using iTunes Server or OwnTone PREREQUISITES Course Prerequisites: None...


Your Home Media Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of UPnP Media Server/MiniDLNA 2. Be able to use UPnP Media Server V1/V2  with UPnP/DLNA compatible device PREREQUISITES Course Prerequisites: None Students...


Using NAS with Windows Active Directory

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Windows Active Directory. 2. Be able to connect an ASUSTOR NAS to a Windows Active Directory domain. PREREQUISITES Course Prerequisites: None...


WebDAV: A Secure File Sharing Alternative to FTP

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of WebDAV 2. Connect to an ASUSTOR NAS via WebDAV PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE...


Introduction to FTP Explorer

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use FTP Explorer to connect to FTP sites and conduct file transfers. PREREQUISITES Course Prerequisites: NAS 102: Introduction to File Transfer Protocols Students are...


Using AiMaster on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiMaster to monitor your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Smartphones or tablet computers OUTLINE 1....


Using AiData on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand how to access and manage files on your NAS using an iOS and Android device. 2. Understand how to backup images and videos from an iOS or Android device to your NAS. PREREQUISITES...


Using Your NAS as a VPN Server

COURSE OBJECTIVES Upon completion of this course you should be able to 1. Be able to use your ASUSTOR NAS as a VPN server and connect to it using Windows and Mac.   PREQUISITES Course Prerequisites: None Students are expected to have a working knowledge...


Introduction to AiVideos

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to watch videos from an ASUSTOR NAS 2. Use AiVideos to stream and watch digital TV 3. Remotely control video conversions PREREQUISITES Course Prerequisites: NAS 138...


Configuring AiVideos and MX Player Decoder

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to play additional audio codecs. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: None OUTLINE 1....


Using HTTPS to Secure NAS Communication

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Install a certificate to your ASUSTOR NAS. 2. Use HTTPS to ensure communication security between your NAS and client devices. PREREQUISITES Course Prerequisites: None Students...


FTP Backup

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use FTP to backup files between two NAS devices PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: FTP OUTLINE 1. Configuring...


Using Remote Sync (Rsync) to Protect Your Data

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Having a basic understanding of Rsync 2. Be able to create and execute an Rsync backup job to a remote ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a...


Managing Surveillance Center Camera Licenses

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Add and manage purchasable camera licenses in Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have...


Introduction to Mail Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1.Send and receive mail using Mail Server on your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Mail servers and domain...


ASUSTOR NAS MIB Guide

COURSE OBJECTIVE Upon completion of this course you should be able to: 1. Know the basics of ASUSTOR NAS MIB files 2. Use PRTG to monitor ASUSTOR NAS status PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: SNMP,...


Networking: Link Aggregation

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of link aggregation and its various modes 2. Set up link aggregation on your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Hosting Multiple Websites with a Virtual Host

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Host websites on the ASUSTOR NAS using the virtual host function 2. Enable DDNS service for the ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a...


Introduction to System Migration

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Migrate the data and hard disks from your NAS to a different ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Photo Gallery 3 and AiFoto 3

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Know and use Photo Gallery 3 and AiFoto 3 2. Photo management PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of: N/A...


Using a Xiaomi Webcam with an ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Save videos to an ASUSTOR NAS. 2. Use ADM to automatically convert Xiaomi videos.   PREREQUISITES: Course Prerequisites: N/A Students are expected to have a working knowledge of:...


How to use AiVideos on Apple TV

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Apple TV to play videos straight from your NAS. PREREQUISITES Course Prerequisites: NAS 138 Introduction to LooksGood Students are expected to have a working knowledge of:...


Using Your NAS as a DHCP Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use your NAS as a DHCP server to automatically assign IP addresses to all network devices and perform management. PREQUISITES Course Prerequisites: None Students are expected to...


Introducing Plex Media Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Plex Media Server to manage and play videos on an ASUSTOR NAS. 2. Play videos from an ASUSTOR NAS on a Chromecast, set top box or smart TV. PREREQUISITES Course Prerequisites:...


Introduction to Subversion

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up a Subversion version management system on ASUSTOR NAS. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of: Linux...


Introduction to ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of an ASUSTOR NAS 2. Understand some of the basic features and benefits of an ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Introduction to Wake on WAN - WoW

COURSE OBJECTIVES Upon completion of this course you should be able to: Understand and use Wake on WAN, also referred to as WoW, on an ASUSTOR NAS PREREQUISITES: Course Prerequisites: 104 Students are expected to...


Introduction to iSCSI

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of iSCSI 2. Be able to use the iSCSI service with your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to...


Introduction to Sleep Mode(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of System Sleep Mode and disk hibernation 2. Place your NAS into Sleep Mode and wake it from Sleep Mode PREREQUISITES Course Prerequisites :...


How to install and use NextCloud with OnlyOffice on an ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: use NextCloud with OnlyOffice Beta for document editing and group collaboration. PREREQUISITES Course Prerequisites: N/A Students are...


Introducing ASUSTOR EZ Sync

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understanding the features and operation of ASUSTOR EZ Sync . 2. How to synchronize data on a PC to an ASUSTOR NAS 3. How to use AiData to view synchronized folders...


Introduction to SoundsGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in SoundsGood. 2. Use SoundsGood to play, manage and share music. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Introduction to AiMusic

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in AiMusic. 2. Use AiMusic to play and share music from your NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Mitigating Ransomware Risks

COURSE OBJECTIVES Upon completion of this course you should be able to: 1.Mitigate ransomware and malware risks 2.Di sable unneeded and unnecessary services PREREQUISITES Course Prerequisites: N/A Students are...