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FAQ


What can I do if ADM update not work?

If you are blocked by ADM upgrade process from ADM2.7 to newer version(as in attached screen shot). Please check if you are using Google Chrome browser to proceed ADM upgrade. If yes, please try to use another browser(for example Fire Fox) to see if its still having same issue....


Where is the ADM Health Record?

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to...


How do I update ADM? How do I know which version I have?

Finding ADM version: ADM’s version number is found in two locations; 1. By clicking System Information Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.


What should I do if ADM initialization fails?

Issues with ADM initialization are generally caused by security or firewall programs installed on the PC, poor network connections or hard drive damage. To troubleshoot problems encountered during the installation process, please do the following:...


How do I identify the drives on my NAS?

You can identify the different hard drives on your NAS using Storage Manager. To do this, open Storage Manager from the ADM desktop and click on the [Volume] section. Here you will be able to see all of the hard drives that make up your storage volumes as well as their location in the NAS....


How do I join my NAS with a Windows Active Directory domain?

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following types of information from your AD server: · Domain Name · Domain DNS Server · AD Server Name · Domain NetBIOS Name In the following...


How do I install ASUSTOR mobile apps for my Android/iOS device?

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are...


Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...


How do I initialize my ASUSTOR NAS?

You can initialize your ASUSTOR NAS using a variety of methods. Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: “link” Initialization Using the LCD Display...


Where can I find the identity information (serial number) for my ASUSTOR NAS?

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM. Exterior of the original packaging Underneath...


Can my NAS play Direct Stream Digital (DSD) files?

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio....


How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...


How can I transcode 4K videos on my NAS?

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App. The supported codecs Source are as follows: Models AS31/32/61/62/63/64...


How do I access files on my NAS from within my local network via NFS?

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service. Enabling NFS service on Your NAS 1. Log into ADM and then select [Services] -> [NFS]...


How do I add the music stored on my NAS to the iTunes Server App?

The iTunes Server App can turn your NAS into your home’s audio and video streaming center. It allows you to share music and movies from your NAS with computers in the same network environment. The file formats supported by iTunes Server are as follows:...


How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox. ownCloud 1. Log in to ADM and then select [App Central] -> [All Apps] . Search for “ownCloud” and then click on...


How do I back up my Linux computer to my NAS?

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04. 1. Modify /etc/init.d/rsync as shown in the graphic...


How do I encrypt shared folders on my NAS?

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever...


How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows: NAS1: 172.168.12.134 ASUSTOR NAS: 172.16.12.18...


How do I set up user privileges in Surveillance Center?

The steps outlined below will show you how to configure user privileges in Surveillance Center. Configuring User Privileges 1. Log in to ADM using the “admin” account and open Surveillance Center. 2. Select [Settings] -> [Privilege] to enter the...


How do I set up 2-step verification on my ASUSTOR NAS?

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification...


What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control...


How to update AS6302T/AS6404T BIOS?

1. Install the Apollolake BIOS update app from App Central of ADM 2. It will automatically start to update BIOS and reboot the NAS 3 times 3. When updating the BIOS has completed, please open System Information to confirm....


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [Ease of Access] >  [DDNS] . Make sure that the DDNS settings...


Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are havingissues connecting to your NAS using your Cloud ID and myasustor.com, pleasefollow the steps outlined below to troubleshoot this issue. 1.    Log into ADM and select [Settings] >  [Ease ofAccess] . Check the [Cloud Connect] and [EZ-Router]...


Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password. Results will be as below....


How can I change the amount of failed login attempts?

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings. Click...


How do I register an ASUSTOR product and obtain an ASUSTOR ID?

Once the NAS has been initialized, you will be able to log in to ADM. Click Settings. Click Create new account.


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


What is Seagate IronWolf Health Management?

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website: http://www.seagate.com/internal-hard-drives/hdd/ironwolf/


Which ASUSTOR NAS supports Seagate IronWolf Health Management?

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to...


How to use Seagate IronWolf Health Management?

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity of over or equal to 4TB, just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then power...




College


Using 2-Step Verification to Protect ADM Accounts

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use 2-Step Verification to ensure your ADM account security PREREQUISITES Course Prerequisites : None Students are expected to have a working knowledge of: N/A OUTLINE...


