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FAQ


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...


Which hard disks support Seagate IronWolf Health Management?

According to Seagate , the following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models. * The hard drive models supported by different ASUSTOR NAS...


Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...


Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization...


How do I initialize my ASUSTOR NAS?

You can initialize your ASUSTOR NAS using a variety of methods. Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: “link” Initialization Using the LCD Display...


How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...


How do I encrypt shared folders on my NAS?

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever...


What should I do if the system LED (green light) keeps flashing and the NAS cannot boot?

To diagnose this issue more precisely, please check the status of the LED indicators for when the NAS is powered on with hard disks inserted and for when it is powered on without any hard disks inserted. The LED indicators found on the front left-hand panel are described as...


Can I move the HDD and keep the data from ASUSTOR NAS to another ASUSTOR NAS?

Yes。 ASUSTOR’s built-in system migration mechanism allows you to quickly upgrade from your current NAS model to a newer one by moving your original hard disks to a new NAS system. This function is also extremely useful in the unfortunate event of a system malfunction or failure. You only need...


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


What is Seagate IronWolf Health Management?

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website: http://www.seagate.com/internal-hard-drives/hdd/ironwolf/


Which ASUSTOR NAS supports Seagate IronWolf Health Management?

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to...


How to use Seagate IronWolf Health Management?

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity of over or equal to 4TB, just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately...


Why does my hard drive report less capacity than indicated on the drive's label?

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following: https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/


How do I identify the drives on my NAS?

You can identify the different hard drives on your NAS using Storage Manager. To do this, open Storage Manager from the ADM desktop and click on the [Volume] section. Here you will be able to see all of the hard drives that make up your storage volumes as well as their location in the NAS....


How do I stream videos smoothly with LooksGood/AiVideos?

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers. More information about LooksGood, AiVideos, please kindly refer to the links below: Introduction to LooksGood:...


How many simultaneous backup jobs do ASUSTOR NAS devices support?

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below: Max. Number of Jobs Models...


What should I do if ADM initialization fails?

Issues with ADM initialization are generally caused by security or firewall programs installed on the PC, poor network connections or hard drive damage. To troubleshoot problems encountered during the installation process, please do the following:...


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then power...




College


How to access exFAT storage devices?(English Only)

Course Objectives Upon completion of this course you should be able to: 1. Understand how to bind and unbind the exFAT driver to your NAS 2. How to access exFAT storage devices and how to format as exFAT PREREQUISITES Course Prerequisites:: None Students are expected to have a...


Using AiMaster on Your Mobile Devices

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiMaster to monitor your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Smartphones or tablet computers OUTLINE 1....


Introduction to RAID

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of RAID and its different configurations 2. Be able to set up a new storage volume with RAID PREREQUISITES Course Prerequisites: None Students are expected to...


Cloud Backup

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Cloud Backup 2. Use Cloud Backup to back up the data from your NAS to Amazon S3 and vice versa. PREREQUISITES Course Prerequisites : None Students are...


Advanced Setup for Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure basic and advanced settings for Surveillance Center PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Introduction to System Migration

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Migrate the data and hard disks from your NAS to a different ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Remote Sync (Rsync): Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have an understanding of some of the Rsync usage scenarios with ASUSTOR NAS PREREQUISITES Course Prerequisites: NAS 259: Using Remote Sync (Rsync) to Protect your Data Students are...


Online RAID Level Migration and Capacity Expansion

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a general understanding of RAID migration and capacity expansion 2. Be able to migrate and expand a storage volume PREREQUISITES Course Prerequisites: NAS 351: Introduction to RAID...


Using MyArchive

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and begin using a MyArchive hard disk PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


Introduction to iSCSI

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of iSCSI 2. Be able to use the iSCSI service with your ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to...


Introduction to Sleep Mode(English Only)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of System Sleep Mode and disk hibernation 2. Place your NAS into Sleep Mode and wake it from Sleep Mode PREREQUISITES Course Prerequisites :...


Connect to an ASUSTOR NAS with a Dahua XVR

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create an iSCSI LUN on an ASUSTOR NAS and add it to a Dahua XVR as storage space. PREREQUISITES Course Prerequisites: NAS 308 Introduction to iSCSI Students are expected to have a working...


Wake-on-LAN (WOL)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Enable the Wake-on-LAN (WOL) function on your ASUSTOR NAS 2. Power off and then use ASUSTOR's Control Center or AiMaster to wake an ASUSTOR NAS in your local area network PREREQUISITES Course...


Virtual Machine Configuration with VirtualBox

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Configure and run virtual machines on ASUSTOR Portal using VirtualBox. 2. Run virtual machines on mobile devices (notebooks, smartphones, tablets). PREREQUISITES Course Prerequisites:...


Introduction to Control Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Control Center to perform basic management on ASUSTOR NAS devices in your local area network PREREQUISITES Course Prerequisites : None Students are expected to...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected...


Introduction to LooksGood

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic functions of LooksGood 2. Use LooksGood to play and manage videos PREREQUISITES Course Prerequisites: None Students are...


LooksGood – Introduction to Media Converter

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Media Converter to convert video files. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: LooksGood OUTLINE 1. Introduction to...


Introduction to AiVideos

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to watch videos from an ASUSTOR NAS 2. Use AiVideos to stream and watch digital TV 3. Remotely control video conversions PREREQUISITES Course Prerequisites: NAS 138...


ASUSTOR NAS MIB Guide

COURSE OBJECTIVE Upon completion of this course you should be able to: 1. Know the basics of ASUSTOR NAS MIB files 2. Use PRTG to monitor ASUSTOR NAS status PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: SNMP,...


Introduction to Windows ACL

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic principles of using Windows ACL with your ASUSTOR NAS 2. Use Windows ACL  to manage data access permissions on your ASUSTOR NAS PREREQUISITES Course Prerequisites:...


Introduction to ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of an ASUSTOR NAS 2. Understand some of the basic features and benefits of an ASUSTOR NAS PREREQUISITES Course Prerequisites: None Students are expected to have...


Introduction to AEC (ASUSTOR EZ Connect)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AEC to remotely connect to your ASUSTOR NAS. 2. Use AEC to map shared folder from your ASUSTOR NAS to Windows as network drives. 3. Use AEC and the Wake On WAN function to wake your NAS from Sleep Mode or power...


Using SSD Caching on an ASUSTOR NAS

COURSE OBJECTIVES Upon completion of this course you should be able to: Set up SSD Caching on an ASUSTOR NAS. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of:...


Using NAS with Apple Mac OS X

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using Mac OS X 2. Use Apple’s Time Machine to backup your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Apple...


Time Machine: Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up and individual Time Machine backup folder and user account on the NAS in a multi-user environment 2. Backup data from your Mac to your NAS using Time Machine...