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How to change the ASUSTOR ID to another e-mail address?

If you wish to change the e-mail address you used to create ASUSTOR ID and register the NAS, please go ADM-Settings-Registration to log out the Asustor ID and click the create new account button to use the new email address to create a new ASUSTOR ID. Once the new ASUSTOR ID is created...

I've been affected by ransomware. What should I do?

If you've been affected by Deadbolt ransomware, please follow the related instructions below. Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3 . The ADM version on the live...

Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft . Note: AS-20, AS-30 and AS-60 series NAS do not support ADM 4.0 and thus continue to require an exFAT license. The exFAT file system is proprietary and requires a software license...

How do I improve the transfer speed when accessing NAS from out side of the network?

If you are getting slow transfer speed when accessing NAS from out side of the network, here are some configurations may help: 1. ADM-Settings-Manual Connect-DDNS Enable the service can let the connection request from out side of the network directed to NAS WAN IP....

How to quickly test 2.5-Gigabit NAS performance?

To test 2.5-Gigabit Ethernet performance without a switch, plug in a 2.5GbE dongle like the AS-U2.5G2 or AS-U2.5G to your PC. Connect your 2.5-Gigabit Ethernet adapter to LAN2 port on your NAS. It will produce a 169 IP address.. Then, for pure file Samba testing, you...

How do I update ADM? How do I know which version I have?

Finding ADM version: ADM's version number is found in two locations; 1. By clicking System Information Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information. 2. [ADM]...

Where is the ADM Health Record?

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to...

How can I change the amount of failed login attempts?

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings. Click...

What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control Center 8888, 8889 UDP System Services Port Protocol ADM Web service 8000, 8001 TCP...

What do the LEDs on my NAS mean?

What do the LEDs on my NAS mean? This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting. A) AS10, AS11, AS31, AS32 The LEDs on an ASUSTOR NAS are on the front on the left. Power LED – Green - Indicates that the NAS is...

How do I set up 2-step verification on my ASUSTOR NAS?

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time...

How do I install the Teamspeak server and client ?

Please follow the steps below to install the Teamspeak server and client. 1. First, please search for and install Teamspeak server from App Central on your NAS. 2. After Teamspeak server has been installed, the teamspeak directory will be...

How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...

How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...

Where can I find the identity information (serial number) for my ASUSTOR NAS?

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM. Exterior of the original packaging Underneath...

What do the different parts of the ASUSTOR NAS model numbers mean?

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand! ASUSTOR NAS Model Naming Conventions...