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FAQ


Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are having issues connecting to your NAS using your Cloud ID and myasustor.com, please follow the steps outlined below to troubleshoot this issue. 1. Log into ADM and select  [Settings] >  [Manual Connect] . Check the  [DDNS]  and ...


Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name. To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) in ADM-Settings-Manual Connect section properly then use...


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


Protecting Yourself from Deadbolt

  In response to Deadbolt ransomware attacks affecting ASUSTOR devices, myasustor.com DDNS service will be disabled as the issue is investigated. For your protection, we recommend the following measures: Change default ports, including the default NAS web access ports...


Update ADM Now to Protect Against Deadbolt

An emergency update to ADM is provided in response to Deadbolt ransomware affecting ASUSTOR devices. ASUSTOR urges all users to install the latest version of ADM as soon as possible to protect themselves and minimize the risk of a Deadbolt infection. ASUSTOR also recommends taking...


Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [Ease of Access] >  [DDNS] . Make sure that the DDNS settings...




College


WebDAV: A Secure File Sharing Alternative to FTP

COURSE OBJECTIVES Upon completion of this course you should be able to: Have a basic understanding of WebDAV. Connect to an ASUSTOR NAS via WebDAV. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Remote Access - Manual Connect

COURSE OBJECTIVES After completing this course you will be able to: Configure your network equipment to setup remote access to your NAS via the Internet. PREREQUISITES Course Prerequisites: NAS 221: Remote Access - Using EZ-Connect Students are expected to...


Using AiMaster

COURSE OBJECTIVES Upon completion of this course you should be able to: Use AiMaster to monitor your ASUSTOR NAS. Controlling and adjusting ADM settings on AiMaster. PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Introduction to Mail Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1.Send and receive mail using Mail Server on your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Mail servers and domain...


Hosting Multiple Websites with a Virtual Host

COURSE OBJECTIVES After completing this course you will be able to: Host websites on the ASUSTOR NAS using the virtual host function. Enable DDNS service for the ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Introducing Portainer

COURSE OBJECTIVES Upon completion of this course you should be able to: Use Portainer to pull images in Docker. Use Portainer to deploy containers in Docker. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of:...


Introducing Reverse Proxies

Course Objectives: After completing this course you will be able to: Use a reverse proxy domain to protect the secure connection of multiple NAS. Use a reverse proxy domain to improve the security of Apps' HTTPS connection. PREREQUISITES Course Prerequisites:...


Photo Gallery 3 and AiFoto 3

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Know and use Photo Gallery 3 and AiFoto 3 2. Photo management PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of: N/A OUTLINE 1. Photo...


Using AiSecure

COURSE OBJECTIVES Upon completion of this course you should be able to: Use AiSecure to view live cameras and play camera recording files. Controlling PTZ camera and receiving Surveillance Center push notifications on AiSecure. PREREQUISITES Course Prerequisites:...