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Product Support Status

ASUSTOR is committed to providing the best in quality and customer service when you buy an ASUSTOR product. Be confident that your next ASUSTOR purchase will come with a long life of support through warranty, software and technical support for years after purchase. Learn more about which devices are supported by viewing the table below.

Related Resources
AS7012RD / AS7012RDX Discontinued Limited Limited 3 Download

Notes:

  1. Product Availability:
    • Generally Available: Product is still in production and available through retail channels or partners.
    • Discontinued: Product is no longer manufactured.
  2. Software Support:
    • Supported: ADM and software updates will be continuously provided.
    • Limited: Only ADM security updates will be provided.
    • Ended: Device will not receive updates.
  3. Technical Support:
    • Supported: Technical support and hardware repair or replacement services will be provided within the product warranty period.
    • Limited: Technical support for the latest ADM and software functions that the product can install will be provided. Hardware repair or replacement services are subject to availability of replacement materials and/or components. Click here for more details on warranties.
  4. Warranty:
    • The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Click here to learn more.

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