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FAQ


Supported formats for streaming playback and transcoding on ASUSTOR NAS

Supported formats for streaming playback and transcoding on ASUSTOR NAS You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format...


Safely using M.2 SSDs as primary NAS storage

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered...


Why doesn’t ASUSTOR offer Hybrid RAID?

ASUSTOR prides itself in delivering a quality experience, therefore, ASUSTOR has chosen not to support Hybrid RAID for a variety of reasons.  Although old hard drives can be used, if using varying capacities, especially when the difference is large, the age of each drive may vary...


How do I stream videos smoothly with LooksGood/AiVideos?

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers. More information about LooksGood, AiVideos, please kindly refer to the links below: Introduction to LooksGood:...


How many simultaneous backup jobs do ASUSTOR NAS devices support?

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below: Max. Number of Jobs Models...


I've been affected by ransomware. What should I do?

If you've been affected by Deadbolt ransomware, please follow the related instructions below. Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3 . The ADM version on the live...


How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then power...


What do the LEDs on my NAS mean?

This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting. A)     AS10, AS11, AS31, AS32 The LEDs on an ASUSTOR NAS are on the front on the left. Power LED – Green - Indicates that the NAS is powered on....


How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...


Which system settings can be backed up on a NAS?

Which system settings can be backed up on a NAS? 1. Lists and access rights for local users and groups. 2. Lists and access rights for shared folders. 3. Most system settings. 4. Entries in the firewall automatic blacklist. Exceptions: 1. Cloud ID and ASUSTOR ID...


What should I do if ADM initialization fails?

If your NAS is unable to initialize properly, please follow the steps below for troubleshooting. 1. Clear your browser’s cache and try again. 2. Press and hold the power button of your NAS to force it to shut down. Turn it on again and try again. 3. If memory...


How do I identify the drives on my NAS?

You can identify the different hard drives on your NAS using Storage Manager. To do this, open Storage Manager from the ADM desktop and click on the [Volume] section. Here you will be able to see all of the hard drives that make up your storage volumes as well as their location in the NAS....


What can I do if ADM update not work?

If you are having problem to upgrade ADM, here is the steps to troubleshooting. 1. Reboot NAS and try again. 2. use AiMaster app in mobile device to proceed ADM upgrade. 3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data...


Why does my hard drive report less capacity than indicated on the drive's label?

There is detail answer from hard drive manufactures such as Seagate. Please refer to the following: https://www.seagate.com/support/kb/why-does-my-hard-drive-report-less-capacity-than-indicated-on-the-drives-label-172191en/


How to use Seagate IronWolf Health Management?

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to...


How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...


Can I move the HDD and keep the data from ASUSTOR NAS to another ASUSTOR NAS?

Yes。 ASUSTOR’s built-in system migration mechanism allows you to quickly upgrade from your current NAS model to a newer one by moving your original hard disks to a new NAS system. This function is also extremely useful in the unfortunate event of a system malfunction or failure. You only need...


Which ASUSTOR NAS supports Seagate IronWolf Health Management?

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to...


What is Seagate IronWolf Health Management?

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website: http://www.seagate.com/internal-hard-drives/hdd/ironwolf/...


How do I encrypt shared folders on my NAS?

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever...


How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...


Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization...


Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...


Which hard disks support Seagate IronWolf Health Management?

According to Seagate , the following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models. * The hard drive models supported by different ASUSTOR NAS...


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...


How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...




College


Introduction to Sleep Mode

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of System Sleep Mode and disk hibernation 2. Place your NAS into Sleep Mode and wake it from Sleep Mode   PREREQUISITES Course Prerequisites : None...


Advanced Setup for Surveillance Center

COURSE OBJECTIVES Upon completion of this course you should be able to: Configure basic and advanced settings for Surveillance Center. PREREQUISITES Course Prerequisites: NAS 161: Introduction to Surveillance Center Students are expected to have a...


Using Remote Sync (Rsync) to backup your data

COURSE OBJECTIVES Upon completion of this course you should be able to: Having a basic understanding of Rsync. Be able to create and execute an Rsync backup job to a remote ASUSTOR NAS. Have an understanding of some of the Rsync usage scenarios with ASUSTOR NAS....


Cloud Backup Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding of Cloud Backup 2. Use Cloud Backup to back up the data from your NAS to Amazon S3 and vice versa. PREREQUISITES Course Prerequisites : None Students are expected to...


Connect to an ASUSTOR NAS with a Dahua XVR

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create an iSCSI LUN on an ASUSTOR NAS and add it to a Dahua XVR as storage space. PREREQUISITES Course Prerequisites: NAS 308 Introduction to iSCSI Students are expected to have a working knowledge...


Virtual Machine Configuration with VirtualBox

COURSE OBJECTIVES Upon completion of this course you should be able to: Configure and run virtual machines on ASUSTOR NAS using VirtualBox. Run virtual machines on mobile devices (notebooks, smartphones, tablets). PREREQUISITES Course Prerequisites: N/A...


Introduction to iSCSI

COURSE OBJECTIVES Upon completion of this course you should be able to: Have a basic understanding of iSCSI. Be able to use the iSCSI service with your ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge...


