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FAQ


Why ezconnect.to service won't work with https encrypted connection?

Currently Ezconnect.to service won't work with https encrypted connection because the ssl certificate can only work with NAS's real domain name. To use https connection, please configure DDNS(myasustor.com) and port forward(default 8001) properly then use https://cloudid.myasustor.com:8001 to...


How do I install ASUSTOR mobile apps for my Android/iOS device?

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are...


Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization...


How do I backup data from a Windows computer to my NAS using ownCloud or Dropbox?

The 2 examples below will show you how to backup data from a Windows computer to your NAS using both ownCloud and Dropbox. ownCloud 1. Log in to ADM and then select [App Central] -> [All Apps] . Search for “ownCloud” and then click on...


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...


How do I install the Teamspeak server and client ?

Please follow the steps below to install the Teamspeak server and client. 1. First, please search for and install Teamspeak server from App Central on your NAS. 2. After Teamspeak server has been installed, the teamspeak directory will be...


Can I move the HDD and keep the data from ASUSTOR NAS to another ASUSTOR NAS?

Yes。 ASUSTOR’s built-in system migration mechanism allows you to quickly upgrade from your current NAS model to a newer one by moving your original hard disks to a new NAS system. This function is also extremely useful in the unfortunate event of a system malfunction or failure. You only need...


How to update AS6302T/AS6404T BIOS?

1. Install the Apollolake BIOS update app from App Central of ADM 2. It will automatically start to update BIOS and reboot the NAS 3 times 3. When updating the BIOS has completed, please open System Information to confirm....


Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...


How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password. Results will be as below....


Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...


Which hard disks support Seagate IronWolf Health Management?

According to Seagate , the following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models. * The hard drive models supported by different ASUSTOR NAS...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

ASUSTOR NAS Model AS50 AS51 AS31/32 AS61 AS62...


Why does my hard drive report less capacity than indicated on the drive's label?

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following: https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/


Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G


How can I watch Live TV and setup DVR from HDHomeRun ?

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information. Besides using HDHomeRun software in other...


ASUSTOR Live important note and how to use

ASUSTOR Live important note 1.Only available in x86-64 platform models 2.Recommend using model level above AS5202T and with 4GB RAM. 3.Only can be used for an outside network with WAN IP (Not supported in EZ connect ) 4.If you want to use ASUSTOR Live with your GoPro or Drones, please...




College


Using HTTPS to Secure NAS Communication(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Install a certificate to your ASUSTOR NAS 2. Use HTTPS to ensure communication security between your NAS and client devices PREREQUISITES Course Prerequisites: None...


Introducing Portainer

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Portainer to pull images in Docker. 2. Use Portainer to deploy containers in Docker. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working...


Virtual Machine Configuration with VirtualBox

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and run virtual machines on ASUSTOR Portal using VirtualBox. 2. Run virtual machines on mobile devices (notebooks, smartphones, tablets). PREREQUISITES Course Prerequisites:...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected...


How to access exFAT storage devices?(English Only)

Course Objectives Upon completion of this course you should be able to: 1. Understand how to bind and unbind the exFAT driver to your NAS 2. How to access exFAT storage devices and how to format as exFAT PREREQUISITES Course Prerequisites:: None Students are expected to have a...


WebDAV: A Secure File Sharing Alternative to FTP

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of WebDAV 2. Connect to an ASUSTOR NAS via WebDAV PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Using AiFoto on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiFoto to manage photos and albums on your NAS and mobile device. PREREQUISITES Course Prerequisites : NAS 137: Introduction to Photo Gallery Students are expected to have a working...


Introduction to AiVideos

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to watch videos from an ASUSTOR NAS 2. Use AiVideos to stream and watch digital TV 3. Remotely control video conversions PREREQUISITES Course Prerequisites: NAS 138...


Advanced Setup for Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure basic and advanced settings for Surveillance Center PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Managing Surveillance Center Camera Licenses

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Add and manage purchasable camera licenses in Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have...


Creating and Using Maps with Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand how to create and use maps with Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Automating Download Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Automate torrent downloads via RSS feeds using Download Center PREREQUISITES Course Prerequisites: NAS 162: Introduction to Download Center Students are expected to have a working knowledge of:...


Networking: Link Aggregation

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of link aggregation and its various modes 2. Set up link aggregation on your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Hosting Multiple Websites with a Virtual Host

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Host websites on the ASUSTOR NAS using the virtual host function 2. Enable DDNS service for the ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a...


Connecting Your NAS to a VPN

[Add] COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of VPN 2. Be able to connect to your ASUSTOR NAS to a VPN network PREQUISITES Course Prerequisites: None Students are expected to have a working...


Introduction to System Migration

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Migrate the data and hard disks from your NAS to a different ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


How to use AiVideos on Apple TV

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Apple TV to play videos straight from your NAS. PREREQUISITES Course Prerequisites: NAS 138 Introduction to LooksGood Students are expected to have a working knowledge of:...


Plex Easy Installation Guide

Steps: 1.Install Plex Media Server from App Central. After installation, Plex Media Server will be available on the desktop.   2. Open Plex Media Server to sign in or to create a Plex account. A Google account, Facebook account or a Plex...


DataSync for Microsoft OneDrive

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Backup data from Microsoft OneDrive to their NAS. PREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Microsoft OneDrive OUTLINE 1....


How to stream by using mobile or computer and broadcasting to multiple streaming platforms by ASUSTOR Live with live video saving to NAS?

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand ASUSTOR Live and its features. 2. How to use your computer or mobile device to stream. PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Using MyArchive

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and begin using a MyArchive hard disk PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


How to install and use NextCloud with OnlyOffice on an ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: use NextCloud with OnlyOffice Beta for document editing and group collaboration. PREREQUISITES Course Prerequisites: N/A Students are...


Introducing ASUSTOR EZ Sync

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understanding the features and operation of ASUSTOR EZ Sync . 2. How to synchronize data on a PC to an ASUSTOR NAS 3. How to use AiData to view synchronized folders...


Introduction to AEC (ASUSTOR EZ Connect)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AEC to remotely connect to your ASUSTOR NAS. 2. Use AEC to map shared folder from your ASUSTOR NAS to Windows as network drives. 3. Use AEC and the Wake On WAN function to wake your NAS from Sleep Mode or power...


Introduction to SoundsGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in SoundsGood. 2. Use SoundsGood to play, manage and share music. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Introduction to AiMusic

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand and use the basic functions in AiMusic. 2. Use AiMusic to play and share music from your NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a...


Connect to an ASUSTOR NAS with a Dahua XVR

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create an iSCSI LUN on an ASUSTOR NAS and add it to a Dahua XVR as storage space. PREREQUISITES Course Prerequisites: NAS 308 Introduction to iSCSI Students are expected to have a working...