ADM Account Batch Creation and Importation

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create a new batch of user accounts in ADM. 2. Import a list of users to create a new batch of accounts in ADM. PREREQUISITES Course Prerequisites: None Students are...


Wake-on-LAN (WOL)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Enable the Wake-on-LAN (WOL) function on your ASUSTOR NAS 2. Power off and then use ASUSTOR's Control Center or AiMaster to wake an ASUSTOR NAS in your local area network PREREQUISITES Course...


Introducing Portainer

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Portainer to pull images in Docker. 2. Use Portainer to deploy containers in Docker. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working...


Using NAS with Linux

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Linux to access files on your NAS via CIFS/SAMBA, FTP, NFS, WebDAV and SSH PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Linux...


Introduction to Sleep Mode(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of System Sleep Mode and disk hibernation 2. Place your NAS into Sleep Mode and wake it from Sleep Mode PREREQUISITES Course Prerequisites :...


Using NAS with Microsoft Windows

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using Microsoft Windows 2. Set up a network drive PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Introduction to Control Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Control Center to perform basic management on ASUSTOR NAS devices in your local area network PREREQUISITES Course Prerequisites : None Students are expected to...


Using NAS with Apple Mac OS X

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using Mac OS X 2. Use Apple’s Time Machine to backup your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Apple...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected...


Introduction to ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Customize and use ASUSTOR Portal PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE 1. Connecting...


Introduction to Photo Gallery

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Photo Gallery to manage and share the photos on your ASUSTOR NAS. PREREQUISITES Course Prerequisites : None Students are expected to have a working knowledge of: N/A...


How to access exFAT storage devices?(English Only)

Course Objectives Upon completion of this course you should be able to: 1. Understand how to bind and unbind the exFAT driver to your NAS 2. How to access exFAT storage devices and how to format as exFAT PREREQUISITES Course Prerequisites:: None Students are expected to have a...


Introduction to LooksGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic functions of LooksGood 2. Use LooksGood to play and manage videos PREREQUISITES Course Prerequisites: None Students are...


Time Machine: Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up and individual Time Machine backup folder and user account on the NAS in a multi-user environment 2. Backup data from your Mac to your NAS using Time Machine...


Introduction to Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and use Surveillance Center PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE...


Using NAS with Windows Active Directory

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Windows Active Directory 2. Be able to connect an ASUSTOR NAS to a Windows Active Directory domain PREREQUISITES Course Prerequisites: None Students are...


Introduction to FTP Explorer

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use FTP Explorer to connect to FTP sites and conduct file transfers PREREQUISITES Course Prerequisites: NAS 102: Introduction to File Transfer Protocols Students are expected to have a working...


Using AiMaster on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiMaster to monitor your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Smartphones or tablet computers OUTLINE 1....


Using Your NAS as a VPN Server

COURSE OBJECTIVES Upon completion of this course you should be able to 1. Be able to use your ASUSTOR NAS as a VPN server and connect to it using Windows and Mac. PREQUISITES Course Prerequisites: None Students are expected...


Virtual Machine Configuration with VirtualBox

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and run virtual machines on ASUSTOR Portal using VirtualBox 2. Run virtual machines on mobile devices (notebooks, smartphones, tablets) PREREQUISITES Course...


Using HTTPS to Secure NAS Communication(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Install a certificate to your ASUSTOR NAS 2. Use HTTPS to ensure communication security between your NAS and client devices PREREQUISITES Course Prerequisites: None...


Cloud Backup

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Cloud Backup 2. Use Cloud Backup to back up the data from your NAS to Amazon S3 and vice versa. PREREQUISITES Course Prerequisites : None Students are...


FTP Backup

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use FTP to backup files between two NAS devices PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: FTP OUTLINE 1. Configuring...


Using Dropbox on ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Synchronize the data in your Dropbox to an ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Dropbox...


Advanced Setup for Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure basic and advanced settings for Surveillance Center PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Managing Surveillance Center Camera Licenses

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Add and manage purchasable camera licenses in Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have...


