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FAQ


How do I improve the transfer speed when accessing NAS from out side of the network?

If you are getting slow transfer speed when accessing NAS from out side of the network, here are some configurations may help: 1. ADM-Settings-Manual Connect-DDNS Enable the service can let the connection request from out side of the network directed to NAS WAN IP....


Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [Ease of Access] >  [DDNS] . Make sure that the DDNS settings...


Why can't I connect to my NAS over the Internet via myasustor.com?

A: If you are having issues connecting to your NAS using your Cloud ID and myasustor.com, please follow the steps outlined below to troubleshoot this issue. 1. Log into ADM and select [Settings] > [Manual Connect] . Check the [DDNS] and [EZ-Router] tabs to ensure that...


How do I identify the drives on my NAS?

You can identify the different hard drives on your NAS using Storage Manager. To do this, open Storage Manager from the ADM desktop and click on the [Volume] section. Here you will be able to see all of the hard drives that make up your storage volumes as well as their location in the NAS....


Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password (default password is admin) , once its reset,...


How can I change the amount of failed login attempts?

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings. Click...


How do I register an ASUSTOR product and obtain an ASUSTOR ID?

Once the NAS has been initialized, you will be able to log in to ADM. Click Settings. Go Registration page and click Create new account. If you are encountering other issue during registering, please contact with our technical support:...


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then...


ASUSTOR Live important note and how to use

ASUSTOR Live important note. 1.Only available in x86-64 platform models 2.Recommend using model level above AS5202T and with 4GB RAM. 3.Only can be used for an outside network with WAN IP (Not supported in EZ connect ) 4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure...


Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name. To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) in  ADM-Settings-Manual Connect section ...


What are the limitations of Wake on WAN (WOW)?

System requirements for Wake on WAN: AS63, 64, Nimbustor, Drivestor, Drivestor Pro, Lockerstor, Lockerstor Gen2 Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions. Listed below...


How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

For more information, please refer to https://www.asus.com/support/FAQ/1047127 Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network. And also, Pi-hole® can operate in many systems, this article will show you how to...


I've been affected by ransomware. What should I do?

If you've been affected by Deadbolt ransomware, please follow the related instructions below. Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3 . The ADM version on the live...


Which TLS Version Should I Use?

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established. TLS 1.0 will no longer be supported for security reasons. ADM 4.0 and above supports...


How to connect an IP camera to Surveillance Center with Generic RTSP?

To connect an IP camera, please first find the correct RTSP path (URL)* of the camera. * You should be able to get this information from camera vendors. If you are unable to get this information, you may use the sites listed below for reference: https://www.ispyconnect.com/cameras...


How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt. Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like...


What is the maximum number of expansion units supported on an ASUSTOR NAS?

A maximum of fifty-two drive bays combined are theoretically supported on ADM 4.1 and above. In practice, the maximum number of expansion units supported are based on the numbers of USB 3.0+ ports available on your NAS. For example, The LOCKERSTOR 12RD supports up to four AS6004U expansion...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


Safely using M.2 SSDs as primary NAS storage

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered...


How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows: NAS1: 172.168.12.134 ASUSTOR NAS: 172.16.12.18...


How do I join my NAS with a Windows Active Directory domain?

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following types of information from your AD server: · Domain Name · Domain DNS Server · AD Server Name · Domain NetBIOS Name In the following...


How do I install ASUSTOR mobile apps for my Android/iOS device?

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are...


Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...


Where can I find the identity information (serial number) for my ASUSTOR NAS?

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM. Exterior of the original packaging Underneath...


Can my NAS play Direct Stream Digital (DSD) files?

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio....


How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...


How can I transcode 4K videos on my NAS?

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App. The supported codecs Source are as follows: Models AS31/32/61/62/63/64...


How do I access files on my NAS from within my local network via NFS?

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service. Enabling NFS service on Your NAS 1. Log into ADM and then select [Services] -> [NFS]...


How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox. ownCloud 1. Log in to ADM and then select [App Central] -> [All Apps] . Search for “ownCloud” and then click on...


How do I back up my Linux computer to my NAS?

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04. 1. Modify /etc/init.d/rsync as shown in the graphic...


How do I encrypt shared folders on my NAS?

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever...


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


How do I set up user privileges in Surveillance Center?

The steps outlined below will show you how to configure user privileges in Surveillance Center. Configuring User Privileges 1. Log in to ADM using the “admin” account and open Surveillance Center. 2. Select [Settings] -> [Privilege] to enter the...


How do I set up 2-step verification on my ASUSTOR NAS?

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification...


What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control Center 8888, 8889 UDP System Services Port Protocol ADM Web service 8000, 8001 TCP...


What is Seagate IronWolf Health Management?

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website: http://www.seagate.com/internal-hard-drives/hdd/ironwolf/ Other related FAQs:...


Which ASUSTOR NAS supports Seagate IronWolf Health Management?

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to...


How to use Seagate IronWolf Health Management?

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function...


How to update AS6302T/AS6404T BIOS?

1. Install the Apollolake BIOS update app from App Central of ADM 2. It will automatically start to update BIOS and reboot the NAS 3 times 3. When updating the BIOS has completed, please open System Information to confirm....


What should I do if ADM initialization fails?

If your NAS is unable to initialize properly, please follow the steps below for troubleshooting. 1. Clear your browser’s cache and try again. 2. Press and hold the power button of your NAS to force it to shut down. Turn it on again and try again. 3. If...


Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products. To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin...


How do I update ADM? How do I know which version I have?

Finding ADM version: ADM's version number is found in two locations; 1. By clicking System Information Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information. 2. [ADM]...


Where is the ADM Health Record?

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to...


What can I do if ADM update not work?

If you are having problem to upgrade ADM, here is thesteps to troubleshooting. 1. Reboot NAS and try again. 2.use AiMaster app in mobile device to proceed ADM upgrade. 3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data and try again....




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