We use cookies to help us improve our webpage. Please read our Cookie Policy .

Knowledge Base

All »

FAQ


Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...


How do I set up user privileges in Surveillance Center?

The steps outlined below will show you how to configure user privileges in Surveillance Center. Configuring User Privileges 1. Log in to ADM using the “admin” account and open Surveillance Center. 2. Select [Settings] -> [Privilege] to enter the...


How do I choose the right PC for Surveillance Center Live View?

Minimum PC Client Requirements CPU: i5/i7 or above RAM: DDR3 4G or above Operating system Windows 7 and onward, Mac OS X Windows browsers: Firefox 32-bit, IE11 32-bit onwards (excluding Microsoft Edge) Mac browsers: Safari 7.0, Firefox Display resolution: 1280x800...


What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control...


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


How do I install ASUSTOR mobile apps for my Android/iOS device?

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are...


Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization...


How do I initialize my ASUSTOR NAS?

You can initialize your ASUSTOR NAS using a variety of methods. Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: “link” Initialization Using the LCD Display...


How do I add the music stored on my NAS to the iTunes Server App?

The iTunes Server App can turn your NAS into your home’s audio and video streaming center. It allows you to share music and movies from your NAS with computers in the same network environment. The file formats supported by iTunes Server are as follows:...


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password. Results will be as below....


What should I do if ADM initialization fails?

Issues with ADM initialization are generally caused by security or firewall programs installed on the PC, poor network connections or hard drive damage. To troubleshoot problems encountered during the installation process, please do the following:...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

ASUSTOR NAS Model AS50 AS51 AS31/32 AS61 AS62...




College


Introduction to Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and use Surveillance Center PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE...


Advanced Setup for Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure basic and advanced settings for Surveillance Center PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Managing Surveillance Center Camera Licenses

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Add and manage purchasable camera licenses in Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have...


Creating and Using Maps with Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand how to create and use maps with Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Introduction to Control Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Control Center to perform basic management on ASUSTOR NAS devices in your local area network PREREQUISITES Course Prerequisites : None Students are expected to...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected...


Controlling ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use the ASUSTOR Remote and AiRemote to control ASUSTOR Portal. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Introduction to Download Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Download Center 2. Execute BitTorrent and HTTP/FTP downloads using Download Center PREREQUISITES Course Prerequisites: None Students are...


Your Home Media Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of UPnP AV Media Server 2. Be able to use UPnP AV Media Server with UPnP/DLNA compatible device PREREQUISITES Course Prerequisites: None Students are expected...


Automating Download Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Automate torrent downloads via RSS feeds using Download Center PREREQUISITES Course Prerequisites: NAS 162: Introduction to Download Center Students are expected to have a working knowledge of:...


Introducing ASUSTOR Snapshot Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use ASUSTOR Snapshot Center to create, restore, and manage Volume and iSCSI LUN snapshots PREREQUISITES Course Prerequisites: N/A Students are expected to have a working...


Introduction to Windows ACL

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic principles of using Windows ACL with your ASUSTOR NAS 2. Use Windows ACL  to manage data access permissions on your ASUSTOR NAS PREREQUISITES Course Prerequisites:...


Wake-on-LAN (WOL)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Enable the Wake-on-LAN (WOL) function on your ASUSTOR NAS 2. Power off and then use ASUSTOR's Control Center or AiMaster to wake an ASUSTOR NAS in your local area network PREREQUISITES Course...


Introduction to File Transfer Protocols

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of the file transfer protocols supported by your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Introduction to Sleep Mode(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of System Sleep Mode and disk hibernation 2. Place your NAS into Sleep Mode and wake it from Sleep Mode PREREQUISITES Course Prerequisites :...


How to access exFAT storage devices?(English Only)

Course Objectives Upon completion of this course you should be able to: 1. Understand how to bind and unbind the exFAT driver to your NAS 2. How to access exFAT storage devices and how to format as exFAT PREREQUISITES Course Prerequisites:: None Students are expected to have a...


Time Machine: Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up and individual Time Machine backup folder and user account on the NAS in a multi-user environment 2. Backup data from your Mac to your NAS using Time Machine...


Introduction to iTunes Server

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of iTunes Server 2. Be able to stream music from your ASUSTOR NAS using iTunes PREREQUISITES Course Prerequisites: None Students are expected to...


Using AiFoto on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiFoto to manage photos and albums on your NAS and mobile device. PREREQUISITES Course Prerequisites : NAS 137: Introduction to Photo Gallery Students are expected to have a working...


Using Your NAS as a VPN Server

COURSE OBJECTIVES Upon completion of this course you should be able to 1. Be able to use your ASUSTOR NAS as a VPN server and connect to it using Windows and Mac. PREQUISITES Course Prerequisites: None Students are expected...


Introduction to RAID

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of RAID and its different configurations 2. Be able to set up a new storage volume with RAID PREREQUISITES Course Prerequisites: None Students are expected to...


ASUSTOR NAS MIB Guide

COURSE OBJECTIVE Upon completion of this course you should be able to: 1. Know the basics of ASUSTOR NAS MIB files 2. Use PRTG to monitor ASUSTOR NAS status PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: SNMP,...


Networking: Link Aggregation

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of link aggregation and its various modes 2. Set up link aggregation on your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Remote Access Manual Connect

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure your network equipment to setup remote access to your NAS via the Internet. PREREQUISITES Course Prerequisites: NAS 221: Remote Access – Using EZ Connect TM Students...


Introduction to AiMusic

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in AiMusic. 2. Use AiMusic to play and share music from your NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Using SSD Caching on an ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: Set up SSD Caching on an ASUSTOR NAS. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of:...