Creating and Using Maps with Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand how to create and use maps with Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Introduction to Mail Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Send and receive mail using Mail Server on your ASUSTOR NAS PREREQUISITES Course Prerequisites : None Students are expected to have a working knowledge of:...


ASUSTOR NAS MIB Guide

COURSE OBJECTIVE Upon completion of this course you should be able to: 1. Know the basics of ASUSTOR NAS MIB files 2. Use PRTG to monitor ASUSTOR NAS status PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: SNMP,...


Using Your NAS as a Syslog Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use your NAS as a Syslog Server to centrally collect and manage all logs from syslog-compliant network devices. PREQUISITES Course Prerequisites: None Students are expected to have a...


Connecting Your NAS to a VPN

[Add] COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of VPN 2. Be able to connect to your ASUSTOR NAS to a VPN network PREQUISITES Course Prerequisites: None Students are expected to have a working...


Introduction to Windows ACL

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic principles of using Windows ACL with your ASUSTOR NAS 2. Use Windows ACL  to manage data access permissions on your ASUSTOR NAS PREREQUISITES Course Prerequisites:...


How to use AiVideos on Apple TV

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Apple TV to play videos straight from your NAS. PREREQUISITES Course Prerequisites: NAS 138 Introduction to LooksGood Students are expected to have a working knowledge of:...


Using Your NAS as a DHCP Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use your NAS as a DHCP server to automatically assign IP addresses to all network devices and perform management. PREQUISITES Course Prerequisites: None Students are expected to have a working...


Plex Easy Installation Guide

Steps: 1.Install Plex Media Server from App Central. After installation, Plex Media Server will be available on the desktop.   2. Open Plex Media Server to sign in or to create a Plex account. A Google account, Facebook account or a Plex...


DataSync for Microsoft OneDrive

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Backup data from Microsoft OneDrive to their NAS. PREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Microsoft OneDrive OUTLINE 1....


Remote Access - Using EZ-Connect™

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Connect to your ASUSTOR NAS through the Internet PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE 1. Remote...


Remote Access Manual Connect

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure your network equipment to setup remote access to your NAS via the Internet. PREREQUISITES Course Prerequisites: NAS 221: Remote Access – Using EZ Connect TM Students...


Using Tvheadend

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Install and configure Tvheadend 2. Watch digital TV programs using different devices PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: None...


Introduction to Subversion

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use ASUSTOR NAS to set up a Subversion version management system. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Using MyArchive

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and begin using a MyArchive hard disk PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Introduction to iSCSI

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of iSCSI 2. Be able to use the iSCSI service with your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to...


Introducing ASUSTOR Snapshot Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use ASUSTOR Snapshot Center to create, restore, and manage Volume and iSCSI LUN snapshots PREREQUISITES Course Prerequisites: N/A Students are expected to have a working...


Configuring Push Notifications

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure push notifications for your NAS using Pushbullet and Pushover PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE...


How to install and use NextCloud with OnlyOffice on an ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: use NextCloud with OnlyOffice Beta for document editing and group collaboration. PREREQUISITES Course Prerequisites: N/A Students are...


Introducing ASUSTOR EZ Sync

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understanding the features and operation of ASUSTOR EZ Sync . 2. How to synchronize data on a PC to an ASUSTOR NAS 3. How to use AiData to view synchronized folders...


Introduction to AEC (ASUSTOR EZ Connect)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AEC to remotely connect to your ASUSTOR NAS. 2. Use AEC to map shared folder from your ASUSTOR NAS to Windows as network drives. 3. Use AEC and the Wake On WAN function to wake your NAS from Sleep Mode or power...


Introduction to SoundsGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in SoundsGood. 2. Use SoundsGood to play, manage and share music. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Introduction to AiMusic

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in AiMusic. 2. Use AiMusic to play and share music from your NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a...


How to create CIFS folders

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Mount personal and shared CIFS folders to your NAS from another NAS or Windows and Mac computers. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Connect to an ASUSTOR NAS with a Dahua XVR

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create an iSCSI LUN on an ASUSTOR NAS and add it to a Dahua XVR as storage space. PREREQUISITES Course Prerequisites: NAS 308 Introduction to iSCSI Students are expected to have a working...