Using AiMaster

COURSE OBJECTIVES Upon completion of this course you should be able to: Use AiMaster to monitor your ASUSTOR NAS. Controlling and adjusting ADM settings on AiMaster. PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Online RAID Level Migration and Capacity Expansion (adding new drives)

COURSE OBJECTIVES Upon completion of this course you should be able to: Have a general understanding of RAID migration and capacity expansion. Be able to migrate and expand a storage volume with new hard drives. PREREQUISITES Course Prerequisites: NAS 251:...


3 – 2 – 1 Introducing 3-2-1-Compliant Backups

COURSE OBJECTIVES Upon completion of this course you should be able to: Learn about 3-2-1 backups How to implement a 3-2-1-compliant backup PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A  ...


Introduction to Windows ACL

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand the basic principles of using Windows ACL with your ASUSTOR NAS 2. Use Windows ACL  to manage data access permissions on your ASUSTOR NAS PREREQUISITES Course Prerequisites:...


Using MyArchive

COURSE OBJECTIVES Upon completion of this course you should be able to: Create and begin using a MyArchive hard drive. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A OUTLINE 1....


Introduction to AEC (ASUSTOR EZ Connect)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AEC to remotely connect to your ASUSTOR NAS. 2. Use AEC to map shared folder from your ASUSTOR NAS to Windows as network drives. 3. Use AEC and the Wake On WAN function to wake your NAS from Sleep Mode or power off...


Using exFAT storage devices

COURSE OBJECTIVES Upon completion of this course you should be able to: Accessing the exFAT storage devices from ASUSTOR NAS. Formatting an exFAT Storage device on ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working...


Introducing Plex Media Server

COURSE OBJECTIVES Upon completion of this course you should be able to: Use Plex Media Server to manage and play videos on an ASUSTOR NAS. Play videos from an ASUSTOR NAS on a Chromecast, set top box or smart TV. PREREQUISITES Course Prerequisites: N/A...


Using SSD Caching on your ASUSTOR NAS

  COURSE OBJECTIVES Upon completion of this course you should be able to: Set up SSD caching to speed up your NAS. PREREQUISITES Course Prerequisites: N/A Students are expected to have a working knowledge of: N/A  ...


Introduction to Wake on WAN - WoW

COURSE OBJECTIVES Upon completion of this course you should be able to: Understand and use Wake on WAN, also referred to as WoW, on an ASUSTOR NAS   PREREQUISITES: Course Prerequisites: 104 Students are expected to have a working knowledge of: N/A...


Introduction to ASUSTOR NAS

COURSE OBJECTIVES: Upon completion of this course you should be able to: Have a basic understanding of an ASUSTOR NAS. Understand some of the basic features and benefits of an ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to...


Introduction to System Migration

COURSE OBJECTIVES Upon completion of this course you should be able to: Migrate the data and hard drives from your NAS to a different ASUSTOR NAS. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: N/A...


ASUSTOR NAS MIB Guide

COURSE OBJECTIVES Upon completion of this course you should be able to: Know the basics of ASUSTOR NAS MIB files. Use PRTG to monitor ASUSTOR NAS status. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: SNMP,...


Introduction to RAID

COURSE OBJECTIVES Upon completion of this course you should be able to: Have a basic understanding of RAID and its different configurations. Be able to set up a new storage volume with RAID. PREREQUISITES Course Prerequisites: None Students are expected to...


Introduction to AiVideos

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use AiVideos to watch videos from an ASUSTOR NAS 2. Use AiVideos to stream and watch digital TV 3. Remotely control video conversions PREREQUISITES Course Prerequisites: NAS 138 Introduction to...


LooksGood - Introduction to Media Converter

COURSE OBJECTIVES Upon completion of this course you should be able to: Use Media Converter to convert video files. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: LooksGood OUTLINE 1. Introduction...


Introduction to LooksGood

COURSE OBJECTIVES Upon completion of this course you should be able to: Understand the basic functions of LooksGood. Use LooksGood to play and manage videos. PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of:...


Controlling ASUSTOR Portal

COURSE OBJECTIVES Upon completion of this course you should be able to: Use the ASUSTOR Remote and AiRemote to control ASUSTOR Portal. PREREQUISITES Course Prerequisites: NAS 135: Introduction to ASUSTOR Portal Students are expected to have a working...


Introduction to Access Control

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Create and manage users, groups, shared folders and privileges on an ASUSTOR NAS 2. How to set up and use Access Control PREREQUISITES Course Prerequisites: None Students are expected to have...


Introduction to Control Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Use Control Center to perform basic management on ASUSTOR NAS devices in your local area network   PREREQUISITES Course Prerequisites : None Students are expected to have a...


Wake-on-LAN (WOL)

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Enable the Wake-on-LAN (WOL) function on your ASUSTOR NAS 2. Power off and then use ASUSTOR's Control Center or AiMaster to wake an ASUSTOR NAS in your local area network PREREQUISITES Course...


Time Machine: Best Practice

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Set up and individual Time Machine backup folder and user account on the NAS in a multi-user environment 2. Backup data from your Mac to your NAS using Time Machine   PREREQUISITES...


Using NAS with Apple macOS

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Access the files on your NAS using macOS 2. Use Apple’s Time Machine to backup your NAS PREREQUISITES Course Prerequisites: None Students are expected to have a working knowledge of: Apple macOS...


Introducing DataSync Center

COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Understand DataSync Center’s features. 2. How to sync data between a NAS and cloud storage.   PREREQUISITES: Course Prerequisites: N/A Students are expected to have a working...