Q: How to submit a support ticket in technical support system

2025-06-24

If you encounter technical problems when using ASUSTOR products, you can submit a technical support ticket in our online support system to get further assistance.

Here are the instructions for submitting a support ticket: 

1. If you are encountering a technical issue when using our mobile device applications, Click “Contact Support” under the More tab. Input your email address, issue summary, and details, then click Submit. It will automatically reply with a link to our support system website to manage your support ticket.
   

2. You can also write an email to techsupport@asustor.com The system will automatically reply with a link to manage your support ticket.

3. If you have multiple technical inquiries, it is recommended to log in to the support portal (support.asustor.com) to submit the ticket via the web interface. 
   To use the web support system, you can either register your NAS with an email address (ASUSTOR ID) in ADM > Settings > Registration and use your ASUSTOR ID to log in to the support system, or log in with an Apple or Google account.
   How do I register an ASUSTOR product and obtain an ASUSTOR ID? - ASUSTOR Inc.
   
   Once logged into the support system, go to the “Support” tab and click “Create Support Ticket.” Input the model name, ADM version, select the question type, input a summary of the issue, click the Search button, scroll down the page, and click the “Create Support Ticket” button. 
   On the support ticket creation page, input the details of the issue you are encountering, then click Submit to send the ticket.
   
   
   
   Once the ticket is submitted, you will get a ticket number, and you can manage it in the Support tab of the support system web page.